Glasgow, G3
4/5, 24 reviews
75% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
91% lettings fee satisfaction
Northwood - Visit Our Website

“Took their "fully managed, platinum" service back in August 2010 and ......”

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Jul 11,2011
Minithumbdown
By: 'jasperthecat'
Jul 11,2011
9 people found
this helpful
Took their "fully managed, platinum" service back in August 2010 and my current agreement with Northwood is coming to renew. Given this, I said that I would like to explore possiblities for increasing my monthly rental return e.g. by moving off of platninum to say silver service) but Northwoood refused to budge on any change in rental agreement until the current sitting tenant had left. They claimed they could not change from the current contract whilst the tenant was still sitting.

Not very good business model as I have now instructed Northood to return the property to me so I can market with aonther agency. If they'd had some flexibility they could have still made some money and both Northwood and myself would have had a result.

In addition to this, they are now claiming that there is a clause in the tenancy agreement which disallows marketting of the property whilst there is a sitting tenant.

So now I have to wait until tenant leaves until viewings can be arranged and I can rent my flat once more.

Be very wary that you don't fall into the same trap - a nasty little muzzle that Northwood try and impose on you, presumably to make it very unattrative/hard for you to jump ship to another agency.

Arrogant, unhelpful, almost smug responses when I queried the staff and explained my intentions - almost if they'd had this conversation with many a person before and known the outcome...

AVOID LIKE THE PLAGUE
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Latest Reviews

View all Reviews 24
20th Dec 2023
reviewed by 'Ns'
“I have had quite negative experiences with letting agents in the past however would recommend Northwood wholeheartedly, specifically the Glasgow ......”
8th Aug 2023
reviewed by 'Andrew'
“Initially with Rosalind and then with Aimee, the team at Northwood Ltd have always been considerate to the needs of ......”
28th Oct 2022
reviewed by 'Helen'
“I had a really positive experience been a tenant for over a year with Northwood agency!! As an European student ......”
18th Oct 2022
reviewed by 'Ali'
“They are scammers, racists, and bullies. Stay away from them. They will sell/rent house to someone else if they ......”
22nd Sep 2022
reviewed by 'Shaz'
“Northwood have always provided a superb service.They take care of everything efficiently which gives us peace of mind. As ......”
16th Sep 2022
reviewed by 'Ozgur Kurt'
“Letting agent was attentive and responsive, and financial and contractual transactions were done smoothly.Maintenance issues were looked into in ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Northwood
Unit 4 Skypark 545 Finnieston Street
Glasgow
City of Glasgow
G3 8JU
0141 423 4433

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £65,550 £65,550
Lettings 100% 91% £350 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 7 5 7 0 0 0 0 0
Areas covered
  • Glasgow
  • Renfrewshire
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Aberdeen, AB25
Ashford, TN23
Banbury, OX16
Barnstaple, EX31
Basildon, SS14
Basingstoke, RG21
Bedford, MK43
Beverley & Hull, HU1

“Amazing service...”

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Dec 20,2023
Minithumbup
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Aimee
By: 'Ns'
Dec 20,2023
0 people found
this helpful
I have had quite negative experiences with letting agents in the past however would recommend Northwood wholeheartedly, specifically the Glasgow team. Staff are professional and very helpful and good at keeping you in the loop/ addressing things in a timely manner. Never had an issue ...
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By: Aimee Harle
Dec 20, 2023
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Natalie, Many thanks for your feedback, its greatly appreciated. We are pleased to hear your tenancy with us was pleasant and we wish you all the best for the future in your new home. Kind regards, Aimee @ Northwood Glasgow ...

“Property Renting End Review...”

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Aug 08,2023
Minithumbup
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Aimee
By: 'Andrew'
Aug 08,2023
1 people found
this helpful
Initially with Rosalind and then with Aimee, the team at Northwood Ltd have always been considerate to the needs of the tennants and proactive in trying to resolve any issues that may have arisen during the period of renting of the property. Thank you for ...
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“I had a really positive experience been a ten......”

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Oct 28,2022
Minithumbup
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Aimee
By: 'Helen'
Oct 28,2022
0 people found
this helpful
I had a really positive experience been a tenant for over a year with Northwood agency!! As an European student I thought it will be difficult to rent a flat, if you are not a UK citizen, but the people from Northwood agency made everything ...
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“They are scammers, racists, and bullies....”

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Oct 18,2022
Minithumbdown
By: 'Ali'
Oct 18,2022
0 people found
this helpful
They are scammers, racists, and bullies. Stay away from them. They will sell/rent house to someone else if they receive a £50 higher offer irrespective of your application time and the waiting queue. They will bully you and misbehave when you ask them that why ...
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“Northwood have always provided a superb servi......”

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Sep 22,2022
Minithumbup
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Aimee
By: 'Shaz'
Sep 22,2022
0 people found
this helpful
Northwood have always provided a superb service. They take care of everything efficiently which gives us peace of mind. As an overseas client that's very reassuring....
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“Letting agent was attentive and responsive, a......”

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Sep 16,2022
Minithumbup
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Aimee
By: 'Ozgur Kurt'
Sep 16,2022
0 people found
this helpful
Letting agent was attentive and responsive, and financial and contractual transactions were done smoothly. Maintenance issues were looked into in a timely manner....
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“Great agency...”

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Jul 20,2021
Minithumbup
By: 'Nikos'
Jul 20,2021
0 people found
this helpful
We've been with Northwood for 2,5 years as private tenants and the experience couldn't be better. Very easy to reach when we had any issues, very helpful both during the tenancy and after it ended, they made the whole process stress free for us. Many thanks ...
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“Fantastic for lettings and property sales...”

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Aug 06,2019
Minithumbup
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By: 'Paul'
Aug 06,2019
0 people found
this helpful
Northwood were my letting agent for over 5 years, before handling the sale of my flat. Service was professional at all times. Communications for Lettings and property sales also first class, finding a buyer for my property very quickly, and managing the entire process throughout (including ...
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“Great service...”

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Apr 09,2018
Minithumbup
By: 'Peter'
Apr 09,2018
0 people found
this helpful
We are indebted to all the staff at Northwood Glasgow who did their utmost, at all times, to manage the letting and sale of our flat; including help with some protracted issues prior to sale. The team were always professional, friendly and honest and we ...
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Comment on agent fees
Very fair
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“I rented property from northwood for 7 years I still keep ......”

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Apr 20,2017
Minithumbup
By: 'Jacqueline'
Apr 20,2017
0 people found
this helpful
I rented property from northwood for 7 years I still keep in touch with them they are the best ever letting agents was so sorry to leave them all the agents are lovely and very friendly it was a pleasure renting from them and that's how ...
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Comment on agent fees
Good
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“I asked Keith Robin at Northwood to sell my property ......”

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Apr 29,2016
Minithumbup
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By: 'Jonathan'
Apr 29,2016
0 people found
this helpful
I asked Keith Robin at Northwood to sell my property for me as he had it for a number of years on the guaranteed rent scheme. Within a few days of it being marketed I had a number of offers, one of which I accepted. ...
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Comment on agent fees
good
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“Very professional team at Northwood, I have been renting out ......”

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Sep 11,2015
Minithumbup
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By: 'Fiona'
Sep 11,2015
1 people found
this helpful
Very professional team at Northwood, I have been renting out my property for 6 years and they all are very helpful and friendly. When repairs are required to my property they deal with it all for me and there tradesmen are excellent, very good value for ...
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Comment on agent fees
Very reasonable for the excellent service they provide.
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By: Keith
Sep 21, 2015
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Many thanks for your kind words and it was a pleasure managing your property and look forward to being of service to you in the future. ...

“Great service over 5 years. Extremely helpful staff and friendly atmosphere. ......”

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Sep 10,2015
Minithumbup
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By: 'Alan'
Sep 10,2015
1 people found
this helpful
Great service over 5 years. Extremely helpful staff and friendly atmosphere. Hand over at the end of the tenancy was exceptionally easy....
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By: keith
Sep 10, 2015
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Thanks for the kind words Alan, very much appreciated. ...

“As a landlord I have used the services of Northwood ......”

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Aug 31,2015
Minithumbup
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By: 'Chris'
Aug 31,2015
0 people found
this helpful
As a landlord I have used the services of Northwood from July 2006 - July 2015. They have been utterly professional in all my dealings with them and their personal service was second to none. No problem was too big for them to solve. I would recommend ...
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Comment on agent fees
Fees reflected the service I got, very fair.
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By: Keith Robin
Sep 21, 2015
View all comments (1)
Sincere thanks for your kind words and it has been an absolute pleasure managing your property for nine years and ultimately in the sale of your property. ...

“Very UNPROFESSIONAL agency Tenant with them for over 7 years now ......”

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Apr 30,2014
Minithumbdown
By: 'Manamo19'
Apr 30,2014
5 people found
this helpful
Very UNPROFESSIONAL agency Tenant with them for over 7 years now within same property and an excellent tenant even though carpets and painting have never been done (i was told by agency its every 5 years that carpets get changed and whole property painted) In less than ...
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What agent could do to change your mind?
> Be more professional >Answer my queries ASAP >Fix all the problems in the property and get carpets and painting done that is meant to get changed and painted every five years >Give a monthly statement or bill for outstanding amount per month that housing benefit didn't pay or shortfall
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“I rented from this company when l was between houses ......”

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Feb 16,2013
Minithumbdown
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By: 'MARGARET'
Feb 16,2013
13 people found
this helpful
I rented from this company when l was between houses for a short time the flat l rented was in need of redecoration, marks on walls & carpets etc. but was only for a short time and near my childrens school I went ahead , l did ...
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What agent could do to change your mind?
LISTENED TO MY VALID COMPLAINTS LET ME SEE MARK THEY WERE CHARGING ME FOR
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“Reported damp and growth of fungus. They did nothing apart ......”

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Apr 25,2012
Minithumbdown
By: 'Tatmankuk'
Apr 25,2012
3 people found
this helpful
Reported damp and growth of fungus. They did nothing apart from sending a 'letter' to the occupier above the flat we stayed at. Reported other problems relating to gas cooker and ventilation during winter. Nothing done. All they keep asking is a £25 contract renewal fee. ...
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“Took their "fully managed, platinum" service back in August 2010 and ......”

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Jul 11,2011
Minithumbdown
By: 'jasperthecat'
Jul 11,2011
9 people found
this helpful
Took their "fully managed, platinum" service back in August 2010 and my current agreement with Northwood is coming to renew. Given this, I said that I would like to explore possiblities for increasing my monthly rental return e.g. by moving off of platninum to say ...
read full review
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“Rude. Take ages to send incompetent tradesmen round to bodge ......”

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Aug 04,2010
Minithumbdown
By: 'Unhappy'
Aug 04,2010
8 people found
this helpful
Rude. Take ages to send incompetent tradesmen round to bodge maintenance jobs. Avoid avoid avoid....
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“Sold our property through Northwood - a quick & efficient process, ......”

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May 09,2017
Minithumbup
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By: 'Jonathan'
May 09,2017
0 people found
this helpful
Sold our property through Northwood - a quick & efficient process, dealt with in a professional manner. We would recommend to others. We were well informed about the process at the start (although once we'd agreed to proceed there was a minor lull in communication when ...
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By: Keith Robin
May 09, 2017
View all comments (1)
Many thanks for your kind words and it was indeed a pleasure to handle the sale of your property and wish you well for the future! ...

“I can't recommend Northwood highly enough, I have used them ......”

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Nov 27,2017
Minithumbup
By: 'Clare'
Nov 27,2017
0 people found
this helpful
I can't recommend Northwood highly enough, I have used them for the past 7 yrs to let my property, I live in Australia so it's not easy to manage from there, however the team at Northwood have been fantastic, Isabelle, Patricia, Pamela , Thomas and all the ...
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Comment on agent fees
Very good especially given the service and attention provided
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“Great service!...”

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Apr 29,2019
Minithumbup
By: 'Deborah'
Apr 29,2019
0 people found
this helpful
I rented my property out with Northwood for over 2 years and the service was great. The team were always at the end of the phone or email and I felt I had open communication channels directly to them which was important. As a first time ...
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Comment on agent fees
The fees were resasonable and as I was selling with Northwood my flat could be advertised while still renting it out.
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“I used Northwood as my letting agent for 2 years and ......”

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Aug 11,2015
Minithumbup
By: 'Allison'
Aug 11,2015
2 people found
this helpful
I used Northwood as my letting agent for 2 years and found them to be highly efficient. All communication was friendly and even had a personal touch, whether in person, over the phone or by email. The level of service I received was very high and ...
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By: Isabelle
Aug 19, 2015
View all comments (1)
Many thanks for your kind words Allison, it was a pleasure dealing with you and look forward to being of assistance in the future. ...

“Absolutely delighted with the service from beginning to end. Northwood ......”

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Aug 02,2016
Minithumbup
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By: 'Laura'
Aug 02,2016
0 people found
this helpful
Absolutely delighted with the service from beginning to end. Northwood were my letting agents for many years prior to my decision to sell my buy to let and having delivered such excellent service throughout that time I couldn't see any reason to use anybody else ...
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Comment on agent fees
Very reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints should be made initially in writing to the branch owner Keith Robin. In the unlikely event that your complaint is not resolved Satisfactorily a complaint can be made to the Franchise Office.
Last updated at 2:24 PM 23/03/2018 by Eddie Cormack Eddie Cormack

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