95% sales valuation accuracy
99% sales fee satisfaction
71% lettings valuation accuracy
91% lettings fee satisfaction
Oct 21,2016
Oct 21,2016
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Bradley's have nice people working for them, however their ability to organise things and chase up clients is shocking and frankly, not very professional.
I originally chose to go through Bradley's to let my property as their branch manager came to see my house and was very confident on his teams ability to move a tenant in within "2 weeks, no problem".
To be fair, they did everything they said they would do, such as put the let on a number of websites with professional looking pictures and guide my partner and I through the letting process.
However, after being told that my house would be ready for the tenants to move in "any day now" almost 3 times a week for a month, only for the tenants application to fall through is incredibly disappointing and financially stressful.
Apparently the team had been leaving messages and waiting for the applicants to return their call rather than speaking to the applicant and getting an active response. This laziness obviously led to the potential tenant then dropping the application and leaving me to wait even longer for them to find new applicants.
This extra wait meant that instead of only paying for my mortgage and my own rent of another property, that I'd also have to cover the electricity, gas, water, internet and council bills of both places, which I'm sure as the reader you can understand put unnecessary strain on my finances (think beans on toast for a month).
Because of the way that Bradley's conducts it business, if you don't let them manage your property, it means that as a landlord you don't see a penny until at least the second months rent. which I was fine with, but then when it took three months to see anything and whilst paying for two properties, you can again probably understand why I haven't rated them as five stars.
All in all a frustrating and eye opening experience.
I originally chose to go through Bradley's to let my property as their branch manager came to see my house and was very confident on his teams ability to move a tenant in within "2 weeks, no problem".
To be fair, they did everything they said they would do, such as put the let on a number of websites with professional looking pictures and guide my partner and I through the letting process.
However, after being told that my house would be ready for the tenants to move in "any day now" almost 3 times a week for a month, only for the tenants application to fall through is incredibly disappointing and financially stressful.
Apparently the team had been leaving messages and waiting for the applicants to return their call rather than speaking to the applicant and getting an active response. This laziness obviously led to the potential tenant then dropping the application and leaving me to wait even longer for them to find new applicants.
This extra wait meant that instead of only paying for my mortgage and my own rent of another property, that I'd also have to cover the electricity, gas, water, internet and council bills of both places, which I'm sure as the reader you can understand put unnecessary strain on my finances (think beans on toast for a month).
Because of the way that Bradley's conducts it business, if you don't let them manage your property, it means that as a landlord you don't see a penny until at least the second months rent. which I was fine with, but then when it took three months to see anything and whilst paying for two properties, you can again probably understand why I haven't rated them as five stars.
All in all a frustrating and eye opening experience.
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Latest Reviews
26th Sep 2022
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15th Aug 2022
reviewed by 'Rob Beadle'
21st Mar 2022
reviewed by 'Maria and Dave'
23rd Feb 2022
reviewed by 'Doreen'
Opening Hours
Address
Bradleys Estate Agents
1 Meneage Street
Helston
Cornwall
TR13 8AA
01326 564321
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 99% | £49,900 | £770,000 |
| Lettings | 71% | 91% | £425 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 1 | 26 | 0 | 93 | 5 | 103 | 0 | 10 | 1 |
Areas covered
- TR13
- Helston
- TR12
- TR11
- TR20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 26,2022
Sep 26,2022
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I honestly couldn't have asked for more from Bradley's during the purchase of my property. The team were always on hand to support me and without an estate agent managing my sale, they really helped me through the process. Special mention must go to Paul ...
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Aug 15,2022
Aug 15,2022
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Martin Clements, from Bradleys Helston, came to me to do a valuation on the property. He was prompt, very professional, and knowledgeable. He had carried out a lot of research before coming to do the valuation and after viewing the property gave us a valuation ...
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Mar 28,2022
Mar 28,2022
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Bradleys estate agents have been absolutely fabulous. Very professional in a busy and difficult market where many lose thier morals & standards. Paul Suddes a stand out star and handled all aspects of our purchase brilliantly. We would whole heartedly recomend them and thank you from ...
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Mar 21,2022
Mar 21,2022
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We can’t thank the Bradley’s team in the Helston branch enough for the help, advice and constant support in the sale of our house. Martin was clear, focused and hugely helpful right from the start, his professional attitude and no flannel language helped ...
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Feb 23,2022
Feb 23,2022
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Martin and the team at Helston have been amazing. They were so patient with me throughout my long search for a property,
and very kind and helpful when I eventually purchased one, Thank you...
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Apr 01,2021
Apr 01,2021
1
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Paul (and Martin) were absolutely fantastic during our recent purchase of a property with Bradleys. They were professional, supportive, fair and honest. Their team working ethos was clear throughout, and was of incredible value to us at crucial points of the process- where all members ...
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Feb 23,2021
Feb 23,2021
1
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We cannot thank Martin, Lorraine and Paul enough for their outstanding work during the pandemic to help us sell our property.
The process came with some unexpected difficulties but the team worked hard managing the visits on our behalf and in the end, we were ...
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Feb 15,2021
Feb 15,2021
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Paul Suddes was the agent in our purchase through Bradley’s. He was excellent throughout the process. Kept in contact without adding pressure as our sale was difficult. Paul also negotiated between us on a number of unusual requests, and he did this quickly and ...
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Jan 29,2021
Jan 29,2021
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Bradleys have been excellent in providing not only estate agent services (Martin) for selling our house and buying another, but also for arranging a new mortgage (David) and carrying out surveys (Di) on our next house. I will definitley be contacting Bradleys when we come ...
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Sep 22,2020
Sep 22,2020
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Thank you Martin and Team for a very professional service during my recent house sale. All staff were polite and helpful despite working through difficult covid restrictions. We secured a buyer within days of going on the market and the team assisted throughout the sale ...
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Aug 08,2020
Aug 08,2020
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Fantastic service! I had to find a flat and move in on very short notice, and the team worked very hard to make it all happen for me! Particular thanks Ben for coming out late on a Friday evening to make sure I could still ...
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Aug 07,2020
Aug 07,2020
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Bradley's in Helston were professional, thorough and understanding during the sale of my parents property. Communication was excellent during this most difficult time of lockdown. They secured the sale with minimum fuss. Thank you Martin, Lorraine and Ben for all your help, understanding and professionalism....
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Jan 16,2020
Jan 16,2020
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We found Ben to be helpful and decent to deal with. He came back to us with any queries we had raised and would be happy to deal with him again....
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Nov 27,2019
Nov 27,2019
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A really great and thorough service provided by Martin and team in Helston. Very friendly and easy to work with. Would definitely approach them for future service requirements....
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Nov 18,2019
Nov 18,2019
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Very helpful through the process of buying our property. Made us feel very comfortable and we felt we could ring if we had any problems or questions....
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Nov 17,2019
Nov 17,2019
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Ben was a pleasure to deal with, always really helpful and accomodating, couldn't really say the same for Martin though....
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Nov 16,2019
Nov 16,2019
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My dealings were through Martin who was very welcoming and helpful during the process of purchasing a static home. Smooth and efficient communication throughout. Would definitely choose them again....
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Nov 13,2019
Nov 13,2019
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Not very forthcoming really, last contact we had was 21 days ago and that was for us to fill out this review!...
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Nov 12,2019
Nov 12,2019
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Superb customer service with regular telephone calls, I have used a lot of estate agents in my time and Bradley's have always come out top with customer service....
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Oct 22,2019
Oct 22,2019
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Ben was so amazing at selling houses I put an offer in within 10 minutes! Very helpful and very knowledgeable....
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Oct 21,2019
Oct 21,2019
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We are extremely happy with the team at Bradleys Helston they are very friendly, helpful people.Our dealings have mainly been with Martin and Lorraine they have been professional all the way through. Our sale is not complete yet but they are always happy to ...
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Oct 21,2019
Oct 21,2019
2
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I found Bradley's to be the most unhelpful estate agents I have ever dealt with. Not only did they not know the answers to most of the questions that were asked regarding the property, they did not even endeavour or offer to find the answers ...
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Oct 20,2019
Oct 20,2019
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Bradleys Helston have been very professional and helpful with regards to the purchase of our new property. We are extremely happy with all the members of staff they are a very friendly team....
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Oct 20,2019
Oct 20,2019
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Staff at Bradley's helston were helpful throughout the same of the flat, chasing paperwork and following up information when necessary, I would use them again...
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Oct 19,2019
Oct 19,2019
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Our experience with Bradleys estate agents was a pleasure . We dealt with Ben Osborne who made us feel at ease with the whole process . Bradleys estate agents helped us, as first time buyers , buy the house we always wanted ....
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Oct 19,2019
Oct 19,2019
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Very helpful staff, very responsive to requests for information and communication with the vendor, I would be happy to use Bradley’s again...
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Oct 19,2019
Oct 19,2019
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Ben and Lorraine were both incredibly helpful throughout the process, thank you. I would highly recommend using Bradley’s and would not hesitate to use them again in the future....
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Aug 27,2019
Aug 27,2019
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a great agent and very easy to deal with. they gave great service and kept on pushing hard with the sale. highly recommended....
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Aug 26,2019
Aug 26,2019
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The Helston team are all so great. After selling me my property in 2017, I knew I would receive excellent service from them when it came to letting it out when my circumstances changed in 2019. Thanks team Helston for making the experience of owning my first ...
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Aug 24,2019
Aug 24,2019
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Good service, all went smoothly without any hitches. They also recomended a good conveyancing agent who administered the process very efficiently....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 3:05 PM 05/01/2016 by allAgents
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Best Estate Agent in Helston 
