50% lettings valuation accuracy
50% lettings fee satisfaction
Mar 22,2012
Mar 22,2012
9
people found
this helpful
this helpful
At first this estate agents were helpful and friendly... Then the cracks started to show... Starting with the Agents not being able to give us a second veiwing of the property in which we had agreed to rent with... 3 weeks it too us and the second viewing that we had was the day before our move in date... so moving day all fine and cheery then.. as soon as they get the money... they dont want to know... the property has bad damp, smells and was absolutely filthy!
Now we have been living in the property for a month we have done a little decorating and given the house the tLC which it deserves as its a lovely house... So .. our rent is due at the end of the month.. asking numerous times for the rent to be taken on the 1st of every month The girl at haart completely avoided my questions bearing in mind ive emailed her on 9 different occasions regarding this, also Bank details givene to us are fo a completely different property! So how only has this leaked their datat protection act but they have given out quite carelessly bank account details for another lanlord! The maintenance department are hopeless! I called them on the 6th March in regards to the pull cord for the bathroom light being broken... its the 22nd now and i still have heard nothing!!
FAIL
Will not be using this estate agent again!!
Now we have been living in the property for a month we have done a little decorating and given the house the tLC which it deserves as its a lovely house... So .. our rent is due at the end of the month.. asking numerous times for the rent to be taken on the 1st of every month The girl at haart completely avoided my questions bearing in mind ive emailed her on 9 different occasions regarding this, also Bank details givene to us are fo a completely different property! So how only has this leaked their datat protection act but they have given out quite carelessly bank account details for another lanlord! The maintenance department are hopeless! I called them on the 6th March in regards to the pull cord for the bathroom light being broken... its the 22nd now and i still have heard nothing!!
FAIL
Will not be using this estate agent again!!
Was this helpful?
Yes
Yes
Aug 11, 2012
so after two viewings you didnt notice the damp, the smells or the filth? and you still moved in??? your mistake im afraid
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
2nd Mar 2021
reviewed by 'Andrew'
13th Dec 2019
reviewed by 'Alison'
2nd Aug 2019
reviewed by 'carmen'
7th Aug 2018
reviewed by 'Mnewland'
5th Jul 2018
reviewed by 'Melanie'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 50% | £500 | £1,295 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 2 | 4 | 0 | 4 | 0 | 3 | 2 |
Areas covered
- TA1
- TA2
- TA3
- TA4
- TA5
- TA6
- TA7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 02,2021
Mar 02,2021
0
people found
this helpful
this helpful
Dan was very helpful during and throughout the process would recommend if your looking for a property or a room...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 13,2019
Dec 13,2019
0
people found
this helpful
this helpful
I was very pleased with the personal, friendly and efficient service from Victoria at Haart Estate Agent.
Victoria was helpful, knowledgeable, called back when she said she would, a good experience in what is a stressful process, I would definitely recommend to other people....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2019
Aug 02,2019
0
people found
this helpful
this helpful
Very fast response and very to my emails and Mr Munroe got me the viewing marked as soon as possible...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2019
Jun 24,2019
0
people found
this helpful
this helpful
Just signed up with Haart Taunton branch. Absolutely fantastic experience to date. James couldn’t have been more professional on the intro meeting - no hard sale and took the time to explain the marketing thoroughly. 3 days in and already 3 viewings booked. Professional service through ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 07,2018
Aug 07,2018
0
people found
this helpful
this helpful
We wanted to let our house out with haart and after three weeks cancelled the service. The communication was dreadful, there was no feedback on viewings, promises were broken and so on. I wouldn't trust them to rent out my car let alone my house. ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jul 05,2018
Jul 05,2018
0
people found
this helpful
this helpful
Thanks to Dan Saunders for all your help in finding suitable properties for our clients. You're always a pleasure to talk to, going above and beyond to accommodate my endless stream of prospective tenants! I would recommend Haart for both tenants and landlords!
Fantastic customer ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05, 2018
View all comments
(1)
Thank you Melanie, I'm glad you've found the service a pleasurable experience! ...
Jul 03,2018
Jul 03,2018
0
people found
this helpful
this helpful
Looking into buying my first home, both James' have been really helpful and patient with my situation ... fully recommend them to everyone looking into buying.
Thanks again :)...
read full review
read full review
Comment on agent fees
Didn’t have any fees
Was this helpful?
Yes
Yes
May 03,2018
May 03,2018
0
people found
this helpful
this helpful
I'd a fantastic service from James, Brandon and Dan. They went the extra mile for me as I was out of the country while the property was up for sale. I'm very happy to highly recommend Heart Taunton....
read full review
read full review
Comment on agent fees
Very acceptable and fair.
Was this helpful?
Yes
Yes
May 09, 2018
View all comments
(1)
Hi Kate, Thank you very much for your kind review of our company and the excellent service you received! Unfortunately you didn't click 5-Stars so it has been registered as a 1-Star review!! If you have the ability to edit it, that would be amazing :) It has been a pleasure dealing with you throughout this transaction.
James from Haart Taunton ...
Jan 30,2018
Jan 30,2018
0
people found
this helpful
this helpful
Found Haarts very professional and thorough in their approach to marketing my property. Escorted every viewing which not all agents do. All staff made sure they were well versed with the property and answered all queries by clients fully....
read full review
read full review
Comment on agent fees
Fees are in line with other agents
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Apr 17,2017
Apr 17,2017
0
people found
this helpful
this helpful
Recently purchased a Property through Haarts arranged a few viewings and Dan was always punctual.
They encountered a few problems with the vendor, but Emma was very good and kept me up to date in a very difficult situation, very frustrating at times but no ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18, 2017
View all comments
(1)
Hi Daveyb,
Thank you for your kind review of our Taunton branch, we're pleased to hear you received a very satisfactory service. We will pass this feedback on.
Regards
Ross ...
Feb 10,2017
Feb 10,2017
0
people found
this helpful
this helpful
Emma, James & Dan at Haart have been very helpful with the effort they have put into selling my house, they have continually rang me with updates on prospective buyers and always contact me to make sure it is ok to bring people around for viewings,...
read full review
read full review
Comment on agent fees
This agent's fees are very reasonable within the sector market
Was this helpful?
Yes
Yes
Feb 10, 2017
View all comments
(1)
Hi Steve,
Thank you for your kind review of our Taunton branch, we're happy to hear they were very helpful with the sale of your property and kept you constantly updated throughout. We will pass this feedback on.
Regards
Ross ...
Nov 13,2015
Nov 13,2015
4
people found
this helpful
this helpful
I asked Haart in Taunton to value my property with a view to selling. It was valued but no photos taken. I did however sign a contract but did not think it was a sole agency as I had just been with an estate agent ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18, 2015
View all comments
(1)
Hi,
Sorry to read this. Can you forward the details including the cancellation email to help@haart,co.uk so we can try to resolve this ?
Many thanks
Melanie Smith
Customer Relations Manager ...
Aug 20,2015
Aug 20,2015
0
people found
this helpful
this helpful
We cannot praise Haarts enough. They found a buyer within 4 days. Professional team run by an excellent manager Rebecca. Emma kept us up to date with the buyers progress. Thank you so much for making this transaction stress free. We will always recommend you. In ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03, 2015
View all comments
(1)
Hi Paula,
Thank you for your lovely review. We are so pleased to hear about your experience with us and the success of your sale. All the best with your second property.
Kind regards,
Melanie Smith Customer Relations Manager ...
Dec 08,2014
Dec 08,2014
4
people found
this helpful
this helpful
Haart in taunton have no morals or principals in my view. They have no respect and are very rude! We are renting a flat through their company. It has really bad black mould an inch thick off of the walls! Including in my 6 months old ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 12, 2014
View all comments
(1)
Hi Laura
I'm really sorry to hear about this. Please can you drop me an email as soon as possible so we can investigate this urgently: [email protected]
Many thanks
Melanie Smith
Customer Relations Manager ...
Jul 10,2014
Jul 10,2014
0
people found
this helpful
this helpful
Exceptional service from an exceptional member of staff. I put the sale of the property down to the perseverance, interest and professionalism of Will H. I honestly felt as though he was invested in the sale of the property and my trust in him led ...
read full review
read full review
Comment on agent fees
Agents were open to negotiation
Was this helpful?
Yes
Yes
Jul 10, 2014
View all comments
(1)
Dear Claire,
Thank you for taking the time to write this review. We are very pleased to hear about your positive experience with us. All the best for the future!
Melanie Smith, Customer Relations Manager. ...
Apr 03,2013
Apr 03,2013
9
people found
this helpful
this helpful
This is my first time property hunting, but I know bad service when I see it and quite frankly the way Haart have treated me and my partner, I will never use them again.
I called the Haart office in Taunton several weeks back now ...
read full review
read full review
What agent could do to change your mind?
Haart could have treated us with a little decent respect and acted as though they actually wanted our custom. They should have a communal diary, so that everyone can see who is viewing what when. They should keep a tight record of their customers details. And they should keep each others phone numbers and keep their phones. They should be more polite and focus more on their customer service. They should be more prepared and more organised. And overall more professional.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 22,2012
Mar 22,2012
9
people found
this helpful
this helpful
At first this estate agents were helpful and friendly... Then the cracks started to show... Starting with the Agents not being able to give us a second veiwing of the property in which we had agreed to rent with... 3 weeks it too us and the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11, 2012
View all comments
(1)
so after two viewings you didnt notice the damp, the smells or the filth? and you still moved in??? your mistake im afraid ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Contact Rebecca Chudley in writing, Branch Manager
Last updated at 11:37 AM 14/09/2015 by Rebecca Chudley
