Goodchilds Estate Agents
Stoke-on-Trent, Stoke on Trent, ST1
3.8/5, 17 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
73% lettings fee satisfaction

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“If you are looking for a house to rent do ......”

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Nov 18,2016
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Robert
By: 'John'
Nov 18,2016
3 people found
this helpful
If you are looking for a house to rent do not even think about calling these people. Before signing the contract everything was friendliness and happiness. Once singed, the nightmare started. We arrived there and there was a swimming pool in all the ground floor because a pipe was leaking (ooops...). Can we have the carpet changed? Nope, you already signed the contract, so let's wait a couple of days for it to dry'. Well... if the pipe is still leaking once you have moved in and you call the agency, they might come to fix it and then call you back saying you should put a bucket under the leak and not call us for this kind of things, only emergencies. Really? That's not enough, waking up in the mornings and finding your landlord in your house is normal. Offer him a coffee because because if you complain to the State Agent they will say it's his house..... This actually was clearly illegal. If your boiler doesn't work sometimes, and you have to restart it every time there is not hot water, it's ok. The landlord will change it once the restart option doesn't work. So, please, wake up every morning 30 minutes in advance in case there is no hot water: you might have to wait for the water o heat :) The state agent will communicate you the message of the landlord, but they will not explain the landlord what your rights are. If you want that, they will tell you to go to court and proceed yourself.

Actually if you explain one of the problems above mentioned to Rob, he will call you back *(never happened). Next times you call the office, Cameron will answer sorry, i'm not in charge of this case. Rob is handling it. And vice-versa.

As said, rent it if you are a landlord. Run away if you are a tenant.
Comment on agent fees
Usual fees.
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Latest Reviews

View all Reviews 17
31st May 2019
reviewed by 'Francis'
“First you pay the hefty fee and though the agency promised to perform house check every month, you'll never see ......”
15th Jan 2019
reviewed by 'Harvey'
“Recently moved out of my first home which I rented through good child's. Received a great service from my very ......”
22nd Aug 2018
reviewed by 'Lucie'
“Thank you very much to all Goodchilds members in Hanley, their service was exceptional. Rhys in particular is a man ......”
20th Feb 2018
reviewed by 'n_lab1'
“I rented a property out through Goodchilds in Stoke, Rob came out and gave me some useful tips and information ......”
31st Jan 2018
reviewed by 'Dpizzaro'
“Purchased my first home through Goodchilds and they were very helpful. Nothing seemed too much to ask off them. Reece ......”
18th Jan 2018
reviewed by 'CJ'
“Worked along Goodchilds in Hanley for 4 years now. They look after my property portfolio. Rob is always on hand to ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:30
  • Sunday: Closed
Address

Goodchilds Estate Agents
42 Piccadilly
Stoke on Trent
Staffordshire
ST1 1EG
01782 206713

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £80,000 £80,000
Lettings 100% 73% £350 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 3 4 3 0 2 0 0 0
Areas covered
  • ST1
  • ST11
  • ST2
  • ST12
  • ST3
  • ST4
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS
Rankings
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Latest Properties

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Walsall, WS3

“Terrible customer service and poor communication...”

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May 31,2019
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By: 'Francis'
May 31,2019
1 people found
this helpful
First you pay the hefty fee and though the agency promised to perform house check every month, you'll never see them as long as that direct debit is always on the exact day you said it would be. Is something broken in the house, don't ...
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Comment on agent fees
Terrible fees cause they absolutely do nothing for that money
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“First home...”

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Jan 15,2019
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Robert
By: 'Harvey'
Jan 15,2019
0 people found
this helpful
Recently moved out of my first home which I rented through good child's. Received a great service from my very first contact to moving out. Would definitely recommend....
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“House selling and purchasing a new property...”

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Aug 22,2018
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Lucie
By: 'Lucie'
Aug 22,2018
0 people found
this helpful
Thank you very much to all Goodchilds members in Hanley, their service was exceptional. Rhys in particular is a man one can truly rely on in terms of constantly updating essential information regards to progress of selling old and purchasing new property. We are very ...
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Comment on agent fees
Good
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“I rented a property out through Goodchilds in Stoke, Rob ......”

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Feb 20,2018
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Robert
By: 'n_lab1'
Feb 20,2018
0 people found
this helpful
I rented a property out through Goodchilds in Stoke, Rob came out and gave me some useful tips and information about renting. I was reluctant to rent my property at first but rob gave me plenty of reassurances and helped me find a good tenant....
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Comment on agent fees
The commission rates are good. No tenant find fees or re-let fees.
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“Purchased my first home through Goodchilds and they were very ......”

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Jan 31,2018
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Rhys
By: 'Dpizzaro'
Jan 31,2018
1 people found
this helpful
Purchased my first home through Goodchilds and they were very helpful. Nothing seemed too much to ask off them. Reece was superb....
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N/A
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“Worked along Goodchilds in Hanley for 4 years now. They look ......”

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Jan 18,2018
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Robert
By: 'CJ'
Jan 18,2018
1 people found
this helpful
Worked along Goodchilds in Hanley for 4 years now. They look after my property portfolio. Rob is always on hand to assist me and give advice whenever needed....
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Comment on agent fees
Good
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“I acquired a property that I let out through Goodchilds,......”

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Oct 13,2017
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Cameron
By: 'Ken'
Oct 13,2017
1 people found
this helpful
I acquired a property that I let out through Goodchilds,the process was simple and clear and a tenant found quickly,the very few problems i had were dealt with promptly and the tenants queries were passed on immediately. I have now sold the property ...
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“As this was my first time moving into a rental ......”

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Oct 09,2017
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Cameron
By: 'Kerrie'
Oct 09,2017
1 people found
this helpful
As this was my first time moving into a rental property I had a lot of questions on how the process would work. All of the team at Goodchilds were extremely helpful in detailing the entire process so I always knew what stage my application ...
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Comment on agent fees
Very reasonable.
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“We sold a house with them recently after a bad ......”

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Apr 26,2017
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Robert
By: 'KimLower'
Apr 26,2017
1 people found
this helpful
We sold a house with them recently after a bad experience with another agent. Goodchild's exceeded every expectation from start to finish! Sold for the asking price within no time at all and nothing was too much trouble even after we had sold. Definitely 100% recommend ...
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Comment on agent fees
I'd say their fees were fairly average however they 100% earned what we paid them to sell our home
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“Totally out of orderAvoid like a plagueDoesn't keep appointments because ......”

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Mar 24,2017
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By: 'Kashif'
Mar 24,2017
1 people found
this helpful
Totally out of order Avoid like a plague Doesn't keep appointments because when they rang you an hour before the meeting your phone was not connected...
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Comment on agent fees
Negative attitude
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“If you are looking for a house to rent do ......”

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Nov 18,2016
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Robert
By: 'John'
Nov 18,2016
3 people found
this helpful
If you are looking for a house to rent do not even think about calling these people. Before signing the contract everything was friendliness and happiness. Once singed, the nightmare started. We arrived there and there was a swimming pool in all the ground floor ...
read full review
Comment on agent fees
Usual fees.
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“Rob and his staff offer a Great Service nothing is ......”

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Nov 13,2016
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Robert
By: 'Steven'
Nov 13,2016
1 people found
this helpful
Rob and his staff offer a Great Service nothing is too much trouble SIMPLY THE BEST I have used Goodchilds for many years now and have always found them to be total professionals and dedicated towards both the landlord and their tenants. It has and ...
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Comment on agent fees
Great value for money.
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“Robert and Rhys at Goodchilds helped me to sell my ......”

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Nov 12,2016
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Robert
By: 'Sash'
Nov 12,2016
1 people found
this helpful
Robert and Rhys at Goodchilds helped me to sell my home. They were very thorough and efficient. They managed to get prospective buyers in and out of the property consistently and had multiple offers for me by the end of the first week. They sold ...
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Comment on agent fees
I thought their fees were very appropriate and well deserved.
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“After feeling let down from my previous agent I switched ......”

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Nov 11,2016
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Robert
By: 'K'
Nov 11,2016
1 people found
this helpful
After feeling let down from my previous agent I switched to Goodchilds and sold within 7 days. Couldn't be happier would definitely recommend....
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“TestimonialOn a friend's recommendation, I invested in a brand new ......”

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Sep 12,2016
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Robert
By: 'Jaz'
Sep 12,2016
1 people found
this helpful
Testimonial On a friend's recommendation, I invested in a brand new buy-to-let property in Stoke. As I am abroad for much of the time, I needed an agent I could trust with a full management package. I duly selected a letting agent, but was frustrated ...
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Comment on agent fees
Very reasonable
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“Absolutely disgusting service and the rudeness from the manager is ......”

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Jan 29,2016
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Robert
By: 'Unhappy'
Jan 29,2016
6 people found
this helpful
Absolutely disgusting service and the rudeness from the manager is horrendous. We lived in the property for 6 months, if we could have been out sooner we would have. Firstly because of the lack of them checking the property we moved in not knowing their was ...
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“Rented a property of Goodchilds Hanley. these agents are very ......”

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Nov 13,2014
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Robert
By: 'Hill'
Nov 13,2014
4 people found
this helpful
Rented a property of Goodchilds Hanley. these agents are very good for the landlord as they are not prepared to help the tenant. We have had various issues with the agent on problems with this property and he has always took the landlords side when ...
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Comment on agent fees
They do now work for the tenant they are only interested in the landlord
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By: Robert Norton
Nov 13, 2014
View all comments (1)
Hi Mr Hill, I'm sorry if you feel that way about it. The landlord has informed us that she will be providing a dishwasher and rectifying the shower ASAP. The one shower has now been repaired and the landlord is now awaiting a response from her plumber for the cost of the En-Suite shower to fix. My response was not 'whats wrong you have a bath' as you have wrongly stated. I have looked in my sent items and I asked 'what about the bath' asking if the bath is working. This is completely diff ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:17 PM 27/01/2016 by Robert Norton

Awards won by Goodchilds Estate Agents, Stoke on Trent ST1 1EG



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