0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 15,2016
Nov 15,2016
10
people found
this helpful
this helpful
Worst experience of a letting agency ever. Besides charging extortionate fee's upon moving into our property they were the most useless agency throughout our entire 5 year contract. They were rude and dismissive on the phone when we amended our contract to a monthly instead of yearly arrangement because it meant we didn't have to pay them £250 - the agent who called me actually hung up on me in a huff. The bed in our furnished apartment (different from what was advertised) broke and they took SIX MONTHS to replace it. We were literally sleeping on the floor for six months. If that's not disgusting enough they repeatedly tried to raise out rent in an illegal manner. They tried to raise it three times in a one year period, increasing it by over 45% and argued it was the current market rate. I did some research, found out it was illegal and put up a stink so they backed off, but other people are likely to be taken advantage of. They are impossible to get hold of (over five years I have never spoken to the same person twice) and will redirect your call at least three times if you ever need to get in touch (that is, if they bother answering).
I am so glad we are no longer tenants with them, but unfortunately we have been away from them for two weeks and have yet to hear a word about the return of our deposit. Never use this company
I am so glad we are no longer tenants with them, but unfortunately we have been away from them for two weeks and have yet to hear a word about the return of our deposit. Never use this company
Comment on agent fees
Extremely high fees and as soon as you are a tenant with them and they can't squeeze any more money out of you they couldn't care less. Nothing will get fixed, no one will call you back, and if you ever get hold of someone they will be rude.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Nov 2016
reviewed by 'Royallyannoyed'
14th Oct 2014
reviewed by 'Unhappy'
10th Sep 2014
reviewed by 'wendy'
8th Dec 2013
reviewed by '‚£10k'
7th Nov 2013
reviewed by 'Bristoltenant2013'
29th Oct 2012
reviewed by 'Bristol'
Opening Hours
Address
Countrywide Residential Lettings
108 Whiteladies Road
Bristol
North Somerset
BS8 2RP
01179 238868
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £450 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 15,2016
Nov 15,2016
10
people found
this helpful
this helpful
Worst experience of a letting agency ever. Besides charging extortionate fee's upon moving into our property they were the most useless agency throughout our entire 5 year contract. They were rude and dismissive on the phone when we amended our contract to a monthly instead of ...
read full review
read full review
Comment on agent fees
Extremely high fees and as soon as you are a tenant with them and they can't squeeze any more money out of you they couldn't care less. Nothing will get fixed, no one will call you back, and if you ever get hold of someone they will be rude.
Was this helpful?
Yes
Yes
Oct 14,2014
Oct 14,2014
9
people found
this helpful
this helpful
I have never experienced such incompetency or downright scamming. They're very careful to operate under the name 'Alder King' rather than Countrywide Residential Lettings, aren't they?! I don't even know where to begin, it was a disaster from the very start.
1) Me and my housemate ...
read full review
read full review
What agent could do to change your mind?
Not existedAttached Filesnbsp;
Comment on agent fees
Ridiculous seeing as we ended up doing most of their job for them.
Was this helpful?
Yes
Yes
Sep 10,2014
Sep 10,2014
4
people found
this helpful
this helpful
Appalling service and incredibly high fees. Impossible to get through on the phone. I would go out of my way never to rent a property where the landlord was using this agent. Money deducted from deposit for 'fees' which I was never aware of....my ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2013
Dec 08,2013
9
people found
this helpful
this helpful
We rented our house out via Countrywide Residential Lettings (CWL) for 5 years while working overseas. We went for the full service, and while the fees were on the high side, we wanted piece of mind that the house would be looked after properly.
During the 5 ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2013
Nov 07,2013
5
people found
this helpful
this helpful
Absolutely awful, fees for anything and at ridiculous amounts. Staff are incompetent, rude and completely unhelpful. Have rang them about a 2 box form reference three times today, and been told three different lies about its completion. Despite the fact that they charged me a fee ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2012
Oct 29,2012
11
people found
this helpful
this helpful
We have had a terrible experience with this company. They lied to us outright about a number of issues, never paid us the rent on time and often not the correct amount, failed to answer basic emails or critical ones. We had to chase them ...
read full review
read full review
What agent could do to change your mind?
See above. A disgraceful, unprofessional, unethical service from beginning to end.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 03,2012
Sep 03,2012
13
people found
this helpful
this helpful
Since we have moved into our property with Countrywide we have been consistently disgusted with the company mainly with their customer service and their hidden costs. The customer service was so appalling it made us frightened to call them up because we always ended up ...
read full review
read full review
What agent could do to change your mind?
Cut out the hidden costs, teach their staff people skills and focus on customer service.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 08,2011
Jun 08,2011
8
people found
this helpful
this helpful
Horrible. Everything is really nice until you hand over your money. After they become so greedy. Charging you for things you haven't broken, not providing anything they're supposed to. Takes ages to get the deposit back, with mystical deductions....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
