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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 436 Reviews
96% Recommended
98% sales valuation accuracy
95% letting valuation accuracy
98% sales fee satisfaction
81% letting fee satisfaction
Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundati
Townends Regents Sunbury covers Sunbury-on-Thames, including Sunbury Village and Sunbury Common as well as Ashford, Bedfont, Feltham, Hampton, Shepperton and Upper Halliford. Sunbury is full of local history and has a delightful selection of pubs which offer fantastic views of the river come the summer months. There is also a great range of schools and shops available. If you are thinking about selling, buying, letting or renting in or around Sunbury-on-Thames contact us today.
When you work with Townends Regents you benefit from:
• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.
• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.
• A marketing package which is tailored to maximise your property’s exposure.
• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact.
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By : 'Bethany'
Services : Letting(As a Tenant)
Rent PCM : £1195
Would you recommend ? : Yes
Postcode : TW16
Staff were so efficient and kind. Nothing was too much trouble. Even in a tough situation Jess treated me as an important client. I would recommend Regents and Jess and Kristian to anyone! Honestly can't say enough good things!
Fees were reasonable and Jess was so efficient.
<p><Strong>Listening to you</strong><br />
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.<br />
<strong>Helping us to put things right</strong><br />
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.<br />
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.<br />
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.<br />
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500<br />
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.<br />
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:<br />
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk<br />
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
Last updated at 12/6/2017, 7:01:20 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £25,500 | £27,800,000 |
| Lettings | 95% | 81% | £625 | £2,800 |
Stirling Ackroyd
15a Station Road, Sunbury-on-Thames, Middlesex
TW16 6SB
01932 785 171
No Branch Video found...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Stacey
By : 'Bianca'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TW16
I have made an enquiry online asking all the questions I need to and the lady there who called herself Stacey called me back. She was insisting to registered my details. I kindly asked her to remind me which property it was as I sent a couple of messages. When she told me, I asked her the same... Read Full Review
By : Amber Brackley
Jan 25, 2021Dear Bianca, Thank you for taking the time to post a review and providing honest feedback of the service you received. I am sorry to hear that on this occasion we failed to deliver the level of ...
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Katie
Nadine
By : 'Celine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW16
Amazing service from Katie and Nadine. Communication was outstanding. They helped us every step of the way and were excellent. Would 100% use Townends Sunbury for every... Read Full Review
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By : 'Remus'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : TW17
Very bad services, delayed with no realistic expectations, very slow and funny requests During this process of trying to get a house to rent I felt like they are important and I, as a customer I am not important at all. In a competitive market I think they should not exist... Read Full Review
By : carlton watson
Apr 30, 2020this is the worst ever estate agents if… this is the worst ever estate agents if it were down to me they would have no existence on our high streets. staff members very unprofessional who need to ...
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Katie
By : 'Rori'
Services : Letting( Admin )
Would you recommend ? : No
Postcode : TW16
The agents have taken advantage of the current pandemic and they have not had the prospective tenant(s) best interest at heart. The lettings manager Katie, does not possess the skills of a manager and as she has shown a lack of customer service and has been very disrespectful. Katie cannot take... Read Full Review
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Nadine
Katie
By : 'Abi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW16
They sorted me out nicely and in good time.Always happy to talk. Always willing to help even when not obliged... Read Full Review
Reasonable but can be cheaper lol
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By : 'Sam'
Services : Sales( As a Vendor )
Sold price : £264000
Would you recommend ? : Yes
Postcode : TW16
We sold our property with Townends Sunbury. From the start the guys there were super helpful and great with communication.In particular Lauren Hunter in the Progession Team provided us with an amazing service. We had problems with the buyers lenders, but with her determination and constant help we... Read Full Review
Fair
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Nadine
Bethany
By : 'steve-jen'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : TW16
Beth and Nadine both went above and beyond to help us. we are both so grateful for everything they have done to help us get in to our 1st home home... Read Full Review
good
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Nadine
Nadine
By : 'Beverley'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW16
Nadine has been looking after me terrifically. She has been very professional and found new tenants for my property very quickly. I have been most impressed as she has had to particularly help me as I have had to fly out to Australia for a family bereavement. I will always be extremely grateful... Read Full Review
Fair
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Nadine
By : 'Helen'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : TW16
Aaron dealt with the purchase of my property in a friendly professional manner. Nadine was very helpful with finding a tenant promptly. Professional service by all the staff in the Sunbury... Read Full Review
Quite expensive but a good service, I am a new landlord and the added extras (admin fees, check in and check out etc) were not explained up front.
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Nadine
Joseph
By : 'Beata'
Services : Letting( As a Tenant )
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : TW16
Very helpfull and friendly , professional with great attitude towards the clients and families that coming into the offices. Will recommend to friends and family for sure... Read Full Review
Unfortunately the fees were too high
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Katie
By : 'Nick'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : TW16
Very efficient - perhaps our best experience with Townsends in terms of pace of bookings viewings and confirming tenants. References etc dealt with very... Read Full Review
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By : 'Jessica'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : TW16
Upon viewing what we expected to be our dream home in Oct we have since had a 10 month nightmare. The property was mis-advertised. The negotiator made up conversations between herself and the landlord to keep us happy before the contracts were finalised. No checks were carried out prior to us... Read Full Review
Very high fees. You do not get more for your money as the customer service is extremely poor.
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Raegan
By : 'Jak'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW13
very proactive and always tries to help find the answer - it helps me that I do not have to always do the... Read Full Review
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Nadine
Bethany
By : 'Pete'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : TW14
Very pleased with the service that's been provided by Nadine, Reagan and Beth. No issue was ever too small and if unsure they corresponded well with each other and got the queries seen to... Read Full Review
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Nadine
By : 'Henry'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW16
Excellent, polite, efficient service. Emails replied and calls returned in no time. Very helpful, patiently answered all questions we... Read Full Review
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Tim
By : 'EmmaK'
Services : Sales( As a Vendor )
Sold price : £285000
Would you recommend ? : Yes
Postcode : TW16
Sold my property within a week and the whole process from initial meeting to completion was extremely efficient. I was communicated with from start to finish. Both Tim and Emma were brilliant. Highly... Read Full Review
Happy with the fee level. They conducted all viewings so happy to pay for this
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Nadine
By : 'Steven'
Services : Letting( As a Owner )
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : TW16
Good communication, kept me informed at each stage. Worked fast to get a new tenant, exactly what we asked. Slight mix up with the check out but was solved... Read Full Review
Competitive with other agents.
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Terry
Joseph
By : 'Hardip'
Services : Sales( As a Vendor )
Sold price : £327500
Would you recommend ? : Yes
Postcode : TW16
From the minute we signed our contract for regents to act as our agents to sell our properly, we received a professional yet friendly service. I came back to regents on due to the service I originally received in 2015 when Jo sold the property to us initially; I wanted the same service in helping... Read Full Review
I was pleased with the fees as I was just in time for the promotional offer of £1k return if complete by end of June. At the same time we were able to negotiate a good rate with Terry.
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Nadine
By : 'Jo'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : TW19
Nadine was very helpful and informative throughout the whole process and made our experience very pleasant and stressfree. The whole process was very... Read Full Review
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By : 'OutOfhere'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : No
Postcode : TW16
Townends is not a Company you want to RENT from or Let them Manage your property, the Company is built lies. The lack of communication is horrific, unethical bunch *They lied to us about the House being Professionally Cleaned. Which it was not. **They admitted are requesting for proof it was... Read Full Review
What a rip off. Fee £ 750.00 and they do nothing. Other Agents charge £ 350.00 including VAT Another SCAM - I asked why the fee is so her answer was then go elsewhere - Very Rude answer
