100% sales valuation accuracy
95% sales fee satisfaction
99% lettings valuation accuracy
98% lettings fee satisfaction
Mar 31,2009
Mar 31,2009
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Dreadful company. Would never use again & will tell everyone (including ombudsman) about awful service and bad, lying staff and rude owners ( Cockermouth / Whitehaven ), Cumbria.
Catalogue of errors - travelled 3 hours to see 4 properties - only shown 2 because 'keys weren't in office' - appointment was arranged 5 working days previously. Daily calls over 2 weeks to ensure application going through - confirmed everything ok. 2 days before move informed still hadn't recieved reference fr husbands employer - after 1 full day of chasing found out staff had e-mailed wrong address & faxed wrong no. (written on application correctly).
Moved into 3 bedroom house - 1 room had mould on wall but was to be used as office so not a major problem so long as it was dealt with quickly. Not even wiped clean prior to entering property. After chasing, sent 'cleaner' out who wiped mould spores from wall onto goods stored underneath & was told to wait to see if it grew back! Grew back within 3 weeks & son's bedroom now affected by same problem - blackspot. Reported.
Reported still no gas safety certificate after 1 month - plumber came out & condemned gas fire (thank god we didn't use it prior to seeing certificate!). Heating on top floor (where both damp bedrooms were) broke down - in January! Down for 2 weeks (spent chasing problem) - finally fixed after getting enviromental health out to chase them. Son had to move into our bedroom as dampmeter from enviromental health was off the scale, literally. After heating was fixed he couldn't move back into room as no plaster on wall (it had blown from the damp) and any heat was being absorbed into wall. Called back after heating fixed after hearing nothing about damp problem to be told by Belvoir! it should clear up now heating was fixed! - don't know how because problem was there before it broke down!!!
Enviromental Health called me because they had called Belvoir to chase damp problem only to be told we were withholding rent - ENTIRELY UNTRUE - we were paying for a 3 bedroom house & had only 1 usable bedroom with my husband & I in and now my 11 year old son (for final 6 weeks of tenancy!). This bedroom was now being affected & the plaster was coming off the wall as it was under my son's room. When I had asked for a rent reduction in Jan was told "that won't be happening" but despite getting legal advice to reduce the rent accordingly we continued to pay in full as we had signed a contract!
Called them to question the lies they were telling to local council about us not paying rent only to be informed the person who had told them was unavailable for 3 days! When I asked who I was speaking to because they were so rude, I was told 'the owner of Belvoir!'. When I asked their name I was told " I'm not going to tell you because you wouldnt be able to spell it" Again entirely untrue, Ms Schure!!!
After speaking to other staff, they finally agreed to contact landlord to release us early from 6 month contract then asked us to get out within 3 weeks! Was told on NUMEROUS occasions this was sent out in writing - twice - still waiting (7 weeks ago!). Arranged to vacate property in writing by end of Feb - handed in keys 02/03/09 - someone finally went out to inspect ( spotless ) property 18/03/09 again after chasing numerous times and being given 3 different dates this would be done. AND CHARGED
Catalogue of errors - travelled 3 hours to see 4 properties - only shown 2 because 'keys weren't in office' - appointment was arranged 5 working days previously. Daily calls over 2 weeks to ensure application going through - confirmed everything ok. 2 days before move informed still hadn't recieved reference fr husbands employer - after 1 full day of chasing found out staff had e-mailed wrong address & faxed wrong no. (written on application correctly).
Moved into 3 bedroom house - 1 room had mould on wall but was to be used as office so not a major problem so long as it was dealt with quickly. Not even wiped clean prior to entering property. After chasing, sent 'cleaner' out who wiped mould spores from wall onto goods stored underneath & was told to wait to see if it grew back! Grew back within 3 weeks & son's bedroom now affected by same problem - blackspot. Reported.
Reported still no gas safety certificate after 1 month - plumber came out & condemned gas fire (thank god we didn't use it prior to seeing certificate!). Heating on top floor (where both damp bedrooms were) broke down - in January! Down for 2 weeks (spent chasing problem) - finally fixed after getting enviromental health out to chase them. Son had to move into our bedroom as dampmeter from enviromental health was off the scale, literally. After heating was fixed he couldn't move back into room as no plaster on wall (it had blown from the damp) and any heat was being absorbed into wall. Called back after heating fixed after hearing nothing about damp problem to be told by Belvoir! it should clear up now heating was fixed! - don't know how because problem was there before it broke down!!!
Enviromental Health called me because they had called Belvoir to chase damp problem only to be told we were withholding rent - ENTIRELY UNTRUE - we were paying for a 3 bedroom house & had only 1 usable bedroom with my husband & I in and now my 11 year old son (for final 6 weeks of tenancy!). This bedroom was now being affected & the plaster was coming off the wall as it was under my son's room. When I had asked for a rent reduction in Jan was told "that won't be happening" but despite getting legal advice to reduce the rent accordingly we continued to pay in full as we had signed a contract!
Called them to question the lies they were telling to local council about us not paying rent only to be informed the person who had told them was unavailable for 3 days! When I asked who I was speaking to because they were so rude, I was told 'the owner of Belvoir!'. When I asked their name I was told " I'm not going to tell you because you wouldnt be able to spell it" Again entirely untrue, Ms Schure!!!
After speaking to other staff, they finally agreed to contact landlord to release us early from 6 month contract then asked us to get out within 3 weeks! Was told on NUMEROUS occasions this was sent out in writing - twice - still waiting (7 weeks ago!). Arranged to vacate property in writing by end of Feb - handed in keys 02/03/09 - someone finally went out to inspect ( spotless ) property 18/03/09 again after chasing numerous times and being given 3 different dates this would be done. AND CHARGED
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May 28, 2010
Just wondering what house were you in, cos im in the same boat as you were and there just taking the mick now, I'm at Egremont and they're still useless as they were with you. May 08, 2009
Yes, CHARLIECHALK, as readingowl states mould was there in 1 room before we moved in & it only took 1 month to come through the wall in the other that had no plaster - it was blown by the damp long before we moved in! Since then they have BLATENTLY lied to a utility company about us - stating we were the new tenants when we had already moved out by the time they wrote that letter - at best (further) gross incompetence, at worst (more) blatant lies so we are at present gathering all evidence possible for ombudsman. This is the final straw May 01, 2009
Do not use this office i too have issue which have been delt with exactly the same way.Please re-read the above post more carefully the blackspot damp in the property was there before the tennet moved in.
A month for this to develop is impossible.
Apr 29, 2009
blackspot in condensation...your fault, your problem, this is caused by the way you are living in the property
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £190,000 | £2,350,000 |
| Lettings | 99% | 98% | £630 | £9,999 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 174 | 1 | 361 | 19 | 29 | 2 | 15 | 1 | 37 | 5 |
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Nov 25,2024
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We are more than happy with the service received. Ellie Dickinson is always happy and willing to help with any issues that may arise and quickly resolves them without any further issues. Thank you again. Highly recommend....
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Nov 25,2024
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Ellie has been the Property Manager for the house I have been renting over the past 3 years. She has always been friendly, polite and professional - responding to any issues or questions very quickly. Thank you :)...
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Nov 25,2024
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I have been with Belvoir for the third year now and have dealt with Chelsea and Ellie regularly. They have been amazing and supportive every time. Very responsive and kind staff all around in Belvoir.!...
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Nov 25,2024
Nov 25,2024
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I've been supported by Chelsea at Belvoir for over three years. Her manner is excellent, she's effective and efficient. She keeps my tenants and I very happy. I couldn't recommend her services more highly....
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Nov 21,2024
Nov 21,2024
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Chelsea Garrett is always very professional and helpful with any of our issues....
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Nov 21,2024
Nov 21,2024
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Well done Chelsea Garrett excellent service. Congratulations on your hard work....
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Nov 21,2024
Nov 21,2024
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I have always had great service from the staff at Belvoir who are polite, friendly and professional. Ellie dealt with my tenancy renewal and any questions and concerns I had promptly and professionally. Thank you for being such great estate agents to deal with. Merry ...
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Nov 21,2024
Nov 21,2024
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The service provided by Carlie and the team has been fantastic. It only are issues resolved quickly but the day are also very knowledgeable and able to offer advice and provide options....
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Nov 21,2024
Nov 21,2024
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Fantastic service from the team especially Carlie Hillas who is very professional. Thank you.Jeff...
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Nov 21,2024
Nov 21,2024
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Charlotte Cadger and the Belvoir team delivered an outstanding service throughout my letting application process. The viewing was seamless, and within just 24 hours of submitting my application, everything was sorted—my offer was accepted, the holding deposit was secured, and the referencing completed. I’ve ...
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Nov 20,2024
Nov 20,2024
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Chelsea she is very good and helpful! And fast response!...
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Nov 19,2024
Nov 19,2024
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We've been happy with Belvoir as our property agent for the past two years. The experience of working with Carlie Hillas has been exceptional. Carlie is very reliable and professional, always gives helps promptly and smoothly. Their service is excellent and highly recommended for anyone ...
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Nov 18,2024
Nov 18,2024
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Thank you, Belvoir, for being such a fantastic letting agency. I live abroad and you make everything so easy. A special thanks to Ellie who acts as the manager on my portfolio. She is brilliant. Always responsive and professional....
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Nov 18,2024
Nov 18,2024
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My thanks to Belvoir Welwyn especially Billy & Ben who were highly professional in the sale of my property. They kept me updated with all aspects of the sale & also liaised with my solicitors....
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Nov 18,2024
Nov 18,2024
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Belvoir has been looking after my property for last 13 yrs and they have been excellent.
Carlie was very helpful and brilliant in finalising the renewal contract....
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Nov 18,2024
Nov 18,2024
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Carlie Hillas has gone over and above when helping us with managing our rental property. We have had issues with the building maintenance but Carlie’s tenacious approach to chasing the contractors and her strong relationship with the tenant has ensured that all parties remain ...
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Nov 18,2024
Nov 18,2024
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As always chelsea is there any time I have a problem she is an excellent communicator and very reassuring thank you very much...
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Nov 18,2024
Nov 18,2024
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Professional and friendly, Charlotte was punctual, answered all questions I had and gave a professional impression of Belvoir, I would have no hesitation in renting from them....
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Nov 18,2024
Nov 18,2024
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Chelsea Garratt always take care of the tenants and makes letting hassle free....
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Nov 16,2024
Nov 16,2024
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Ellie always offers great service (probably with a smile, if I could see her)....
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Nov 16,2024
Nov 16,2024
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Chelsea's professional and friendly approach is so helpful when dealing with my letting. A few times Chelsea has gone above and beyond to get issues resolved, not only is Chelsea a credit to the company but the industry as well....
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Nov 15,2024
Nov 15,2024
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Great service from Ellie. Keeps me informed of my properties requirements and responses to emails in a prompt and professional manner....
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Nov 15,2024
Nov 15,2024
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Ellie Dickinson does good job,quick and kindly respond to request....
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Nov 15,2024
Nov 15,2024
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Many thanks Ellie for the service offer to us the whole year
Great efiiciency and quick response...
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Nov 15,2024
Nov 15,2024
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Thanks to Belvoir Welwyn team and Ms Carlie Hillas for the easy going rental year!
We had an issue with a fence post that was fixed really quickly!
Thanks to Ms Bridget Gavin for the efficient and honest inspections of the property!
Wishing happy festive ...
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Nov 15,2024
Nov 15,2024
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Our family has lived here almost 2 years. We have made lots friends, neighbors. Ellie is very helpful while there is any maintenance need to follow up. Wish her all the best!...
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Nov 15,2024
Nov 15,2024
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Ellie always offers a professional prompt service, good communication skills...
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Nov 15,2024
Nov 15,2024
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Ellie has been so helpful this year, looking after my Property rental Hampton Close. Keeping me posted on any issues and working to close them out with me
Really Appreciate all you do
thanks
Helen Landsbury...
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Nov 13,2024
Nov 13,2024
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Ellie is kind and always provides the clarifications we need in a timely manner. Also, Jack has been of great help since the start,...
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Nov 13,2024
Nov 13,2024
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Streets ahead of any agents I have used previously. Great Service provided by Ellie. Nothing seems to much trouble which is especially important as I live abroad....
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Last updated at 10:29 AM 09/09/2020 by Rhona
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