Hurst Estate Agents
Aylesbury, HP20
4.1/5, 50 reviews
78% recommended
86% sales valuation accuracy
88% sales fee satisfaction

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“1* is too good a review but i cannot leave 0*'s, ......”

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Oct 26,2016
Minithumbdown
By: 'Adam'
Oct 26,2016
2 people found
this helpful
1* is too good a review but i cannot leave 0*'s, totally let down as a vendor & looking at it we are not the only ones. Lied to on numerous occasions, NEVER pick up the phones, unprofessional & rude weekend staff & felt like a morgue when going into the offices on a weekend which to us should have been the busiest times, due to working away during the week try to organise or speak to someone on a weekend but have to wait until a Monday to speak to someone who can actually make a decision. Scripted feedback, this was only received after we complained about getting NO feedback from viewings, was told we had a Very sellable house the usual waffle but not even a silly offer, nothing. The contract we signed was never explained & we are tied into a 22 week period, was told we could go multi agent to then be told a new contract would NOT be issued but the original would still be in place just that we would get an email stating they were letting us go multi, so basically someone else can do all the leg work of selling but they get their percentage for doing absolutely nothing. Selling & buying a house is stressful enough but our experience with Hurst has made the whole experience twice as stressful & totally delayed our previous plans. Thanks for nothing!! Absolutely useless!!!!
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Latest Reviews

View all Reviews 50
5th Dec 2021
reviewed by 'Steph'
“Having used them as a letting agent it's sad to say they will do anything to take your money with ......”
23rd May 2019
reviewed by 'Charlous'
“great services.provided.They take care of customers very much. I will use their service again and will recommend to ......”
23rd May 2019
reviewed by 'R.Sohaib'
“Extraordinary services.provided.They take care of their customers very much. I will use their service again and will recommend ......”
20th Mar 2019
reviewed by 'D'
“Having rented a property through Hursts I have found them to have lied before and after signing the contract the ......”
30th Oct 2017
reviewed by 'cjbalways'
“I have to be honest, Hurst have not been great, at the start of selling my property everything seemed to ......”
16th Jan 2017
reviewed by 'Maddiemaddison'
“Have rented through hurst for 3 years now have had everything go wrong with the flat from 3 floods to water coming ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Hurst Estate Agents
7-9 Kingsbury Square
Aylesbury
Buckinghamshire
HP20 2JA
01296 397800

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 86% 88% £165,000 £375,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 4 6 4 13 1 8 0 2 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Aylesbury, HP20
Hazlemere, HP15
High Wycombe, HP13

“Having used them as a letting agent it's sad ......”

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Dec 05,2021
Minithumbdown
By: 'Steph'
Dec 05,2021
0 people found
this helpful
Having used them as a letting agent it's sad to say they will do anything to take your money with no return. The workmen they use provide a poor service and have always left the Tennant calling direct for additional assistance, on many occasions I've ...
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“Good Agency...”

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May 23,2019
Minithumbup
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Kate
By: 'Charlous'
May 23,2019
0 people found
this helpful
great services.provided.They take care of customers very much. I will use their service again and will recommend to others....
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Comment on agent fees
good
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“Extraordinary service...”

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May 23,2019
Minithumbup
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Sheri
By: 'R.Sohaib'
May 23,2019
0 people found
this helpful
Extraordinary services.provided.They take care of their customers very much. I will use their service again and will recommend to others....
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Comment on agent fees
good
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“Total Lack of communication and care...”

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Mar 20,2019
Minithumbdown
By: 'D'
Mar 20,2019
0 people found
this helpful
Having rented a property through Hursts I have found them to have lied before and after signing the contract the complete lack of communication is astounding!! They don't answer the phone they don't answer their emails and when they do yet more lies!! and I ...
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By: David Stevens
Apr 18, 2019
View all comments (1)
Don't go near Hurst, High Wycombe. No weekly reports provided despite promises for my up for sale studio. 6 requests for stats ignored thus not possible to ask informed questions or come to informed decisions- you have to ring and chase them. The worst was Adam Driver's utterly arrogant and rude responses to my polite request for a situation update - "it's not for us to contact you" he said amongst other unpleasant remarks. He apologised for his behaviour, after two days, but only after I compla ...

“I have to be honest, Hurst have not been great, ......”

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Oct 30,2017
Minithumbdown
By: 'cjbalways'
Oct 30,2017
5 people found
this helpful
I have to be honest, Hurst have not been great, at the start of selling my property everything seemed to be OK, Sarah from the Aylesbury office kept me posted regularly and her communication was good. Whenever Sarah was away from the office that's when ...
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Comment on agent fees
Very poor! Got charged the full amount even though they made so many mistake and cost me potential buyers.
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“Have rented through hurst for 3 years now have had everything ......”

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Jan 16,2017
Minithumbdown
By: 'Maddiemaddison'
Jan 16,2017
3 people found
this helpful
Have rented through hurst for 3 years now have had everything go wrong with the flat from 3 floods to water coming through the walls turning my furnitue mouldy !! 15 months without my ensuite being used as i need a new shower reported to them any number of ...
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Comment on agent fees
Bad
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“1* is too good a review but i cannot leave 0*'s, ......”

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Oct 26,2016
Minithumbdown
By: 'Adam'
Oct 26,2016
2 people found
this helpful
1* is too good a review but i cannot leave 0*'s, totally let down as a vendor & looking at it we are not the only ones. Lied to on numerous occasions, NEVER pick up the phones, unprofessional & rude weekend staff & felt like a morgue when going ...
read full review
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“Hurst in Aylesbury managed to get a tenant within 2-3 ......”

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Feb 15,2016
Minithumbdown
By: 'Floreygardens'
Feb 15,2016
2 people found
this helpful
Hurst in Aylesbury managed to get a tenant within 2-3 weeks but 2 weeks after the tenant had moved in we were still waiting for the rent to arrive into our account. Apparently because the lady who does the accounts was away! This was not the ...
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Comment on agent fees
Fees are reasonable.
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“I am a land lord gave the contract to this ......”

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Nov 16,2015
Minithumbdown
By: 'Aylesbury'
Nov 16,2015
4 people found
this helpful
I am a land lord gave the contract to this foolish incompetent, ill manored staff who laugh at you on the phone. I foolishly signed up with them after the first 3 months it went down hill they gave quotes for work which I signed off ...
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What agent could do to change your mind?
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Comment on agent fees
A rip off as they are not worth it what so ever a child could to the job Hursts did better
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“The service I've received from Kate was excellent from start ......”

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Feb 04,2015
Minithumbup
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Kate
By: 'Laura'
Feb 04,2015
0 people found
this helpful
The service I've received from Kate was excellent from start to finish. Having never rented a propery before I was quite anxious but kate put me at ease and talked me through all that needed doing. She was very accommodating with viewings as I had ...
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“My husband and I are now owners of our first ......”

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Jan 08,2015
Minithumbup
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Kerry
By: 'Kelly'
Jan 08,2015
0 people found
this helpful
My husband and I are now owners of our first property together courtesy of Hurst, particularly Kerry Carter. It was refreshing to deal with an estate agent who gave 100% and returned all phone calls. I have been very impressed with her communication and attention to ...
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“The two letting agents were extremely helpful and prfessional. The ......”

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Dec 08,2014
Minithumbup
By: 'Susan'
Dec 08,2014
0 people found
this helpful
The two letting agents were extremely helpful and prfessional. The tenant lease contract is far superior to the one my previous agent of 13 years was using. They were also tireless in showing prospective tenants round and very good at keeping me informed. I can thoroughly ...
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“I have been using Hurst now for a number of ......”

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Oct 26,2014
Minithumbup
By: 'Steve'
Oct 26,2014
0 people found
this helpful
I have been using Hurst now for a number of years to manage my rental properties and they have recently sold one of them for me. I was very pleased with their service as always. They came out to value the property and it was ...
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“Carly was a fantastic saleswoman. She has a lovely personality ......”

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Oct 19,2014
Minithumbup
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Carly
By: 'Gill'
Oct 19,2014
0 people found
this helpful
Carly was a fantastic saleswoman. She has a lovely personality and you feel she is being open and honest. Very enthusiastic, supportive and lovely. Nothing was too much trouble for her. It was the best move I have ever experienced....
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“Great service with excellent level of communication throughout. Persistently dealt ......”

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Oct 17,2014
Minithumbup
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Sheri
By: 'Toye'
Oct 17,2014
0 people found
this helpful
Great service with excellent level of communication throughout. Persistently dealt with an uncommunicative solicitor beyond our expectations. A big thank you to all the team....
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“We contacted Hurst to sell our property, they came out ......”

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Sep 19,2014
Minithumbup
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Sheri
By: 'Emma'
Sep 19,2014
0 people found
this helpful
We contacted Hurst to sell our property, they came out very quickly and had i on the market in record time. We had so many viewing in one week, with fantastic communications and feedback from Hurst. The property was sold within a week. We have ...
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“A very helpful and friendly team who did everything they ......”

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Sep 19,2014
Minithumbup
By: 'SM'
Sep 19,2014
0 people found
this helpful
A very helpful and friendly team who did everything they could to make the whole process as simple and painless as possible. Nothing was too much bother and everthing was done with a smile...
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“Just wanted to share my experience of using Hurst Estate ......”

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Sep 12,2014
Minithumbup
By: 'JRB'
Sep 12,2014
0 people found
this helpful
Just wanted to share my experience of using Hurst Estate agents to let out my property for the last five years or so. There have been some challenging tenants in the past and Lesley and her team have never failed to go the extra mile ...
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Comment on agent fees
Very competitive and very on the ball about when to put the rent up.
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“Rachael did the valuation and we were really pleased with ......”

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Sep 03,2014
Minithumbup
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Sheri
By: 'Ms'
Sep 03,2014
0 people found
this helpful
Rachael did the valuation and we were really pleased with how quickly we received a market report which was really thorough. Sheri took the photos and within one day we had 14 viewings booked in. Communication was great throughout. Thank you :)...
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“Sheri was extremly professional and personable; providing a realistic and ......”

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Aug 16,2014
Minithumbup
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Sheri
By: 'Meeksy'
Aug 16,2014
0 people found
this helpful
Sheri was extremly professional and personable; providing a realistic and very quick valuation producing all marketing material, which lead to immediate viewings. I sold promptly and Sheri maintained a lovely and friendly attitude throughout; doing a fantastic job in what turned out for myself to ...
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“They were helpful, responsive and superb from start to finish. ......”

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Jun 03,2014
Minithumbup
By: 'Graham'
Jun 03,2014
0 people found
this helpful
They were helpful, responsive and superb from start to finish. I took them up on their special offer to help me find a tenant and their service was reassuring that they would find me a suitable person(s). They were friendly whilst being professional which ...
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“I chose to let my property with Hursts estate agents ......”

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May 20,2014
Minithumbup
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Carly
By: 'April'
May 20,2014
0 people found
this helpful
I chose to let my property with Hursts estate agents for 2 reasons: 1. They had competitive prices for inventories etc. 2. They were responsive to my emails I expected the service to dip once I chose them as my go forward agent but am pleased to say ...
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“I have been working with Hursts Lettings for 3 years and ......”

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May 12,2014
Minithumbup
By: 'V'
May 12,2014
0 people found
this helpful
I have been working with Hursts Lettings for 3 years and they have always proven to be incredibly helpful, going above and beyond to assist with any queries or issues. I have been very lucky with the 2 x tenants that lived in the property but I ...
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“We would personally like to thank Rebecca for her time ......”

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Mar 01,2014
Minithumbup
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Rebecca
By: 'Mr'
Mar 01,2014
0 people found
this helpful
We would personally like to thank Rebecca for her time and patience as without her this wouldn't of been possible. If in the distant future we wanted to buy another property we would have no hesitation in returning back to Hurst. We would gladly recommend ...
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“This agency was excellent when we had problems with door ......”

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Feb 10,2014
Minithumbup
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Kate
By: 'Dona'
Feb 10,2014
0 people found
this helpful
This agency was excellent when we had problems with door handles and our boiler broke down. They sent a technician the same day and we didn't even have to go 24hrs without heating/hot water. Kate has always been very efficient, reliable and friendly. As ...
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“This agency was excellent when we had problems with door ......”

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Feb 09,2014
Minithumbup
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Kate
By: 'Dona'
Feb 09,2014
0 people found
this helpful
This agency was excellent when we had problems with door handles and our boiler broke down. They sent a technician the same day and we didn't even have to go 24hrs without heating/hot water. Kate has always been very efficient, reliable and friendly. As ...
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“From beginning to end, Sheri has been very helpful, our ......”

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Jan 13,2014
Minithumbup
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Sheri
By: 'Dean'
Jan 13,2014
0 people found
this helpful
From beginning to end, Sheri has been very helpful, our original enquiry was for a 2 bedroom apartment but unfortunately the deposit percentage pushed us over our budget, not expecting to hear from Sheri after this, we started looking elsewhere, then about 2 weeks later, I received ...
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“I had an excellent experience selling my propertywith Hurst . I ......”

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Jan 08,2014
Minithumbup
By: 'Alison'
Jan 08,2014
0 people found
this helpful
I had an excellent experience selling my propertywith Hurst . I was always kept up to date and all queries dealt with promptly . When my original purchasers fell through it was not at all long before they found another one . The staff were all exceptionally friendly ...
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“We switched from our existing letting agent to Hursts as ......”

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Oct 24,2013
Minithumbup
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Kate
By: 'Andrew'
Oct 24,2013
0 people found
this helpful
We switched from our existing letting agent to Hursts as we were at our wits end with our existing agent and we are so glad we did. Hursts have been professional from the start. They always return calls/emails promptly and go out of their ...
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“As buyers we received a fantastic service from Hursts. The ......”

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Oct 11,2013
Minithumbup
By: 'Jayne'
Oct 11,2013
0 people found
this helpful
As buyers we received a fantastic service from Hursts. The transaction should have been a stress-free one, however due to matters outside the control of both ourselves and the vendor was delayed time and time again. Hursts were excellent at chasing the relevant parties for ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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