95% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Mar 26,2012
Mar 26,2012
4
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I used these agents because there are two agents serving my small community and the others were unspeakable. They have also been in business for a very long time, though God knows how. My flat was packed full of furniture and ornaments, so I said to them that I realised I would have to clear a lot of things out to make the place look bigger. They said no, the place would sell on its charm. I said I was surprised to hear this, as all the property articles I had read and TV shows I had seen said that presenting an open space was very important. They said, no, this place will sell on its charm. I was dubious but was glad to hear it, as I would not have to spend money on moving and storage, so believed them. In three months I got only one offer, from people who would not offer the minimum I wanted.
I then changed agents and went with two companies. Both of the valuers said exactly the same thing: You have got to move most of this stuff out or you will never sell the flat. I said that the previous agents had not told me this. Both valuers then looked at me in surprise and said, Then they must have been idiots. Since not only had they not suggested this but had actually turned me down when I suggested this, I take it the two new agents would have considered the men at Salter Rex to be less than idiots.
They also told me firmly that I would not get an offer above the stamp-duty threshold, which was £25,000 below my asking price, that nobody would pay it. One of the other agents found me a buyer who offered me £15,000 more. I realised afterwards that Salter Rex's advice made no sense because obviously properties rise above one stamp-duty threshold and then another as the prices increase. They don't sit below a certain threshold forever.
One of them advised me to be "realistic" when looking for a flat to buy. He said that nobody ever gets exactly what they want. I said that every flat I had ever bought was exactly what I wanted at the time and did not see why I should now settle for less when I had more money to spend than ever before. He said I had been very lucky and was not being realistic. I have now bought a property which is exactly what I want, and it was a very hard choice between that and another one, equally beautiful. In my experience, people who do not get what they want do not know what they want and/or do not try very hard. The latter was certainly the impression given by these agents. I think they thought they were trying hard, and certainly they would tell you they were, but their standards are low.
I then changed agents and went with two companies. Both of the valuers said exactly the same thing: You have got to move most of this stuff out or you will never sell the flat. I said that the previous agents had not told me this. Both valuers then looked at me in surprise and said, Then they must have been idiots. Since not only had they not suggested this but had actually turned me down when I suggested this, I take it the two new agents would have considered the men at Salter Rex to be less than idiots.
They also told me firmly that I would not get an offer above the stamp-duty threshold, which was £25,000 below my asking price, that nobody would pay it. One of the other agents found me a buyer who offered me £15,000 more. I realised afterwards that Salter Rex's advice made no sense because obviously properties rise above one stamp-duty threshold and then another as the prices increase. They don't sit below a certain threshold forever.
One of them advised me to be "realistic" when looking for a flat to buy. He said that nobody ever gets exactly what they want. I said that every flat I had ever bought was exactly what I wanted at the time and did not see why I should now settle for less when I had more money to spend than ever before. He said I had been very lucky and was not being realistic. I have now bought a property which is exactly what I want, and it was a very hard choice between that and another one, equally beautiful. In my experience, people who do not get what they want do not know what they want and/or do not try very hard. The latter was certainly the impression given by these agents. I think they thought they were trying hard, and certainly they would tell you they were, but their standards are low.
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Latest Reviews
19th Nov 2024
reviewed by 'Olivia Darnley'
11th Nov 2024
reviewed by 'John M'
8th Aug 2024
reviewed by 'Jane'
19th Dec 2023
reviewed by 'Henry T'
20th Jan 2023
reviewed by 'Lucian'
Opening Hours
Address
Salter Rex
47 South End Road
Hampstead,London
Greater London
NW3 2QB
020 7431 1881
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 100% | £415,000 | £1,644,000 |
| Lettings | 0% | 99% | £2,100 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 1 | 28 | 0 | 14 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 19,2024
Nov 19,2024
1
people found
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From the initial viewing to the day of completion, Graham was exceptional and a pleasure to work with. I greatly appreciated his relaxed yet professional approach during the first viewing—there was no pressure or relentless follow-up calls, which was a refreshing change after a ...
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Nov 11,2024
Nov 11,2024
0
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Graham and the team at Salter Rex helped us in the completion of the sale our Hampstead property today.
They were terrific in handling a number of challenges and we were very happy with the end result.
We actually bought the flat through them in ...
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Aug 08,2024
Aug 08,2024
0
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Graham Cohen at Salter Rex was a real joy to work with on the sale of my flat. He's professional, works very hard, and has a wealth of knowledgeable and experience. His humour and wisdom helped me sail through the sticky parts.
I hope I ...
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Dec 19,2023
Dec 19,2023
0
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Graham was fantastic in shepherding our sale through a lengthy and occasionally complex process in a calm and friendly manner. He was knowledgeable, always available and responsive throughout, we are incredibly grateful for all his help!...
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Jan 20,2023
Jan 20,2023
0
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Great experience
They saved the day when our first buyer dropped out and found someone very quickly who came through. Even when the process became tricky, they stuck with it and we'd use them again any time....
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Jan 12,2023
Jan 12,2023
0
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Excellent experience throughout. Knowledgeable, dedicated and problem solving oriented agent, Graham was instrumental as the being the bridge between the parties and helping us find solutions and compromise to get our acquisition. Would highly recommend, much more dedicated, approachable and straightforward than the big agencies....
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Jan 06,2023
Jan 06,2023
0
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Great service from Graham at Salter Rex. He was efficient, friendly and professional. Most importantly though, he managed to sell our house within a day! Would highly recommend....
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Dec 23,2022
Dec 23,2022
0
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We recently bought a flat through Graham at the Hampstead branch. It was a refreshing experience after dealing with other agents in the area; he was professional, honest and easy to work with. Will be glad to do business with him again....
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Jan 03, 2023
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Thank you Simon. Glad we got there in the end! ;) ...
Mar 08,2022
Mar 08,2022
0
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Fathum was always helpful and responsive, and any issues were dealt with swiftly and fairly. Very happy with the service....
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Sep 29,2021
Sep 29,2021
0
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I really enjoyed working with Salter Rex to sell my house in Tanza Road, Hampstead Heath. We completed yesterday and Graham Cohen and his team were so helpful the entire way from listing to sale. Graham offered good advice and got the sale fast....
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May 14,2021
May 14,2021
0
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Graham Cohen was fantastic at all stages of our sale offering support, advice and being very active in keeping up communication between everyone involved. He was extremely helpful in keeping the process moving and helping to smooth out ongoing issues. He always answered his phone ...
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May 14,2021
May 14,2021
0
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Graham has been incredibly helpful during the entire process. From the first visit to completion date, he helped us every single day and made sure we had answers to our questions as quickly as possible. Graham is professional, transparent, reliable and extremely knowledgeable. I would ...
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Mar 05,2021
Mar 05,2021
0
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Excellent and supportive from start to finish. Good advice at all stages of the selling process. Graham kept me informed of what was happening. Would recommend to others without hesitation....
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Jan 28,2020
Jan 28,2020
0
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Excellent service from day one. Graham Cohen followed the process from step one to completion and he did extremely well. Will definitely ask for their help if needed in the future...
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Jan 16,2020
Jan 16,2020
0
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Graham Cohen and Alan Mogg at the Hampstead office of Salter Rex have just guided us through selling two flats nearby. Their advice from beginning to end was invaluable: clear, straightforward, and honest. I really appreciated their support, understanding and patience through what was at ...
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Jul 09,2019
Jul 09,2019
0
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What can I say. Absolutely fantastic agents. Communication for viewings was first class. When above and beyond the call of duty. Helped negotiation with buyers....
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Jun 13,2019
Jun 13,2019
0
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Alan and Graham were both fantastic from start to finish. In a very slow market they know the market and how it's moving; I'm glad that I listened to their invaluable advice when it was most needed. They helped us to sell our property when ...
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Comment on agent fees
As was agreed so no complaints.
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Jan 09,2019
Jan 09,2019
0
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Salter Rex recently sold my flat in South End Green, and did an excellent job. I had tried many other estate agents, most of whom confirmed the worst stereotypes, whereas Alan and Graham confounded them. Whereas some others had wildly inflated the asking price to ...
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Comment on agent fees
Very reasonable, especially when I switched to sole agency.
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Oct 25,2018
Oct 25,2018
0
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Graham at Salter Rex managed to sell my house and find me a smaller house at the same time. He negotiated the sales very well leaving us all happy with the outcome. I had in fact had a sale fall through the year before so ...
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Comment on agent fees
good and fair
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Oct 23,2018
Oct 23,2018
0
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Without Graham at Salter Rex, we wouldn't have sold our place and bought a new one in record time. Graham, with deep local knowledge found us the buyer in an extremely difficult market and then was ther to support without ever being pushy. I'd highly ...
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Comment on agent fees
Very fair
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Sep 14,2018
Sep 14,2018
0
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A pleasure to deal with - open, honest, easy to reach. Graham went well beyond the call of duty in terms of negotiating hurdles along the way and coordinating with other agents and solicitors down the chain to push it through. I'd be delighted to ...
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Aug 28,2018
Aug 28,2018
0
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From the time I was introduced to the agent, they were excellent.
Very patient and will always take their time to explain things to you in details.
They were practically and emotionally supportive. They allowed you to make a final decision and follow your instructions.
...
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Comment on agent fees
Good
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Aug 15,2018
Aug 15,2018
0
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I worked with Graham and Alan for the purchase of a home that took much longer than it really should have. The were really amazing at managing all parties involved and made sure that the sale was completed and everyone was happy in the end....
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Jun 26,2018
Jun 26,2018
0
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We have previously bought a home, and now have sold a home through Salter Rex. Alan and Graham have combined professionalism with expert advice and friendliness. They have been an absolute pleasure to deal with. I trust their advice completely. They are practical, with expert ...
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Comment on agent fees
Very fair fees, and excellent value for money. I will not hesitate to use their services again.
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Jun 25,2018
Jun 25,2018
0
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We recently sold our house through Salter Rex and they sold us the house originally 5 years previously. They value fairly and deal with everything efficiently, in a non pushy and transparent manner. We trust them implicitly and would use them again without hesitation.
They make ...
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Comment on agent fees
Fees are fair
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Jun 25,2018
Jun 25,2018
0
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Of course you never really know... but I very much enjoyed my dealings with Graham and Alan. It was a protracted sale, they communicated well, we had a laugh. Salter Rex was recommended to me, and I'm happy to recommend - if you swim in ...
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Comment on agent fees
Fee was clear and reasonable.
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Jul 14,2016
Jul 14,2016
0
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Graham provided us with an excellent service. I would thoroughly recomment Salter Rex. From finding us a buyer through to completion, he was enormously helpful and worked hard to ensure everything went as smoothly as possible....
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Comment on agent fees
Fees were very reasonable.
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Jul 17,2015
Jul 17,2015
0
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Salter Rex were very professional and efficient. I would have no hesitation in recommending them unreservedly. They were pleasant, knowledgeable and excellent with their communication....
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Comment on agent fees
Very reasonable.
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Mar 27,2014
Mar 27,2014
0
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Chris Michael has given us consistently excellent service and is very helpful. Both while I was arranging my daughters tenancy and then changing details over a year later Chris sorted everything out, contacted us when needed and always reverted on any questions. We are delighted ...
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Feb 14,2014
Feb 14,2014
1
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My Experience with Salter Rex was nothing short of amazing from every aspect of the prccess. The initial valuation was profesional and fast, so fast infact we hadn't got it the market and yet we had 3 people through the door and an offer by the ...
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