100% sales valuation accuracy
84% sales fee satisfaction
Nov 18,2016
Nov 18,2016
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Quite simply THE WORST ESTATE AGENCY TEAM I'VE EVER HAD TO DEAL WITH.
Incompetency is rife and commonplace in this branch, from the roots all the way up to the branch manager. They are all as bad as each other, willing to cheat, lie and steal to ensure there is an extra £ in their pocket. They have absolutely no regard for the wellbeing of their tenants, or landlords for that matter. In addition to this, they are completely and utterly useless at their jobs. If you are a landlord, DO NOT let Beresford manage your property, they could not organise a piss up in a brewery, and then they would lie about why they couldn't do it.
Due to the amount of issues we've had, I really do not know where to start. How about a problem which was meant to be sorted within the first two weeks of our tenancy (in our tenancy agreement), still not resolved upon moving out.
How about forgetting you didn't have the correct front door key on 4 separate occasions, resulting in one of us having to leave work to let you in the property.
This is one for the landlords, their sub-contractors don't meet British Standards and charge extortionate amounts for cheap equipment and poor workmanship. Our boiler needed replacing, they charged our landlord £2100 - the plumber was there for 3 hours and the boiler cost £430 when Googled. You do the maths.
When talking about contracts, they will happily contradict themselves time and time again just so they don't have to admit that angels such as themselves make mistakes.
Thank god we moved house, unfortunately this meant negotiating our deposit return with Beresford, we were expecting a battle and thats what we got. They initially tried charging us over £750 in damage, all of these charges related to damage that was either already present upon moving in or was just completely fabricated. We got in contact with the new tenants and visited the property to see that not one piece of work we had been charged for had actually been carried out, we took pictures and finally resolved the deposit dispute, accepting a singular £20 charge.
IN CONCLUSION, I could not advise more heavily against using Beresford Residential for any of your property needs.
Incompetency is rife and commonplace in this branch, from the roots all the way up to the branch manager. They are all as bad as each other, willing to cheat, lie and steal to ensure there is an extra £ in their pocket. They have absolutely no regard for the wellbeing of their tenants, or landlords for that matter. In addition to this, they are completely and utterly useless at their jobs. If you are a landlord, DO NOT let Beresford manage your property, they could not organise a piss up in a brewery, and then they would lie about why they couldn't do it.
Due to the amount of issues we've had, I really do not know where to start. How about a problem which was meant to be sorted within the first two weeks of our tenancy (in our tenancy agreement), still not resolved upon moving out.
How about forgetting you didn't have the correct front door key on 4 separate occasions, resulting in one of us having to leave work to let you in the property.
This is one for the landlords, their sub-contractors don't meet British Standards and charge extortionate amounts for cheap equipment and poor workmanship. Our boiler needed replacing, they charged our landlord £2100 - the plumber was there for 3 hours and the boiler cost £430 when Googled. You do the maths.
When talking about contracts, they will happily contradict themselves time and time again just so they don't have to admit that angels such as themselves make mistakes.
Thank god we moved house, unfortunately this meant negotiating our deposit return with Beresford, we were expecting a battle and thats what we got. They initially tried charging us over £750 in damage, all of these charges related to damage that was either already present upon moving in or was just completely fabricated. We got in contact with the new tenants and visited the property to see that not one piece of work we had been charged for had actually been carried out, we took pictures and finally resolved the deposit dispute, accepting a singular £20 charge.
IN CONCLUSION, I could not advise more heavily against using Beresford Residential for any of your property needs.
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Latest Reviews
11th May 2024
reviewed by 'Chima'
3rd Nov 2021
reviewed by 'Perseus'
21st Jul 2021
reviewed by 'Immi'
Opening Hours
Address
Stirling Ackroyd
91 Acre Lane
London
Greater London
SW2 5TU
020 7326 7450
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 84% | £22,000 | £855,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 87 | 5 | 175 | 18 | 20 | 0 | 17 | 3 | 14 | 5 |
Areas covered
- SW2
- SE17 SE15 SE24
- SW4
- SE27 SE22 SE21 SE27
- SW11
- Brixton, Clapham, Stockwell
- SW8
- SW9
- SW16
- SW12
- SW18
- SW17
- SE11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 11,2024
May 11,2024
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I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s very patience and timely compliance is adorable. I will not hesitate to recommend him to friends and family . I am looking forward to do more ...
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Dec 01,2021
Dec 01,2021
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Recently worked with Karina and found her to be extremely helpful and most importantly, super responsive. Would recommend her in the future....
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Nov 03,2021
Nov 03,2021
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We have used Beresford Residential on many occasions over the past 11yrs to find new tenants for our properties and we had another exceptional service from them.
We don't usually post reviews but we would like to take this opportunity to thank Karina Selway for ...
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Oct 20,2021
Oct 20,2021
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The agents we were in contact with were always very helpful and replied very promptly. Karina was extremely helpful and friendly and actioned any issues we had as soon as possible, which was much appreciated....
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Sep 11,2021
Sep 11,2021
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Keeping it short ...Over the last 18 months Beresford Residential have been my Letting Agent, Property Manager and sold my property (under quite difficult circumstances) made it stress free with great communication with prompt personal attention....
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Jul 21,2021
Jul 21,2021
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Josh showed me round the property and was really great at answering all my questions and getting back to me quickly. Highly recommend!...
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Jul 07,2021
Jul 07,2021
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Maurice and the team did everything to make the selling process as smooth as possible. They're ability to mediate between buyer, vendor and solicitors really helped get the deal over the line. Would strongly recommend using Beresfords and will be using them again in the ...
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May 28,2021
May 28,2021
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We used Beresford Residential in Brixton to assist us in finding the perfect flat. The staff were extremely helpful in answering our questions and clarifying various aspects of the tenancy process - particularly Karina and Rex. The staff were also very patient and sorted out ...
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May 14,2021
May 14,2021
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We have been really impressed with Ty and the team at Beresford Residential. Ty worked effortlessly to secure a virtual viewing on a property and was constantly contactable and responsive re: questions we had.
From submitting our offer, Ty touched based with us to keep ...
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May 06,2021
May 06,2021
1
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Excellent service from Maurice.
Very easy to get a hold of and great communication. Very capable and pleasant.
Josh was also good sales contact, answered questions and provided timely responses to queries....
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Feb 18,2021
Feb 18,2021
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Very attentive and careful with the customer. We love her very professional and agile approach to our rental process ???...
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Jan 04,2021
Jan 04,2021
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I've been a landlord with Berefords for several years and Karina has been a fantastic property manager. She's been incredibly helpful and supportive with several difficult issues. Would not have anyone else! Highly recommended!...
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Dec 28,2020
Dec 28,2020
0
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Karina has been a helpful property manager. She answers queries in a prompt and clear manner, and is friendly to liaise with....
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Dec 14,2020
Dec 14,2020
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My partner and I have very much enjoyed living where we are and our agent, Karina, has made the experience that much better.
We have had a few issues with the property, but whenever we have Karina has picked up our calls, responded to our ...
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Dec 03,2020
Dec 03,2020
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I have been very happy with the services offered by Beresford Residential. They have done everything they said they would at a reasonable charge. Karina has always kept us up to speed with what's going on....
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Dec 01,2020
Dec 01,2020
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Karina Selway has been such an excellent point of contact, helping everything run smoothly when I was moving into my property. A really professional and friendly property manager who goes the extra mile. I would definitely recommend Karina and she delivered amazing customer service which ...
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Dec 01,2020
Dec 01,2020
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Agent arived
Punctual to the viewing apointment, very polite and straight forward service with everything sorted in a couple of days....
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Nov 24,2020
Nov 24,2020
0
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Karina Selway manages my properties in London and has done a brilliant job this year. I really appreciate all her help and hard work thank you, James Wilson...
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Nov 18,2020
Nov 18,2020
0
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I was given a warm welcome by Khalisha, not only did she help me find my dream flat but she was also attentive to me as a customer. I trusted her completely and it paid off! Her work ethic and how I was dealt with ...
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Jul 03,2020
Jul 03,2020
1
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Worst experience renting here, first and last time!
We rented a property to find out it was infested with red ants, didn't get moved so if renting secker house the whole block is full of them and extremely uncomfortable to live with. (They crawl all ...
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Sep 02, 2021
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This man is HORRIBLE. He tries to woo you initially then once you have signed on the dotted line he never answers calls or emails. He with holds damage deposits and gives the run around pretending the bank put stop payments on checks. He really and truly has the personality of a sociopath-stay away!!!! ...
Jun 26,2020
Jun 26,2020
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Paris forte showed me a property on Thursday , June,18.
She was very friendly , organising a mutual agreeable viewing time.
Paris enabled me to view the house at my own pace.
Very quickly, she liaised with her team to bring about a strong tenancy application on ...
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Nov 29,2019
Nov 29,2019
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Maurice and Danielle has been very comprehensive efficient to rent the flat I occupied quickly so I dont have to pay my full notice. They have been very communicative, helpfull and respectful regarding the different visits. Overall very professional agents....
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Sep 12,2019
Sep 12,2019
0
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Excellent and friendly service from Shelly-Ann. She gave us space and time to view the property properly, as well as answering all our questions clearly. When we decided to put an offer in, everything was turned around in a day....
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Aug 30,2019
Aug 30,2019
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Had some frustrations regarding the signing of a tenancy - deposit was submitted almost a week before we heard back from the estate agency if it had been accepted or not. In the end we ended up getting the property so not too bad....
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Aug 30,2019
Aug 30,2019
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My flatmate and I had great service from Shelly - everything was dealt with professionally and quickly, and everything was clear throughout....
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Aug 30,2019
Aug 30,2019
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Very happy to answer all our questions, found the house renting experience very easy with Shelly-Ann. Made the complicated process of holding deposits a lot simpler....
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Aug 14,2019
Aug 14,2019
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Shelly was very accommodating with helping us rearrange a last minute viewing and has been very responsive throughout the process - thank you!...
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Jul 12,2019
Jul 12,2019
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All went smoothly and quickly, was great!
Very helpful throughout and easy system to upload documents to.
Staff were very friendly...
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Jun 15,2019
Jun 15,2019
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I've been to see a property today. I've dealt with Beresford Residential for the past two weeks, and they gave me the impression of any estate agent: persistent, annoying, on it all the time. Which is fine; it's their job after all.
We went to ...
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Jun 13,2019
Jun 13,2019
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Shelly-Ann was fantastic and a great help to us in our property search! She was patient, friendly and professional - would definitely recommend Beresford Residential and Shelly-Ann!...
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Tenant Fees
If you started a tenancy before 1st June 2019, the following Tenant Fees will apply until 31st May 2020:* Change of Tenant Fee: £300 (plus £100 per guarantor if required)
* Tenancy Renewal Fee: £300
* Check-Out Fee: £180 (2 bedrooms or less), or £240 (3 bedrooms or more)
From 1st June 2020, or if you started a tenancy on or after 1st June 2019, the following Tenant Fees will apply:
* Application to add or remove tenants from the tenancy agreement by virtue of a Deed of Assignment where no additional referencing is to be conducted: £60 (including VAT)
* Application that also involves the referencing of additional incoming tenants will be subject to a further charge of £30 (including VAT) per tenant or guarantor that is to be referenced
* Application for the early termination of a tenancy: £60 (including VAT). Furthermore, a compensatory payment to the landlord equal to the loss suffered as a result of the early termination of the tenancy will apply, which will be based on the pro-rata costs incurred by the landlord in respect of initial letting of the property
- A copy of our sample tenancy agreement can be accessed via the 'Tenants' page of our website - if this page is being viewed on a property portal, please - Google 'beresford residential tenants' to access this page, as URLs cannot be provided on the portal websites.
- Redress Scheme: Beresford Residential Limited are member of The Property Ombudsman
- Client Money Protection: Beresford Residential Limited are covered by the NFOPP Client Money Protection Scheme Last updated at 10/06/2019, 10:59 AM by Craig Wildy
Complaints Procedure
Please contact the branch for details
Last updated at 10:33 AM 10/06/2019 by Craig Wildy
Best Letting Agent in SW2 
I'm sorry to hear that you feel let down by our service. I have looked into the issues you raised and believe that the problem with the keys arose due to the locks on the property being changed without us being notified. Which then lead to us booking contractors that could not gain access.
I can assure you that all the contractors we use meet the required standards as per UK legislation and are fully insured. The plumber that attended your property to change the boiler is a member of the Gas Safe scheme, and his quote was provided to, and accepted by, the landlord prior to him attending the property.
With regard deposit deductions, these are based upon the evidence provided by an independent inventory clerk which is then detailed in the check in and check out reports. As the managing agent we then act on the instruction of the landlord to communicate to you a figure for deductions that they feel is fair. I'm pleased that in your case we managed to find a compromise that all parties were happy with.
We wish you the very best with your onward move.
Best Wishes
Beresford Residential