67% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Mar 22,2012
Mar 22,2012
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In short, the service has been fantastic and a class apart from their competitors. I say this with confidence because I worked in residential sales in the area for 2 years 8 years ago, and having moved flats in London 6 times, I feel I have a good idea of how Chesterton Humberts measure up to their competition.
Both Stav Nicola and Joyce Sorkpor have always been efficient, polite and professional at every single point of contact as we moved into the flat. Ashley Burgess in particular has been brilliant throughout the tenancy; if Ashley says hes going to do something it actually happens and if a problem arises he gets it sorted. He has always dealt with all queries with a high level of professionalism whatever the situation and is a credit to your office.
I have no reason to say this aside from I feel compelled to do so. I know from experience that estate agents very rarely get any credit when things go well (least of all from tenants) but will always get a lot of grief (whether justified or not) when things dont go smoothly. This has easily been the most professional and least painful experience I have had when using an agent.
Both Stav Nicola and Joyce Sorkpor have always been efficient, polite and professional at every single point of contact as we moved into the flat. Ashley Burgess in particular has been brilliant throughout the tenancy; if Ashley says hes going to do something it actually happens and if a problem arises he gets it sorted. He has always dealt with all queries with a high level of professionalism whatever the situation and is a credit to your office.
I have no reason to say this aside from I feel compelled to do so. I know from experience that estate agents very rarely get any credit when things go well (least of all from tenants) but will always get a lot of grief (whether justified or not) when things dont go smoothly. This has easily been the most professional and least painful experience I have had when using an agent.
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Latest Reviews
16th Aug 2021
reviewed by 'Greg'
9th Sep 2019
reviewed by 'Ruth'
20th Jul 2017
reviewed by 'A'
23rd Jun 2017
reviewed by 'Luff'
Opening Hours
Address
Chestertons
220 Tower Bridge Road
Tower Bridge,London
Greater London
SE1 2UP
020 7357 7999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £500,000 | £875,000 |
| Lettings | 0% | 50% | £1,500 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 4 | 3 | 4 | 0 | 1 | 0 | 1 | 0 |
Areas covered
- SE1
- Southbank
- Wapping
- SE16
- Shad Thames
- E1
- E1W
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 16,2021
Aug 16,2021
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I wanted to write to thank you for the support and cooperation. I really appreciate Neil and Alex professionalism and guidance during the purchase of my first home. It wasn't easy as we all thought on the beginning but you managed this well between both ...
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Jan 12,2020
Jan 12,2020
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Excellent. Thoroughly dependable and trustworthy. We were delighted. Thankyou very much for your help and reassurance in that stressful time. Alex Hensley was fantastic and professional....
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Sep 09,2019
Sep 09,2019
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Chestertons is the most incompetent agency i ever dealt with in the 3 years i lived in london, unresponsive and to be blunt utterly useless . I loved my flat but another year of dealing with chestertons? no, our land lord ended up leaving them too i ...
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Jul 20,2017
Jul 20,2017
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A great experience with chestertons. Stav has been really helpful. He's always on time. Thank you very much Stav!...
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Jun 23,2017
Jun 23,2017
1
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A no nonsense family of dedicated professionals ready to go the extra mile to help you. Ethical and efficient. Rare....
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S
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Jun 19,2017
Jun 19,2017
4
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Very unprofessional. The Agent couldn't provide any information on the properties he was managing. He was unrealiable, he responded after 10 days to my queries. Also very arogant, rude, and passive....
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Comment on agent fees
Too overpriced for his terrible service and behaviour.
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Apr 16,2017
Apr 16,2017
1
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Excellent service. Without John's intervention the chain we were in would have fallen through but it didn't and we're really happy in our new home . Calm ,professional, polite and efficient
Many thanks to you and the team...
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Comment on agent fees
Good
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Mar 08,2017
Mar 08,2017
1
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Selling a home can be a very stressful experience but the professionalism and courtesy of Chesterton's staff made all the difference. I was impressed by their attention to detail and the degree to which I was kept informed as the process moved forward. I felt ...
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Comment on agent fees
I found the fee negotiation very fair and the fees paid were well justified.
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Oct 20,2016
Oct 20,2016
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I have rented two flats from through this branch and have had excellent experiences, both in the search process and with respect to the management of the property. They have been very responsive and very helpful....
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Oct 10,2016
Oct 10,2016
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I'm really happy with the service received and it actually exceed my expectations. While I was looking for the flat the service was excellent and when I finally put an offer on the property the process was smoother than expected. All the process was clear, ...
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Comment on agent fees
Agent's fees are ok, aligned with market standards.
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Jan 15,2015
Jan 15,2015
1
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Terrible service, communication was appalling, I will be telling everyone I encounter to avoid any correspondence with this agency, absolutely awful...
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Jun 24,2013
Jun 24,2013
0
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Manuela pursued the sale with diligence and care, showing prospective buyers around on my behalf and liaising effectively to resolve any issues or problems that arose. She was always reassuring and helpful. Matt stood in for Manuela during an unavoidable absence and it says much ...
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Dec 04,2012
Dec 04,2012
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I completely agree with Gavin on Chesterton Humberts, particularly with regard to their London Bridge office. The service provided by Chesterton Humberts has been fantastic. They are prompt, polite and offer a very cost effective service. I live abroad and the level of service they ...
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Mar 22,2012
Mar 22,2012
0
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In short, the service has been fantastic and a class apart from their competitors. I say this with confidence because I worked in residential sales in the area for 2 years 8 years ago, and having moved flats in London 6 times, I feel I have a good ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 10:02 AM 01/11/2018 by Alex Hensley
