Bigmove Estate Agents
Hackney, London, E5
4.5/5, 43 reviews
88% recommended
100% sales valuation accuracy
83% sales fee satisfaction
67% lettings valuation accuracy
81% lettings fee satisfaction

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“Although move in was smooth move out was a nightmare. ......”

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Nov 04,2016
Minithumbdown
By: 'Tony'
Nov 04,2016
1 people found
this helpful
Although move in was smooth move out was a nightmare. Even though I transferred deposit to them and in contract it clearly says it will be put in a government deposit scheme, it wasn't, instead they transferred the money to the landlord without even notifying me. When asked about it they tried reassuring me that I'll get it back but it was a fight with the landlord to get it and they offered zero help and everytime they said they will call back they never did. Service was non-existent to extremely bad (including coordination with check out timing and handing over keys), they are amateur who have no idea how to operate a business. Avoid at any cost
Comment on agent fees
Fees although not as expensive not justified as service is non-existant
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By: Hannah Geoghegan
Nov 04, 2016
Hi Tony,

Thank you for your feedback however, we feel there has been some miscommunication here. As an agent we acted on an introduction basis only and have not dealt with any rental collection or management of the property throughout your entire stay in the property.

For introduction tenancies the landlord is responsible for registering your deposit with an approved government scheme which we had received confirmation from the Landlord on this at the time which we explained to you when you came in to the office to drop off the property keys.

In regards to the check-out this was also something that was down to the Landlord to arrange hence why we did not involve ourselves in this.

Should you wish to discuss the above any further to understand what we feel we have already tried to explain to you, then please send us an email over to [email protected] or call us on 020 8986 7373 and we would be more than happy to discuss.

Apologies for the misunderstanding and we hope you are now more clearly aware of the process.

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Latest Reviews

View all Reviews 43
16th Oct 2019
reviewed by 'James'
“Shin and her team made our move stress-free and pleasant from the moment we booked our first viewing. Communication, in ......”
11th Jul 2019
reviewed by 'Alix'
“Kiran has been amazing and so helpful throughout the process. On top of being lovely, her reactivity has been amazing, ......”
1st Jun 2019
reviewed by 'Maureen'
“Kiran and Ajay made what is usually such a stressful time so easy for me. They kept me up to ......”
8th May 2019
reviewed by 'Ella'
“Kiran and the team have been so helpful throughout the process of our move. It's refreshing to have such professional ......”
24th Jan 2019
reviewed by 'joren'
“We have been in our new flat for a week now, and everything so far has been incredibly smooth. They ......”
3rd Jul 2018
reviewed by 'DelilahRose'
“I have been a landlord for about three years now and always let my property out myself but the market ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Bigmove Estate Agents
93 Lower Clapton Road
Hackney,London
Greater London
E5 0NP
020 8986 7373

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 83% £165,000 £900,000
Lettings 67% 81% £628 £4,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 19 3 3 0 9 0 2 2
Areas covered
  • E5
  • Hackney
  • E8
  • N16
  • E9
  • N1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS DPS
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“Shin and her team made our move stress-free a......”

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Oct 16,2019
Minithumbup
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Shindy
By: 'James'
Oct 16,2019
0 people found
this helpful
Shin and her team made our move stress-free and pleasant from the moment we booked our first viewing. Communication, in particular, has been a strong point, with queries responded to quickly and professionally. Shin managed to make what should be extremely stressful time, complication-free and ...
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“Highly Recommend!...”

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Jul 11,2019
Minithumbup
By: 'Alix'
Jul 11,2019
0 people found
this helpful
Kiran has been amazing and so helpful throughout the process. On top of being lovely, her reactivity has been amazing, helping with everything and being so clear and transparent! It's such a pleasure to find professional and nice person in a Letting Agency in London! ...
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“Would Highly recommend...”

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Jun 01,2019
Minithumbup
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Ajay
By: 'Maureen'
Jun 01,2019
1 people found
this helpful
Kiran and Ajay made what is usually such a stressful time so easy for me. They kept me up to date with the process and were happy to answer my never ending questions without making me feel like the pest I am sure I was. ...
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“Fantastic customer service and experience!...”

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May 08,2019
Minithumbup
By: 'Ella'
May 08,2019
1 people found
this helpful
Kiran and the team have been so helpful throughout the process of our move. It's refreshing to have such professional and nice customer service from a London letting agency. Any issues that have come about have been dealt with efficiently, and Kiran has been super ...
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Comment on agent fees
Fine.
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By: Kiran
May 24, 2019
View all comments (1)
Thanks for the lovely review, Ella. We work hard to meet our clients expectations, so thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We will continue to assist you in the future! ...

“A refreshing experience...”

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Jan 24,2019
Minithumbup
By: 'joren'
Jan 24,2019
1 people found
this helpful
We have been in our new flat for a week now, and everything so far has been incredibly smooth. They are very efficient in dealing with questions and queries which made moving in feel that much less stressful. They're also really friendly which is a ...
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Comment on agent fees
Steep but it always is.
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“Brilliant service...”

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Jul 03,2018
Minithumbup
By: 'DelilahRose'
Jul 03,2018
1 people found
this helpful
I have been a landlord for about three years now and always let my property out myself but the market hasn't been that greatest recently so I started to worry about the loss of rent and if I'd be able to find a professional suitable ...
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Comment on agent fees
good
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“bigmove are a pleasure to deal with their reasonable, honest ......”

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Feb 10,2018
Minithumbup
By: 'haz4444'
Feb 10,2018
1 people found
this helpful
bigmove are a pleasure to deal with their reasonable, honest and fair. Unlike the vast majority of agents round here. Highly recommended 5* from me....
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Comment on agent fees
fair
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“This was my first time searching to buy our new ......”

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Feb 06,2018
Minithumbup
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Shindy
By: 'Buyer'
Feb 06,2018
1 people found
this helpful
This was my first time searching to buy our new home in Hackney to save the stress my family recommended me to get in contact with bigmove as they used them throughout the years. Well we did it was an extraordinary service, they didn't race ...
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Comment on agent fees
They deserve it
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“The staff were very helpful and supported viewings when i ......”

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Feb 01,2018
Minithumbup
By: 'Annette'
Feb 01,2018
1 people found
this helpful
The staff were very helpful and supported viewings when i needed them e.g. Saturday morning and didn't rush me. During the purchase process they moved things along quickly so that my offer was made on the 1st November and I had completed by the 5...
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Comment on agent fees
I was purchasing so didn't pay a fee
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“I have been renting through bigmove for around four years ......”

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Nov 09,2016
Minithumbup
By: 'Charles'
Nov 09,2016
0 people found
this helpful
I have been renting through bigmove for around four years now and they have always been willing to help me with any issues I have experienced during my stay. A few personal circumstances cropped up throughout my tenancy but they were a hundred percent understanding ...
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Comment on agent fees
Reasonable!
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“Although move in was smooth move out was a nightmare. ......”

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Nov 04,2016
Minithumbdown
By: 'Tony'
Nov 04,2016
1 people found
this helpful
Although move in was smooth move out was a nightmare. Even though I transferred deposit to them and in contract it clearly says it will be put in a government deposit scheme, it wasn't, instead they transferred the money to the landlord without even notifying ...
read full review
Comment on agent fees
Fees although not as expensive not justified as service is non-existant
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Hannah Geoghegan
Nov 04, 2016
View all comments (1)
Hi Tony, Thank you for your feedback however, we feel there has been some miscommunication here. As an agent we acted on an introduction basis only and have not dealt with any rental collection or management of the property throughout your entire stay in the property. For introduction tenancies the landlord is responsible for registering your deposit with an approved government scheme which we had received confirmation from the Landlord on this at the time which we explained to you when ...

“Warm, friendly and welcoming environment I walked into with such ......”

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Sep 28,2016
Minithumbup
By: 'Mary'
Sep 28,2016
0 people found
this helpful
Warm, friendly and welcoming environment I walked into with such caring agent who listened to my needs ask I made enquiry. Big move I must give credit to your agents who offered me good customer service. Looking forward for continued services. Thanks Mehmet....
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Comment on agent fees
Good
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“The agent was very rude, was late by 20 minutes and ......”

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Nov 25,2015
Minithumbdown
By: 'Tom'
Nov 25,2015
0 people found
this helpful
The agent was very rude, was late by 20 minutes and didn't apologise. He was arrogant towards me and the seller. Very bad agent, don't ever use them....
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By: Wayne Bradley Scott M.N.A.E.A
Dec 08, 2015
View all comments (2)
Unfortunately this a case of mistaken identity I had a new member of staff by the name of Paul Long who covered the appointment and used my business cards for contact details on that appointment, I have been an accredited professional estate agent for the past 22 years and have built a trustworthy professional reputation from hard work I also have an excellent relationship with the current seller, I would welcome the opportunity to meet with you to prove identification and the fact it wasn't mys ...

“AVOID them if you dont want to get ripped off.......”

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Sep 19,2015
Minithumbdown
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Shindy
By: 'muhsen'
Sep 19,2015
1 people found
this helpful
AVOID them if you dont want to get ripped off. They will rush you to pay them the deposit money and will wrong representations and if you walkout when you find out they will withhold your money. My personal impression is that these guys are ...
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“I have recently completed on my first flat purchase in ......”

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Jun 09,2015
Minithumbup
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Shindy
By: 'Holly'
Jun 09,2015
0 people found
this helpful
I have recently completed on my first flat purchase in E5 and can honestly say that I have had a really good experience with the team at Big Move. Kevin did a good job of negotiating the purchase and I have subsequently found them to ...
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“This was my first time moving out on my own ......”

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Mar 12,2015
Minithumbup
By: 'A&C'
Mar 12,2015
0 people found
this helpful
This was my first time moving out on my own and a pretty unique and urgent situation, the staff bent over backwards to make sure that my partner and i knew what we were doing and that we were able to become tenants in this ...
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“The Customer services levels at Big Move is excellent, friendly ......”

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Mar 03,2015
Minithumbup
By: 'Yajnas'
Mar 03,2015
0 people found
this helpful
The Customer services levels at Big Move is excellent, friendly and helpful staff, always willing to answer any questions there customers have. The turn around for finding suitable tennants was very fast, all tennents are efficiently vetted. I would have no hesitation in recommending Big ...
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“It was a delight to use an agency with integrity ......”

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Feb 20,2015
Minithumbup
By: 'Anthony'
Feb 20,2015
0 people found
this helpful
It was a delight to use an agency with integrity and excellent local knowledge. As we were buy to let clients we purchased property in the local area and wanted to let immediately. We tried a few of the larger agents but although they had ...
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Comment on agent fees
The fees we paid were good and reflective of the great quality of services we received.
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“I have been using BIG MOVE services for about 7 years, ......”

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Feb 20,2015
Minithumbup
By: 'Eitan'
Feb 20,2015
0 people found
this helpful
I have been using BIG MOVE services for about 7 years, i found them to be always happy to help; enthusiastic and courteous...
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“We found all members of the team at Big Move ......”

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Jan 27,2015
Minithumbup
By: 'Mark'
Jan 27,2015
0 people found
this helpful
We found all members of the team at Big Move to be extremely helpful and attentive, who took much of the stress and hassle normally associated with moving, out of the equation. Agency admin/referencing fees are expensive but in line with most other agents. ...
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“I recently used Big move and I was happy with ......”

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Jan 19,2015
Minithumbup
By: 'TBK'
Jan 19,2015
0 people found
this helpful
I recently used Big move and I was happy with their service. They were quite helpful and responsive, Nick arranged the viewing and Nancy took over with drafting the contract. They were quite fast, always responded when I asked questions and I took over the ...
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“The Christmas period can be a really tricky time to ......”

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Jan 08,2015
Minithumbup
By: 'A'
Jan 08,2015
1 people found
this helpful
The Christmas period can be a really tricky time to rent a new home, but Big Move were exceptionally helpful in assisting my partner and I in finding and securing our ideal place in Crouch End. Nick met us for a viewing on the morning ...
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Comment on agent fees
Big Move made us a deal on fees, reducing the price of processing our paperwork since we were moving into a 1-bed property as a couple - very decent. Fees were about what we expected, and given how fast and efficiently Sharon, Kevin and Nick worked to get everything sorted, we really have no complaints.
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“Sharon provided a extremely efficient, friendly and helpful service. extremely ......”

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Dec 16,2014
Minithumbup
By: 'Olivia'
Dec 16,2014
2 people found
this helpful
Sharon provided a extremely efficient, friendly and helpful service. extremely approachable and competent. Would definitely recommend Big Move Estate Agents....
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“Big Move have been extremely helpful to us throughout the ......”

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Dec 05,2014
Minithumbup
By: 'TashCutts'
Dec 05,2014
0 people found
this helpful
Big Move have been extremely helpful to us throughout the lettings process, keeping us informed every step of the way and giving us any extra information we asked for. Sharon in particular was great to work with, and I would definitely recommend her...
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“With the help of Sharon and Kevin, we managed to ......”

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Nov 15,2014
Minithumbup
By: 'Excellent'
Nov 15,2014
2 people found
this helpful
With the help of Sharon and Kevin, we managed to view, pay, sign papers and move within a week. They were both being incredible helpful, and they are both getting gold stars with me. They're service was excellent. They both did everything in they're power ...
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Comment on agent fees
With all the work Sharon and Kevin put on for us, the agent few should and could be even higher. Money well spent.
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“We had an exceptionally supportive time using Big Move and ......”

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Nov 14,2014
Minithumbup
By: 'Miss'
Nov 14,2014
3 people found
this helpful
We had an exceptionally supportive time using Big Move and our contact Sharon was a diamond helping us overcome issues and hurdles to move into our new rented property. The particular landlord we are renting from is also a genuine guy who has bent over ...
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Comment on agent fees
They were high but on market review they were fair and less than Foxtons/Stirling Ackwroyd etc.
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“I have recently started tenanting a property that Big Move ......”

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Nov 07,2014
Minithumbup
By: 'SKP'
Nov 07,2014
4 people found
this helpful
I have recently started tenanting a property that Big Move let and now manage. The team (especially Sharon) were extremely helpful throughout the initial period of flat viewings, and particularly later on when discussing the tenancy agreement as we had lots of questions. They were ...
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“I would like to take this opportunity to thank all ......”

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Oct 31,2014
Minithumbup
By: 'Gevdet'
Oct 31,2014
3 people found
this helpful
I would like to take this opportunity to thank all the staff at Big Move, in particualr Kevin and Sharon for their hard work in securing the lettings of our flats in such a short period of time and achieving a reasonable rent return. Going ...
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Comment on agent fees
I am paying for the full management of the properties and would hope that the fee could be reduced in the event of placing further properties under Big Move management.
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“We are a property investment company with a large portfolio ......”

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Oct 16,2014
Minithumbup
By: 'David'
Oct 16,2014
3 people found
this helpful
We are a property investment company with a large portfolio over all over London. We have dealt with Shin at Big Move for over 5 years. They have provided us with a high calibre of professional tenants at all times. They have always been responsive any ...
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Comment on agent fees
Big moves fees were fair. I have no issue with paying fees for a good service.
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“Shin has been always very helpful every time we needed ......”

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Oct 08,2014
Minithumbup
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Shindy
By: 'Patricia'
Oct 08,2014
4 people found
this helpful
Shin has been always very helpful every time we needed to get in touch regarding contract matters. Leah has been also great, following up any requests we had lately....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please discuss your complaint with a member of our branch staff who will aim to deal with your problem as fairly and swiftly as possible.

If you are not satisfied with your complaint being resolved, please send an email to [email protected] and this will be forwarded to the branch manager. The manager will try to resolve the matter within 48 hours of you raising your complaint, however, depending on the details of your complaint this may vary.

If you are still not satisfied with the response from our branch manager please ask your complaint to be referred to the managing director. You must highlight in writing, why you are still dissatisfied and what further action you would like bigmove estate agents to take to fully resolve your complaint. You will receive a response within 3 working days including the nature of your complaint and the time period we will be able to reply to your complaint in further detail.

At this point you may be asked for further information if needed. Within 16 working days your complaint will be fully investigated by the managing director and you should receive a formal written outcome of the investigation.

By the end of six weeks following receipt of your complaint, in the majority of cases (except exceptional cases), bigmove will have provided you with a written final response accompanied by The Property Ombudsman Consumer Guide.

You may write to The Property Ombudsman if you are still dissatisfied with the action taken by bigmove estate agents.

Please find the relevant details on their website: www.tpos.co.uk which will highlight the process you need to follow.
Last updated at 4:46 PM 29/05/2019 by Kiran Kaur

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