50% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Nov 23,2016
Nov 23,2016
4
people found
this helpful
this helpful
We were their clients for 3 years, renting an apartment in London. Although generally helpful, they intentionally omitted to respond to those emails that put them in a delicate position. For instance, at the end of our stay they refused to provide receipts for the monthly payments we had made, despite being repeatedly requested.
After 2 annual contract renewals, we decided to terminate the contract, as with each passing year the clauses in the tenant's favour were limited or even brutally removed, while the sections about the rights of the landlord and the letting agency were ridiculously lengthy in comparison.
Nothing they stipulate in their contracts is ever in the tenant's favour and you have to stand multiple ridiculous charges, incompetence (misspelled names at times) and lack of transparency (not providing proof of payments) at the cost of your own money, time and patience.
After 2 annual contract renewals, we decided to terminate the contract, as with each passing year the clauses in the tenant's favour were limited or even brutally removed, while the sections about the rights of the landlord and the letting agency were ridiculously lengthy in comparison.
Nothing they stipulate in their contracts is ever in the tenant's favour and you have to stand multiple ridiculous charges, incompetence (misspelled names at times) and lack of transparency (not providing proof of payments) at the cost of your own money, time and patience.
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Latest Reviews
14th Aug 2023
reviewed by 'Bubby'
13th Apr 2021
reviewed by 'Lambros'
25th Nov 2020
reviewed by 'david'
2nd Feb 2018
reviewed by 'Laura'
3rd Jul 2017
reviewed by 'Renter'
Opening Hours
Address
Coopers Lettings
26a Geoffrey Road
Brockley,London
Greater London
SE4 1NT
020 3174 3248
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 33% | £0 | £0 |
| Lettings | 100% | 60% | £400 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 2 | 0 | 0 | 1 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Aug 14,2023
Aug 14,2023
0
people found
this helpful
this helpful
Stay away from their properties. Team of bullying sister brother team who are non professionals and have no sympathy for anyone. They increased Rent twice in a year and takes forever to address any issues. Make sure to go through the agreement as they charge ...
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Apr 13,2021
Apr 13,2021
0
people found
this helpful
this helpful
Poor service. Not cooperative at all. Moved into a flat with issues that should have been sorted prior to a new tenant entering. When raising the issue with the agency, they kept on pushing back even though their agent confirmed that the issues would have ...
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Nov 25,2020
Nov 25,2020
0
people found
this helpful
this helpful
From the start they were quick to respond but then ghosted us on the date of the actual viewing. We waited outside for 20-25 minutes just incase, left voicemails and messages but completely ignored. This was with a 3 hour round trip to view the flat....
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Feb 02,2018
Feb 02,2018
0
people found
this helpful
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We recently purchased a property through Coopers Lettings and dealt with Simon - a really nice and honest guy. Simon was super helpful; he made himself available 24/7 including weekends (Sunday too - rare), this made the transaction a lot smoother. Upon completion he said that ...
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Comment on agent fees
Not applicable for us as purchasers
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Jul 03,2017
Jul 03,2017
0
people found
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Overall have had a very positive experience with Coopers leggings, they have been understanding, friendly and keen to sort out any issues with the property, particularly Simon. They are however quite hard to get a hold of sometimes, as they don't always answer the phone ...
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Comment on agent fees
Agent fees are okay, they don't charge ridiculous and completely unnecessary fees like other estate agents in the Sidcup area.
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Nov 23,2016
Nov 23,2016
4
people found
this helpful
this helpful
We were their clients for 3 years, renting an apartment in London. Although generally helpful, they intentionally omitted to respond to those emails that put them in a delicate position. For instance, at the end of our stay they refused to provide receipts for the monthly ...
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read full review
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Oct 16,2014
Oct 16,2014
3
people found
this helpful
this helpful
Probably the worst company I have had the misfortune to deal with. I have been trying to make contact with the Freeholders for approximately 2 months through Coopers - They managed the building in which I am a leaseholder and despite numerous unanswered phone calls ,messages ...
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What agent could do to change your mind?
The first rule of customer service is to keep the customer informed!!!!Attached Filesnbsp;
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Oct 22,2013
Oct 22,2013
0
people found
this helpful
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I have been a very satisfied Landlord with Coopers Letting for 10 years. They are always very attentive to details and carry out their duties in a very friendly and professional way....
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Aug 20,2013
Aug 20,2013
3
people found
this helpful
this helpful
Agent did not show up to 2 confirmed back-to-back viewings after we had paid to travel from Bristol especially for them. No response to multiple calls, texts or emails. No response to complaint yet....
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What agent could do to change your mind?
Actually shown up to the appointments. Beyond that, responded, apologised and refunded our train ticket.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
