100% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 23,2016
Nov 23,2016
2
people found
this helpful
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out the repairs cleaning and window cleaning but they would still request payments from flat owners as the flat owners had done a terrible mistake signing the lease. They would at first charge an admin fee of £29.38 for not paying them. Then the admin charges jumped to £144 they would use quality solicitors and charge you 150 costs if you sell a flat or transfer it again they will charge you. All of us flat owners held meetings wrote a letter to them a guy named john Ryan will come and see you but he will not reduce this charges or reduce your bill as the window cleaner does not do the window cleaning or gardener do not do gardening. I have written to them around 50 times but no use they are a scam company. Stay away from them.Their address is hlms management surveyors suite D global house Shrewsbury business park Shrewsbury SY2 6LG phone no 01743271432.
It's just my luck because of them robbing everyone I decided to put the flat on the market rang the first agent frank innes of handled street Leicester a lady called zehra Osman came to see me in February she said to try them for 12 weeks And sign the contract. I was reductant but she said I had nothing to loose I can cancelled within 7 days. I said I have a photocopier let me take a copy of the contract of course once she had the signed contract she gave me no copy and said it would be sent by post. When I rang them I want to cancel the contract first thing I was informed was it was too late I said no I had seven days then she brought the price down from 1800 to 1600 from 1600 to 1500 plus vat but did not Cancelled the contract or get permission from my brother who was joint owner of the flat. She filled in the form all the boxes ticked she did not even ask if I knew anyone interested in buying the flat. With no copy of contract I didn't even know they were countrywide estate agents trading as frank innes part of the robbing company. Finally I managed to cancel my contract in may. I decided to rent the flat out and again HLM bill came through post with admin charges and I thought let me sell it through gumtree three people rang me one of them was my friend so I sold it to her for 96500. She had been to view the flat from the agency but I refused as I told the agency I was looking for at least 99k. Now 2 years down the line the co sent me a bill of 2600 including court cost and interest and valued charges etc. They are wrong as they should have given me a copy of the contract explained to me whether it's sole agency or multiple agency and the terms and conditions also when I asked them if they were members of any legal bodies etc they did not reply. Most of their staff are rude they would either not pick up the phone or not send you any other buyers. They have misbehaved and lied by not explaining the contract in detail not giving me a copy of contact. If you need any proof of either the HLM management company or frank innes both trading under countrywide Email to me [email protected] and I will provide this to you. If you have a property try sell it yourself first on gumtree or papers or internet. If you have no luck then use an online agent like house simple or remove there are many who would charge you a fraction of the price. DO NOT EVEN GO ANYWHERE NEAR frank innes or hlm
It's just my luck because of them robbing everyone I decided to put the flat on the market rang the first agent frank innes of handled street Leicester a lady called zehra Osman came to see me in February she said to try them for 12 weeks And sign the contract. I was reductant but she said I had nothing to loose I can cancelled within 7 days. I said I have a photocopier let me take a copy of the contract of course once she had the signed contract she gave me no copy and said it would be sent by post. When I rang them I want to cancel the contract first thing I was informed was it was too late I said no I had seven days then she brought the price down from 1800 to 1600 from 1600 to 1500 plus vat but did not Cancelled the contract or get permission from my brother who was joint owner of the flat. She filled in the form all the boxes ticked she did not even ask if I knew anyone interested in buying the flat. With no copy of contract I didn't even know they were countrywide estate agents trading as frank innes part of the robbing company. Finally I managed to cancel my contract in may. I decided to rent the flat out and again HLM bill came through post with admin charges and I thought let me sell it through gumtree three people rang me one of them was my friend so I sold it to her for 96500. She had been to view the flat from the agency but I refused as I told the agency I was looking for at least 99k. Now 2 years down the line the co sent me a bill of 2600 including court cost and interest and valued charges etc. They are wrong as they should have given me a copy of the contract explained to me whether it's sole agency or multiple agency and the terms and conditions also when I asked them if they were members of any legal bodies etc they did not reply. Most of their staff are rude they would either not pick up the phone or not send you any other buyers. They have misbehaved and lied by not explaining the contract in detail not giving me a copy of contact. If you need any proof of either the HLM management company or frank innes both trading under countrywide Email to me [email protected] and I will provide this to you. If you have a property try sell it yourself first on gumtree or papers or internet. If you have no luck then use an online agent like house simple or remove there are many who would charge you a fraction of the price. DO NOT EVEN GO ANYWHERE NEAR frank innes or hlm
Comment on agent fees
Very bad
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £75,000 | £195,000 |
| Lettings | 0% | 0% | £420 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 1 | 2 | 1 | 0 | 0 | 5 |
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Jan 03,2020
Jan 03,2020
1
people found
this helpful
this helpful
Adrian and all the staff atFrank Inness .Very professional,polite,courteous a pleasure to do business with.Smooth transaction from valuation. to exchange of contracts.Well done....
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Nov 02,2018
Nov 02,2018
0
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We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard at time and it took forever but they were amazing at understanding and stuck with us all the way through. Amazing girls and made us ...
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Jun 15,2018
Jun 15,2018
0
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I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I was told by the agent that I didn't fall jntobtheir affordability range. I earn 14,000 per annum and the house is 600pm. How i can't afford ...
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Comment on agent fees
Beyond abhorrent fees
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Sep 25,2017
Sep 25,2017
0
people found
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this helpful
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the ...
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Nov 23,2016
Nov 23,2016
2
people found
this helpful
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out ...
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Comment on agent fees
Very bad
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Aug 15,2015
Aug 15,2015
3
people found
this helpful
this helpful
These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and one staff member deliberately calls on my mobile when he has been asked to call at a different time. The staff member then engaged in ...
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Jun 10,2014
Jun 10,2014
1
people found
this helpful
this helpful
Was meant to be renting a property from them. Once I'd viewed the property I called & paid a £180 holding deposit straight away, this was to supposedly remove the propert from the market so I could begin my application. Started the application process & my garantour did ...
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What agent could do to change your mind?
Going out of businessAttached Filesnbsp;
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Jan 09,2014
Jan 09,2014
2
people found
this helpful
this helpful
Where do I start? Lauren 'forgot to mention' an additional £120 administration fee until the day we picked our keys up- embarrassing to say the least. No inventory received as it had not been typed up yet (this was because this was inspected the previous day ...
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Dec 17,2012
Dec 17,2012
4
people found
this helpful
this helpful
I had an awful experience whilst dealing with frank innes. I would recommend no one to use them!! I got in touch with Leicester's frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to pay admin fees ...
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What agent could do to change your mind?
A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about Lauren's scam! But no, didnt even get a sorry.Attached Filesnbsp;
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Jul 12,2012
Jul 12,2012
6
people found
this helpful
this helpful
My ex-partner told Frank innes he was the sole owner of the property. I phoned them and told them i part owned the property. Some person called Mary was rude, unhelpful, and unprofessional. . Since then they still don't give me back any feedback regarding viewings ...
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What agent could do to change your mind?
Give more feedback on viewings and offers. You should'nt have to keep ringing the agent to find out what happening.Attached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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