100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction
Nov 23,2016
Nov 23,2016
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We have a number of rental units and are familiar with the industry so we're not so easy to please! We wanted to place an existing rental apartment property approaching end of Term with an existing local competitor agent; to quickly and smoothly into the market and reduce potential loss of earnings and any gap between each Tenancy.
Under the careful and close control of Fiona Minx, her team as Carter Jonas Newbury got the brief, acted very quickly and offered us a simple and smooth transitional proposal- once we agreed (which was easy) Fiona, and her efficient supporting team organised each step of the process well and reduced hassle and admin to a minimum.
I should add that I was (and hopefully continue to be) also impressed on the legal admin and contractual AST work provided by Sarah Horlock who to us appears very efficient and direct in her professional relationship with us...as busy Landlords.
In most cases even from the brief....we only had to say it /ask it once and the message was grasped, even though clearly there were quite a few people involved in the new Tenancy search, security checking and legal engagement. For this apartment, the result was a 'rental income gap' between our old and new Tenancy at just 24 hours!! Great job guys. We are totally delighted and looking forward to a long partnership with Carter Jonas in Newbury.
We have now placed two more unit in the hands of Fiona and already one is looking as smooth and as successful as the first! Fingers crossed...but we are pretty confident the Newbury CJ team will deliver!
Q. Do CJ cover central BS1 Bristol area- we have two (about to be three) rental apartments there???
Under the careful and close control of Fiona Minx, her team as Carter Jonas Newbury got the brief, acted very quickly and offered us a simple and smooth transitional proposal- once we agreed (which was easy) Fiona, and her efficient supporting team organised each step of the process well and reduced hassle and admin to a minimum.
I should add that I was (and hopefully continue to be) also impressed on the legal admin and contractual AST work provided by Sarah Horlock who to us appears very efficient and direct in her professional relationship with us...as busy Landlords.
In most cases even from the brief....we only had to say it /ask it once and the message was grasped, even though clearly there were quite a few people involved in the new Tenancy search, security checking and legal engagement. For this apartment, the result was a 'rental income gap' between our old and new Tenancy at just 24 hours!! Great job guys. We are totally delighted and looking forward to a long partnership with Carter Jonas in Newbury.
We have now placed two more unit in the hands of Fiona and already one is looking as smooth and as successful as the first! Fingers crossed...but we are pretty confident the Newbury CJ team will deliver!
Q. Do CJ cover central BS1 Bristol area- we have two (about to be three) rental apartments there???
Comment on agent fees
Actually we have currently three agents we deal with and although overall CJ fees are not low, the deal we agreed has reduced some of the 'extras' that other agencies add to Landlords. I like it simple, clean and the way CJ operate (unlike say Andrews Online) the agent ONLY gets p[aid when we get paid- no up front draw down of rental % fees. I like that.
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7th Mar 2023
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6th Oct 2022
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5th May 2021
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16th Apr 2021
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17th Mar 2021
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12th Mar 2021
reviewed by 'Molly'
Opening Hours
Address
Carter Jonas
51 Northbrook Street
Newbury
Berkshire
RG14 1DT
01635 263010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £575,000 | £853,000 |
| Lettings | 100% | 97% | £850 | £3,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 0 | 45 | 1 | 4 | 0 | 0 | 0 | 5 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 07,2023
Mar 07,2023
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Great service from all at Carter Jonas. The were extremely helpful from start to finish. Nothing seemed to be too much problem for them....
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Oct 06,2022
Oct 06,2022
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errible experience dealing with Carter jones when moving into a property.
Them not having it cleaned properly, having cleaners to be returned several times to do the job again. Them asking to push back the move in date even though it had been set several ...
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May 05,2021
May 05,2021
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Excellent customer service, always available to answer calls and questions as well as support you in finding that ideal property. Not only that, but also assists you with settling in your new home as well as after services.
I recommend them to anyone looking for ...
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Apr 16,2021
Apr 16,2021
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We have been letting property in Newbury, Reading and Henley for 20 years and have had a variety of experieince with letting agents. In our opinion CJ is well ahead of the competition. Fiona was hugely informative when we wanted to move our Newbury let to ...
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Mar 17,2021
Mar 17,2021
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We really couldn’t be happier with the service we received from the rentals team at Carter Jonas. We were so impressed by everyone’s professionalism and friendliness. From initial contact, through appraisal, viewings and then with the admin team - great.
Absolutely no doubt ...
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Mar 12,2021
Mar 12,2021
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The whole Carter Jonas team provided a very professional and prompt and friendly service throughout the rental period, very happy to recommend....
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Mar 12,2021
Mar 12,2021
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The team at Carter Jonas Newbury couldn’t have made our move any simpler! They went above and beyond to ensure that everything was clear and were always happy to answer our questions which made the process stress-free. Would definitely recommend. Thank you all so ...
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Mar 11,2021
Mar 11,2021
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I was very pleased with the service I received throughout my property search. Catherine Dewar was very professional. Given it was my first foray into the rental market this was reassuring, Catherine handled all my enquires promptly and efficiently. I would not hesitate to recommend ...
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Mar 01,2021
Mar 01,2021
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I found them to be a very professional company and the employees we dealt with were very friendly and helpful. Would highly recommend them....
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Dec 11,2020
Dec 11,2020
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Professional and willing to go the extra mile, always! We were self isolating and had been in contact with many agents from different agencies whilst looking for a property and Catherine Dewar was the only one who considered doing a real time video chat/virtual ...
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Nov 05,2020
Nov 05,2020
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Very professional in their ability to make a smooth and stress free transition between moving from one property to renting nother, informative, diligent and very helpful....
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Nov 05,2020
Nov 05,2020
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A quick and painless rental process. I would highly recommend renting via Carter Jonas.
Online forms, good communication throughout the process....
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Oct 31,2020
Oct 31,2020
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I was looking for a property to rent. I contacted them at the right time as they introduced me to a rural property that was just what I was looking for. A viewing was arranged next day and I made my bid as soon as ...
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Jun 16,2020
Jun 16,2020
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Looking to buy a property, of not an insignificant amount of money, and Carter Jonas Newbury have been the least helpful of all agents we've spoken to during lockdown easing.
Unlike other agents, they won't let you view any property until you've sold yours, they're ...
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Mar 26,2020
Mar 26,2020
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Jessica at Cater Jonas was extremely helpful when it came to renting our property. When you need to ask any questions or have any problems she is always very attentive. I cant recommended Jessica enough....
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Mar 09,2020
Mar 09,2020
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Made the whole process efficiently smooth, and staff were thorough and professional. Would have no hesitation in using their expertise in the future....
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Jan 09,2020
Jan 09,2020
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Very helpful polite staff ... Easily contactable and lovely to ask any questions and advice. Monica particularly very nice and helpful...
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Jan 08,2020
Jan 08,2020
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Jessica is always prompt with her responses, very helpful in all situations and she is also very easy to talk to. The transaction for all documentation were smooth and we didnt have any big problems....
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Nov 28,2019
Nov 28,2019
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They help us out so quickly. Accept us to review premise same day when it was really urgent after other agent company let us down so badly. Love it how professional, helpful and friendly stuff were to us. Highly recommended!...
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Nov 09,2019
Nov 09,2019
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Our experience with Carter Jonas has been excellent. I have nothing but praise for Jessica Chalmers who has dealt with any issues and queries promptly and been a total professional. To the point where she visited my home to help with boiler instructions! Nothing at ...
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Nov 04,2019
Nov 04,2019
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We love working with the CJ team in Newbury they are friendly, proactive and efficient making what we do all the more straightforward and hassle-free....
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Nov 04,2019
Nov 04,2019
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We have been renting our property through Carter Jonas office in Newbury for 18 months...super professional, super friendly, we cannot fault them!...
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Oct 30,2019
Oct 30,2019
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Jessica was so helpful to us with finding and securing our dream cottage :-) she made the whole process enjoyable and was always available to talk when we needed her !...
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Oct 29,2019
Oct 29,2019
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Carten Jonas agents are really professionals, very polite, communicative and kind. I was happy to cooperate with them. In general I loved this agency terms....
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Oct 29,2019
Oct 29,2019
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They have a good service and have people with experience with knowledge knowing what they are doing.
And they have a quick process....
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Oct 28,2019
Oct 28,2019
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We have been working with Jess at the Newbury Office for some time now and I must say she is amazing to work with. If we have any questions at all she is really quick to respond....
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Oct 25,2019
Oct 25,2019
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As a tenant with Carter Jonas as the agent, we only have good experiences to report. Every thing we have needed so far has been fulfilled quickly and efficiently. Top mentions must go to Jessica Chalmers and Fiona Minx....
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Oct 25,2019
Oct 25,2019
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We've rented through Carter Jonas for the previous year and a half, they've been ever helpful regarding moving enquires and helpful info with our property. They clearly have a very good relationship with their tenants and the landlords as everything is dealt with in a ...
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Oct 25,2019
Oct 25,2019
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Jess and the other members of staff in Carter Jonas provide a great service and are a delight to work with. Jess is very helpful and proactive and a pleasure to work with....
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Oct 25,2019
Oct 25,2019
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Fantastic people to Work With.
From the moment of instruction Jessica was thoroughly professional and extremely organised.
All the viewings were followed through speedily and feedback was received by myself immediately.
Highly recommended....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:45 AM 16/12/2019 by Fiona Minx
Best Letting Agent in Newbury 
