0% sales valuation accuracy
0% sales fee satisfaction
76% lettings valuation accuracy
86% lettings fee satisfaction
Mar 21,2012
Mar 21,2012
89
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As locals in Twickenham, we approached Dexters with regards to the letting of our house. We bought into their sales pitch with promises of a buoyant market, Landlords receiving asking rents and masses of applicants registered - what a mistake! Two weeks into the marketing, we discovered that they were showing applicants with budgets far shy of what they had valued the house at, and after the first week, viewings dried up completely. There was a distinct lack of feedback - we had to chase for this after every viewing; most of the time it was non-descript and we were none the wiser.
The customer service element is dire - you'll speak to a different person every time you get a call or try to call them, and the calibre of their staff is just awful - I later found out from another local agent that Twickenham is the training office for new Dexters staff - this explains everything!
All in all, a dreadful experience, just don't go there!
The customer service element is dire - you'll speak to a different person every time you get a call or try to call them, and the calibre of their staff is just awful - I later found out from another local agent that Twickenham is the training office for new Dexters staff - this explains everything!
All in all, a dreadful experience, just don't go there!
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Latest Reviews
19th Jul 2024
reviewed by 'POOR SERVICE'
18th Oct 2023
reviewed by 'Anisa Cenaj'
4th May 2023
reviewed by 'Sana'
8th Feb 2023
reviewed by 'Michelle Ann Clare Petersen'
27th Jun 2022
reviewed by 'Arlene'
Opening Hours
Address
Dexters
84 Heath Road
Twickenham
Middlesex
TW1 4BW
020 8744 0074, 020 8744 2233
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £605,000 | £605,000 |
| Lettings | 76% | 86% | £1,095 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 4 | 29 | 5 | 3 | 2 | 1 | 0 | 1 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 19,2024
Jul 19,2024
0
people found
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My flat has been with Dexters since March.
While i was happy with the regular communications .I was flabbergasted to receive a call stating they have removed my listing as i should go somewhere else as they are struggling to sell.
I asked for them ...
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Oct 18,2023
Oct 18,2023
0
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From a long time struggling to find a property, I have received a call from Charlie Evans who said I have got a property which will be good for you and finally I got a good news and now he is helping me throughout the ...
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Jul 11, 2024
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(2)
Dear Anisa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma, Customer Relations Team ...
May 04,2023
May 04,2023
0
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We are in touch with Nitesh from Dexters,Twickenham in our search for a property on rent. Would say he is quite efficient and prompt in replying to all our queries and showing us great houses around twickenham.
Our hunt is still on as its ...
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Jul 11, 2024
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Dear Sana, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma, Customer Relations Team ...
Feb 08,2023
Feb 08,2023
1
people found
this helpful
this helpful
The police are currently investigating my landlord for threatening behaviour and harassment. I have never dealt with or spoken with Dexters company before, yet they emailed me twice, claiming we'd conversed and agreed on a tenancy termination date.
This is libellous, we have never spoken ...
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Jun 27,2022
Jun 27,2022
0
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Amazing service from Peter and team at Dexters Twickenham. Open day arranged in a week and several offers received - such a quick result! I have been kept informed and supported all the way along . Highly recommend Dexters...
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Jun 29, 2022
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(1)
Dear Arlene, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Twickenham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Ria Burton, Customer Relations Team ...
Feb 01,2022
Feb 01,2022
0
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this helpful
this helpful
Disgraceful way treating potential customers! Avoid!
Am surprised higher management employ these bunch of immature muppets! Try to intimidate you and think they can speak to you however they like.
You seriously need to get some training in customer service. Stay well clear of Dexters ...
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Feb 02, 2022
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(1)
We are disappointed to read your 1 star review. We have spoken to the office and have asked the Directors to look into this. If you would like to email us about this further please do contact us at [email protected]. Kind regards, Ria Burton, Customer Relations Team ...
Jul 09,2019
Jul 09,2019
0
people found
this helpful
this helpful
Natalie in the rentals department is very helpful and delivers on what she says she is going to do. Very easy to deal with and a great team around her. Would highly recommend....
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Aug 12, 2019
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Dear Chris, Thank you for your review regarding your experience with our St Margarets Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...
Jun 27,2019
Jun 27,2019
0
people found
this helpful
this helpful
Delphine has been an excellent property manager over the past two years, responding to all queries promptly and efficiently. I also highly commend her for dealing with several tricky disputes in a diplomatic way. She has always been very friendly and approachable and made me ...
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Jun 17,2019
Jun 17,2019
0
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Excellent service provided during our 2 year tenancy. Delphine's speed of response and willingness to help were two of her many great qualities. She dealt with all of our queries (however big or small) quickly and patiently and couldn't have done more for us....
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May 15,2019
May 15,2019
5
people found
this helpful
this helpful
I feel sick to the point of vomitting. Dexter's are compulsive liars and will do anything to intimidate you. Avoid if you want a stress free letting. Lots of other local agents - I regret coming to Dexters Twickenham branch! if i could legally sue ...
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May 17, 2019
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(1)
Dear Peter, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Customer Relations Team ...
May 08,2019
May 08,2019
0
people found
this helpful
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Joanna is a very pro- active property manager she is extremely positive in her approach and very clear in her instruction .
As a contractor working with Joanna is always a pleasure ..
Suzanne
SJT Maintenance Ltd...
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n/a
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Aug 12, 2019
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(1)
Dear Suzanne, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team ...
Apr 24,2019
Apr 24,2019
0
people found
this helpful
this helpful
Joanna was very professional while she look after the property we were living for two years. She answered fast and delivered fast solutions for any problem we would have had....
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Apr 24,2019
Apr 24,2019
0
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Joanna has been an excellent Property Manager.
Efficient and proactive in helping with the move in process through to dealing with any Property Management issues with immediate responses and results....
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Apr 19,2019
Apr 19,2019
0
people found
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this helpful
Joanna has been fantastic to work with. She's professional and prompt with her responses when I have questions or concerns - and makes sure any issues are solved as quickly as possible.
Greatly appreciate your time and care!...
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Apr 17,2019
Apr 17,2019
0
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this helpful
this helpful
After having poor lettings agents prior to Joanna it's great to say that Joanna has been a help to us. We have only been renting the property for little over 6 months but Joanna has helped us resolve any problems with the property....
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Apr 17,2019
Apr 17,2019
0
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Delphine Michaud has been responsive every time I contact her. Very helpful at all times. Excellent service. Thanks Delphine for all your help....
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Apr 01,2019
Apr 01,2019
0
people found
this helpful
this helpful
We have been renting our property with Dexters for 3 months now, and Joanna is always willing to help, friendly and answers our questions efficiently. She always responds to our emails and we are happy with all she does, as well as her follow up calls....
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Oct 13,2017
Oct 13,2017
1
people found
this helpful
this helpful
We have been renting our property through Dexters for 3 years. We live overseas. We have found them to be very honest and professional at all times. Joanna Deer is very pleasant to deal with and gets the job done quickly without fuss (which is exactly ...
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Comment on agent fees
Similar to others.
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Oct 17, 2017
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(1)
Dear Jean,
We are delighted to read that our Twickenham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
May 24,2017
May 24,2017
1
people found
this helpful
this helpful
We recently let our house through Dexters Twickenham and found Harriet Fox, Amy Jane Precious and the team to be very enthusiastic and helpful in guiding us through the process and ultimately finding us good tenants...
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Comment on agent fees
Fees are comparable to everyone else's
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May 26, 2017
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Dear Trish,
Thank you very much for taking the time to leave your kind review regarding your experience with our Twickenham Office.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 11,2017
Apr 11,2017
0
people found
this helpful
this helpful
If you are looking for a letting agent that takes care of your property search for you, look no further! Rhys and Amy at Dexters Twickenham are amazing. They listened to what I was looking for in a property and found ones that meeet the ...
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Comment on agent fees
Competitive and resonable.
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Mar 06,2017
Mar 06,2017
0
people found
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Sonia was a key factor in having my flat rented. She was pro-active, attentive, communicative and always polite.
Thanks Sonia!...
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Comment on agent fees
Acceptable - no issues
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Mar 06, 2017
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(1)
Dear Mike,
Thank you very much for your lovely review regarding our Twickenham Office.
Feedback is very important to us and we appreciate you taking time to post this review.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Plews Head of Customer Relations ...
Feb 18,2017
Feb 18,2017
25
people found
this helpful
this helpful
Shocking - sold my proerty whi;st living in Australia. Gave me a quote they were very confident of achieveing and then within 2 days of house being on market told me it was over-valued by 40k compared to other houses in the market.
Full of ...
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Comment on agent fees
Standard - lied about them too initailkyy
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Feb 20, 2017
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Dear Sir/Madam,
I am very concerned to read your review and keen to discuss this with you.
If you could please contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Plews ...
Oct 21,2016
Oct 21,2016
47
people found
this helpful
this helpful
We are tenants in a house in Richmond managed by Dexters. I have never experienced anything like this in my life---they are arrogant, incompetent and sly. The place was in terrible shape when we moved in, dirty windows, rubbish in the back garden, filthy carpeting. ...
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Oct 20,2016
Oct 20,2016
0
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It's not often I leave reviews, but then again its not often I experience such amazing professionalism and customer service.
I dealt with both Harriet and Sonia, when I let my flat in Twickenham out and on the subsequent re-let.
It was seamless and hassle-free ...
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Comment on agent fees
You can't put a price on avoiding a void period, and they achieve a rental value that made the fees pale into insignificance!!
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Oct 28, 2016
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(1)
Hello,
I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers.
Marilyn ...
Oct 06,2016
Oct 06,2016
48
people found
this helpful
this helpful
We have a managed let in Richmond, Surrey. We chose a managed let as we live overseas and thought this would provide additional security for both us and our tenants. There is nothing managed about the service we have experienced from Dexters and Georgina Keywood. ...
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Comment on agent fees
we pay 13pc for a managed let and end up liaising with tenant directly. there is 0 value for money.
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Oct 13, 2016
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Property Management department. I am Head of Customer Relations and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Jul 05,2016
Jul 05,2016
1
people found
this helpful
this helpful
Sonia is an absolute star. I went through a number of agencies and agents when trying to find my next flat, before settling with Dexters, and this particular branch. Sonia paid close attention to what I wanted and was looking for and was able to ...
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Aug 09, 2016
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Hello,
I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. It is great to hear from our happy customers.
Marilyn ...
Apr 30,2016
Apr 30,2016
0
people found
this helpful
this helpful
Sonia was a pleasure to work with. She understood that I had very specific requirements- that I had pets, needed a property quickly & because I lived 3 1/2 hours drive away couldn't view properties on the off chance. She kept me informed of properties as they came ...
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Comment on agent fees
Haha to me very expensive but I've moved from the Midlands. I think they were comparable to other London agents.
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Jun 24, 2016
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Dear Nelly,
Thank you for your feedback. I am the Head of Customer Relations here at Dexters and it is always nice to read about happy customers.
Thank you once again for your kind comments and we wish you all the best for the future.
Kind regards,
Marilyn ...
Apr 13,2016
Apr 13,2016
62
people found
this helpful
this helpful
Time wasters. Viewed a property on a Wednesday, put in the offer for the place on Thursday. Was told that we would be informed if our offer had been accepted or not by the Friday, then by Saturday afternoon, to then be told it wouldn't ...
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Apr 27, 2016
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Dear Sir/Madam,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters Isleworth Branch.
I understand that the Area Director, Jamie Hearne, has tried to contact you regarding this situation to discuss the matter further with you.
We would appreciate it if you could call him on Tel: 020 8810 1919 to discuss the matter further.
Kind regards
Marilyn ...
Apr 13,2016
Apr 13,2016
0
people found
this helpful
this helpful
Nancy was without doubt the nicest, most consistent and hardworking estate agent I've ever dealt with.
From our very first meeting, right up to a change of personal circumstances that prematurely ended our search - she looked after us with considerable professionalism, kindness and a ...
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Apr 26, 2016
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Hello,
I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Apr 05,2016
Apr 05,2016
0
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I recently dealt with Harriet with regards to renting out my property in Twickenham. I was very impressed by her professionalism and the service she provided managing the work that needed to be done to get the property up to scratch. I was kept informed ...
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Comment on agent fees
Went for the higher fees as I am not resident in the same city. Somewhat high but then the service is good
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Apr 05, 2016
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Hello,
I am the Customer Services Manager here at Dexters. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise