Haslams Estate Agents Ltd
Reading, RG1
4/5, 125 reviews
78% recommended
100% sales valuation accuracy
86% sales fee satisfaction
80% lettings valuation accuracy
59% lettings fee satisfaction

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“Changed contract last minute which we disapproved off and would ......”

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Oct 11,2016
Minithumbup
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Rachel
By: 'harrysas'
Oct 11,2016
3 people found
this helpful
Changed contract last minute which we disapproved off and would not gie us the money back for the reservation after they made changes.

Later had unprofessional email from their staff

Worst estate agents I have ever dealt with
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Latest Reviews

View all Reviews 125
16th Feb 2024
reviewed by 'Ekta'
“I would suggest not to deal with HASLAMS at all, they are the most unprofessional people, They dont care for ......”
28th Jan 2023
reviewed by 'R. Leathem'
“5 stars. Known them during my 40 years as a local solicitor. Currently: recommended by my commercial agents. They sold the property ......”
23rd Feb 2022
reviewed by 'Sonia'
“First time with Haslams and absolutely perfect! Big big big heads up to Laura who is the most amazing and ......”
19th Nov 2021
reviewed by 'Sophie'
“Haslams Reading are the worst agency, passive agresive bullies liars that make.me.waste so much money after I signed ......”
2nd Sep 2021
reviewed by 'Sean Gallagher'
“Michael at HASLAM literally made my year when he called to say that the property was mine. I have been ......”
4th May 2021
reviewed by 'rose'
“This was our second time using Haslams and once again we were very satisfied with the service provided. The agents ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Haslams Estate Agents Ltd
159 Friar Street
Reading
Berkshire
RG1 1HE
0118 9601000

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 86% £280,000 £780,000
Lettings 80% 59% £675 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 5 39 18 20 0 8 1 7 4
Areas covered
  • RG1
  • RG40
  • RG2
  • RG30
  • Reading
  • RG31
  • RG5
  • RG6
  • RG7
  • RG4
  • RG8
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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“Very Bad property AGENTS...”

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Feb 16,2024
Minithumbdown
By: 'Ekta'
Feb 16,2024
0 people found
this helpful
I would suggest not to deal with HASLAMS at all, they are the most unprofessional people, They dont care for anything, they will never communicate with tenants, even for one single problem to be resolved major or minor , it will take 3 weeks. half of their ...
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“5 stars. Known them during my 40 years as a l......”

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Jan 28,2023
Minithumbup
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Fenella
By: 'R. Leathem'
Jan 28,2023
0 people found
this helpful
5 stars. Known them during my 40 years as a local solicitor. Currently: recommended by my commercial agents. They sold the property twice. 100% accurate valuation. Very prompt replies. Excellent communication. Continued help even after completion. Very impressed. Thank you Chris Cullity and Fenella Hall....
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“Thank you Laura!...”

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Feb 23,2022
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Laura
By: 'Sonia'
Feb 23,2022
0 people found
this helpful
First time with Haslams and absolutely perfect! Big big big heads up to Laura who is the most amazing and professional I have ever met in the real estate world. Michael is also the most helpful and will go above and beyond to help you ...
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“Haslams are the worst agency, the client management department bully, threaten and discriminate...”

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Nov 19,2021
Minithumbdown
By: 'Sophie'
Nov 19,2021
0 people found
this helpful
Haslams Reading are the worst agency, passive agresive bullies liars that make.me.waste so much money after I signed with them and drove me insane with stress. I will never sign with them again. I strongly recommend people to run away from them. They ...
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“Michael at HASLAM literally made my year when......”

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Sep 02,2021
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Michael
By: 'Sean Gallagher'
Sep 02,2021
0 people found
this helpful
Michael at HASLAM literally made my year when he called to say that the property was mine. I have been through a few months of absolute hell in my private life & now I can move forward. Thank you Michael...
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“This was our second time using Haslams and on......”

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May 04,2021
Minithumbup
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Calvin
By: 'rose'
May 04,2021
0 people found
this helpful
This was our second time using Haslams and once again we were very satisfied with the service provided. The agents provided sound advice throughout and were always available for updates and clarifications. The bespoke and considerate customer care was much appreciated, especially as the process ...
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“Laura was our agent today, 04/02/2021,when we......”

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Feb 04,2021
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Laura
By: 'Maria'
Feb 04,2021
0 people found
this helpful
Laura was our agent today, 04/02/2021,when we've had a viewing of the property. She was very friendly, knowledgeable and very professional throughout our visit. Highly recommended! Thank you!...
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“Friendly and professional throughout my deali......”

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Jan 10,2021
Minithumbup
By: 'Newman'
Jan 10,2021
0 people found
this helpful
Friendly and professional throughout my dealings with them when I bought my house. Highly recommended agents whether you’re buying or selling a house....
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“Its been 41 days since my tenancy ended and I......”

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Sep 09,2020
Minithumbdown
By: 'Pallavi'
Sep 09,2020
0 people found
this helpful
Its been 41 days since my tenancy ended and I am still waiting for my deposit return. No one even responds. Looks like agreement is one only....
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“Run away from them!...”

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Mar 26,2020
Minithumbdown
By: 'John'
Mar 26,2020
2 people found
this helpful
They are the worst state agency I have never encountered in my whole life. When things go awry, you find yourself just losing money. If I could, I would give them zero stars!! Do yourself a favour and avoid them as much as you can. ...
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By: John
Apr 01, 2020
View all comments (2)
We wanted you to react when we were in the property. Now we don't care about what you have to say. Nobody is reimbursing us the money we lost because of you, or the hard time you gave us with your lack of profesionalism. You could have done things right when it was the time to do so, now there is no come back. ...

“Best estate agency I have come across so far.......”

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Jan 22,2020
Minithumbup
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Katie
By: 'Sarrah'
Jan 22,2020
0 people found
this helpful
Best estate agency I have come across so far. Great service especially from Katie Wild who has been really helpful throughout the whole process of renting the property and kept us updated on the progress.Excellent communication, you never have to dealy waiting a long ...
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“Tony Chan...”

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Jan 17,2020
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Aran
By: 'Tony'
Jan 17,2020
0 people found
this helpful
I fly from Hong Kong to Reading aiming at buying a apartment for renting out for several years and it will be my home after retirement. On the first day of viewing properties, I and my wife were frustrated by estate agents of the Parkers ...
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“Michael Danelian was our agent he was really ......”

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Dec 18,2019
Minithumbup
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Michael
By: 'Tammera'
Dec 18,2019
1 people found
this helpful
Michael Danelian was our agent he was really friendly, knowledgeable and really helpful. This was our first time using an agency and he helped to make the experience as smooth as possible. He was always good to keep us updated on the progress of all ...
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“We were assisted by Billy Liquorish who was v......”

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Sep 25,2019
Minithumbup
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Billy
By: 'Sophia'
Sep 25,2019
0 people found
this helpful
We were assisted by Billy Liquorish who was very pleasant helpful and informative on all our requests. We recommend Haslams for renting properties in Reading...
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“Great service...”

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Apr 19,2019
Minithumbup
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Fay
By: 'Lucy'
Apr 19,2019
0 people found
this helpful
Found buying my house through haslems hassle free and straightforward Jack was particularly easy dealing with when viewing and negotiating (honest but up front) and Fay was clear and methodical when finalising the sale. Fay chased information and kept me up to date at every ...
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Comment on agent fees
Fair fees
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“Awful service, unreadable fees...”

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Jul 30,2018
Minithumbdown
By: 'Lisa'
Jul 30,2018
2 people found
this helpful
Don't rent a property with Haslams - fees are the highest and the service is very poor. Our property was unsafe to live in but Haslams didn't do a thing about it!...
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Comment on agent fees
Bad
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“Good, reasonable service...”

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Jul 09,2018
Minithumbup
By: 'RatRacer100'
Jul 09,2018
0 people found
this helpful
I was looking for a property to rent, and I was new to Reading. Max was the guy who dealt with me. Initially, we went to see some, er, not very nice properties, which were easy for me to say "no thanks" to. They sent ...
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Comment on agent fees
Steep at over 400 quid
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“Utterly brilliant...”

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May 31,2018
Minithumbup
By: 'Christian'
May 31,2018
1 people found
this helpful
I was selling my flat with Haslams and I can't tell you how good Chris and the rest of the team are - it was a tricky sale due a leak in the property just at the point of sale but with Chris negotiating I ...
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Comment on agent fees
Good
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“Do not rent your property with Haslams...”

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Mar 28,2018
Minithumbdown
By: 'Tom'
Mar 28,2018
6 people found
this helpful
We rented our bed flat with Haslams. They provided us with extremely poor service throughout and did not in any way represent us as owners or ensure that all check in and check out procedures were completed. They lied about viewings and did not organise ...
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Comment on agent fees
Too high for little service
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“The best experience I've ever had with property management...”

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Mar 23,2018
Minithumbup
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Nicola
By: 'Laurens'
Mar 23,2018
1 people found
this helpful
This review is especially about Nicola Grant. Haslams was brilliant, but it was Nicola that made the experience so incredible for us. I've rented a few places in the past, but Nicola constantly went above and beyond to ensure out tenancy was easy, comfortable and ...
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“Joanne has continued the excellent professional service and support that ......”

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Mar 08,2018
Minithumbup
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Joanne
By: 'M'
Mar 08,2018
0 people found
this helpful
Joanne has continued the excellent professional service and support that I have received from Haslams property management team since first using them in 2012. It has made my life as a landlord so much easier....
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Comment on agent fees
a bit on the high side but worth it for the service.
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“I have been dealing with Michelle for several years,I ......”

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Mar 07,2018
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Michele
By: 'The'
Mar 07,2018
0 people found
this helpful
I have been dealing with Michelle for several years,I act for companies relocating staff to the UK. At all times Michelle has been professional and very efficient providing excellent custmer service at all times, in fact every member of the team I have had ...
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“Charlie was absolutely brilliant. He was a consummate professional at ......”

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Feb 24,2018
Minithumbup
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Charlie
By: 'Jane'
Feb 24,2018
0 people found
this helpful
Charlie was absolutely brilliant. He was a consummate professional at all times. I was dealing with him for my daughter and he went out of his way to be kind, thoughtful and supportive. Always responded to phone calls and emails promptly. Very courteous and honest....
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“Charlie has been an excellent point of contact for me. ......”

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Feb 14,2018
Minithumbup
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Charlie
By: 'Dr'
Feb 14,2018
0 people found
this helpful
Charlie has been an excellent point of contact for me. He has always responded quickly and politely and he is able to build a strong rapport with customers....
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Comment on agent fees
The fees are a tad high, but there are no hidden costs and Haslams treats its customers with honesty, which I appreciate.
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“We have been renting a number of properties through Haslams, ......”

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Jan 31,2018
Minithumbup
By: 'A'
Jan 31,2018
0 people found
this helpful
We have been renting a number of properties through Haslams, starting in 2014. We would recommend them to landlords and tenants alike. Max was and has been our main contact most of this time and he has been an outstanding intermediary. There was a time in 2016...
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Comment on agent fees
Intermediate. The fees seem to be in line with the agents we use to manage our properties in other cities.
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“I have used Haslams to rent out my property for ......”

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Jan 26,2018
Minithumbup
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Joanne
By: 'Nicki'
Jan 26,2018
0 people found
this helpful
I have used Haslams to rent out my property for a number of years now and I have always had good customer service from them. I have recently had a change of tenant and wanted some work to be done in between and Joanne from ...
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“I have been a landlord in the Reading area for ......”

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Jan 23,2018
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Jenny
By: 'Neil'
Jan 23,2018
0 people found
this helpful
I have been a landlord in the Reading area for many years and have always used Haslams . Over the last year I have been dealing with Jenny who has always been professional, responsive and polite in all my dealings with her. Haslams offer a first ...
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Comment on agent fees
Good
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“We have used Haslams for some years now and have ......”

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Jan 22,2018
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Joanne
By: 'landlord'
Jan 22,2018
0 people found
this helpful
We have used Haslams for some years now and have always felt that they have offered us good support as landlord's. Joanne has been really helpful in resolving problems that arise quickly and smoothly for us and I trust this has been helpful to our ...
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Comment on agent fees
Reasonable
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“Five star service from Joanne Thompson since she became property ......”

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Jan 12,2018
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Joanne
By: 'Sue'
Jan 12,2018
0 people found
this helpful
Five star service from Joanne Thompson since she became property manager for my little properties in Reading KI. She provided excellent support to ensure I get less trouble as possible as a landlord. Renting the properties out is never easy and every day there are ...
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“I've been renting a managed flat by Haslams for about ......”

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Jan 12,2018
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Joanne
By: 'Sol'
Jan 12,2018
0 people found
this helpful
I've been renting a managed flat by Haslams for about nine months now. The viewing was very straightforward, the agent was at the property— even before the agreed time... I had difficulty wiring the first payment, however, the team was still very understanding and courteous. ...
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Comment on agent fees
Average
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure for Haslams Estate Agents Customers

1. Any complaint whether verbal or in writing should be recorded by our member of staff handling the matter
at the time it is made.

2. We will agree to deal with any representative you might like to appoint on your behalf

3. We will attempt to resolve the matter positively with you in the first instance and record the outcome. The
written record will then be passed to the individual's line manager

4. A written complaint will be acknowledged in writing (or by email) no later than 3 working days after it has been received. This would normally be done by a member of the senior management team who hasn't been directly
involved in the matter. That manager then will promptly investigate the matter and provide a formal written
outcome within 15 working days.

5. If you remain dissatisfied you may put your complaint in writing to our Managing Director Steve Woodford. He will then carry out a separate review and a report of his conclusion will be sent to you within 15 working days. 
That letter will also point out that if you remain dissatisfied that you can refer the matter to the Property Ombudsman (matters relating to Sales) or ARLA (matters relating to Lettings) and that such referral must be made within
6 months of that letter being sent.

Contact details:
For consumers wishing to make a complaint to either ARLA or the NAEA- they can be directed to www.nfopp.co.uk (the umbrella organisation for ARLA and NAEA)

Property Ombudsman
The Property Ombudsman Scheme
Milford House
43 -55 Milford Street
Salisbury
Wiltshire
SP12BP
t 01722 333306
f 01722 332296
e [email protected]
www.tpos.co.uk

Haslams Estate Agents Limited
Registered in England
No. 2957717
Registered Office
155 Friar Street Reading RG11HE

Last updated at 12:32 PM 15/07/2020 by Sophie Shearn

Awards won by Haslams Estate Agents Ltd, Reading RG1 1HE



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