100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
77% lettings fee satisfaction
Nov 09,2016
Nov 09,2016
3
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Hi
I am here to give my honest review about this agent here. I have ended my tenancy agreement end of August 2016. And the staff that have been helpful to me since the first day did mention to me that it will take up to three weeks for the return of my one month deposit to be deposited back into my account. I keep on waiting from the third week onwards and the reason they gave was they are chasing the cleaner because they have not gotten the invoice yet. I mean it took them so long to chase?? Then she said to me it will take 6 weeks in which I said yes if I were to count its already 6 weeks when I emailed her to remind her to ‘chase the cleaner' again. Then on 14 October 2016 (that's past 6 weeks), she emailed saying that the return have been processed into my international account. So yes I am relieved. For the moment I thought everything is settled. But no it doesn't stop there. The money haven't reached my account until I called on 28 October 2016 (two weeks later). I did in between emailed her asking what is the status but she kept on saying that its already processed when its not! And they don't even bother to tell me until on 28 october I personally called in because im getting sick and tired of chasing and being stressful over this matter (bear in mind its 800 pound not 8 pound), So a guy explained to me that they cannot proceed with international payment and he had to go to the branch itself to make payment which he also said that he will be doing it on 31 October or 1 November. So im grateful for the explanation (still I don't bother to be mad) but who doesn't when all they gave are just one excuse after another. One week had passed and my emails are not being answered, Im left with string unattached as to what happen with my cheque that he personally want to go down to the branch to make payment. I was a student for one year in the UK and to tell you honestly, we can do international payment via online and the next party will receive it the next day if transactions were made before 1500 hrs. If not, it will go through the next two working days. As for them it took them god knows how many months to do so! That's what pissed me off. That what sets me at saying are they playing me around and avoiding my emails and stuffs. It just horrific. And the friendliest person I know there suddenly turn sour but I am asking for my rights, my money, its worth so much its not like its 8 pound. The fact that I didn't complain so much about it being cut without my approval and the fact that I never delay any payment ever since I rent from them, the least they could do is serve me better by giving back the deposit in a timely manner. That's all I asked for nothing much, I am not being angry but who wouldn't if you are waiting for months and been given so many excuses. I hope they are not treating other people who finish their tenancy like me. But lastly, on 8 November I started to become restless because my emails were not being replied after I told the lady to just please pay to my UK account, and that also takes days for her to reply and for two days I don't receive any update until I email to the company itself instead of the lady, then Mandip reply by saying they just transfer. Dear lord, they are the most ridiculous company ever. I WOULD NEVER RECOMMEND THEM TO ANYONE! I take back all my stars I put recently last year when I did the review here on 26 October 2015. If there were no stars option available, I would have given them none!
I am here to give my honest review about this agent here. I have ended my tenancy agreement end of August 2016. And the staff that have been helpful to me since the first day did mention to me that it will take up to three weeks for the return of my one month deposit to be deposited back into my account. I keep on waiting from the third week onwards and the reason they gave was they are chasing the cleaner because they have not gotten the invoice yet. I mean it took them so long to chase?? Then she said to me it will take 6 weeks in which I said yes if I were to count its already 6 weeks when I emailed her to remind her to ‘chase the cleaner' again. Then on 14 October 2016 (that's past 6 weeks), she emailed saying that the return have been processed into my international account. So yes I am relieved. For the moment I thought everything is settled. But no it doesn't stop there. The money haven't reached my account until I called on 28 October 2016 (two weeks later). I did in between emailed her asking what is the status but she kept on saying that its already processed when its not! And they don't even bother to tell me until on 28 october I personally called in because im getting sick and tired of chasing and being stressful over this matter (bear in mind its 800 pound not 8 pound), So a guy explained to me that they cannot proceed with international payment and he had to go to the branch itself to make payment which he also said that he will be doing it on 31 October or 1 November. So im grateful for the explanation (still I don't bother to be mad) but who doesn't when all they gave are just one excuse after another. One week had passed and my emails are not being answered, Im left with string unattached as to what happen with my cheque that he personally want to go down to the branch to make payment. I was a student for one year in the UK and to tell you honestly, we can do international payment via online and the next party will receive it the next day if transactions were made before 1500 hrs. If not, it will go through the next two working days. As for them it took them god knows how many months to do so! That's what pissed me off. That what sets me at saying are they playing me around and avoiding my emails and stuffs. It just horrific. And the friendliest person I know there suddenly turn sour but I am asking for my rights, my money, its worth so much its not like its 8 pound. The fact that I didn't complain so much about it being cut without my approval and the fact that I never delay any payment ever since I rent from them, the least they could do is serve me better by giving back the deposit in a timely manner. That's all I asked for nothing much, I am not being angry but who wouldn't if you are waiting for months and been given so many excuses. I hope they are not treating other people who finish their tenancy like me. But lastly, on 8 November I started to become restless because my emails were not being replied after I told the lady to just please pay to my UK account, and that also takes days for her to reply and for two days I don't receive any update until I email to the company itself instead of the lady, then Mandip reply by saying they just transfer. Dear lord, they are the most ridiculous company ever. I WOULD NEVER RECOMMEND THEM TO ANYONE! I take back all my stars I put recently last year when I did the review here on 26 October 2015. If there were no stars option available, I would have given them none!
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Dec 10, 2016
Unfortunately from this review it seems it is our fault when tenants give us the wrong account details.
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Latest Reviews
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Opening Hours
Address
Diamond Properties
116 Brudenell Road, Hyde Park
Headingley,Leeds
West Yorkshire
LS6 1LS
01132783333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £132,000 | £250,000 |
| Lettings | 100% | 77% | £325 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 2 | 11 | 5 | 5 | 0 | 6 | 0 | 5 | 1 |
Areas covered
- LS6
- LS11
- LS4
- LS12
- LS5
- LS13
- LS2
- LS7
- LS8
- LS9
- LS10
- LS1
- LS3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
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Aug 09,2024
Aug 09,2024
0
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DO NOT TRUST. I've lived at a property from diamond lettings for 2-3 years now and this entire time it has been absolutely awful. The director Nicki is a low class rude, horrible woman. I've tried so many times to speak to them at a ...
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Jul 05,2023
Jul 05,2023
0
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Diamond property act as a property manager for our lettings. They provide excellent communication, knowledgeable staff and efficiency at their roles.
Diamond provide a critical service which benefits both landlords and tenants. they are and will be our go to for property related concerns and ...
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May 19,2021
May 19,2021
0
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Excellent customer service, helpful with all consumer needs, fast responses highly recommend!! Friendly staff (named Paris) Processes all completed very quickly and thoroughly....
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May 04,2020
May 04,2020
0
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This complacent agency treats its tenants very poorly. It lets them suffer the consequences of their inaction such as rats, broken appliances and damp caused by broken drainpipes. I have personal experience of these, but also in my friend's case they did not bother to ...
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Jan 29,2020
Jan 29,2020
0
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Amazing from start to finish! Khia was so professional and accommodating to all our needs and now manages our portfolio of properties that are managed by them...
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Oct 25,2019
Oct 25,2019
0
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Diamond Properties were very efficient and helpful in supporting my sister through uni with their housing. They were excellent in supporting their tenants in Leeds - would always recommend....
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Oct 22,2019
Oct 22,2019
0
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Best student lets in Leeds, really helpful and friendly staff. No problems with moving in and really quick email responses and repairs....
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Sep 04,2019
Sep 04,2019
1
people found
this helpful
this helpful
Staff were incompetent and unprofessional. Would constantly make mistakes and then would take weeks to get it resolved. Once they did a surprise inspection of our house without informing us and when one of us was unexpectantly in the house they lied about what they ...
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Jan 27,2019
Jan 27,2019
0
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Diamond properties help my daughter find the perfect house in headingley within her budget and in the correct area for university I could not recommend diamond properties enough friendly staff and nothing was too much hassle for them made my life very easy knowing they ...
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Dec 15,2016
Dec 15,2016
0
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As a first time buyer all I can say is the staff at diamond properties have made my whole experience amazing the staff where so helpful step by step I would highly recommend them.
Thank you so much crystal, Ryan and mandip for every thing....
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Comment on agent fees
Excellent
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Nov 09,2016
Nov 09,2016
3
people found
this helpful
this helpful
Hi
I am here to give my honest review about this agent here. I have ended my tenancy agreement end of August 2016. And the staff that have been helpful to me since the first day did mention to me that it will take up to ...
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Dec 10, 2016
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Unfortunately from this review it seems it is our fault when tenants give us the wrong account details. ...
Oct 24,2016
Oct 24,2016
2
people found
this helpful
this helpful
People avoid this place. They are nothing but fraudsters. Avoid the peOple here are rude, have no manners and will use details that don't belong to them and put bills and things in ur name. Avoid rip off company....
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Comment on agent fees
Disgusting company avoid
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Dec 10, 2016
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An individual who insisted on ringing the office been very threatening and abusive to the staff even though she had never been a tenant of ours ...
Mar 15,2016
Mar 15,2016
1
people found
this helpful
this helpful
I would like to thank the very professional staff at diamond especially Stephanie and cristal who have helped me with my properties and deal with tenants. I would recommend using Diamond properties ANYTIME...
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Comment on agent fees
Good
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Nov 19,2015
Nov 19,2015
1
people found
this helpful
this helpful
Anytime we've ever had an issue with the house, and we've rung up to let them know we've always had someone come round the same day! Everyone that works there is really friendly and always try to get any problems sorted....
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Oct 21,2015
Oct 21,2015
0
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Absolutely the friendliest people and staff and they made me feel so welcome here in the UK since i am an international student. And they help in everything. Theyre absolutely friendly!!...
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Oct 13,2015
Oct 13,2015
2
people found
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this helpful
Every time we call up Diamond Properties they make sure that whatever issue we have is looked at right away. The staff are always courteous and they never keep you waiting....
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Oct 12,2015
Oct 12,2015
0
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As a landlord I am extremely happy with the service and professionalism that I have received from Diamond Properties. They very quickly found tenants for my property. I would highly recommend them as "the place to go to" in Hyde Park for any other landlords ...
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Oct 03,2015
Oct 03,2015
0
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Hi I am very pleased with the service I have received since joining you as a new landlord....
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Oct 03,2015
Oct 03,2015
0
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Had a pretty urgent issue with central heating system failure in house with a young family, 2 infants.
Asked this office if they could help out in this and they did.... very quickly.
The engineer from Diamond Properties turned up on site the next day and ...
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May 21,2015
May 21,2015
3
people found
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this helpful
I have a property for rent with Diamond, each time i go in to speaks with Mandip they tell me he is not there. I can see his car outside the service is not good, they are never willing to talk to me about my ...
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May 22, 2015
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Mr Singh please can you clarify which property you have for rent with us as we do not have a Mr Singh registered as a landlord. ...
Dec 10,2014
Dec 10,2014
0
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I have been using Diamond Properties to let for the past five years, most recently to rent out an apartment for me in Clarence dock. They let the apartment first viewing, they achieved a good rental figure and using the fully managed service It's been ...
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Dec 10,2014
Dec 10,2014
0
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We have used Diamond Properties to sell several of our properties in recent years, they provide a hands on service and have achieved excellent sale results. We will be using Diamond properties for sales and lettings for the foreseeable future and would recommend them to ...
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Dec 05,2014
Dec 05,2014
0
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Friendly service and good communication, aided the purchase without pressuring for action. Helped as a communicator between the two solicitors....
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Dec 05,2014
Dec 05,2014
0
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Purchased two properties for which they now manage the lettings. In the process of buying the third one! Have been very helpful and trustworthy....
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Dec 05,2014
Dec 05,2014
1
people found
this helpful
this helpful
Fantastic energetic sales agent. Sold my property within
4 weeks and actually achieved 2% over the asking price.
Would use them again and would recommend them to anyone
looking to sell their property...
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Comment on agent fees
More than happy with Diamonds fee, They practically paid themselves as they Achieved a higher sales value than advertised!
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Nov 22,2014
Nov 22,2014
3
people found
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this helpful
I let my property through Diamond for some time. At first everyone was very helpful and and I had no problems. It was only some time into the tenancy that issues began to arise. The feedback I had from tenants was that they were constantly ...
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Nov 14,2014
Nov 14,2014
0
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Diamond properties have been extremely helpful with regards to sorting out the problems we had in our flat. Everyone who works there are very friendly, making our role as tenants much easier. There are still a few remaining issues that need to be attended to, ...
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Aug 06,2014
Aug 06,2014
0
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Extremely friendly and helpful while taking us to various properties with good advise and thoughts on the houses. Efficient at the handling of the contract even though new to the company. Quick to respond to emails and questions regarding the property....
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Comment on agent fees
The agent was able to get an extremely good price for the property, although the cost of the administrative fee was a little high at ‚£100 per person.
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Jul 01,2014
Jul 01,2014
0
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Diamond Properties were able to find and let my property within a short period of time reducing my void loss.
Great service from all the staff....
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Jun 06,2014
Jun 06,2014
0
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We had a quite a protracted buying experience with Mandip and Amil at Diamond Properties which they handled at all times patiently and professionally. They are friendly, easy to deal with and flexible. The final outcome was, I believe, perfectly satisfactory to both parties. As ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:30 AM 13/12/2016 by Crystal Metcalfe
