0% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
20% lettings fee satisfaction
Oct 14,2016
Oct 14,2016
0
people found
this helpful
this helpful
Not usually one to write this type of review, but the shambolic process that I am currently going through to receive my initial deposit payment back has been disgraceful.
Checked out of the property on 11th September, with Darlows instructing both myself and the other tenants that the landlord had 10 days to make any amendments. Submitted all final bills by the 26th September that were requested of us upon leaving the property. We are still waiting for our deposit to be paid back to us on the 12th October.
Having called Darlows numerous times to chase up the status of the deposit, and when we should be receiving them back (with no amendments being made, as advised by Darlows themselves). Every single time I call, there is a new reason why they are unable to release our deposits. Myself and my fellow house mates have been waiting over 5 weeks for OUR money to be returned. Have spoken to both the Citizens Advice Bureau and the Tenancy Deposit Scheme directly, and if this issue persists, I will be submitting a formal complaint to both organisations.
Checked out of the property on 11th September, with Darlows instructing both myself and the other tenants that the landlord had 10 days to make any amendments. Submitted all final bills by the 26th September that were requested of us upon leaving the property. We are still waiting for our deposit to be paid back to us on the 12th October.
Having called Darlows numerous times to chase up the status of the deposit, and when we should be receiving them back (with no amendments being made, as advised by Darlows themselves). Every single time I call, there is a new reason why they are unable to release our deposits. Myself and my fellow house mates have been waiting over 5 weeks for OUR money to be returned. Have spoken to both the Citizens Advice Bureau and the Tenancy Deposit Scheme directly, and if this issue persists, I will be submitting a formal complaint to both organisations.
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Latest Reviews
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reviewed by 'kathryn'
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reviewed by 'Donnas'
20th Nov 2018
reviewed by 'GR'
30th Sep 2018
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Opening Hours
Address
Darlows
101 Albany Road
Cardiff
South Glamorgan
CF24 3RT
02920 464032
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 33% | £100,000 | £100,000 |
| Lettings | 0% | 20% | £550 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 6 | 0 | 0 | 0 | 1 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 11,2019
Oct 11,2019
1
people found
this helpful
this helpful
Avoid, the worst service I have ever had! They have withheld money from me even though all has been confirmed to be given back!
They hardly reply to emails and give you poor excuses for their terrible communication.
It's been a horrible experience and have ...
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May 09,2019
May 09,2019
1
people found
this helpful
this helpful
I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a ...
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Comment on agent fees
Bad
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May 08,2019
May 08,2019
2
people found
this helpful
this helpful
My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now
we are fighting for the bond which is no surprise. Please avoid this letting company they had us ...
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Comment on agent fees
Bad will never use again and have made loads of family and friends aware of the very poor customer journey experienced
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Nov 27,2018
Nov 27,2018
0
people found
this helpful
this helpful
The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that ...
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Comment on agent fees
Not applicable
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Dec 04, 2018
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(1)
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always looking to improve our application systems and will use your feedback to help this. We wish you all the best for the future in your new home.
Darlows Albany Road (Lettings) ...
Nov 20,2018
Nov 20,2018
0
people found
this helpful
this helpful
I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And ...
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Comment on agent fees
Bad
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Dec 04, 2018
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(1)
Dear Golnaz Rafei,
Your feedback is very important to us and we'd like to look into this further as it does not correlate with our previous discussions and our understanding of the service rendered for both the letting of your property or the sale. Could you please email us at [email protected] with the full details so that we can investigate. We hope to hear from you soon so we can resolve your issue as quickly as possible.
Branch Manager, Darlows Albany Road (Lettings) ...
Sep 30,2018
Sep 30,2018
0
people found
this helpful
this helpful
The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are ...
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Comment on agent fees
Bad
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Oct 01, 2018
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(1)
Your feedback is very important to us and we'd like to look into this further. Could you please email us at [email protected] with the full details so that we can investigate.
We hope to hear from you soon so we can resolve your issue as quickly as possible.
Darlows Albany Road (Lettings) estate agents ...
Nov 30,2016
Nov 30,2016
1
people found
this helpful
this helpful
I can't thank Neil Jones enough for the help he provided in dealing with my property, an excellent, friendly and informative meeting, highly recommended...
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Comment on agent fees
Excellent support
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Nov 15,2016
Nov 15,2016
1
people found
this helpful
this helpful
Worst agents I've ever dealt with in Cardiff. Happy to lie to tenants to get them in, communication absolutely awful throughout tenancy. In their defense the landlord was also awful at communicating with them, They do not care about tenants in their managed properties. No ...
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Comment on agent fees
Agency fees were pretty standard.
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Nov 17, 2016
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(1)
We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to [email protected].
We hope to hear from you soon,
Kind regards
Darlows Albany Road (Lettings) ...
Oct 14,2016
Oct 14,2016
0
people found
this helpful
this helpful
Not usually one to write this type of review, but the shambolic process that I am currently going through to receive my initial deposit payment back has been disgraceful.
Checked out of the property on 11th September, with Darlows instructing both myself and the other ...
read full review
read full review
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Yes
Oct 15, 2016
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(1)
We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to [email protected].
We hope to hear from you soon,
Kind regards
Darlows Albany Road (Lettings) ...
Feb 25,2016
Feb 25,2016
3
people found
this helpful
this helpful
Very unprofessional approach. Will not hesitate to provide misleading and false information. I approached as a buyer but I think the vendor is in a worse off position. Stay miles away!...
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Nov 11,2014
Nov 11,2014
3
people found
this helpful
this helpful
Never even set foot in this estate agents and your life will be so much better for it. They are the most incompetent lot of useless idiots in Cardiff. They will happily give you mis information about properties, try to recommend extortionate solicitors (who work ...
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What agent could do to change your mind?
could have not been in business so i didnt have to buy a house from them.Attached Filesnbsp;
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Nov 24, 2014
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(1)
Dear katiecaptain
I am so sorry to hear this. Please email [email protected] so I can look into this for you.
Many thanks
Melanie Smith
Customer Relations Manager ...
Oct 22,2013
Oct 22,2013
5
people found
this helpful
this helpful
I am a landlord and all I can say about this company is stay away they are very unprofessional and have no idea what customer service is at all. They do not keep in contact if there are issues with late payments or if the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We hope to hear from you soon,
Kind regards
Darlows Albany Road (Lettings)