“We were mis-sold our sole agency agreement (not advised of 14 ......”
1 Star Review
Nov 01,2016
By:
'MrPassiveAgressive'
Nov 01,2016
Branch: Raunds, 37 Brook Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: NN9
Branch: Raunds, 37 Brook Street
Sales (Prospective customer)
Postcode: NN9
3
people found
this helpful
We were mis-sold our sole agency agreement (not advised of 14 day cancellation, not directed to 'small print', not advised of fees payable etc. and were told they had a 'list' of potential buyers). Also their communication is APPALLING - We had to chase feedback from viewings instead of them calling us. They didn't tell us about viewings they had booked in. Also rung the office on a number of occasions, got no answer, so left message only for them to call my wife back as they didn't want to deal with me. One of their agents turned up 15 minutes late to viewing leaving the potential buyers outside. They also delayed the return of our door key when we removed property from the market with them. Due to these issues we gave them 1 last chance to sell the property, so we gave them a week to book in as many viewings as they could....3 was all they could muster! Had to send 2 complaints.
Comment on agent fees
Not value for money
3
people found
this helpful
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