94% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 14,2016
Oct 14,2016
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After a bumpy start (when the handover from Eley Long was taking place) Alice and Rachael have provided outstanding service and always been very responsive to my needs as a tenant.
They have endeavoured to fix any issues I have had very quickly and for this I thank them!
I would say that the external relationship with maintenance company could do with work - often received negative comments from them regarding communication with R&D. Apart from this, I am very pleased with the service given.
They have endeavoured to fix any issues I have had very quickly and for this I thank them!
I would say that the external relationship with maintenance company could do with work - often received negative comments from them regarding communication with R&D. Apart from this, I am very pleased with the service given.
Comment on agent fees
The reference fee seems unnecessary for the sake of a quick phone call to an external provider!
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Latest Reviews
29th Jun 2021
reviewed by 'S Lakshmi Nagathevan'
13th May 2021
reviewed by 'Desmond Quainoo'
7th Feb 2021
reviewed by 'A tager'
14th May 2020
reviewed by 'Wendy'
20th Mar 2020
reviewed by 'john'
8th Mar 2020
reviewed by 'Wendy'
Opening Hours
Address
Ryder & Dutton
1 Market Street
Bacup,Rossendale
Lancashire
OL13 8EX
01706 875259
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 94% | £28,000 | £375,000 |
| Lettings | 100% | 99% | £450 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 1 | 0 | 81 | 2 | 61 | 0 | 6 | 2 |
Areas covered
- OL13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 29,2021
Jun 29,2021
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Hi I am Mrs Lakshmi Nagathevan from London
Recently I bought a BTL investment property in Lancashire near Manchester. I had a very good Journey with Ryder&Dutton team. Process was started in March 2021 then Completion done on June 2021.
One of the senior negotiator Janet ...
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Jul 01, 2021
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Hi Lakshmi,
Thank you so much for a fabulous review of the service we provided! We look forward to assisting you with your next purchase, it has been a pleasure dealing with you. Good luck with your 1st buy to let project and do let us know how you get on. Best wishes, Janet, Cara and Holly. ...
May 13,2021
May 13,2021
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Used the bacup branch for my sale & purchase, thank you to Janet W and the girls, who went above & beyond even after hours to sort solicitors problems out, thank you,...
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Feb 07,2021
Feb 07,2021
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I agreed a price and contracts were exchanged - in solicitors hands, we conformed 100% - only to be emailed suddenly that they have a higher offer and will go with the other party if I don't increase my offer- I had by that time ordered ...
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Feb 08, 2021
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We are sorry to hear about your negative experience with us here at Ryder & Dutton. We are aware this has caused much distress, unfortunately the corporate client decided to proceed with another purchaser and we have to follow their instructions in these matters. I will pass on your kind words to my colleague Janet and should you wish to discuss the matter any further please don’t hesitate to contact the office ...
May 14,2020
May 14,2020
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Brilliant company...extremely helpful and in contact to let you know of any progress...house sold within days of going on the market...unfortunately we were still in lockdown when completed and havent been able to thank the staff personally...you are all amazing...
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Mar 20,2020
Mar 20,2020
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Ryder and Dutton saw the whole sale process through form the start to the end and always kept me in the loop. Excellent service by both Fran and Rory, always there to assist....
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Mar 08,2020
Mar 08,2020
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It is only early days with the sale but I am so happy with the service provided so far. I have been kept up to date with everything from viewings to offers...excellent service by Holly Sheridan...
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Mar 09, 2020
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Thank you for the lovely review Wendy! So pleased to have secured you a buyer so quickly and that you're happy with the service so far. ...
Mar 06,2020
Mar 06,2020
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I have had a great experience With Ryder Dutton ..thanks to Rory he worked hard to get my property completed ... great job thank you...
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Feb 14,2020
Feb 14,2020
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House sold. But I think the price of selling is to expensive in today market and Internet open to everybody....
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Feb 13,2020
Feb 13,2020
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Rory picked up the speed of the sale and moved this on for us as the previous staff members moved on and the sale was dragging . Rory was very knowledgeable and able to answer all questions we had, this offered us reassurance during the process. ...
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Feb 13, 2020
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Thank you so much for your kind review Julie! It was a pleasure working with you. If you need anything in the future please give me a call. ...
Feb 13,2020
Feb 13,2020
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Very good customer care, would definitely recommend and use again. Efficient and pleasant service at all times, can't fault any part....
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Dec 20,2019
Dec 20,2019
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Rory and fran were great, regular viewings and helpful throughout the process, Would recommend Ryder and dutton over other agents I've tried...
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Dec 23, 2019
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Hi Steve thank you so much for your kind review we really appreciate it and if we can help you in the future please get in touch. ...
Dec 13,2019
Dec 13,2019
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Fran and Rory have been extremely brilliant throughout the entire sales process. Always available for a chat over phone or in person. Very knowledgeable on the local area and gave some good advice. They were absolutely efficient in promoting the property. Thanks to their superb ...
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Dec 13, 2019
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Thank you so much for your kind review! We're so pleased you have been happy with our service and glad we were able to find you a buyer so quickly at such a good price!
We wish you all the best with your move! ...
Oct 16,2019
Oct 16,2019
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Amazing from start to finish. Tried different agents before Ryder and Dutton and didn’t get one viewing. Had viewings within 3 days with Ryder and Dutton. Lisa and the rest of the staff couldn'tdo enough for us. Wouldn’t hesitate to recommend them to anyone ...
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Oct 16, 2019
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Thank you so much for your kind comments Stephen, we really appreciate your feedback! We’re so pleased to have found you a sale and wish you the best of luck going forward! ...
Aug 16,2019
Aug 16,2019
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Very pleased with the service provided by Lisa at the Bacup branch.Lisa always called us to keep us up to date with progress.They have sold houses for us in the past and I will be using them in the future.Thankyou...
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Aug 16, 2019
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Thank you Steven for your kind feedback. We are pleased you were happy with the service you received. We wish you many years of happiness in your new home. Lisa ...
Aug 14,2019
Aug 14,2019
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Lisa @ Bacup Office has been excellent throughout the sale of our home. She kept us updated at all times and any queries we had were answered quickly and efficiently. We felt we made the right choice in choosing Ryder & Dutton to sell our property....
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Aug 15, 2019
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Thank you Pamela for your kind words. We wish you both lots of happiness in your new home- Lisa ...
Jul 30,2019
Jul 30,2019
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I went to see Nikki at the Bacup branch this morning for a mortgage renewal. She was informative, friendly and understood my mortgage needs. We went through all the the available options for the future of my mortgage and I was able to make an ...
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Jul 30, 2019
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Thank you for your kind review Rhiannon, I am so glad we were able to make it so straightforward for you. I will see you again in a few years time! Thanks, Nikki ...
Jul 09,2019
Jul 09,2019
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Moving house is stressful - there's so much to think about, but our negotiator at Ryder Dutton, Lisa Hayhurst, took care of everything! She made the process so much easier to deal with - she was so friendly and well organised. She liaised with both ...
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Jul 10, 2019
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Thank you for such a kind review. It has been a pleasure working with you. Best wishes to you both in your new home. Lisa ...
Jun 14,2019
Jun 14,2019
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I can't fault the service I've had as a buyer from Ryder & Dutton, Bacup. Everyone is very friendly, helpful and efficient and nothing is too much trouble. Janet has kept me informed every step of the way and It's made buying my new house a ...
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Jun 19, 2019
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Thank you Jane for your kind words on behalf of Susan and myself. We are pleased that you found the service we provided as a team, to be efficient. We strive to provide the best possible customer service for all our clients. Best wishes in your new home, Janet & Susan. ...
May 31,2019
May 31,2019
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We have just advertised our house with yourselves after having a terrible experience with another local estate agent. We were originally going to consider a few estate agents to advertise our property however Ryder & Dutton were the quickest to respond and after meeting Alice I ...
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Jun 12, 2019
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Thanks so much for the positive review Abbey! I'm really glad you feel you have the confidence in Ryder & Dutton to sell your property and we will do everything we can to make sure this experience is much better than previous! Thanks! ...
May 25,2019
May 25,2019
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From the minute we made the viewing appointment from a great distance to viewing the property and speaking to Janet and the team the service we have received as buyers was impressive to say the least. When we viewed the property the agent let us ...
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Comment on agent fees
We didn't pay as buyers
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Jun 19, 2019
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Thank you Jilly for your lovely review. We are pleased to see you were impressed with how we work. We always aim to be as informative as possible and to make purchasing as stress free as possible. Best wishes on your new home and also your travels! Janet ...
May 15,2019
May 15,2019
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An absolute pleasure to deal with Rachael and Sarah, they are always friendly and courteous while offering a professional service. Would recommend Ryder and Dutton due to the service we have received from these two young ladies, they are a credit too your company...
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Comment on agent fees
good service reasonable price
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May 16, 2019
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Good afternoon Peter
What a lovely review, we are so pleased that you have been happy with the service that we have served yourself over several years
Good luck with the move.
Regards
Sarah and Rachael ...
Apr 09,2019
Apr 09,2019
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Very professional, and friendly staff. Janet was excellent in keeping us informed of the progress of our sale from start to finish.
Answered all enquiries quickly and efficiently.
A great asset to the company.
All staff very helpful...
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Comment on agent fees
Very good prices
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Apr 11, 2019
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Thank you so much for your lovely review. It has been a pleasure working with you to sell your house. Best wishes, Janet ...
Apr 05,2019
Apr 05,2019
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Janet kept me informed all the way through the purchase of my new house. She was always available to answer any questions I had in a friendly professional manner. Big thank you!...
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N/a
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Apr 11, 2019
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Thank you Matt for taking the time to review us. It was great to work with you on your purchase. We wish you all the very best of luck in your new home, Janet. ...
Mar 20,2019
Mar 20,2019
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I dealt with Alice and Janet in the Bacup office and I found them both helpful, friendly, efficient and responsive.
Alice viewed our property and gave us sound and sensible advice.
Once up for sale, Janet took over as our main contact and service and ...
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OK
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Apr 11, 2019
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Thank you Liz! We were very happy to assist you in marketing your house and so pleased we have found you the perfect buyer. Best wishes, Janet. ...
Mar 11,2019
Mar 11,2019
1
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Not very happy with the service. Was meant to view a property and was not notified that let was agreed. So traveled all the way from Rochdale to find out on the day I phoned up the agency for them to tell me that the ...
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Mar 11, 2019
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We pride ourselves on our customer service and I am really sorry that on this occasion you did not meet our own high standards. It is our policy to contact all applicants that had been due to view a property if it is Let Agreed in order to cancel their viewing but on this occasion we missed contacting you to advise you that the property had just been let agreed. I thank you for your feedback so that we can ensure that we act on this so that this doesn't happen again. ...
Feb 22,2019
Feb 22,2019
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Fantastic service from the whole team at all stages of the process. Friendly, reassuring and knowledgeable staff who kept me informed about every step of the sale. Many thanks for making it seem so easy....
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Comment on agent fees
Seem to be about the going rate
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Feb 26, 2019
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It was a pleasure dealing with you Ms Dolan! Thank you for the lovely review, it was lovely of you. Good luck in your new venture and please don't hesitate to contact us if ever we can be of assistance. ...
Feb 01,2019
Feb 01,2019
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Very helpful, made the process stress free. Thank you for all your hard work. Definitely would recommend and we would be using them again...
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N/a
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Feb 08, 2019
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Thank you for your review. I am pleased we helped to make the process stress free. We hope you settle into your new surroundings quickly. Please keep us updated with the changes you have planned! Best wishes in your new home, Janet. ...
Jan 30,2019
Jan 30,2019
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We have recently completed a very difficult and protracted purchase, due to an awkward vendor.
At all stages of the process Janet was reliable, efficient, honest and approachable. Regardless of what was going on we always felt reassured that she was doing everything within her ...
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Feb 08, 2019
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What a lovely review - thank you so much for you kind words. It was a very challenging sale, but if all purchasers were as calm and patient as yourselves it would be heaven! Please do let us know how you get on from time to time and you know where we are should you ever need us, Janet ...
Jan 24,2019
Jan 24,2019
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Really quick getting the property on the market from our first meeting, always keep you updated about the sale/enquires and are happy to help with any questions you may have....
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Jan 26, 2019
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Thank you Michael for taking the time to review us. It has been a pleasure working with you on the marketing of your property. I am pleased you have found your experience positive so far. Thank you once again, it is much appreciated, Janet. ...
Jan 22,2019
Jan 22,2019
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Excellent service from all the staff at this branch. Seamless from start to finish and completed within 12 weeks from start to finish....
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Comment on agent fees
Reasonable fees.
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Jan 26, 2019
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Thank you Michelle for your lovely review. I wish all sales flowed as easily as yours did! It was a pleasure marketing your property and please do let us know if we can ever help in the future. We wish you luck with your move, I hope it works out for you. Janet ...
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Last updated at 2:03 PM 23/03/2022 by allAgents
Best Estate Agent in Rossendale 
We are really pleased that you have been happy with our service, however we will look into our communication with any contractors!
Good luck with the new job!
Thanks,