100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Nov 15,2016
Nov 15,2016
5
people found
this helpful
this helpful
Well I had the misfortune of contacting FH regarding a property for sale in Broughton in June 2015, to be told it was already going through, then a month later back on the market, (this is hard to believe but this went on for over a year, that it was sold then it wasn't then it was etc, it was still on their web site until a couple of months ago Sept 2016) So made a offer on a property in Poulton on a sealed bid basis, FH never got back to me to let me know how my bid was, only on phoning, when I got the reply that a higher offer had been accepted, however the property come back on the market a couple of weeks later, only by chance that I seen it back up for sale, asked FH why had they not got in contact with me to make me aware it was back up for sale.(but no-one knew why) Agreed a figure for the purchase of a property, drove 248 miles to hand deliver documents to my solicitor, was told completion would only take a few weeks as it was a cash purchase, low and behold a couple of weeks later it was back on their web site re-advertised for sale, rang FH to ask what was going on, only to be told they had accepted a higher offer, its not the fact they accepted an additional offer it is purely FH did NOT contact me to make me aware. FH have been a complete nightmare to deal with, if it was not for the fact people contact THEM to sell their properties, FH would not survive on their own strength.
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Latest Reviews
1st Oct 2020
reviewed by 'SUSAN'
4th Sep 2020
reviewed by 'Phoebe'
3rd May 2017
reviewed by 'Mrs'
15th Nov 2016
reviewed by 'Craig'
3rd Oct 2016
reviewed by 'David'
18th Jul 2013
reviewed by 'Disappointed'
Opening Hours
Address
Farrell Heyworth
8 Chapel Street
Poulton Le Fylde
Lancashire
FY6 7BQ
01253 886000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £375,000 | £375,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 01,2020
Oct 01,2020
2
people found
this helpful
this helpful
Don't ever use this terrible company to sell or buy. We went into the Cleveleys office to ask them to value our property to put on the market, we were met by an extremely unfriendly female who seemed intent on putting us off using them, ...
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Sep 04,2020
Sep 04,2020
0
people found
this helpful
this helpful
The worst estate agency I've dealt with in my many years of renting. Beginning with an extremely pushy, tactless salesman trying to sign us up to contents and income insurance/cover, using scare tactics such as 1 in 2 people get cancer in their lifetime ...quite unbelievable. ...
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May 03,2017
May 03,2017
1
people found
this helpful
this helpful
Matthew the Manager at Poulton is very nice and helpful. However it's coming upto my 16 wk contract and NO sale evolved :-(. I have only given 2 stars purely because of the lack of feedback and communication from the office such as returning calls. Just one ...
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Comment on agent fees
Good fee deal. However irrelevant if the house isn't sold.
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Nov 15,2016
Nov 15,2016
5
people found
this helpful
this helpful
Well I had the misfortune of contacting FH regarding a property for sale in Broughton in June 2015, to be told it was already going through, then a month later back on the market, (this is hard to believe but this went on for over a ...
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Nov 17, 2016
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(1)
Dear Mr Birch,
Thanks for taking the time to leave feedback about our service. Customer service is very important to us and all feedback helps us to inform our future training and policy planning.
Myself and my team work hard to try to provide the very best customer service, even in difficult matters such as this, but as you have been left feeling dissatisfied I would greatly appreciate the opportunity to discuss this further with you.
Please feel free to call me on 01253 886000 and ...
Oct 03,2016
Oct 03,2016
4
people found
this helpful
this helpful
Wish I had read the reviews first. Communication virtually non existant. I thought a big north west specialist would have been more on the ball, sadly not. Going to move onto IMove , seems like they have 'sold boards all over the Fylde area. FH boasted ...
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Comment on agent fees
Fees were acceptable, as were the tie in dates.
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Nov 17, 2016
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(1)
Hi David, Thanks for getting in touch. Customer service is very important to us and as a result we take all feedback very seriously. I would very much like to investigate this matter further, however without your surname or a property address I am unable to do so. If you would like to discuss this matter further please contact my colleague Matthew Hankinson - Branch Manager on 01253 886000. We'd appreciate the opportunity to follow up on your concerns.
Kind regards,
Laura Gittins
Marketi ...
Jul 18,2013
Jul 18,2013
4
people found
this helpful
this helpful
I moved in at 15 of march. I had no light in bedroom, all furniture listed on agreement were faulty, washing machine didnt work, dishwasher didnt work and shower was broken. Also I had to clean everything on my own, cupboards inside was black, same goes ...
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What agent could do to change your mind?
They should start respecting people who gives them work and makes them money! highly disappointing!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thanks for taking the time to leave feedback about our service. Customer service is very important to us and all feedback helps us to inform our future training and policy planning.
Myself and my team work hard to try to provide the very best customer service, even in difficult matters such as this, but as you have been left feeling dissatisfied I would greatly appreciate the opportunity to discuss this further with you.
Please feel free to call me on 01253 886000 and I would be more than happy to review the action taken on this property.
Kind regards,
Matthew Hankinson
Branch Manager - Poulton-le-Fylde
Farrell Heyworth