“Dreadful lettings service. Charge extortionate fees which they do not ......”
1 Star Review
Nov 17,2016
By:
'Anon'
Nov 17,2016
Branch: Godalming, 17 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU7
Branch: Godalming, 17 High Street
Lettings (as a Tenant)
Postcode: GU7
5
people found
this helpful
Dreadful lettings service. Charge extortionate fees which they do not make available nor provide an explanation about how they are calculated even when requested (watch out for the £210 check out fee charged to tenants which they like to surprise you with once you have vacated the property). Poor response to maintenance issues at the property despite the landlord paying Masella Coupe to manage these (a broken shower took them over a month to sort out, blocked drains spilling sewage were not a priority and anything minor rarely got attended to without constant chasing). Oh and as the tenant you have to undertake all the dealings with the various maintenance contractors as they just pass on your phone number. Despite being a loyal and respectful tenant for a number of years, Masella Coupe's poor service and communication made us feel that they just didn't care. Luckily our landlords were great to deal with so we would often resort to going straight to them in order to bypass the misery of dealing with Masella Coupe.
Comment on agent fees
Disproportionately high, hidden and unclear, would recommend asking for them upfront including any check out fees/end of tenancy fees.
5
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