Keatons
Stratford, London, E15
4.2/5, 95 reviews
82% recommended
75% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
80% lettings fee satisfaction

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“Keatons make no attempt to contact you unless there is ......”

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Mar 26,2012
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By: 'vexedtenant'
Mar 26,2012
25 people found
this helpful
Keatons make no attempt to contact you unless there is some financial incentive for them to do so.
We were told that they made 'a string of failed attempts to contact' us but even though i work from home and have an answerphone they never called us once.
Yet when it came to us handing in our notice , it seemed that all of the agents had our number and called as often as they could to set up viewings.
This coupled with the fact that it took 42 days to get our deposit back from them, after numerous calls from us to chase them up - even though the contract stated it would be returned within 20 days - I had filled in the forms to send to the tenancy dispute services for us to sign on the day that we received the deposit back.
We paid our rent on time every month for 3 years yet when it came to them paying us back they dragged their feet worse than children who don't want to do something.
the way we were dealt with will ensure that I never ever use this firm again and will advise anybody who is thinking of using them to not use this firm unless you want to pay to be messed around.
What agent could do to change your mind?
returned one call in the time we rented through them. passed on any our messages to the landlord. returned our deposit within the 20 days as per our contract.
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By: Keaonts Cares
Mar 29, 2012
Dear Customer,
I am sorry you have had a bad experience, if you can please contact [email protected] we would like to know more. Kind regards. Keatons

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Latest Reviews

View all Reviews 95
13th Jan 2022
reviewed by 'Marharyta Karaiman'
“Keatons - real professionals!It was a pleasure to communicate with agency Keatons. An all round excellent service...highly professional, ......”
16th Sep 2021
reviewed by 'Jenny'
“The services provided by Keatons were very professional, they kept following-up with me every step of the way. They never ......”
24th Jun 2021
reviewed by 'Max'
“Amazing experience, agent Lauren was friendly and helped us a lot. Thank you Keatons for being professional and patient. Would ......”
12th May 2021
reviewed by 'Radoslaw Papay'
“Very professional services never have any issues always a very helpful I Tenant over 12 years in my opinion best estate ......”
7th May 2021
reviewed by 'Daniel'
“I had some major issues when I moved into my flat (honestly too numerous to list), but Hayley was an ......”
2nd Apr 2021
reviewed by 'Andrew'
“I've emailed, called unanswered and left messages all week and still have not heard back. Matches my experience when last ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Keatons
152-154 The Grove
Stratford,London
Greater London
E15 1NS
020 8534 7788

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 91% £250,000 £415,000
Lettings 80% 80% £1,100 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 2 34 11 7 0 18 0 5 4
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Bow, E3
Canary Wharf, E14
Deptford, SE8
Hackney, E8
Kentish Town, NW5
London, NW5
Shoreditch, EC2A
Stratford, E15

“Keatons - real professionals!...”

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Jan 13,2022
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keeley
By: 'Marharyta Karaiman'
Jan 13,2022
0 people found
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Keatons - real professionals! It was a pleasure to communicate with agency Keatons. An all round excellent service...highly professional, efficient,friendly....a very positive experience dealing with this company, made the whole process in fact enjoyable. Many thanks to Keeley and all the team ...
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“Review for Keatons...”

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Sep 16,2021
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keeley
By: 'Jenny'
Sep 16,2021
0 people found
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The services provided by Keatons were very professional, they kept following-up with me every step of the way. They never hesitated to answer any of my questions and directly booked a viewing to the property at my convenience. Keeley Shaw was very responsive and resourceful ...
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“Amazing experience, agent Lauren was friendly......”

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Jun 24,2021
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Laura
By: 'Max'
Jun 24,2021
0 people found
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Amazing experience, agent Lauren was friendly and helped us a lot. Thank you Keatons for being professional and patient. Would highly recoment to consider Keatons as your Agency...
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“Best estate agency in the market...”

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May 12,2021
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Krissie
By: 'Radoslaw Papay'
May 12,2021
0 people found
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Very professional services never have any issues always a very helpful I Tenant over 12 years in my opinion best estate agency, in the market. Thank you Krissie for the sort out all problems day by day...
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“I had some major issues when I moved into my ......”

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May 07,2021
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Hayley
By: 'Daniel'
May 07,2021
0 people found
this helpful
I had some major issues when I moved into my flat (honestly too numerous to list), but Hayley was an absolute rockstar. She patiently and empathetically listened to all my concerns, and managed all the different parties involved (previously I had been discussing the problems ...
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“Arrogant ....”

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Apr 02,2021
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By: 'Andrew'
Apr 02,2021
0 people found
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I've emailed, called unanswered and left messages all week and still have not heard back. Matches my experience when last talking to then 5 years ago. Come across as very Arrogant...
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“Terrible experience. Never again...”

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Feb 26,2021
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By: 'Dale'
Feb 26,2021
1 people found
this helpful
First of all I did arrange a viewing and been asked to anticipate the appointment 15 minutes earlier, then the agent, Alex, showed up 20 minutes late. The agent refused to let us know the flexibility of the landlord regarding the rent unless we paid the deposit, ...
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“Responsive and Professionalism...”

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Nov 25,2020
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keeley
By: 'Arindam'
Nov 25,2020
0 people found
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Really responsive and professional Agency. Keeley is super dedicated and committed. She has responded even during her off working hours and that too pretty quickly. Overall professionalism at its best. Keatons highly recommended....
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“Keeley Shaw...”

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Jul 23,2020
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Keeley
By: 'Graham'
Jul 23,2020
0 people found
this helpful
I would like send a review of your staff member Keeley Shaw. Recently she helped me recover some valuable books which were sent to the wrong address (a property you sold for me in 2005) She very kindly contacted the current owner who dropped the books ...
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“I have recently moved into a property managed......”

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Jun 26,2020
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shani
By: 'Menaka'
Jun 26,2020
0 people found
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I have recently moved into a property managed by Keatons and have had a great experience so far. Shani was very helpful and prompt with replying to my emails throughout the whole process. I found the whole process quite smooth and they kept me updated ...
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“Tenancy Renewal Experience...”

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Jun 23,2020
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Abhijit
By: 'Charlie'
Jun 23,2020
0 people found
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Keatons have been persistent and patient with us during the renewal of our tenancy during a difficult and uncertain time. Abhijit it has dealt with things in a polite and timely fashion....
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“Couldn't be happier!...”

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Jun 06,2020
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Ryan
By: 'Jessica'
Jun 06,2020
0 people found
this helpful
I couldn't have wished for a better experience of getting an offer accepted for my first flat! First impressions count and from the off Ryan was patient, professional, supportive and super friendly. Throughout our comms. and during the viewing he came across as honest, trustworthy ...
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“Consistently Great.Shani and her team are g......”

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Jun 05,2020
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shani
By: 'Rachel'
Jun 05,2020
0 people found
this helpful
Consistently Great. Shani and her team are great to work with. We feel informed and updated at all times. When anything needs attending to on behalf of ourselves or our tenants we are offered advice and options. Excellent communication and follow up. We know our ...
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“From the beginning my experience with Keatons......”

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Jun 04,2020
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shani
By: 'Nicola'
Jun 04,2020
0 people found
this helpful
From the beginning my experience with Keatons has been excellent. I was helped by Shani Pinnock. Shani was really helpful and supportive, she listened to all my questions, and answered everything. The rental application was straightforward and the property I have now moved in to ...
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“Shani was really helpful and patient through ......”

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Apr 30,2020
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shani
By: 'Pietro'
Apr 30,2020
0 people found
this helpful
Shani was really helpful and patient through the whole process! Connected us to the previous tenants when necessary and answered all the questions we had, having to move under these unusual circumstances. Highly recommend this agency!...
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“Best estate agents I came across by far- supe......”

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Mar 08,2020
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Ryan
By: 'Johanna'
Mar 08,2020
0 people found
this helpful
Best estate agents I came across by far- super helpful and generally much more informed than others in the area....
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“We've had a great experience with Will Jasper......”

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Feb 13,2020
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Will
By: 'Renata'
Feb 13,2020
0 people found
this helpful
We've had a great experience with Will Jasper. Unlike other agents, we didn't feel pressured by Will to book a second viewing or make an offer on the house. Will is friendly, helpful and answered all of our questions very quickly which led to our ...
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“Helpful, flexible, knowledgable...”

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Jan 31,2020
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max
By: 'David'
Jan 31,2020
0 people found
this helpful
We've been looking in the Stratford and Forest Gate area, and Will has taken me on a few viewings and got to know exactly what we are looking for. Unfortunately we lost an ideal house to someone who could move to exchange quicker, but Will ...
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“Ryan has been super around the purchase of ou......”

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Jan 28,2020
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Ryan
By: 'Paul'
Jan 28,2020
0 people found
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Ryan has been super around the purchase of our new house. He has gone above and beyond when another agency had the listing and was still showing it to potential buyers when we had already sale agreed. Thank you...
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“Ryan has always been on time to the viewings ......”

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Jan 20,2020
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Ryan
By: 'lauren'
Jan 20,2020
0 people found
this helpful
Ryan has always been on time to the viewings and easily reachable. He has always gotten back to me in a timely fashion with any questions I had. Found him really kind and friendly....
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“Falon at Wanstead branch...”

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Jan 15,2020
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Falon
By: 'Claire'
Jan 15,2020
0 people found
this helpful
Falon at Wanstead branch has been extremely helpful throughout the whole letting process. Always available by email or phone and quick to answer our queries....
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“Keatons Stratford do not care about landlords......”

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Jan 06,2020
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By: 'Lea'
Jan 06,2020
2 people found
this helpful
Keatons Stratford do not care about landlords or tenents. Poor information and communication, most issues are blocked with "it's just wear and tear" when in reality it is not. Managing service isn't worth the money and problems starts with the first call/email when agents ...
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“Percy from Keaton’s has been great throughout......”

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Dec 19,2019
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By: 'Ellen'
Dec 19,2019
0 people found
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Percy from Keaton’s has been great throughout the whole letting process! He’s always been quick to respond to emails and phone calls and is incredibly informative professional and friendly. Everything has happened very quickly with clear communication throughout the whole team. Renting in ...
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“Shani Pinnock...”

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Oct 21,2019
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shani
By: 'El'
Oct 21,2019
0 people found
this helpful
The main person we were in contact with was Shani and she was so nice to work with. She's really competent, friendly and quick to get back to you. She made us feel like a top priority when we needed her and we are so ...
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“I have had a very positive experience dealign......”

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Oct 15,2019
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shani
By: 'Taylor'
Oct 15,2019
0 people found
this helpful
I have had a very positive experience dealign with Keatons. Finding a house is always stressful and Shani made it as easy as possible and we found a house that we really like. She is always quick to respond and great to deal with. I ...
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“Overall experience with Keatons has been posi......”

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Oct 05,2019
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By: 'Vladimira'
Oct 05,2019
0 people found
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Overall experience with Keatons has been positive, very professional and quick approach. The whole referencing process went smoothly and we received our tenancy agreement within a couple of weeks. Keatons staff is always happy to help and resolve any issues. The only disappointment was that ...
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“Shani Pinnock...”

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Sep 12,2019
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shani
By: 'Michael'
Sep 12,2019
0 people found
this helpful
I found Shani to be very efficient and pro-active. Communication was excellent. She was a pleasure to deal with during the whole letting process....
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“Excellent Service...”

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Sep 04,2019
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shani
By: 'Nnamdi'
Sep 04,2019
0 people found
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First time using Keatons as a Landlord, from start to finish the service has been excellent. Very pleased with the professionalism....
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“Outstanding staff, tireless work to get our h......”

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Sep 04,2019
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shani
By: 'Sophie'
Sep 04,2019
0 people found
this helpful
Outstanding staff, tireless work to get our house rented out to the right people. Shani really knows her stuff, has been reliable, communicative and is a pleasure to deal with....
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“Everyone was really helpful and supportive an......”

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Sep 03,2019
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shani
By: 'Qura-tul'
Sep 03,2019
0 people found
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Everyone was really helpful and supportive and made the whole process seem easy. The family enjoyed making a profile about themselves....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Keatons Customer Complaints Procedure



If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.


The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.


If you remain dissatisfied with the result of the internal investigation, please email [email protected]. You will receive an acknowledgment email and your complaint will be reviewed.


A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.


In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. www.tpos.co.uk

Last updated at 3:01 PM 22/02/2018 by Claire Mardle

Awards won by Keatons, London E15 1NS



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