“Unfortunately I made the mistake of telling them I had ......”
1 Star Review
Oct 30,2016
By:
'TRACEY'
Oct 30,2016
Branch: Letchworth, 6 Station Parade
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: SG6
Branch: Letchworth, 6 Station Parade
Sales (as a Buyer)
Postcode: SG6
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Unfortunately I made the mistake of telling them I had never purchased a property myself before stupidly thinking they may be more understanding and helpful. . . . They were attentive till I put in an offer for a property...told my offer would only be excepted by seller if I used Connells solicitors, so I agreed, later to find out that seller had not made this a condition of sale. Throughout the process I had to chase agents for second viewings, information etc. They never returned my calls had to physically go into Connells on many occasions, manager was never there and never got back to me with answers to my inquiries. Apparently as I had used their solicitors I was eligible for a '£500 buyers incentive' but was not told about this at the beginning of the process, it was my seller that informed me further down the line, I went into Connells to enquire about it and was told it was probably to late to apply and had to speak to manager. . Again he was not in the office and DID NOT GET BACK to me by phone or email. Wrongly I literally gave up chasing them as i was too stressed out and just wanted to get to the end of the process. I WOULD NOT recommend Connells in letchworth. But must mention Ellie as she was the only person who tried to help.
Comment on agent fees
Only purchased from them so no fee,s
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