Chester, CH1
4.5/5, 40 reviews
90% recommended
90% sales valuation accuracy
93% sales fee satisfaction
85% lettings valuation accuracy
89% lettings fee satisfaction

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“Categorically the worst company we have ever dealt with. If ......”

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Oct 23,2016
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Daniel
By: 'Emily'
Oct 23,2016
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Categorically the worst company we have ever dealt with. If you are selling a house with them. Please think again.
We recently found the house of our dreams. Two days later we arranged to see the property and both left paid work early in order to attend, only to find Reeds Reins a no show. We called them only to hear they had thought we had cancelled, which confused us both as neither of us had spoken to them. Then we we're told we had to rearrange... we were clearly not very pleased with this outcome. An hour and a half later we were shown around the property by someone who doesn't deal with the sales but the rental side of the company.
Over the next week we put in an offer that was accepted we were thrilled! Then the phone calls began...I received 20 phone calls in a two-week period demanding one thing after another. This works out at 4/5 phone calls a day (this from, not to mention the voicemail's and emails that I was bombarded with. Each phone call was ruder than the last and at times abusive I was told to shut up and listen during one. This took me back as I have only ever been placid and helpful with each request.

That weekend I cancelled my plans to attend a meeting in Watergate street at 9:30. I was met with the comment This should be interesting I was then told I should come back at 4:00 as no one was available. We were spoken too so rudely at this point my father had to walk out of the building as he was so frustrated with the treatment and service we received.

Both myself and my partner work full time and simply felt harassed this has resulted in us withdrawing our offer simply due to the treatment we received. We strongly urge you do not use this company they only create stress.
Comment on agent fees
not applicable
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By: Guy Mansfield
Oct 25, 2016
I am sorry for the way you feel about your experience. At Reeds Rains we have a duty of care to our clients, one of these duties is that we financially qualify any buyer wishing to purchase a home. This can take time to coordinate between various parties and can seem very detailed, we do this so that neither party incurs any unnecessary costs if you are unable to proceed. It was not at all our intention to cause you any stress and once again I do apologise.

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Latest Reviews

View all Reviews 40
26th Jul 2022
reviewed by 'Sally'
“Landlords - do not let your property through Reeds. I literally don't know where to begin with how absolutely shambolic ......”
15th Sep 2020
reviewed by 'Kathryn'
“The team were so lovely to help me buy my first home. No question was too silly and they kept ......”
14th Nov 2019
reviewed by 'Danny'
“Possibly the worst estate agents in the World. They are either grossly incompetent or are in serious financial difficulties. We ......”
14th Aug 2019
reviewed by 'Nova'
“Would definitely recommend this agent if selling in the future. Very helpful and friendly team of staff. Always replied promptly ......”
19th Nov 2018
reviewed by 'Dave'
“Spoke to Georgina today, at the chester branch, she was really helpful, I explained what sort of property I was ......”
16th Oct 2018
reviewed by 'Chester'
“Adam made sure that my moving into the property was handled with the upmost professionalism. There were many maintenance issues ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Reeds Rains
29 Watergate Street
Chester
Cheshire
CH1 2LB
01244 328257

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £130,000 £325,000
Lettings 85% 89% £550 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 3 5 0 8 0 7 0 4 1
Areas covered
  • CH1
  • CH2
  • CH3
  • CH4
  • CH5
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Landlords - do not let your property through ......”

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Jul 26,2022
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By: 'Sally'
Jul 26,2022
0 people found
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Landlords - do not let your property through Reeds. I literally don't know where to begin with how absolutely shambolic every department is of this company. 2 different sets of tenants were placed in the property who were placed in my property over the last 2 years. ...
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“Lovely team...”

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Sep 15,2020
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By: 'Kathryn'
Sep 15,2020
0 people found
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The team were so lovely to help me buy my first home. No question was too silly and they kept me update throughout with the progress of my house....
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“Possibly the worst estate agents in the World......”

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Nov 14,2019
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By: 'Danny'
Nov 14,2019
1 people found
this helpful
Possibly the worst estate agents in the World. They are either grossly incompetent or are in serious financial difficulties. We used Reeds Rains to let our apartment in Chester in early August. It is now mid November and they have still to pay over any ...
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“Excellent service...”

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Aug 14,2019
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claire
By: 'Nova'
Aug 14,2019
0 people found
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Would definitely recommend this agent if selling in the future. Very helpful and friendly team of staff. Always replied promptly by phone or e-mail. Nothing was too much trouble. A special thank you to Clare Beattie at Chester, who dealt with the purchase of my ...
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“Georgina...”

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Nov 19,2018
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Georgina
By: 'Dave'
Nov 19,2018
0 people found
this helpful
Spoke to Georgina today, at the chester branch, she was really helpful, I explained what sort of property I was looking for, she gave me lots of good advice, phoned me back with a update, I really appreciated the work she has put in for ...
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“Letting...”

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Oct 16,2018
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Adam
By: 'Chester'
Oct 16,2018
0 people found
this helpful
Adam made sure that my moving into the property was handled with the upmost professionalism. There were many maintenance issues that needing sorting and he dealt with my concerns prior to me moving in far better than any previous experience I have had when dealing ...
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Good
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“Property Management...”

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Aug 17,2018
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Adam
By: 'Hope'
Aug 17,2018
1 people found
this helpful
Adam Clarkson provided a very professional and friendly service on behalf of Reed Rains. I would have no problems in recommending him to anyone....
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Good
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By: Reeds Rains
Aug 20, 2018
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Thanks so much for your review. It's great to hear that you would recommend Reeds Rains. You can earn Amazon.co.uk Gift Cards when you sign up to our Refer A Friend scheme and recommend us. More info at reedsrains.co.uk/refer-a-friend ...

“Professional and friendly service...”

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May 24,2018
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Adam
By: 'Lisa'
May 24,2018
0 people found
this helpful
As a first time buyer Adam was really helpful giving honest and helpful advise, always available to answer any questions, and kept me well informed of the process! Thank you so much I couldn't be happier with my home 😃...
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Good
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“Firstly, let me outline that Fraser from the Chester branch ......”

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Feb 27,2018
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Ian
By: 'SOPHIE'
Feb 27,2018
2 people found
this helpful
Firstly, let me outline that Fraser from the Chester branch is FANTASTIC. He is NOTHING to do with this review - because he's amazing and literally the only person in the entire organisation that I trust in any way! I've sold 2 properties with Reeds Rains, ...
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Comment on agent fees
Fees are above market value for tenancy finding. They take one months rent PLUS vat. Plenty of agents in Chester take 75% or less.
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“Fraser has been friendly, professional and extremely helpful! We're relatively ......”

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Jan 05,2018
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Fraser
By: 'Meg'
Jan 05,2018
1 people found
this helpful
Fraser has been friendly, professional and extremely helpful! We're relatively new to the housing market and Fraser has made our journey so far effortless. We look forward to keeping in touch as we continue our tenancy and would definitely be inclined to contact Fraser again ...
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“Rented out our first home, had no idea about anything ......”

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Nov 03,2017
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Fraser
By: 'McIntosh'
Nov 03,2017
4 people found
this helpful
Rented out our first home, had no idea about anything at all. Met with the lovely Fraser who was incredibly professional and efficient. From the outset. Nothing was too much trouble and he went above and beyond to provide a very prompt and professional services. ...
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Comment on agent fees
Higher than others but you get what you pay for Andy this is a very professional outfit .
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“Adam and all the team were fantastic. In all my ......”

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Oct 21,2017
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Adam
By: 'Paul'
Oct 21,2017
0 people found
this helpful
Adam and all the team were fantastic. In all my years of buying and selling residential property I have never completed a sale so quick and with so little hassle. If only all agents were this good....
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Good
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“I have to admit I had a fantastic experience when ......”

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Apr 04,2017
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Daniel
By: 'Adam'
Apr 04,2017
0 people found
this helpful
I have to admit I had a fantastic experience when meeting Dan from Reeds Rains when he came to do a valuation on my property. As my property is shared ownership, I had to gain at least three different valuations from different agencies (as requested ...
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Comment on agent fees
Slightly high but the service received is worth it.
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“The team worked hard due to a difficult transaction that ......”

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Dec 10,2016
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Daniel
By: 'Rich'
Dec 10,2016
0 people found
this helpful
The team worked hard due to a difficult transaction that threatened to collapse numerous times. With the support and hard work of Guy and Dan, my purchase was successful and I am now in my new home. I cannot thank Reeds Rains highly enough and ...
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“I have had a fantastic & easy time with Reid's Rains!......”

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Nov 24,2016
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Fraser
By: 'Gemma'
Nov 24,2016
4 people found
this helpful
I have had a fantastic & easy time with Reid's Rains! I found a property that I liked and was interested in so I looked online and requested someone call me - that's when the lovely Fraser called me a few hours later; he has made ...
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“Thanks to Dans knowledge and expertise he was able to ......”

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Nov 14,2016
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Daniel
By: 'Mark'
Nov 14,2016
0 people found
this helpful
Thanks to Dans knowledge and expertise he was able to secure me a mortgage deal for an investment property that was far from straightforward. His ability to act swiftly, process information and deal with both myself (buyer) and the seller was invaluable. Rarely these days ...
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Comment on agent fees
As the buyer I didn't pay the agent but I believe them to be reasonable.
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“We found Fraser very efficient and helpful. He always kept ......”

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Nov 10,2016
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Fraser
By: 'Woz'
Nov 10,2016
4 people found
this helpful
We found Fraser very efficient and helpful. He always kept us up to date with the process and was very prompt to call us and email us. Overall Fraser made moving a very smooth process and we would speak to Reeds Rains in the future ...
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“Dan arranged our mortgage for us and was fantastic to ......”

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Nov 10,2016
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Daniel
By: 'Paul'
Nov 10,2016
0 people found
this helpful
Dan arranged our mortgage for us and was fantastic to deal with. Our appointments were really relaxed and we were impressed by Dan's knowledge of the market as he went through the different options with us. He discussed the pro's an cons of each product ...
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Vey Fair
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“We found Claire to be very efficient and most helpful, ......”

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Nov 09,2016
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claire
By: 'Grasyl'
Nov 09,2016
0 people found
this helpful
We found Claire to be very efficient and most helpful, she was always pleasant to talk to and kept us up to date with the progress of the sale. Always answering our telephone calls and keeping us well informed...
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“Claire was a lovely agent to deal with, relaxed viewing, ......”

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Oct 31,2016
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claire
By: 'Richard'
Oct 31,2016
0 people found
this helpful
Claire was a lovely agent to deal with, relaxed viewing, not being rushed, happy to try and answer any queries. After sales calls could be a bit irritating, (company's that get details from yourselves to sell me things). But reeds rains controlled services were good....
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Buyer
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“Faced with having had three previous estate agencies - online, ......”

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Oct 27,2016
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Clare
By: 'Ken'
Oct 27,2016
1 people found
this helpful
Faced with having had three previous estate agencies - online, on-street and new- start businesses it was fourth time lucky with Reeds Rains. A top team that handled our protracted sale with professionalism, endurance and great support.I had occaison to deal with a number ...
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Comment on agent fees
The agents fees were fair and reasonable, and in our particular case good value from start to end. You can get cheaper but our experience is testament that cheaper isnt better.
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“We decided to go with reeds rains after having our ......”

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Oct 25,2016
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Clare
By: 'Laura'
Oct 25,2016
1 people found
this helpful
We decided to go with reeds rains after having our property valued by numerous estate agents. Rob seemed to really understand the worth of our property rather than just comparing it to what other houses were on the market for nearby. Because of this it ...
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Comment on agent fees
Higher than others but worth it for us.
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“Categorically the worst company we have ever dealt with. If ......”

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Oct 23,2016
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Daniel
By: 'Emily'
Oct 23,2016
0 people found
this helpful
Categorically the worst company we have ever dealt with. If you are selling a house with them. Please think again. We recently found the house of our dreams. Two days later we arranged to see the property and both left paid work early in order ...
read full review
Comment on agent fees
not applicable
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Was this helpful? Yes
By: Guy Mansfield
Oct 25, 2016
View all comments (1)
I am sorry for the way you feel about your experience. At Reeds Rains we have a duty of care to our clients, one of these duties is that we financially qualify any buyer wishing to purchase a home. This can take time to coordinate between various parties and can seem very detailed, we do this so that neither party incurs any unnecessary costs if you are unable to proceed. It was not at all our intention to cause you any stress and once again I do apologise. ...

“We were very impressed by the service we received from ......”

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Oct 21,2016
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Clare
By: 'Michelle'
Oct 21,2016
1 people found
this helpful
We were very impressed by the service we received from the staff at Reeds Rains. Each one was polite and helpful whenever they answered the phone and Claire (not sure which one dealt with our case as only knew her first name) but she was ...
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Comment on agent fees
I think it is within the average fees bracket
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“My husband had used Reeds Rains several years ago to ......”

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Oct 11,2016
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Daniel
By: 'Ailbhe'
Oct 11,2016
1 people found
this helpful
My husband had used Reeds Rains several years ago to obtain some mortgage advise proir to purchasing a property and received excellent service so we chose to use Reeds Rains again. We were taken care of by a gentleman by the name of Daniel Joinson ...
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Comment on agent fees
In line with the market average
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“I was looking for a property in the city and ......”

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Oct 11,2016
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Fraser
By: 'Lily'
Oct 11,2016
4 people found
this helpful
I was looking for a property in the city and Fraser was a great help. Excellent communication and very efficient. Would definitely recommend!...
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good
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“our house was sold very quickly and all the staff ......”

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Oct 11,2016
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claire
By: 'Peter'
Oct 11,2016
1 people found
this helpful
our house was sold very quickly and all the staff were very helpful and friendly. In particular claire who kept us informed all along the process and any problems were quickly resolved and sorted out with her help. I would have no hesitation in recommending ...
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good
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“I have used many letting agents over the years, but ......”

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Oct 10,2016
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Gaynor
By: 'Mr'
Oct 10,2016
1 people found
this helpful
I have used many letting agents over the years, but the process at Reed Rains was ground breaking compared to previous experiences. I have never found it a pleasurable experience, but in this instance it actually was!!! despite fact I only asked them to source ...
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Comment on agent fees
Matched best quote - very competitive for quality of service
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“Good consistent all round friendly service. Approachable staff. House sale ......”

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Jul 08,2016
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By: 'Simon'
Jul 08,2016
1 people found
this helpful
Good consistent all round friendly service. Approachable staff. House sale dealt with quickly and efficiently. Couldn't find any fault with them....
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Comment on agent fees
Unfortunately the sales agent who I originally dealt with didn't disclose the fact that the fees would have VAT added - this was fed back to the Manager
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“I have found Gaynor to be both very helpful and ......”

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Jun 18,2015
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Gaynor
By: 'Wendy'
Jun 18,2015
1 people found
this helpful
I have found Gaynor to be both very helpful and professional. She has helped me clear up some issues that were wrong with one of our utility bills when our last tenant left. Without her help these issues would not have been resolved so promptly. ...
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Vendor Fees

1%

Landlord Fees

10%

Tenant Fees

No fees set.
Last updated at 17/03/2023, 5:25 PM by Michael Fellows
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:25 PM 17/03/2023 by Michael Fellows

Awards won by Reeds Rains, Chester CH1 2LB



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