100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Nov 27,2016
Nov 27,2016
0
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this helpful
We come for an appointment for viewing on Saturday. A woman who was on the phone when we came in. We waited she finish her call then. I said to her that I have an appointment for viewing. But she refused to help. Instead find out who we are and which property is that we come to view. she started to lie. She started to talk that the apartments are very expensive where I am to view,; that why I wanted to rent an apartment in Canterbury?.
I came to my second viewing. I have given the agency my details. The first time was only myself that viewed the apartments. Appointment was made to have my son have a look as well.
She told us that the landlord does not want any families in their apartments. I don't believe that for a two-bed or three-bed room apartment is only for a couple who are in work. She didn't even ask what is that I do. In fact, I don't think she care at all.
She is either not wanting to take the walk to show the apartment or she is a total un-professional who should not be in her work place. I would tell her to stay at her own home and to be only miserable, rude to herself.
I came to my second viewing. I have given the agency my details. The first time was only myself that viewed the apartments. Appointment was made to have my son have a look as well.
She told us that the landlord does not want any families in their apartments. I don't believe that for a two-bed or three-bed room apartment is only for a couple who are in work. She didn't even ask what is that I do. In fact, I don't think she care at all.
She is either not wanting to take the walk to show the apartment or she is a total un-professional who should not be in her work place. I would tell her to stay at her own home and to be only miserable, rude to herself.
Comment on agent fees
Very bad, rude, un-professional reception by a woman
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Latest Reviews
18th Oct 2023
reviewed by 'Ali Harrison'
12th Jul 2023
reviewed by 'Patricia Novillo Corvalan'
13th Aug 2022
reviewed by 'Bev'
7th Dec 2016
reviewed by 'YHG'
27th Nov 2016
reviewed by 'S'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £300,000 | £300,000 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 1 | 1 | 0 | 1 | 0 | 1 | 0 |
Areas covered
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- Sales
- Lettings
- Block Management
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- Conveyancing
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Oct 18,2023
Oct 18,2023
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Connells Canterbury - in particular Nicole Broughton - provided an exceptional service for me when i came to rent out my flat. Nicole surveyed the flat, recommended the rent and the first viewing of the flat secured me an excellent tenant - exactly what I ...
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Jul 12,2023
Jul 12,2023
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We sold our house with Connells. The entire team has been absolutely brilliant: friendly, efficient, and professional, There was always someone to talk to at the other end of the telephone, emails were answered speedily, and the whole experience has been entirely positive. I would ...
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Aug 13,2022
Aug 13,2022
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We have recently purchased a property through Connells in Canterbury. The process seemed to take a fairly long time but towards the end, we had the pleasure of meeting Tegan Shilito. Tegan is relatively new to the profession but she did Connells proud. She was ...
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Mar 28,2022
Mar 28,2022
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Unfortunately since Connels took over from Touchstone the attention to the client got steadily worth. No follow up on problem solving, short answers to the point of being rude. They have no shame to pocket the fees with no customer service in return. Cis...
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Dec 07,2016
Dec 07,2016
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Both Jaqueline and Beth have been very nice in solving our immediate problems. Beth was our key contact person when we initially let the property but now works in Faversham.
She was quick in responding to my emails and answering our queries.
The only issue ...
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Nov 27,2016
Nov 27,2016
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We come for an appointment for viewing on Saturday. A woman who was on the phone when we came in. We waited she finish her call then. I said to her that I have an appointment for viewing. But she refused to help. Instead find ...
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Comment on agent fees
Very bad, rude, un-professional reception by a woman
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Jul 25,2016
Jul 25,2016
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Thank-you so much for your help recently regarding the issue with my washing machine. It was challenging as I was on holiday with limited signal; but because of your attention to detail and your ability to do what you say you were going to do ...
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Jul 15,2016
Jul 15,2016
1
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Carrie has been so helpful and supportive, efficiently sorting out a few teething issues with our new property. She is friendly and reassuring in the phone and also very professional - always following up conversations with emails and checking in to make sure work was ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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