65% sales valuation accuracy
100% sales fee satisfaction
Nov 11,2016
Nov 11,2016
9
people found
this helpful
this helpful
I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service:
1. She provided our house with an illegal contract that she demanded we electronically sign despite the incorrect names being next to the signature boxes. When I asked for a legal contract she (very unprofessionally) lost her temper with me and told me I was holding up the process. After giving in to her aggressive temperament and signing the contract she came back with her tail between her legs and asked us to sign another after realising that, actually, it was in fact illegal.
2. When it was coming to the end of my contract I gave 2 months notice that I would not be renewing (as per the tenancy agreement). When the contract had finished Portico debited another months rent from my account. They refused to reimburse me claiming they had the right to extend my contract as a new tenant to fill my room had not yet signed a new contract. After consulting with a solicitor I was informed this was completely illegal, however with Tembi's lack of response on the matter it ended up being quicker getting reimbursed by the next tenant.
With all due respect to Tembi Ryan, I have been informed by my solicitors that she does not have the depth of legal knowledge to be distributing information on this matter, and that her advise is not to be trusted.
3. Finally, my contract clearly specified that my deposit must be returned within 10 days after the contract ends. It is now 6 weeks later and Tembi Ryan for some reason still believes that my contract has not finished, despite the start and end dates clearly printed on the front.
I have been told by my solicitors that this is also illegal.
All in all, Portico are by far the worst example of customer service that I have ever come across. I am going to make sure as many people as possible are aware of the scam they are pulling.
1. She provided our house with an illegal contract that she demanded we electronically sign despite the incorrect names being next to the signature boxes. When I asked for a legal contract she (very unprofessionally) lost her temper with me and told me I was holding up the process. After giving in to her aggressive temperament and signing the contract she came back with her tail between her legs and asked us to sign another after realising that, actually, it was in fact illegal.
2. When it was coming to the end of my contract I gave 2 months notice that I would not be renewing (as per the tenancy agreement). When the contract had finished Portico debited another months rent from my account. They refused to reimburse me claiming they had the right to extend my contract as a new tenant to fill my room had not yet signed a new contract. After consulting with a solicitor I was informed this was completely illegal, however with Tembi's lack of response on the matter it ended up being quicker getting reimbursed by the next tenant.
With all due respect to Tembi Ryan, I have been informed by my solicitors that she does not have the depth of legal knowledge to be distributing information on this matter, and that her advise is not to be trusted.
3. Finally, my contract clearly specified that my deposit must be returned within 10 days after the contract ends. It is now 6 weeks later and Tembi Ryan for some reason still believes that my contract has not finished, despite the start and end dates clearly printed on the front.
I have been told by my solicitors that this is also illegal.
All in all, Portico are by far the worst example of customer service that I have ever come across. I am going to make sure as many people as possible are aware of the scam they are pulling.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Apr 2024
reviewed by 'Mario'
21st Aug 2023
reviewed by 'Maxim'
27th May 2020
reviewed by 'Helen'
17th Apr 2020
reviewed by 'CANAN'
Opening Hours
Address
Portico
178 King Street
Hammersmith,London
Greater London
W6 0RA
020 8563 0123
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 65% | 100% | £185,000 | £245,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 1 | 30 | 14 | 14 | 0 | 10 | 0 | 10 | 1 |
Areas covered
- W6
- W12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 01,2024
May 01,2024
0
people found
this helpful
this helpful
I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from the sale of the property to move-in, move-out, and deposit return, we encountered numerous issues that caused significant distress.
Our initial interactions were with letting ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2024
Apr 10,2024
0
people found
this helpful
this helpful
Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch tomorrow....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2023
Aug 21,2023
0
people found
this helpful
this helpful
Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has helped to coordinate the purchase of the property at Hartswood Rd among different parties involved. We are very happy with the outcome and can wholeheartedly ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15,2020
Nov 15,2020
2
people found
this helpful
this helpful
Portico (Hammersmith) are terrible to deal with. They caused us problems from start to finish during our time renting. Communication started off great but then as soon as we signed the tenancy contract, they became impossible to get hold of! Any high reviews from tenants ...
read full review
read full review
Was this helpful?
Yes
Yes
May 27,2020
May 27,2020
3
people found
this helpful
this helpful
A truly terrible experience from beginning to end. They did not adhere to our pre agreed terms. They did not clean the property for us, they argued that the previous tenants had told them they had cleaned it. However they charged the previous tenants for ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 17,2020
Apr 17,2020
3
people found
this helpful
this helpful
Please do avoid this letting agent!!Before I even rented a studio, my viewing was cancelled twice based on the fact they(Rupa Vara, Portico Hammersmith) did not have the keys and an explanation, could not reach the landlord, and the tenant did not know ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2019
Aug 31,2019
2
people found
this helpful
this helpful
This company illegally trespassed in our flat. I granted them permission to enter our flat in our absence for viewings as long as we were informed of all appointments before hand. They repeatedly violated this condition. After two written warnings we set up a motion ...
read full review
read full review
Was this helpful?
Yes
Yes
“Great customer service and communication from Spyridon during a tenancy renewal negotiation...... Very useful....”
Jun 19,2019
Jun 19,2019
1
people found
this helpful
this helpful
Spyridon handled some issues for me regarding my tenancy renewal. His advice, support and customer service was nothing short of excellent....
read full review
read full review
Comment on agent fees
I’d prefer no renewal fee at all but this was lower than some agencies charge
Was this helpful?
Yes
Yes
Nov 06,2018
Nov 06,2018
3
people found
this helpful
this helpful
We have just moved into our property 3 days ago and on the move in day noticed rats at the front door area, upon inspection we realized these rats were entering a room by the front door. On the day we viewed the property I assumed ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jul 19,2018
Jul 19,2018
8
people found
this helpful
this helpful
Having just finished 3 years of tenancy with Portico, we have experienced awful service particularly at the end.
There have been many issues throughout our 3 year tenancy however the most unacceptable has been the handling of the deposit. Upon check-out they presented a check out inventory ...
read full review
read full review
Comment on agent fees
Very expensive Feees
Was this helpful?
Yes
Yes
Mar 02,2018
Mar 02,2018
0
people found
this helpful
this helpful
Chris has been an excellent agent for us throughout the whole process. He has is friendly, knowledgeable and has always been able to quickly and efficiently answer any questions that we've had and queries that we've had....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 23,2018
Feb 23,2018
0
people found
this helpful
this helpful
Chris has been a fantastic agent for us from start to finish. There was rarely a time when he was not available to answer a query from us promptly and accurately. On this basis, we always felt very well looked after. Particuarly post offer, he ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 16,2018
Feb 16,2018
0
people found
this helpful
this helpful
Chris was very informative and helpful and kept us updated through the whole moving in process, which was as smooth as anything. If you are looking to move and use Portico and have Chris as your agent i can assure you that you have everything ...
read full review
read full review
Comment on agent fees
The agent fees are your average fees not to expensive
Was this helpful?
Yes
Yes
Feb 16,2018
Feb 16,2018
0
people found
this helpful
this helpful
Christopher has been extremely helpful throughout all of my dealings with Portico and helped me to find the perfect flat! Christopher is very friendly and has made the whole experience really easy from start to finish. He has answered any queries I have had quickly ...
read full review
read full review
Comment on agent fees
Reasonable.
Was this helpful?
Yes
Yes
Nov 09,2017
Nov 09,2017
2
people found
this helpful
this helpful
I'm trying to reach and get a response from Portico since September. Previously the communication has been good, but since September it's dead silence. I already sent 3 follow up emails and extended the list of recipients with no answer at all.
This is annoying....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 08,2017
Aug 08,2017
1
people found
this helpful
this helpful
Yet again, Ms Ryan has renegotiated the lease with my tenants in a most timely and expeditious fashion. She has made the entire process painless and a pleasure....
read full review
read full review
Comment on agent fees
High but worth it.
Was this helpful?
Yes
Yes
May 11,2017
May 11,2017
0
people found
this helpful
this helpful
I have been with portico for over 2 years and I have to say the estate agent who handled my rental was excellent and professional. With regards to the lettings management I have only good things to say. All slight problems with my flat were dealt ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 18,2017
Jan 18,2017
9
people found
this helpful
this helpful
We are renting flat through Portico which has a serious damp problem.There is mould on the walls and furnishing. After 3 months chasing for a resolution nothing has happened and the property manager refuses to return phone calls. We have put a fix in at ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Nov 11,2016
Nov 11,2016
9
people found
this helpful
this helpful
I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service:
1. She provided our house with an ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 08,2016
Oct 08,2016
0
people found
this helpful
this helpful
Great from start to finish- the only agent during our search who arrived on time to the viewing and really professional and helpful all the way until we moved in....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2016
Aug 24,2016
9
people found
this helpful
this helpful
I am a current tenant who is having a very difficult time with the property management, the service is below the zero, i never expected there are people who has no mercy, i emailed them on Saturday that i have no water on my bathroom ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04,2016
Aug 04,2016
0
people found
this helpful
this helpful
We have been very happy and satisfied with the services provided by the two members of staff, Kayleigh Bates and Melissa Hughes. We would not hesitate to recommend Spencers in the future, especially if all staff are to the standard of Kayleigh and Melissa.
Thank ...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Jul 22,2016
Jul 22,2016
0
people found
this helpful
this helpful
Tembi has been very efficient at sorting out my contract renewals. The information provided was clear and in good time so I could make a decision on what to do next without being rushed....
read full review
read full review
Comment on agent fees
I feel I get a fair service for the fees.
Was this helpful?
Yes
Yes
Jun 01,2016
Jun 01,2016
7
people found
this helpful
this helpful
Unfortunately I'm going to have to give only 1 star to this agency, as the promising beginning did not end up in a very warm welcome to my new home.
No professional cleaning had been done, the heating had been left on for days (no communication ...
read full review
read full review
Comment on agent fees
Too expensive for the service.
Was this helpful?
Yes
Yes
Nov 11,2015
Nov 11,2015
0
people found
this helpful
this helpful
Sam has been very helpful in assisting us to find a rental property in the last 2 weeks. He was a pleasure to work with, always very friendly, polite, and easily contactable. We are very happy....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2015
Aug 24,2015
0
people found
this helpful
this helpful
Very friendly, efficient and professional service. Iffy in particular went out of her way to assist with matters. Would happily recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 13,2015
Jan 13,2015
0
people found
this helpful
this helpful
We've been pleasantly surprised by the service from bushels in finding this property. For many years the dealings with estate agents has been a necessary evil in the rental market and ever increasing fees, a lack of honesty and total disinterest after they have your ...
read full review
read full review
Comment on agent fees
Sorry. I don't think I'll ever be satisfied with tenant fees for renting properties. There's zero value to the tenent. You're basically paying them on behalf of the landlord and I think they've largely been developed to maximise an agents revenue from a captive audience who don't have a choice. Much like the ludicrous fees charged to landlords when tenants extend their tenancy.
Was this helpful?
Yes
Yes
Oct 29,2014
Oct 29,2014
0
people found
this helpful
this helpful
I recently bought a flat from Bushells and have been extremely impressed by the Service provided.
My transaction in particular took a long time to process due to legal requirements, but Asha Lakhani from Bushells worked as a partner to solve all the obstacles that ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 07,2014
Sep 07,2014
0
people found
this helpful
this helpful
Tembi (Marla), handled my property renewal very professionally and quickly. She found a way to make it work easily for me, since I live out of the country. Her communications were prompt and I really felt I was being given a lot of support. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2014
Aug 29,2014
0
people found
this helpful
this helpful
Excellent service from Christian and the people in the office. Bushells provided amazing support to us and I will gladly worked with them again....
read full review
read full review
Was this helpful?
Yes
Yes
Harry
(8)
Spyridon-Nikolaos
(1)
Rupa
(0)
Mohamed
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:01 AM 30/10/2017 by allAgents
