Fulwood, Preston, PR2
1.6/5, 12 reviews
17% recommended
0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
40% lettings fee satisfaction

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“I have never encountered service as relaxed as that offered ......”

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Nov 09,2016
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By: 'Ben'
Nov 09,2016
4 people found
this helpful
I have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I paid an £150 fee for a reference check on the 15th August, and only now just signed a tenancy agreement to begin the 9th November (nearly 3 months). It took 2 weeks for FH to even send me the application form. Over the course of the tenancy application I had to call them on average 2-3 times a week for updates. They were very polite on the phone (would love to share a pint with Stuart), but they lack any sense of urgency and rarely call back on request (perhaps a fifth of my calls were returned). Please note that their agency fee is non-refundable.
Comment on agent fees
£150 for a near 3 month turnaround on an application seems ridiculous.
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By: Laura Gittins - Marketing Manager
Nov 09, 2016
Dear Mr Merivale,

Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy.

All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control.

Communication with our clients is very important to us. Our lettings team are constantly working hard behind the scenes to ensure all matters are dealt with as quickly as possible and are in contact with clients as and when they have information to share.

Our lettings team at Preston would be more than happy to discuss your concerns further. Please feel free to contact them on 01772 888012.

Kind regards,

Laura@FarrellHeyworth

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Latest Reviews

View all Reviews 12
17th Feb 2024
reviewed by 'Emily'
“Disgusting is the only word to describe this letting agency. After renting a property from them for 10 years and keeping ......”
20th Sep 2022
reviewed by 'Mike Mike'
“Shocking company, avoid renting with them if possible, do not care about there tenants, take days to reply and whenever ......”
5th Aug 2022
reviewed by 'Michael'
“Very unprofessional. The company has a viewing policy that you need to prove your mortgage in principle and fund proof ......”
6th Dec 2021
reviewed by 'John'
“I approached them a few times via email to see properties. They didn't have the courtesy to even reply. When ......”
15th Jul 2021
reviewed by 'Christine'
“I have exchanged many email with Carol Dennison and she has always responded quickly and given really good advice, it's ......”
3rd Mar 2021
reviewed by 'Idunn'
“Terrible, would not provide any details of when we could move in. On the Monday they said we could move ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: 09:00 - 05:30
Address

Farrell Heyworth
309 Garstang Road
Fulwood,Preston
Lancashire
PR2 4XJ
01772 787666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 100% £156,000 £1,000,000
Lettings 100% 40% £620 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 5 1 0 0 2 0 3
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Disgusting is the only word to describe this letting agency. ......”

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Feb 17,2024
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By: 'Emily'
Feb 17,2024
1 people found
this helpful
Disgusting is the only word to describe this letting agency. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The ...
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“Shocking company, avoid renting with them if ......”

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Sep 20,2022
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By: 'Mike Mike'
Sep 20,2022
1 people found
this helpful
Shocking company, avoid renting with them if possible, do not care about there tenants, take days to reply and whenever you ring up it’s always ‘we’ll call you back’ you will never be called back untill you chase it up again. Very difficult ...
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“Very unprofessional...”

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Aug 05,2022
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By: 'Michael'
Aug 05,2022
1 people found
this helpful
Very unprofessional. The company has a viewing policy that you need to prove your mortgage in principle and fund proof in order to arrange a viewing. After I got everything sorted and sent, they told me that the property was already gone when I first ...
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By: Claire
Aug 10, 2022
View all comments (1)
They are useless!! They couldn’t sell our lovely 3 bedroom properly in a popular area of Preston a few months ago despite us selling it under market valuation for a quick sale as we had already found a property to buy - and in the current property market!! We eventually got a seller after 5 months (!) on the market but they pulled out after 3 months due to the lack of contact from FH making them feel anxious that nothing was happening. Terrible TERRIBLE customer service, absolutely no contact ...

“Turning purchasers away...”

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Dec 06,2021
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By: 'John'
Dec 06,2021
0 people found
this helpful
I approached them a few times via email to see properties. They didn't have the courtesy to even reply. When they did reply they weren't even prepared to arrange a viewing unless I could prove I was in a "proceedable" position. So they are turning ...
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“I have exchanged many email with Carol Dennis......”

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Jul 15,2021
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Carol
By: 'Christine'
Jul 15,2021
0 people found
this helpful
I have exchanged many email with Carol Dennison and she has always responded quickly and given really good advice, it's been a pleasure to deal with such a nice lady...
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“Terrible, would not provide any details of wh......”

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Mar 03,2021
Minithumbdown
By: 'Idunn'
Mar 03,2021
1 people found
this helpful
Terrible, would not provide any details of when we could move in. On the Monday they said we could move in this week. On Wednesday at 1700 they rang us to say the move in date has been pushed back by over 2 weeks....
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“Missed property valuation...”

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Apr 01,2019
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Richard
By: 'Stewart'
Apr 01,2019
5 people found
this helpful
Had a valuation appointment scheduled in. Surveyor called to say he would be late. In the end, he never came with no explanation as to why. Tried to ring him, he just ignored calls. Rung to the office, was told they would look into it ...
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“I found the staff extremely pushy and unhelpful. Also felt ......”

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Jan 12,2017
Minithumbdown
By: 'Danielle'
Jan 12,2017
4 people found
this helpful
I found the staff extremely pushy and unhelpful. Also felt that with being a young first time buyer we wasn't taken seriously. Nearly four weeks later, the for sale sign is sat on our drive after emailing and phoning the branch. Wouldn't be recommending to ...
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By: Simon Long
Jan 13, 2017
View all comments (1)
Dear Danielle, We're sorry to hear you were dissatisfied with some aspects of our service. We have now investigated the matter further and feel that we have acted in a professional and timely manner on our clients behalf during your purchase of their property. The vendors of this property were subsequently purchasing a new build property, this meant that we were instructed to complete any purchase of the property within a 6 week timescale which was communicated to you when your offer on ...

“I have never encountered service as relaxed as that offered ......”

Share on :
Nov 09,2016
Minithumbdown
By: 'Ben'
Nov 09,2016
4 people found
this helpful
I have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may ...
read full review
Comment on agent fees
£150 for a near 3 month turnaround on an application seems ridiculous.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Laura Gittins - Marketing Manager
Nov 09, 2016
View all comments (1)
Dear Mr Merivale, Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy. All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control. Communication with our clients is very important to us. Our lettings team are constan ...

“Farrell Heyworth is probably not the most reliable agent.1) When ......”

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Sep 12,2016
Minithumbdown
By: 'IPSB'
Sep 12,2016
4 people found
this helpful
Farrell Heyworth is probably not the most reliable agent. 1) When I went to view the property, I told the agent about certain factors which might affect my application. He/she got back to me saying that it would not be a problem, and for me ...
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Comment on agent fees
Unable to comment
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“Worst estate agents ever. Very slow and not self efficient. ......”

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Sep 02,2016
Minithumbdown
By: 'Alanbing'
Sep 02,2016
5 people found
this helpful
Worst estate agents ever. Very slow and not self efficient. Felt like they don't even care. Was purchasing a home through them and they don't even care if your situation or even try and help. All talk but no action. I literally had to call ...
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Feature review Comments (1) Report abuse Print review
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By: Simon Long - Fulwood Branch Manager
Sep 02, 2016
View all comments (1)
Following your review we have investigated this matter further. We have been unable to find a property which matches the particulars of the sale price and postcode which you refer to in your review. We always seek to provide both sellers and buyers with the very highest standards of customer service and, as such, are very concerned about the comments left in your review. We would be grateful if you could get in touch with either myself or one of my colleagues in branch on 01772 787666 and hopef ...

“I bought and sold using Farrell Heyworth. Amanda pulled out ......”

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Apr 22,2010
Minithumbup
By: 'Steve'
Apr 22,2010
0 people found
this helpful
I bought and sold using Farrell Heyworth. Amanda pulled out all the stops (above and beyond the call of duty) to make sure the whole process was as stress-free as possible and got things moving. Cheers!!!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Farrell Heyworth, Preston PR2 4XJ



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