Coventry, CV1
2/5, 21 reviews
24% recommended
100% lettings valuation accuracy
50% lettings fee satisfaction

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“This estate agents is terrible. I have never been made ......”

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Nov 07,2016
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By: 'NatCoventry23'
Nov 07,2016
0 people found
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This estate agents is terrible. I have never been made to feel more uncomfortable when walking into a shop in my life. I wanted to talk to someone about renting a place in Coventry, hence walking into a place which advertises rented properties. There was around 6 staff just chatting away then when I walked in they all just stared at me looking gone out and confused and more annoyed that I had interrupted the conversation than willing to help. I have no idea why I wasn't eagerly approached as there were no other customers in the shop at the time, instead I was made to feel incredibly awkward and put on the spot when asking to talk to someone about renting a property. I felt like a burden being there, luckily there was one girl who seemed slightly more professional than the rest who eventually offered to help. She was helpful but I still felt like the whole conversation was very rushed. Obviously I didn't end up renting through Bairstow Eves and I genuinely am not one to complain but I have just seen a friends Facebook status about Bairstow Eves in Coventry saying exactly this and telling people not to go there. Having had the exact same experience I felt the need to speak up on this one, more basic training is needed for all these staff, on how to be polite, friendly and making customers feel welcome.
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Latest Reviews

View all Reviews 21
16th Jan 2024
reviewed by 'Ramona and Trevor'
“This was a very emotional sale due to a family loss. Ramona was absolutely brilliant and understood all my needs ......”
6th May 2021
reviewed by 'Ellie'
“Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit ......”
8th Apr 2021
reviewed by 'Sarah'
“As a tenant I would like to recommend Rosie for her friendly professional approach. She always tries to help as ......”
20th Feb 2021
reviewed by 'Martin'
“All round a very professional sales team I dealt with Trevor Gannon who seemed to head up the team he ......”
7th Jan 2021
reviewed by 'Jo'
“Would not recommend. Absolutely terrible service. Very arrogant. Worst buying experience ever. Promises made and never kept. If I was ......”
26th Jul 2020
reviewed by 'Shoaib'
“Shocking service!They do not accept AIP from any bank!They say I need to provide an AIP which has ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Bairstow Eves
153-157 New Union Street
Coventry
West Midlands
CV1 2PL
024 7696 3012

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 50% £525 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 4 2 1 1 0 1 11
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“This was a very emotional sale due to a famil......”

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Jan 16,2024
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Trevor
By: 'Ramona and Trevor'
Jan 16,2024
0 people found
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This was a very emotional sale due to a family loss. Ramona was absolutely brilliant and understood all my needs professionally and emotionally. Trevor the manager was brilliant too and when I found some of the stuff hard to do ie in the computer and ...
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“Excellent support throughout the process...”

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May 06,2021
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Claire
By: 'Ellie'
May 06,2021
0 people found
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Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her. The whole team are really helpful and ...
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“As a tenant I would like to recommend Rosie f......”

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Apr 08,2021
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Rosie
By: 'Sarah'
Apr 08,2021
0 people found
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As a tenant I would like to recommend Rosie for her friendly professional approach. She always tries to help as quickly as possible and resolve any problems....
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“All round a very professional sales team....”

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Feb 20,2021
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Trevor
By: 'Martin'
Feb 20,2021
0 people found
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All round a very professional sales team I dealt with Trevor Gannon who seemed to head up the team he delivered everything he promised and I was very pleased from start to finish I would highly recommend him...
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“Would not recommend. Absolutely terrible serv......”

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Jan 07,2021
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Trevor
By: 'Jo'
Jan 07,2021
2 people found
this helpful
Would not recommend. Absolutely terrible service. Very arrogant. Worst buying experience ever. Promises made and never kept. If I was running my business like this, it'll be closed....
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“Shocking service!They do not accept AIP from......”

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Jul 26,2020
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By: 'Shoaib'
Jul 26,2020
0 people found
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Shocking service! They do not accept AIP from any bank! They say I need to provide an AIP which has had a hard credit check (which NO bank does). Bairstows only use this tactic to get us to use their lender! Shocking service....
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“By far the worst people I have ever met. Did ......”

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Jul 14,2020
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By: 'Smith'
Jul 14,2020
3 people found
this helpful
By far the worst people I have ever met. Did not care about sorting the house, and requested I get a lawyer if am not happy with them. Bad customer service....
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“Very ignorant and single minded staff working......”

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Mar 20,2020
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By: 'Richard'
Mar 20,2020
0 people found
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Very ignorant and single minded staff working in Bairstow Eves Coventry branch. They have been trying to upsell their product refusing to consider another company proposal....
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“Really bad service. Looks like some of the st......”

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Sep 20,2019
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By: 'Dan'
Sep 20,2019
2 people found
this helpful
Really bad service. Looks like some of the staff is just trying to get rid of you as soon as possible (even though you are a paying customer) without a real interest in doing a proper job, let alone a good job. You have to ...
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“No valuation after 11 days and 3 phone chasers...”

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Sep 17,2019
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Trevor
By: 'Claire'
Sep 17,2019
1 people found
this helpful
Trevor came to value my property on 06/09. I have telephoned 3 times asking him to call me or provide a valuation. After 11 days and no return calls I have decided I will not be using this estate agent. Please do not bother contacting them....
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“Be aware! Highly unprofessional and untrustworthy...”

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Sep 10,2019
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By: 'Hassan'
Sep 10,2019
5 people found
this helpful
This feedback is specifically for Bairstow eves Coventry branch. I would to like share my experience in terms of rental refund for previous property. Their staff is highly unprofessional, untrustworthy and unskilled. I did a complaint at their Nottingham head office but got a response ...
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“Radford branch management in Coventry is turning away HSBC customers ......”

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Apr 29,2017
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Claire
By: 'Deyana'
Apr 29,2017
1 people found
this helpful
Radford branch management in Coventry is turning away HSBC customers who have MGT DIP, based on subjective and false assumptions that the bank does not perform strong enough credit checks and that their DIPs can be forged. Clare Dawe, also said she knows what the ...
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“This estate agents is terrible. I have never been made ......”

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Nov 07,2016
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By: 'NatCoventry23'
Nov 07,2016
0 people found
this helpful
This estate agents is terrible. I have never been made to feel more uncomfortable when walking into a shop in my life. I wanted to talk to someone about renting a place in Coventry, hence walking into a place which advertises rented properties. There was ...
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“Sadly, an agency that is dishonest and not necessarily ethical ......”

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Aug 27,2016
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By: 'Nathan'
Aug 27,2016
3 people found
this helpful
Sadly, an agency that is dishonest and not necessarily ethical in its dealings. I happened to deal with this agency a few months ago, and made an offer to purchase a house, which was then accepted by the vendor. I then set in motion my ...
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“Wouldn't allow me to view a property without calling into ......”

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Mar 19,2016
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By: 'SeanT'
Mar 19,2016
0 people found
this helpful
Wouldn't allow me to view a property without calling into the branch and seeing a mortgage consultant, when I already have an agreement in principle. Stuck in the 1990s?...
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What agent could do to change your mind?
The quote we had to sell with the same agent was frankly insulting.
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Comment on agent fees
The quote we had to sell with the same agent was frankly insulting.
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“People advised us that Brainstoweves was not the best agency ......”

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Jan 29,2016
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By: 'Mairy'
Jan 29,2016
0 people found
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People advised us that Brainstoweves was not the best agency around. But we gave them a call. It was difficult to reach them. When we finally talked with somebody we arrange a viewing. But it took ages to book a viewing,they were confused about ...
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“To start with the property which this agency was advertising ......”

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Sep 18,2015
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Cara
By: 'Ilya'
Sep 18,2015
1 people found
this helpful
To start with the property which this agency was advertising was almost new and well furnished, therefore we didn't think too much and didn't search for feedbacks which was a mistake. Firstly, the property presenter - Cara didn't know anything about the apartment. She said ...
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What agent could do to change your mind?
We paid almost the monthly rate as fees for 0 service and creation of problems.
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We paid almost the monthly rate as fees for 0 service and creation of problems.
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“Wouldn't it be great if there was rating of zero?! ......”

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Nov 21,2014
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Claire
By: 'J'
Nov 21,2014
0 people found
this helpful
Wouldn't it be great if there was rating of zero?! Tried buying a property in October from them (Jubilee Crescent branch). Richard the sales rep was great. When putting in an offer I was initially talking to Ashleigh, who came across as a little awkward ...
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What agent could do to change your mind?
Shut down. After seeing the reviews above, I think its common for this company to fall short of providing a good service. If the good reviews are from genuine people, then I believe the odd good worker exists in their ranks.
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“Having recently become a new landlord I then faced the ......”

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Oct 26,2014
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lisa
By: 'dotm'
Oct 26,2014
0 people found
this helpful
Having recently become a new landlord I then faced the daunting task of selecting a property management company to work with. Well having considered 10+ local companies across a criteria of marketing, rental pricing, landlord charges and general advice, it became an immediate no brainer to ...
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“We had viewings arranged that we were not advised of, ......”

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Nov 04,2013
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By: 'Finally_Sold'
Nov 04,2013
0 people found
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We had viewings arranged that we were not advised of, never kept informed of what was happening. Once we had agreed a sale the dates constantly changed and were told that even though we were on holiday that friends or family must move us whilst ...
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“Well, where do I start? We visited the Coventry branch ......”

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Aug 01,2013
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By: 'Mr'
Aug 01,2013
1 people found
this helpful
Well, where do I start? We visited the Coventry branch on Tuesday July 30th and arranged to view a maisonette at 3.00pm the next day. We duly arrived at 3.00pm and waited for the Bairstow Eves representative to arrive. And we waited. And we waited. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Bairstow Eves, Coventry CV1 2PL



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