29% sales valuation accuracy
25% sales fee satisfaction
Oct 07,2016
Oct 07,2016
8
people found
this helpful
this helpful
Would most definitely not recommend. I am actually quite shocked at how badly they treated me as a prospective buyer. I viewed a property which was being sold by a company. When I viewed it, I was told that the company had a figure in mind & would most likely reject any offer other than the asking price. The agent, Stephen, told me that they had an offer on the flat but it was lower than the asking price so would probably be rejected. The next day I put in an asking price offer. I got my mortgage approved in principle for the property, got a letter from my lawyer confirming the availability of my deposit and took in all my documents. Jumped through all the hoops as quickly as possible. I was then constantly chasing them to find out if my offer had been accepted. Two weeks later, I noticed that the advert has been adjusted to say they are proceeding with an offer lower than the asking price. Turns out they had a lower accepted offer on the property and had been proceeding with it, despite my higher offer and without telling me anything. They were obviously just keeping me on the back burner in case anything fell through, as the previous sale fell through which is why it was back on the market. When I asked why my higher offer wasn't put forward, I was told they just hadn't managed to get hold of the company selling it. In two weeks? When I asked how they were managing to progress a sale if they can't speak to the company, he couldn't give me an answer. When I asked what he was going to do next, he said the company wouldn't really be interested in another offer just for a couple of grand more. He basically being lazy and couldn't be bothered to do his job properly or do anymore work processing another application and this means I've missed out on a property I fell in love with. And when I asked to withdraw my offer, he didn't even seem fussed. Didn't even apologise or try to make amends. Simply didn't care. Absolutely terrible agency. I would make a complaint with his manager if I thought that would do any good, but considering the quality of staff responsible for property sales, I'm assuming management wouldn't be any better. I've since gone to another agency, who let me know the bad reputation of Burchell Edwards & that they were losing properties left, right and centre because of their poor service.
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Latest Reviews
24th Jul 2023
reviewed by 'Katya Kirilova'
5th Mar 2023
reviewed by 'T & R'
28th Nov 2022
reviewed by 'Edwin'
12th Apr 2022
reviewed by 'Joann'
28th Feb 2022
reviewed by 'Mihaela Marculescu'
11th Feb 2022
reviewed by 'Adnan'
Opening Hours
Address
Burchell Edwards
Unit 3 Queens Court, Gravelly Hill
Erdington,Birmingham
West Midlands
B23 6BJ
0121 373 6320
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 29% | 25% | £128,000 | £210,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 8 | 2 | 1 | 0 | 0 | 0 | 1 | 7 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 24,2023
Jul 24,2023
0
people found
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A real professional, she always took care of us and if there were problems with the documents, she always called and wrote, she said leave everything to me and in one week she fixed all the documents and we were able to move in, thank ...
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Mar 05,2023
Mar 05,2023
0
people found
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Lacey was very professional and helpful in the process of moving us into our new property. Any questions or issues, were handled well, and she was a big help....
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Nov 28,2022
Nov 28,2022
1
people found
this helpful
this helpful
Really tough experience selling my house however thanks to Matthew Guscoth at the Erdington branch for going above and beyond to see the sale through....
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Apr 12,2022
Apr 12,2022
0
people found
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this helpful
Introduced a 'buyer' who walked away, with no good reason. Leaving us with costs and losing our purchase. They didn't even have the guts or decency to tell us the sale had fallen through. We eventually sold through someone else - but what they did ...
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Feb 28,2022
Feb 28,2022
2
people found
this helpful
this helpful
Professional and friendly team, special mentions for Matthew who was very helpful. We buy a flat and everything went fast. Whether you are a prospective tenant, a buyer or landlord these guys are the right team to use. I would definitely recommend their services!...
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Feb 11,2022
Feb 11,2022
0
people found
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I must say that my experience with Burchell Edwards and more specifically Kieran was phenomenal. My cousin and I spent an age trying to get something going with different agencies and usually to no luck at all. We were well looked after, it was quick, ...
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Apr 24,2019
Apr 24,2019
0
people found
this helpful
this helpful
This is my first experience of letting my house. I found the team pleasant and approachable each time I went in the shop to see them....
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Comment on agent fees
I understand my tennants found the fees higher than other agents
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Jan 21,2019
Jan 21,2019
2
people found
this helpful
this helpful
Poor customer service, lack of listening skills, lack of communication skills, there to take your money only, they call them selves corporate, don't get if they understand the meaning....
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Comment on agent fees
Absolutely dreadful
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Jan 25,2018
Jan 25,2018
4
people found
this helpful
this helpful
Worst agent,poor service,stay away at every cost
I managed to put my property at rent with this agent,was fixed with a tenant who failed finance check but was told she has a guarantor ,was reassured and contract signed ,with tenant as expected ...
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Comment on agent fees
As expected higher with no value
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Jun 17,2017
Jun 17,2017
4
people found
this helpful
this helpful
This is the worst Estate Agents in the world. They are also dishonest. Trying to sell a house that wasn't ready to be sold and kept us hanging in for 6 months. We pulled out in the end. From their mortgage advice to in branch staff.......
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Comment on agent fees
Don't know, was a buyer but wouldn't go to them to sell anything
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Mar 13,2017
Mar 13,2017
6
people found
this helpful
this helpful
STAY CLEAR! I was a prospective buyer and encountered numerous problems with this estate agent. I would be here all day if I listed the problems. Overall poorly run, poor staff, shocking levels of customer service. You have been warned!...
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Comment on agent fees
Bad
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Jan 27,2017
Jan 27,2017
6
people found
this helpful
this helpful
I have arranged viewings with various estate agents and was appalled by the shocking way Burchell Edwards treat their prospective buyers. Staff took days to arrange viewings, had to be chased as they would not call you back when they said they would, were abrupt, ...
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Oct 07,2016
Oct 07,2016
8
people found
this helpful
this helpful
Would most definitely not recommend. I am actually quite shocked at how badly they treated me as a prospective buyer. I viewed a property which was being sold by a company. When I viewed it, I was told that the company had a figure in ...
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Feb 18,2016
Feb 18,2016
5
people found
this helpful
this helpful
shockingly bad service. Tried to acquire a property through this agent that had been on the market for a while. They were not very good at returning calls or keeping me updated on the offer progress. Was messed around with how my offer was dealt ...
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What agent could do to change your mind?
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Aug 08,2014
Aug 08,2014
1
people found
this helpful
this helpful
Dan and Will were both friendly and approachable. They offered a professional service and let the house at a competitive price with minimal downtime. I would recommend them....
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Jul 21,2014
Jul 21,2014
1
people found
this helpful
this helpful
Will was very helpful as it was a bit of a rush.
However I have still not had an inventory. Also was not informed that it was pay as you go electric before I moved in. Plus there was a need to get authority to ...
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Jul 21,2014
Jul 21,2014
4
people found
this helpful
this helpful
The agents were very slow in responding to my calls during the vetting process
Incorrect information was entered on to the documents, Inventory, Invoice etc... and this has taken time to rectify...
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Comment on agent fees
The fees were not explained in full They are too expensive for the level of service provided
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May 21,2014
May 21,2014
0
people found
this helpful
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Great service with friendly and professional staff. I needed to move quickly and the Burchell Edwards was very efficient at getting everything sorted. Liam was a true professional who provided great advice, prompt responses to all my queries, he was also helpful and honest and ...
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May 21,2014
May 21,2014
1
people found
this helpful
this helpful
Highly recommend Liam, always professional and asked questions thoroughly and prompt in taking action. He was very attentive, put in a lot of effort and patience throughout the whole letting process and found me an amazing place. What I think stands out most about Liam ...
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Jan 14,2014
Jan 14,2014
1
people found
this helpful
this helpful
Today is the 52nd day after end of the letting property through this agency. So far I have not received the deposit....
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Jan 14, 2014
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(1)
Hi Miroslav, I apologise for the inconvenience and difficulties you are experiencing. Although I have spoken to yourself and your co-tenant regarding this issue I just wanted to clarify that this timescale is not unheard of in the deposit claim process. It can take up to 3 months for the deposit process to be completed and paid out. I had previously advised your co-tenant that the deposit had been requested on your behalf and we were awaiting a response in order to proceed further with reclaimin ...
Sep 07,2013
Sep 07,2013
0
people found
this helpful
this helpful
To Whom it may concern,
I would like to give my views on Liam, as i have taken a property from the agency he works for.This gentleman was very good with his customer service,very professional and helpful from start till the end .I ...
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Jul 28,2013
Jul 28,2013
0
people found
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Looking to let my property out for the first time and naturally went to the agents that I saw had the most boards in the area as that usually suggests they would be the better agents in the area. As I am moving out of ...
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Jul 24,2012
Jul 24,2012
2
people found
this helpful
this helpful
The description of the property was totally inaccurate. Garage? No! Fridge Freezer? No. Cooker? No! Washing machine? No! All supposed to be in the property but not. Don't seem to bother finding out anything about the properties the let. You do get nice pictures of ...
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Jun 25,2012
Jun 25,2012
2
people found
this helpful
this helpful
I recently let a property with my husband after moving up from London for a job relocation. We wanted to rent before purchasing as we did not know the area. John and Daniel were brilliant in the office and really helped us out offering great ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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