33% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Oct 23,2016
Oct 23,2016
7
people found
this helpful
this helpful
If the option was there to have no stars then that's the rating I would have given! Truly shambolic excuse for an estate agents - honestly don't know where to start.
1. Lies - they are more than happy to lie to you about everything and anything. Tell you the wrong information, it's never their fault, there's always an excuse.
2. Customer care - well, there's none. Ringing up the office is torture, no one passes information onto each other, there's no manners on the phone, getting a hold of certain people is near impossible. Also, if you are thinking that emailing things to keep them on record is a good idea, it's not. They are very good at ignoring emails.
3. Repairs - if they actually bother to try and fix it (which is a rarity) then the 'handyman' Ste either can't fix it, says he's fixed it and hasn't or made the problem even worse. He is the nicest man alive and it's just a shame he's not the 'handiest' of people. BUT if he's tried to fix the boiler for over two months with visits in the region of 15 then it's time to call someone who knows what they are doing.
4. Repairs, part 2 - my boiler broke in January, sods law, and it took over two weeks to fix during which time I had no heating and it was only fixed when I CRIED down the phone as I was so cold.
5. Repairs, part 3 - a leak which turned my house into a damp festering, mushroom growing smelly pit couldn't be fixed. Instead, I lived with damp which eventually led me to more out (of course, the amazing landlord didn't exactly make me want to stay either!).
6. The strange way you apply for tenancy - so anyone who is interested in the property applies, to which you have to pay (what I remember to be) an £180.00 fee. You are not told that other people have too applied, if they have. Then the owner of the property 'picks their favourite' - their words not mine - and the other people DO NOT get their fee back. Best part is you are NOT told this when you apply.
All their tenants I have spoke with echo my experiences above.
1. Lies - they are more than happy to lie to you about everything and anything. Tell you the wrong information, it's never their fault, there's always an excuse.
2. Customer care - well, there's none. Ringing up the office is torture, no one passes information onto each other, there's no manners on the phone, getting a hold of certain people is near impossible. Also, if you are thinking that emailing things to keep them on record is a good idea, it's not. They are very good at ignoring emails.
3. Repairs - if they actually bother to try and fix it (which is a rarity) then the 'handyman' Ste either can't fix it, says he's fixed it and hasn't or made the problem even worse. He is the nicest man alive and it's just a shame he's not the 'handiest' of people. BUT if he's tried to fix the boiler for over two months with visits in the region of 15 then it's time to call someone who knows what they are doing.
4. Repairs, part 2 - my boiler broke in January, sods law, and it took over two weeks to fix during which time I had no heating and it was only fixed when I CRIED down the phone as I was so cold.
5. Repairs, part 3 - a leak which turned my house into a damp festering, mushroom growing smelly pit couldn't be fixed. Instead, I lived with damp which eventually led me to more out (of course, the amazing landlord didn't exactly make me want to stay either!).
6. The strange way you apply for tenancy - so anyone who is interested in the property applies, to which you have to pay (what I remember to be) an £180.00 fee. You are not told that other people have too applied, if they have. Then the owner of the property 'picks their favourite' - their words not mine - and the other people DO NOT get their fee back. Best part is you are NOT told this when you apply.
All their tenants I have spoke with echo my experiences above.
Comment on agent fees
A bit steep, though not out of the ordinary. I do not agree with the fact they let more than one applicant apply and pay the fee without a refund if unsuccessful for reasons which do not relate to them.
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Opening Hours
Address
Rent-Smart.co.uk
9 Manchester Road
Burnley,Manchester
Lancashire
BB11 1HQ
01282 459636
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £450 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 16,2021
Jan 16,2021
0
people found
this helpful
this helpful
I lived in this property a year now and all maintenance issues are resolved quickly and the rent price is right for the area...
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Feb 07,2019
Feb 07,2019
2
people found
this helpful
this helpful
I applied for a house paid the fees and waited for over a week. Then saw the said house had let on it through the internet. So I rang up and they said oh the landlord must have put that up, I'll get back to ...
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Oct 23,2016
Oct 23,2016
7
people found
this helpful
this helpful
If the option was there to have no stars then that's the rating I would have given! Truly shambolic excuse for an estate agents - honestly don't know where to start.
1. Lies - they are more than happy to lie to you about everything and ...
read full review
read full review
Comment on agent fees
A bit steep, though not out of the ordinary. I do not agree with the fact they let more than one applicant apply and pay the fee without a refund if unsuccessful for reasons which do not relate to them.
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Apr 03,2015
Apr 03,2015
5
people found
this helpful
this helpful
Possibly the worst letting agents I have EVER come across.
I submitted my interest in and apartment and soon after was invited to a viewing. The apartment was a complete mess (not the agents fault, but the residing tenant who was moving out). Despite this ...
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May 28,2014
May 28,2014
4
people found
this helpful
this helpful
They are quick to take your money but not so fast to return it.
I left a property I rented through them six weeks ago and I am still awaiting the return of my deposit.
I have contacted them on a weekly basis and I ...
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Apr 13,2013
Apr 13,2013
5
people found
this helpful
this helpful
One of the worst services I have ever used. My wife and I were shown around a property by an agent ("adam"). We were told that we could fax the application form and all relevant documents back to him, which we did the next day. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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