100% sales valuation accuracy
100% sales fee satisfaction
Aug 24,2011
Aug 24,2011
2
people found
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this helpful
Branch at Stratton St Margaret Swindon
Really disappointed at the deception we have experienced at the hands of Haarts. They really are just after your money and will use any means to get it, even if they don't do any actual work they will still find some way to charge you something in the end. We used them in conjunction with another estate agent (who were brilliant). When they were trying to get us to sign the contract they used lots of terms like 'no sale no fee'. They also made lots of promises about how many people they would get to view our house, whilst slagging off other estate agents which I thought very unprofessional. Our first problem was with the agreed price, over the phone we were promised one thing and then when we got to the office to sign the contract a much higher price was stated. They point blankly denied offering the lower price to us, and practically called us liars. We refused to sign the contract that day as we had been offered a lower price by them over the phone. Once they agreed to the lower price they had originally offered us we went back to sign the contract. A few weeks later our alternative agent managed to sell our house. In the three weeks Haarts marketed the property they arranged no viewings. We emailed them to ask them to remove the property from the market and the next day we received an invoice for £180. My husband phoned them to query this as they had done absolutely nothing and we had thought the no sale no fee promise would be upheld. They said it was there standard fee for 'marketing the property'. I don't understand this at all as when we were looking for potential estate agents when Haarts came round as a prospective agent they pushed and pushed to take the photos and make up a brochure before we had even decided to go with them. They get this £180 fee no matter what, if you terminate the contract, if another agent sells your property, if they terminate the contract, or if your contract comes to an end. Our contract stated it was a 16 week contract but when we phoned up to query the invoice they said even after the contract was finished they still have the right to charge you the £180. Which I am sure they would do! Haarts are an absolute rip off who use bully tactics on potential sellers and buyers. AVOID AT ALL COST. DON'T MAKE THE SAME MISTAKE AS US - MOVING IS EXPENSIVE ENOUGH WITHOUT PAYING INVOICES OF PEOPLE WHO HAVE DONE NOTHING!!!
Really disappointed at the deception we have experienced at the hands of Haarts. They really are just after your money and will use any means to get it, even if they don't do any actual work they will still find some way to charge you something in the end. We used them in conjunction with another estate agent (who were brilliant). When they were trying to get us to sign the contract they used lots of terms like 'no sale no fee'. They also made lots of promises about how many people they would get to view our house, whilst slagging off other estate agents which I thought very unprofessional. Our first problem was with the agreed price, over the phone we were promised one thing and then when we got to the office to sign the contract a much higher price was stated. They point blankly denied offering the lower price to us, and practically called us liars. We refused to sign the contract that day as we had been offered a lower price by them over the phone. Once they agreed to the lower price they had originally offered us we went back to sign the contract. A few weeks later our alternative agent managed to sell our house. In the three weeks Haarts marketed the property they arranged no viewings. We emailed them to ask them to remove the property from the market and the next day we received an invoice for £180. My husband phoned them to query this as they had done absolutely nothing and we had thought the no sale no fee promise would be upheld. They said it was there standard fee for 'marketing the property'. I don't understand this at all as when we were looking for potential estate agents when Haarts came round as a prospective agent they pushed and pushed to take the photos and make up a brochure before we had even decided to go with them. They get this £180 fee no matter what, if you terminate the contract, if another agent sells your property, if they terminate the contract, or if your contract comes to an end. Our contract stated it was a 16 week contract but when we phoned up to query the invoice they said even after the contract was finished they still have the right to charge you the £180. Which I am sure they would do! Haarts are an absolute rip off who use bully tactics on potential sellers and buyers. AVOID AT ALL COST. DON'T MAKE THE SAME MISTAKE AS US - MOVING IS EXPENSIVE ENOUGH WITHOUT PAYING INVOICES OF PEOPLE WHO HAVE DONE NOTHING!!!
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Latest Reviews
3rd Nov 2021
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29th Sep 2019
reviewed by 'Karina'
10th May 2018
reviewed by 'Anne'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £110,000 | £147,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 19 | 1 | 4 | 0 | 2 | 2 |
Areas covered
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Nov 03,2021
Nov 03,2021
0
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David Sheridan came out to value our property, We found him very informative and when we do sell we will be using him for sure, We would highly recommend him ....
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Apr 23,2021
Apr 23,2021
0
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Haart’s are perfect 5*
Firstly i found a property which was all running smoothly until a couple of hours before handing me the keys to this property the landlord decided to bail out which was heartbreaking for me, so Beth was ringing ever Estate agents ...
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Feb 28,2021
Feb 28,2021
0
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A big Thank You! to the Haart team but especially to Lynne Biggins, who progressed my flat purchase and whose focused, determined help and professionalism was indispensible in finally achieving completion....
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Nov 03,2020
Nov 03,2020
0
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Haart are amazing. David and Abbie went out of their way to meet me and driving me to see multiple properties. They were in constant contact and really understood what I was looking for.
I would recommend them as the first port of call for ...
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Sep 29,2019
Sep 29,2019
0
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Although we didn't buy through Haart, but have only the best experience with Kelly who did her best to find us the property we would love. 5 stars Kelly x...
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May 10,2018
May 10,2018
0
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My property was on the market for some months when Sarah Rayworth persuaded me to give haart an opportunity to sell it.
I was impressed by Sarah's professional and positive attitude. Her dynamism and drive produced a successful result; she sold my house in less ...
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May 11, 2018
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(1)
Hi Anne,
Thank you for your kind review of our Swindon branch. We're thrilled to hear Sarah displayed a professional and positive attitude, which led to a successful result in your home sale.
Regards
Ross ...
Nov 16,2017
Nov 16,2017
0
people found
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this helpful
I cannot thank David enough for his help and support over the past months. He is constantly giving feedback and always there when there are questions. I am always telling friends and family how good he and the hearts team are. I would definitely go ...
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Comment on agent fees
Good for the effort and time spent
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Nov 16,2016
Nov 16,2016
0
people found
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Haart have done an amazing job! We have purchased from the most difficultperson ever!! Warren, Steve and Jack have done so much to help us and we are exceptionally grateful. They have gone above and beyond theii daily routine and without their consistant support and ...
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Comment on agent fees
No fee as purchased through them.
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Nov 16, 2016
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Hi CK&MA,
Thank you for your kind review of our Swindon branch. We're pleased to hear they did an amazing job and provided consistent support throughout. We will pass this feedback on.
Regards
Ross ...
Aug 13,2015
Aug 13,2015
0
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We thought the service provided by Haart Swindon was excellent. We had over 40 viewings so Jack and Steve worked hard for us, and always were in contact to give us feedback. Once we had an offer that we were happy to accept, Dave and Lorna ...
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Aug 19, 2015
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Hi Liz
Thank you for your lovely review. We are really pleased to hear your move was successful and to hear about your experience with our Swindon team.
All the best for the future
Melanie Smith
Customer Relations Manager ...
Mar 06,2015
Mar 06,2015
0
people found
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The team at Swindon Haart Estate Agents have provided me with a fantastic professional and friendly service, infact when a couple of sales fell through, they were straight back on it arranging open viewing days. A great service all round. Dave even helped me find ...
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Mar 13, 2015
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Hi Claire,
Thank you so much for your lovely review. We're pleased to hear about your experience with our Swindon branch and wish you all the best for the future.
Many thanks
Melanie Smith
Customer Relations Manager ...
Sep 23,2014
Sep 23,2014
0
people found
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Excellent service from start to finish from initial valuation to completion. I was kept informed at all times and had a great and stress free experience. David and his team do and great job, keep up the good work. 10/10...
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Sep 24, 2014
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Hi J Morgan,
Thank you for your lovely review. We are really pleased to hear about the experience you had with us and would like to wish you all the best for the future!
Melanie Smith, Customer Relations Manager ...
Nov 28,2013
Nov 28,2013
2
people found
this helpful
this helpful
Thank you so much for your efficiency in finding Ros Iles another buyer so quickly when her first ones dropped out. It has enabled my family to move closer to childcare and work.
I really appreciate the way you dealt with the sale and how ...
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Oct 24,2013
Oct 24,2013
1
people found
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this helpful
The guys worked hard to sell this property and I congratulate them for doing so. On reflection the original asking price was a bit optimistic (please be realistic in the future) but we got there in the end. Well done chaps!!...
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Oct 10,2013
Oct 10,2013
0
people found
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Excellent service from good sales team, with effective office staff providing back up. Haarts did sell our House for the right price in a very competitive market. Haarts would follow up all aspects of the chain to ensure a smooth outcome. Our house was sold ...
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Oct 07,2013
Oct 07,2013
1
people found
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this helpful
I found Haart to be very proactive. My previous agent did very little and I saw only 3 viewers in several months. On changing to Haart things moved rapidly and I soon had an offer.
The charge was slightly more, but you get what you pay ...
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Sep 25,2013
Sep 25,2013
1
people found
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I found David and his team very helpful and polite. Nothing was too much trouble for them, they kept in regular weekly contact sometimes more to let me know how everything was progressing. They got more people viewing in the 4months I was with them ...
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Sep 24,2013
Sep 24,2013
0
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All staff were extremely helpful gave me an update on regular basis always delivered on promises.
Lorna also a great support...
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Aug 27,2013
Aug 27,2013
0
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The service we received was excellent. They sold our house in 3 weeks and then when through no fault of theirs the sale fell through they quickly got back on the job and sold it again in 3 weeks. The after sale service was also excellent and ...
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Apr 13,2013
Apr 13,2013
1
people found
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this helpful
david and his wonderful crew sold my house in 3 days,im more than happy with the price that they got me,they kept in touch throughout the whole sale,david also sorted out things with the halifax for me,all in all a superb firm ...
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Mar 22,2013
Mar 22,2013
2
people found
this helpful
this helpful
All the staff were very polite and helpful answering our questions quickly. We received regular updates from David, Warren and Jack who did their very best to get viewers for our property and kept us informed promptly of any feed back. We felt well looked ...
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Feb 18,2013
Feb 18,2013
2
people found
this helpful
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I found the staff helpful and courteous at all times. David kept me informed throughout the process with regular updates and I would have no hesitation in recommending Haart to anybody looking to sell their home or buy a new one....
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Feb 09,2013
Feb 09,2013
5
people found
this helpful
this helpful
Haart was extremely helpful in the process of buying our first property. Warren did a great job showing us a range of properties in our price range without trying to push more expensive, over-budget properties on us like we'd experienced through some other agents. He ...
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Feb 07,2013
Feb 07,2013
4
people found
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Haart have been excellent in marketing my property, I have had good communication from the agents at all parts of the process, I have had a full professional relationship with all involved...
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Feb 02,2013
Feb 02,2013
4
people found
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From the very beginning, when I first spoke to Haarts, David Sherigan had a very positive attitude, at first ,I was a little reticent to put my house on the market and David gave me a month's notice of when we would try it. From ...
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Jan 25,2013
Jan 25,2013
8
people found
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Haart were professional, friendly and helpful from the outset. Both David and Warren gave the impression of genuinely caring about the service they provide. Haart were very capable in generating viewings of high calibre clients ,following up leads and then providing feedback. Despite the current ...
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Jan 22,2013
Jan 22,2013
6
people found
this helpful
this helpful
From the moment I rang up, through many viewings and the offer being accepted for the above property, Warren and the teams were very professional, courteous and helpful. In each stage of the process of dealing with Warren and then David I wish only other ...
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Jan 16,2013
Jan 16,2013
6
people found
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After the hassle and loss of money trying to buy a flat fro haarts i will hopefully not do any future business with ever,i have been played like a fool and as its not there money they dont care ....
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May 15,2012
May 15,2012
5
people found
this helpful
this helpful
Excellent service from beginning to end! Haart kept us updated on a weekly basis and we always felt that they were working hard to get decent viewings on our property and feedback after viewings was always provided. We also felt that they went that extra ...
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Oct 04,2011
Oct 04,2011
4
people found
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this helpful
When attempting to sell a property with Haart I asked what the fees were and the agent forgot to the mention the marketing fee!
The property was over valued and after the 16 week period we removed from the market only to recieve an invoice marked ...
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Oct 13, 2011
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Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...
Aug 24,2011
Aug 24,2011
2
people found
this helpful
this helpful
Branch at Stratton St Margaret Swindon
Really disappointed at the deception we have experienced at the hands of Haarts. They really are just after your money and will use any means to get it, even if they don't do any actual work they will still ...
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