Emoov
Online Agents, London, SW1X
4.8/5, 2210 reviews
97% recommended
78% sales valuation accuracy
97% sales fee satisfaction

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“This is the review that I sent to eMoov, I ......”

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Nov 27,2016
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By: 'CH'
Nov 27,2016
3 people found
this helpful
This is the review that I sent to eMoov, I have omitted the names of the people I was involved with. Just to provide context, I purchased a property from a seller who used eMoov as their agent.

I have found your service, levels of trust and professionalism to be extremely poor throughout the whole process and indeed, as first time buyers, have found that the '€˜service' I received only added to the intense pressure and stress of what should have been a relatively straight forward transaction in the eyes of our solicitor and mortgage advisor.

In fact, it was the professional view of our friends and family that are involved in conveyancing and law, that the way we were treated at times was completely unacceptable and unprofessional.

One example of this was being asked to produce screenshots of my bank accounts as proof of funds for eMoov's records". Our solicitor and mortgage advisor said that this was highly unusual and as eMoov are a 3rd party in the transaction they have no need to be provided this information and would have had to have been legally drawn in.

Another example was the constant pressure to keep the process moving, which I appreciate is important for both parties but I believe that reasonable time should be accounted for us both given the exchanges between solicitors. However, I received many phone calls, at times on consecutive days within the first two weeks, in order to find out what was going on - which was ridiculous. This was incessant and incredibly prying into our situation, where eventually I would direct the agent to speak with my solicitor such that I did not trust how my information would be construed to the vendor.

I felt that it was also important to manage the sellers expectations and that a realistic timescale should have been given to them, but it was clear that this was not the case, we were advised by our solicitor that the process would take 6-8 weeks from when we first made contact with our solicitor, however we were told that the seller wanted to complete within 3-4 weeks. In the end, I believe the whole process took 9 weeks between placing an offer and completing which I have been led to believe is relatively quick.

In short, I will not be recommending eMoov to any friends or family nor will I ever consider using them in the future.
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Latest Reviews

View all Reviews 2210
2nd Jul 2021
reviewed by 'Gary'
“Very poor communication. They didn’t want to chase our seller during the process and kept just passing their number ......”
24th Jun 2021
reviewed by 'Pawel'
“I paid my fee on 3rd of March and Today (23/06/2021) I realized that their automated booking system does not work.......”
28th Apr 2021
reviewed by 'samantha stennett'
“We were sold in to a 'premium package' that was dressed up as much more than it actually was. We ......”
23rd Nov 2018
reviewed by 'Katie'
“Emoov failed to deliver a service at any level. The agent who valued and photographed my house was late on ......”
20th Nov 2018
reviewed by 'Adeel'
“The service from Ali was perfect in every sense. He gave me a realistic valuation before and after refurbishment and ......”
19th Nov 2018
reviewed by 'Do'
“Just made a phone call to emoov to find out what the crack was, was then lied to 3 times in ......”
Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00
Address

Emoov
121 Sloane Street
London
Greater London
SW1X 9BW
0333 300 2526

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 78% 97% £22,500 £35,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 3 6 0 1580 26 325 8 222 22
Areas covered
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Poor communication...”

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Jul 02,2021
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By: 'Gary'
Jul 02,2021
0 people found
this helpful
Very poor communication. They didn’t want to chase our seller during the process and kept just passing their number on to get an update from them. We didn’t want to go down this road as wanted to keep it a professional process but ...
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“I paid my fee on 3rd of March and Today (23/06/2021) ......”

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Jun 24,2021
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Jonathan
By: 'Pawel'
Jun 24,2021
1 people found
this helpful
I paid my fee on 3rd of March and Today (23/06/2021) I realized that their automated booking system does not work. In other words - I was waisting my time waiting for viewings... At the same time it could be worth to mention, that neither dedicated ...
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“We were sold in to a 'premium package'......”

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Apr 28,2021
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By: 'samantha stennett'
Apr 28,2021
1 people found
this helpful
We were sold in to a 'premium package' that was dressed up as much more than it actually was. We were told that we would have top listings on Rightmove and Zoopla along with social media marketing when in reality we had premium visibility on ...
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“Unprofessional. Unethical. Apathetic and incompetent....”

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Nov 23,2018
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By: 'Katie'
Nov 23,2018
2 people found
this helpful
Emoov failed to deliver a service at any level. The agent who valued and photographed my house was late on both occasions. They couldn't market my property because there was an 'issue' with my account. I rang 13 times in two days and sent 12 emails and ...
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Comment on agent fees
Overpriced for what they delivered.
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“Great Service from Emoov and Ali...”

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Nov 20,2018
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By: 'Adeel'
Nov 20,2018
0 people found
this helpful
The service from Ali was perfect in every sense. He gave me a realistic valuation before and after refurbishment and knew my area very well. I highly recommend him if you need a proper property consultant in Stratford and Plaistow....
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“Dont use they will just lie to you through your selling process...”

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Nov 19,2018
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By: 'Do'
Nov 19,2018
2 people found
this helpful
Just made a phone call to emoov to find out what the crack was, was then lied to 3 times in a row this is not the first time either been having problems with emoov for 1.5 years, they use ghost buyers to keep you with them ...
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Comment on agent fees
Bad pester you but cant be arsed to let you know the position of your property
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“Great job...”

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Nov 19,2018
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By: 'Richard'
Nov 19,2018
0 people found
this helpful
Great services from start to finish from Jonathan Fleet our appointed agent. Jonathan was knowledgeable and efficient and with the support of the Emoov team in the office the sale went smoothly within a few weeks. I achieved a price that the local estate agents ...
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Comment on agent fees
All good as described
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“Really poor service all round...”

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Nov 07,2018
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By: 'Karen'
Nov 07,2018
0 people found
this helpful
Emoov Were full of attention when we signed up and then we barely heard from them now are you didn't Tom Fitch appears to have disappeared and they haven't put anyone else in touch with us. When I email I always get a quick and ...
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Comment on agent fees
The agents fees are a complete and utter waste of money.
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“Outstandingly patient and helpful....”

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Oct 22,2018
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By: 'Norman'
Oct 22,2018
1 people found
this helpful
Lisa went beyond the call of duty to assist my wife and I to get our house listed. Within one hour she had us up and running. She was amazingly patient and helpful. Well done Lisa, you're a good lady and thank you so much ...
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“Bad service...”

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Oct 09,2018
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By: 'Thorn'
Oct 09,2018
1 people found
this helpful
Dont belive all the hype. I arranged a valuation on Tuesday for 10.00 on 6th October. I got an email confirmation stating that I would receive a call to discuss what happens next. By 5th - no call, so I rang them myself. Adviser couldn't understand ...
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“Cost me an awful lot of money for nothing...”

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Oct 03,2018
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By: 'George'
Oct 03,2018
0 people found
this helpful
Emoovs inability to control their vendor led to me losing £350 with in a matter of 24hrs. Monday evening I viewed the property Tuesday morning I made the offer in which I said I would exchange in 10 days (very fast for a normal transaction), in the ...
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Comment on agent fees
can't comment on fees
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“Highly professional!...”

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Oct 01,2018
Minithumbup
By: 'Red'
Oct 01,2018
0 people found
this helpful
Jonathan Fleet has been great to work with during the selling of our house. He has shown enthusiasm, honesty, reliability and courtesy throughout the process. His knowledge of the local market and his professionalism have made the whole selling experience easy and stress-free and I ...
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Comment on agent fees
Good
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“DA1 - Jonathan Fleet - Brilliant...”

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Sep 30,2018
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By: 'Robert'
Sep 30,2018
1 people found
this helpful
I was slightly hesitant to use an online estate agent, so I decided to go with one of the top named high-street agents. I swapped to Emoov, 9 days in. I received a better service from Jonathan Fleet and his team in the first 2 days and ...
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Comment on agent fees
Good
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By: Jonathan Fleet
Sep 30, 2018
View all comments (1)
Thank you Rob it is very much appreciated. ...

“Great experience from start to finish...”

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Sep 26,2018
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By: 'Mr'
Sep 26,2018
0 people found
this helpful
This is the second time of using Emoov & we will most certainly be using them again. What you get for your money is exceptional and no different from an agent on the high street just without the massive bill at the end of it. In ...
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Comment on agent fees
Brillant, Don't change them!
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“Simply Sorted...”

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Sep 11,2018
Minithumbup
By: 'Stewponey'
Sep 11,2018
0 people found
this helpful
I had cause to use the live chat today and speak with Isobel. Simply sorted all my questions, polite and to the point nothing phased her and it was a pleasure messaging with her....
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“Excellent communication...”

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Sep 07,2018
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Ross
By: 'Emma'
Sep 07,2018
0 people found
this helpful
Ross was extremely helpful throughout the process and he was a pleasure to deal with. Excellent communication skills and made me feel at ease at a stressful time. Thank you Ross...
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Comment on agent fees
Good
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“email exchange...”

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Sep 04,2018
Minithumbup
By: 'Al'
Sep 04,2018
0 people found
this helpful
Molly picked up a question I had left on live chat the previous evening and dealt with it swiftly. Her communications by email were clear and helpful, thank you. Emoov have been a great agent through my sale process. Gregory Keniston took great photos and ...
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Comment on agent fees
Excellent value
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“Very helpful...”

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Aug 28,2018
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By: 'Simonstery'
Aug 28,2018
0 people found
this helpful
Isobel was very helpful in negotiating with potential buyers. Great service and great communication! Would definitely recommend her and Emoov....
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“Super helpful...”

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Aug 27,2018
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By: 'Paul'
Aug 27,2018
0 people found
this helpful
Started a chat to confirm that I had all my DD documentation correct and Lisa checked quickly and advised me of what I needed to add. When I didn't have one doc to hand, she called me and quickly talked me through the ID process ...
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“Molly Haley - Excellent offer and progression service...”

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Aug 24,2018
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By: 'Paul'
Aug 24,2018
0 people found
this helpful
Emoov, and in particular, Molly Haley were excellent in managing my property from sale through to completion. We had some issues in our chain and Molly Haley was just excellent at chasing and pushing things through on our behalf Thanks to all...
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Comment on agent fees
Fees were great, £795 all in was just unbeatable Emoov also have a great reputation
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“Friendly and Knowledgeable...”

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Aug 22,2018
Minithumbup
By: 'Charlotte'
Aug 22,2018
0 people found
this helpful
Felt at ease right from the start, and Ben really helped make me confident that our property would have everything it needed to be seen! Great advice on our property search, as well as the best way to sell ours. Thank you!...
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Comment on agent fees
Very good value for money
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“Excellent all round...”

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Aug 22,2018
Minithumbup
By: 'Steve'
Aug 22,2018
0 people found
this helpful
It is a stressful time buying a house and we felt particularly apprehensive when dealing, for the first time, with an online agency. We need not have worried - the service that we have received has been excellent and Isobel has been a pleasure to ...
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Comment on agent fees
Not applicable
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“Ben Allen is an excellent agent with excellent customer service, especially with tech queries....”

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Aug 21,2018
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By: 'Nicola'
Aug 21,2018
0 people found
this helpful
Ben is an asset to the Emoov team. I recommend his excellent, efficient and friendly approach. Thank you for your help and support with the sale of our house....
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Comment on agent fees
Very competitive fees.
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“Brilliant....”

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Aug 19,2018
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By: 'Jonathan'
Aug 19,2018
0 people found
this helpful
Holly and Gregory were brilliant. Lovely to work with and great communication throughout. Thanks to you both and would recommend you both highly....
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“Great communication from Isobel...”

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Aug 18,2018
Minithumbup
By: 'Mel'
Aug 18,2018
0 people found
this helpful
Great friendly advise and very prompt on communication.i found emailing a better way of communicating rather then been put through to a call centre...
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Comment on agent fees
N/a
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“Excellent Service even for Buyers...”

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Aug 18,2018
Minithumbup
By: 'Vijay'
Aug 18,2018
0 people found
this helpful
Dealing with Emoov for my current purchase was a wonderful experience. I have used both online and traditional estate agents in the past and can say the service offered by emoov was best of both. Chloe Cook was very approachable all through the transaction. Especially ...
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Comment on agent fees
As a Buyer was not involved in any fee
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“Excellent service...”

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Aug 17,2018
Minithumbup
By: 'Davor'
Aug 17,2018
0 people found
this helpful
I was at first hesitant to go for an online agent, but was so pleasantly surprised to discover how professional Emoov were throughout the process. They were quick to respond and take action to progress the sale, and offered support working as a team. It ...
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Comment on agent fees
The fees are very competitive, lower than many other agents, and I think Emoov is probably the best option for any property seller.
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“Getting me on the Market...”

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Aug 16,2018
Minithumbup
By: 'Marie'
Aug 16,2018
1 people found
this helpful
Many Thanks to Nathan for explaining each stage and helping me get my property on the market. Very Much appreciated....
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“Brilliant...”

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Aug 16,2018
Minithumbup
By: 'dgowl'
Aug 16,2018
0 people found
this helpful
Nathan keeps you informed throughout which in my opinion is very good customer service. Hes friendly and helpful. Emoov have been great with me, couldnt ask for more! Thanks to all the team at emoov!...
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Comment on agent fees
Well priced in a competitive market
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“Great once again...”

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Aug 15,2018
Minithumbup
By: 'CHurst'
Aug 15,2018
0 people found
this helpful
Efficient, effective and polite. Isobel understands the need for good customer service and how to deliver it. 5 stars. Lead by example....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:11 PM 18/04/2019 by allAgents

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