99% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 30,2016
Oct 30,2016
4
people found
this helpful
this helpful
When my wife and I decided to sell our home of 38 years we were apprehensive and uncertain as to how to proceed. We had valuations from three different estate agents and we both decided with little hesitation to go with James Alexander.
Ken's professionalism and extensive knowledge of the local area was backed up by an equally obvious enthusiasm for the task: he is a courteous and likeable man and he patiently took us through all the stages we might expect when selling our house.
Our faith in Ken was never tested in the weeks after we put the house on the market. He was readily accessible by phone and email and gave us shrewd advice whenever we needed it.
His manager is Caroline and she helped to arrange all the viewings, and then, once an offer had been accepted, nursed both us and our purchaser through to completion. She is a cheerful and reassuring voice at the end of the phone. I am guessing there are very few situations which Caroline has not encountered before and she coped with all potential glitches with equanimity.
I have no hesitation in recommending James Alexander to anyone contemplating selling their property; local knowledge, personal service, good people – what more could you want?
Ken's professionalism and extensive knowledge of the local area was backed up by an equally obvious enthusiasm for the task: he is a courteous and likeable man and he patiently took us through all the stages we might expect when selling our house.
Our faith in Ken was never tested in the weeks after we put the house on the market. He was readily accessible by phone and email and gave us shrewd advice whenever we needed it.
His manager is Caroline and she helped to arrange all the viewings, and then, once an offer had been accepted, nursed both us and our purchaser through to completion. She is a cheerful and reassuring voice at the end of the phone. I am guessing there are very few situations which Caroline has not encountered before and she coped with all potential glitches with equanimity.
I have no hesitation in recommending James Alexander to anyone contemplating selling their property; local knowledge, personal service, good people – what more could you want?
Comment on agent fees
The fees were fair for the work involved
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Latest Reviews
17th Oct 2024
reviewed by 'Yuli'
10th Jan 2024
reviewed by 'Luiza'
4th Jan 2024
reviewed by 'Sean'
7th Dec 2023
reviewed by 'Roshan de Silva'
Opening Hours
Address
James Alexander
1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £180,000 | £1,020,000 |
| Lettings | 100% | 99% | £700 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 28 | 1 | 88 | 0 | 57 | 1 | 6 | 0 |
Areas covered
- SW16
- Norbury
- SW2
- Mitcham
- CR7
- Streatham
- CR4
- Thornton Heath
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 17,2024
Oct 17,2024
0
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Good agents. Good communication and fast reply to issues in the property. Quick and efficient check out as well.
Ken was really helpful at the time to speak with landlord and chase issues for us...
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Jan 23,2024
Jan 23,2024
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Our experience with James Alexander Estates was exceptional, largely thanks to Caroline. Her professionalism and expertise made the property purchase process remarkably smooth. Caroline's genuine demeanor and competence were second to none.
She is undoubtedly the nicest person to work with. A heartfelt thank you ...
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Jan 19,2024
Jan 19,2024
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Caroline is the best! The whole team try their best. Caroline is genuine and empathetic. The process of this company is transparent with prompt emails and texts, so you know where you are at with your sale through the paper trail. I feel very lucky ...
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Jan 10,2024
Jan 10,2024
1
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Ken Hume is my go to person. He is a font of knowledge and shares that knowledge freely. I can rely on him to secure the best sale price. I have found his advice to be realistic and trustworthy. He and his staff Jack and ...
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Jan 04,2024
Jan 04,2024
0
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I could not recommend James Alexander more highly if you are looking to sell a property. We had quite a complex and protracted sale due to some difficult parties within the Chain. When things went awry or got stressful it was a huge comfort to ...
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Dec 07,2023
Dec 07,2023
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Really fantastic - helpful, accommodating and understanding of the specifics of my situation....
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Aug 15,2023
Aug 15,2023
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Thank you so much, especially to Ewa who helped us sell our home. You have been patient and kind throughout the process, and we really appreciate it! Your expertise and understanding have made this a smooth transition, even in the face of difficulties. We couldn't ...
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Jul 17,2023
Jul 17,2023
1
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An excellent service provided by the team in Norbury , Ken and the team gave good advice in selling the property and were supportive throughout , Feedback and communication were excellent as the property went to auction , The communications with regards to viewings was clear and the ...
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Jun 26,2023
Jun 26,2023
0
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I recently purchased a property through James Alexander Estate Agents. Buying or selling a property can be very stressful. During the buying process a few things went wrong that were not the responsibility of my agent, causing a delay in the completion of the purchase. ...
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Jun 16,2023
Jun 16,2023
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The staff could not have been more friendly or efficient. They were a joy to deal with - an he sold the house!...
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May 31,2023
May 31,2023
1
people found
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The team really went the extra mile for us while finding our new home in Norbury. Ewa was our first contact and she took over and listened to what we wanted and showed us what was available in the area going over the options and ...
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May 04,2023
May 04,2023
0
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We would definitely recommend Ken and Ewa from James Alexander. We have just completed the sale of our house and the team were great in every way with prompt and regular communication, going above and beyond in helping us sort out any problems before the ...
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Apr 11,2023
Apr 11,2023
1
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I finally completed on the Sale of my property on the 5th April 2023 phew (last day of final CGT tax changes before they reduce yayy!!) . The sale was being managed by Jack Bowles, Ken Hume and the rest of the team @James Alexander. Although it ...
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Apr 06,2023
Apr 06,2023
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I’ve known Ken, Caroline, Jack and Kelly since 2006 when I first bought an investment flat in Norbury via James Alexander’s. Their professional, objective, unhurried, helpful and friendly advice and their impeccable management of the property throughout the years has been invaluable.
Obviously, in ...
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Mar 22,2023
Mar 22,2023
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We had a seamless purchase of our house through James Alexander and would definitely recommend them. They were knowledgeable and communicative. A real pleasure to work with- not like many estate agents out there....
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Mar 01,2023
Mar 01,2023
1
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I have been dealing with James Alexander for the past 11 years, both as a landlord and sale of properties. I have always found them to be most helpful in every way. As the longest standing agents in the area, their experience and knowledge is most ...
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Feb 24,2023
Feb 24,2023
0
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James Alexander, Caroline and team were so helpful and very caring all the way through.
Can't thank them enough.
Great service and excellent customer care....
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Dec 22,2022
Dec 22,2022
2
people found
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I would highly recommend using the services of James Alexander they have always acted professionally but most importantly been extremely supportive throughout our difficult sales process, always finding time to engage with us throughout and going over and above to try to speed the process. ...
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Dec 01,2022
Dec 01,2022
2
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One of the best estate agent if not the best one around. Very supportive and understands customer's needs. They are patient and willing to help and explain every single concerns I had. As it turns out they James Alexander were the same estate agent I ...
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Nov 28,2022
Nov 28,2022
1
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Bought my house through James Alexander and the service has been outstanding throughout. Brilliant help and communication from Caroline as well as the team. Highly recommended. Best wishes to all....
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Nov 28,2022
Nov 28,2022
0
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Caroline and the team went out of their way to be warm, friendly and helpful throughout the process of buying our property.
Communication was great and we received regular updates on how the sale was progressing.
They even gave us tips on how to sell ...
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Oct 21,2022
Oct 21,2022
0
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We used them when we bought the house almost 5 years ago and were very happy to use them again this time! We worked mostly with Caroline although with some input from Ewa and Ken - they were very good at keeping things moving, representing our ...
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Aug 04,2022
Aug 04,2022
0
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From their first visit to the house the staff at James Alexander have been a delight to work with. Their initial estimate felt realistic and was backed up by actual sale prices. Photos were excellent and the selling price was cleverly pitched. Within 2 days of ...
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Aug 03,2022
Aug 03,2022
1
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Kelly such nice lady very helpful as well regarding tenants always available on phone and email with try to contact her
Thanks you’re help...
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Jul 27,2022
Jul 27,2022
1
people found
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Thank you Ewa and team for a great first time buyer experience. Ewa kept me up to date throughout the entire process and this was greatly appreciated....
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Jun 23,2022
Jun 23,2022
1
people found
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JA were appointed to sell two properties as a result of 2 family bearevements in quick succession. Both houses had been in the family for many years (88 and 61 years respectively) and finding an agent who understood the sensitivities around this and were able to conduct viewings ...
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May 18,2022
May 18,2022
1
people found
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Ewa was helpful and a good communication bridge between me and the sellers.
the cooperation at all steps of the process was crucial towards getting my first home!...
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May 18,2022
May 18,2022
0
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Ewa was helpful and a good communication bridge between me and the sellers.
the cooperation at all steps of the process was crucial towards getting my first home!...
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Apr 29,2022
Apr 29,2022
0
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We approached James Alexander as the executors of a probate property. At our very first meeting at the property, it was obvious that Ken brought a lifetime of experience dealing with the Norbury property market. Ken laid out our options openly in a clear and ...
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Apr 28,2022
Apr 28,2022
0
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We bought our first family home from James Alexander in 2020 and have been very happy with our house purchase. Amazing service from Ewa especially and a big thank you to her and the team. My sister is now purchasing through them, too, and we highly ...
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Caroline
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Ken
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Ewa
(30)
Kelly
(26)
Jack
(17)
Zahra
(6)
James
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Last updated at 2:41 PM 23/09/2016 by Ken Hume
Best Estate Agent in SW16 
Best Estate Agent in SW16 
Best Estate Agent in SW16 
