Chelmsford, CM1
4.7/5, 24 reviews
92% recommended
94% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“They do not care about their tenants and do anything ......”

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Nov 26,2016
Minithumbdown
By: 'AmberJames'
Nov 26,2016
0 people found
this helpful
They do not care about their tenants and do anything they can to gain more money. Took over a month to give deposit back, did not respond to emails about property and when confronted by phone call did not take much responsibility or interest.
Landlord actually got involved himself to get them to pull their finger out and phone myself directly to help with property issues (somehow he's paying a lot of money to haart to do)
Was this helpful? Yes
By: Ross
Nov 28, 2016
Hi AmberJames,

We're very sorry to hear about your poor experience with our Chelmsford branch, please email in to our help team with all the details at [email protected].

Thank you,

Regards
Ross

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Opening Hours
Address

haart
65 Duke Street
Chelmsford
Essex
CM1 1LW
01245 269980

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 100% £138,000 £428,000
Lettings 100% 99% £1,000 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 1 1 15 0 3 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
TPOS Sales
Latest Properties

No Properties

“Help with Property Issues...”

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Oct 10,2024
Minithumbup
By: 'Matthew Gillett'
Oct 10,2024
0 people found
this helpful
I was helped to a very high standard by Janki Lodhia, whilst dealing with an issue with my property. Janki kept me informed throughout the process and was always available to contact. I’d highly recommend haart and their managed service!...
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“I am giving Millie Fisher 5 Star rating becau......”

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Mar 27,2024
Minithumbup
By: 'David Hayes'
Mar 27,2024
0 people found
this helpful
I am giving Millie Fisher 5 Star rating because all the issues that have been raised by the tenant or me have always been dealt with and solved by Millie. I have worked with Millie for many years and she has been the bridge between the ...
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“Excellent and very warm service!!!...”

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Sep 24,2021
Minithumbup
Shannon
By: 'E. A and J. A'
Sep 24,2021
0 people found
this helpful
Excellent and very warm service!!!!! We walked in and were met by Shannon’s very warm smile. She patiently listened to us, took details down and showed us the only property available close to what we were looking for. Knowing the property didn’t tick ...
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Was this helpful? Yes

“Recent purchase of a retirement property...”

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Aug 07,2021
Minithumbup
Leah
By: 'Jane'
Aug 07,2021
0 people found
this helpful
Recently purchased a retirement property for my aunt in Chelmsford . Many thanks to Leah for all her help in keeping us updated with all the necessary information we needed & making our purchase smooth & problem free ....
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“Excellent service...”

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Jul 03,2019
Minithumbup
Ollie
By: 'Harini'
Jul 03,2019
0 people found
this helpful
Thank you very much Ollie for the superb service provided during our property search. We traveled from west Wales and this was a challenge for us. Ollie is very easy to contact, friendly and helpful....
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Was this helpful? Yes

“Making selling and buying easie...”

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Feb 28,2019
Minithumbup
James
By: 'Dors'
Feb 28,2019
0 people found
this helpful
James, was extremely friendly and supportive throughout the whole selling and buying process. Making it a less stressful time. James always kept me updated...
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Comment on agent fees
Fair
Was this helpful? Yes

“Professional, polite and very helpful....”

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Feb 28,2019
Minithumbup
James
By: 'Mrs'
Feb 28,2019
0 people found
this helpful
James has been extremely helpful and has always kept me updated on everything. I have found him to always be polite, helpful, positive and professional. He has explained everything to me, making sure I understand. Nothing has been any problem and he has also helped ...
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Comment on agent fees
Good normal fees.
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“Great service...”

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Aug 09,2018
Minithumbup
James
By: 'Rachel'
Aug 09,2018
0 people found
this helpful
James and Max were fantastic through what proved to be a stressful and challenging chain! They had a lot of chasing to do with some parts of the chain and despite frustrations from everyone, they were professional throughout and provided regular updates which I really ...
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Comment on agent fees
Not the cheapest at all but you get what you pay for. My purchase was unfortunately through an online agent and the difference in service was incredible.
Was this helpful? Yes

“Abusive Manager...”

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Jun 08,2018
Minithumbdown
By: 'John'
Jun 08,2018
0 people found
this helpful
Bank manager was extremely rude and aggressive towards me. Started screaming at me into front of the other members of the branch. The other employee just stood there, watched and did nothing. I understand it might be busy and stressful but don't take it out ...
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Was this helpful? Yes
By: James Knight
Jun 08, 2018
View all comments (1)
Good morning John, Could you please let me know when this incident happened? I have worked in the Chelmsford office for over three years and in this time never had anyone I work with scream at a client. As you'll be able to see from our other reviews on this site and Google we pride ourselves on our customer service. Please feel free to call me on 01245269980 to discuss in full. James Knight Sales Executive Haart Chelmsford ...

“All brilliant good communication and helpful personable staff...”

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May 28,2018
Minithumbup
Damian
By: 'Karen'
May 28,2018
0 people found
this helpful
All brilliant good communication and personable staff kept in touch with developments followed up in writing good amount of viewings...
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Comment on agent fees
Average
Was this helpful? Yes

“Great service!? Brilliant Estate Agents! Highly Recommended...”

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Mar 29,2018
Minithumbup
James
By: 'Rachel'
Mar 29,2018
0 people found
this helpful
We would like to say a massive Thankyou to Haart Chelmsford Damian, Max and especially James. The team worked very hard on the sale of my dads house, nothing was too much trouble, we were kept up to date on all progress of our sale ...
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Comment on agent fees
Good
Was this helpful? Yes
By: ross
Mar 29, 2018
View all comments (1)
HI Rachel, Thank you for your glowing review of our Chelmsford branch, we're pleased to hear they worked hard on the sale of your dad's house and you were kept up to date every step of the way. We will pass this feedback on, Regards Ross ...

“We have no complaints with Haart Chelmsford whatsoever. James and ......”

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Dec 11,2017
Minithumbup
James
By: 'Alex'
Dec 11,2017
0 people found
this helpful
We have no complaints with Haart Chelmsford whatsoever. James and Damian were our main contacts and were great throughout. They always responded to calls in a timely manner, chased up and down the chain to ensure things progressed, and kept us informed throughout. Nothing was ...
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Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Damian and James worked tirelessly to get us moved to ......”

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Aug 16,2017
Minithumbup
Damian
By: 'Got'
Aug 16,2017
1 people found
this helpful
Damian and James worked tirelessly to get us moved to our dream house. They supported us through various challenges in a supportive and friendly way, answering all our calls promptly....
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Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Damian and James have been brilliant. They have always responded ......”

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Mar 27,2017
Minithumbup
Damian
By: 'Tracyf'
Mar 27,2017
0 people found
this helpful
Damian and James have been brilliant. They have always responded to my calls quickly and have chased endlessly to ensure things progressed and kept me up to date and reassured. I would recommend using them to anyone without hesitation. The whole team are fantastic and ...
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Comment on agent fees
Higher than some but worth paying.
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“They do not care about their tenants and do anything ......”

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Nov 26,2016
Minithumbdown
By: 'AmberJames'
Nov 26,2016
0 people found
this helpful
They do not care about their tenants and do anything they can to gain more money. Took over a month to give deposit back, did not respond to emails about property and when confronted by phone call did not take much responsibility or interest. Landlord ...
read full review
Was this helpful? Yes
By: Ross
Nov 28, 2016
View all comments (1)
Hi AmberJames, We're very sorry to hear about your poor experience with our Chelmsford branch, please email in to our help team with all the details at [email protected]. Thank you, Regards Ross ...

“Always kept updated and got a quick sale at price ......”

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Oct 24,2016
Minithumbup
Damian
By: 'Lee'
Oct 24,2016
0 people found
this helpful
Always kept updated and got a quick sale at price promised. Would definitely go to Haart if we need to sell or buy again. 10 out of 10....
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Comment on agent fees
Fees were a little higher than we expected but the service was good.
Was this helpful? Yes
By: Ross
Oct 24, 2016
View all comments (1)
Hi Lee, Thanks for your kind review of our Chelmsford branch. We're pleased to hear they kept you updated and provided a quick and satisfactory sale. We will pass this feedback on. Regards Ross ...

“I found Haart Chelmsford to be very professional and easy ......”

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Oct 10,2016
Minithumbup
Damian
By: 'Happy'
Oct 10,2016
0 people found
this helpful
I found Haart Chelmsford to be very professional and easy to use when they dealt with the sale of 2 houses to buy 1 in a complicated chain. They were always happy to help and returned calls when I left messages. They dealt with my queries quickly ...
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Comment on agent fees
The fees are slightly higher than some other estate agents but I would have absolutely no hesitation in using them again.
Was this helpful? Yes
By: Ross
Oct 10, 2016
View all comments (1)
Hi there, Thanks for your kind review of our Chelmsford branch. We're pleased to hear they provided a professional and prompt experience throughout. We will pass this feedback on. Regards Ross ...

“Overall very pleased with the service we received from all ......”

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Sep 20,2016
Minithumbup
Damian
By: 'Mel'
Sep 20,2016
0 people found
this helpful
Overall very pleased with the service we received from all members of the team. James and Damien are very good at chasing the solicitors and keeping you updated. Good experience with haart....
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Comment on agent fees
Good
Was this helpful? Yes

“I placed my flat on the market in Jan 2016 after ......”

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Sep 19,2016
Minithumbup
James
By: 'Lyndsey'
Sep 19,2016
1 people found
this helpful
I placed my flat on the market in Jan 2016 after my partner relocated. James and Steve came round and made the initial meeting very comfortable. Within a couple of days an open house was arranged and the flat was sold within the week (and above ...
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Comment on agent fees
The fees were higher than some I had seen however I believe the service was worth the price! I have no regrets in choosing haart
Was this helpful? Yes
By: Ross
Sep 20, 2016
View all comments (1)
Hi Lyndsey, Thank you for your kind review of our Chelmsford branch. We're pleased to hear you received a professional and comfortable experience throughout. We will pass this feedback on. Regards Ross ...

“I just want to say it's been a pleasure to ......”

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Sep 19,2016
Minithumbup
Damian
By: 'Raj'
Sep 19,2016
1 people found
this helpful
I just want to say it's been a pleasure to deal with Damian and James. It was not easy to sell my flat but I am very impressed with the professional service I had with you two. I have to say James and Damian are ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Ross
Sep 20, 2016
View all comments (1)
Hi Raj, Thank you for your kind review of our Chelmsford branch. We're pleased to hear they provided an impressive and professional service throughout. We will pass this feedback on. Regards Ross ...

“We recently bought a property through Haart. From start to ......”

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Sep 19,2016
Minithumbup
James
By: 'Sam'
Sep 19,2016
0 people found
this helpful
We recently bought a property through Haart. From start to finish they were consistently helpful and friendly to work with. They were great with negotiating with both sets of solicitors as we had a hold up at one point. Throughout they were professional and if ...
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Comment on agent fees
N/A
Was this helpful? Yes

“I found Haart an excellent company to deal with when ......”

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Sep 16,2016
Minithumbup
James
By: 'Helen'
Sep 16,2016
1 people found
this helpful
I found Haart an excellent company to deal with when selling my home. I encountered a few difficulties from other parties involved and each time James helped and supported me through the situation. He has even been extremely helpful when purchasing my new home and ...
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Comment on agent fees
I think the fees are slightly higher than other agents but they are a company with a professional approach to when dealing with both the seller and purchaser.
Was this helpful? Yes
By: Ross
Sep 19, 2016
View all comments (1)
Hi Helen, Thanks for your kind review of our Chelmsford EA branch. We're pleased to hear they provided a helpful service throughout. We will pass this feedback on. Regards Ross ...

“May 16 Hello Mr Richardson,I am writing to you to ......”

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May 27,2015
Minithumbup
James
By: 'Kerry'
May 27,2015
1 people found
this helpful
May 16 Hello Mr Richardson, I am writing to you to thank you for the excellent service we received from your team at the Chelmsford branch - in particular James Knight and Damian Buck. Immediately we signed with Haart we could see the difference from our ...
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Was this helpful? Yes
By: Customer Relations Manager
May 27, 2015
View all comments (1)
Hi Kerry and Neil, This is lovely to hear, thank you for taking the time to leave a review. We are really pleased to hear about your experience and the service you received from the Chelmsford team. We will ensure this is passed on to them as I am sure they would love to hear your feedback. All the best for the future! Melanie Smith Customer Relations Manager ...

“Haart Chelmsford have been a pleasure to sell our property ......”

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May 25,2015
Minithumbup
Damian
By: 'Paul'
May 25,2015
1 people found
this helpful
Haart Chelmsford have been a pleasure to sell our property with. The team were amazing and very understanding of our personal circumstances. Myself and my partner are in the process of adoption and it was important we sold as quickly as possible but obviously for ...
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Was this helpful? Yes
By: Customer Relations Manager
May 27, 2015
View all comments (1)
Hi Paul, We are so pleased to hear about your experience and the help you received from our Chelmsford team, thank you for taking the time to leave us this lovely review. All the very best for the future! Melanie Smith Customer Relations Manager ...
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Awards won by haart, Chelmsford CM1 1LW



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