“As a first time buyer this has been a shocking ......”
1 Star Review
Nov 28,2016
By:
'WA'
Nov 28,2016
Branch: Knutsford, 26 Princess Street
Services: Sales (as a Buyer)
Sold price: £157750
Would you recommend?: No
Postcode: WA16
Branch: Knutsford, 26 Princess Street
Sales (as a Buyer)
Sold price: £157750
Postcode: WA16
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people found
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As a first time buyer this has been a shocking experience with this company, and it's not even over yet as I type this.
We bought our first house through Gascoigne Halman Knutsford, and from the moment we went to view the property to this very point, customer service has been none existent and there has generally just been a lack of care throughout the whole process.
Communication to us has been terrible throughout, different staff members have lied to us about processes. We have had to constantly ring up and ask about pretty much everything, and it feels like we have just been fobbed off most of the time, like it's a huge inconvenience.
Even this evening as I type the vendor for the house we now own still has the keys to it and for some reason refuses to drop them off with us. We have literally called the Knutsford office up to 3 times a day recently asking them to contact the vendor and get our house keys but their isn't any urgency at all. Most of the time we call and no one picks up or when we do get through and ask for the staff member looking after our purchase, they always seem to be busy or unavailable. We have even ended up calling the Sale and Wilmslow offices to try and get some sort of help with this, and guess what they said... Why don't you just get the locks changed? Yeah sure guys, we would love to pay for that on top of everything else we have to buy for a new house...
Now I know it's not the companies fault that the vendor is being difficult with the keys, but the lack of helpfulness is a joke...
I could go on about the other problems we have faced with Gascoigne but I don't want to waste anymore of my time with it.
I have no idea how the reviews are so positive on here for this company... for us it's been a shocking start onto the housing ladder and I would never recommend them to anyone. Hopefully when we call up tomorrow(4 days after we have bought the house) we can finally get the keys to the house.
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