100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Mar 19,2012
Mar 19,2012
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In my experience with Redwood they are not a people of the word. I have been corresponding with them over the last 7 weeks -visited the office a few times and numerous phonecalls. On every single occassion the relevant member of staff is unavailable, on lunch or some other excuse. Nevertheless, each time I am assured that someone will get back to me. I am still waiting and it's now going on 8 weeks. I have exhausted all of my efforts with them and I am about to do a sit in where I refuse to leave unless they help me. Because they have been of no help I had to take to writing to my landlord for the information I require -which I really didn't want to do as he has Redwood as managing agents for such a reason. They are just not interested and I would not recommend their service (or lack of it).
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Latest Reviews
24th Aug 2018
reviewed by 'Tenants101'
24th Feb 2018
reviewed by 'Landlordjim'
1st Dec 2017
reviewed by 'Jahangir'
21st Dec 2016
reviewed by 'Dom'
21st Dec 2015
reviewed by 'Pete'
Opening Hours
Address
Redwood Estates
9 Gunnery Terrace The Royal Arsenal
Woolwich,London
Greater London
SE18 6SW
0208 316 8990
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £165,000 | £255,000 |
| Lettings | 100% | 75% | £750 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 1 | 9 | 4 | 3 | 0 | 6 | 1 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Jun 05,2019
Jun 05,2019
0
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As a landlord who bought from Redwood Estates, I received Excellent communication from all the Sales team and then from the Lettings team who found the right Tenant for my property, The Estate management team also do a superb job in looking after the block, 5 ...
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Comment on agent fees
Excellent value for money, as the saying goes you get what you pay for, and I am more than happy with the service that I pay for.
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Aug 24,2018
Aug 24,2018
2
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Redwood Estate offers a poor and inefficient service to tenants. For 9 months we were left with a gaping hole, over 1 metre, in the living room. This was not addressed at all even after bi-weekly communication from tenants, it wasn't recorded properly by staff at Redwood ...
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Comment on agent fees
Standard in terms of other agencies
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Feb 24,2018
Feb 24,2018
1
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Having used other agents in the past and even let my own properties, why I couldn't have found Matt and his team sooner is a shame because since putting my properties with Redwood estates I've been extremely happy with the service and efficiency. 10/10. Great and ...
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Comment on agent fees
i consider the costs value for money.
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Dec 01,2017
Dec 01,2017
12
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Sorry but what can I say they are shit simple and plain and this is a person who was tenants of this agency for 10years I heard and had it all...
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Mar 04, 2018
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Matt if I have commented please reply to me not Amina we never spoke and as far as the damp problem in the en suite i sorted that out and I still have invoice from the company I used and at first I can clearly remember you saying that there isn't a damp issue and now you admit that there was and it was from upstairs. if we also had the conversation about spending a hour to paint the place of course I would of but we didn't I was told its all good and needs a general clean up but I spent £230 wi ...
Dec 21,2016
Dec 21,2016
1
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Lynn was very helpful arranging a viewing of a property at very short notice and the purchase went very smoothly....
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Dec 21,2015
Dec 21,2015
0
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I used Redwood Estates in a variety of capacities. As a landlord they handled the letting and management of my property for me and searched for tenants when needed. When I wanted to sell they found me a buyer with ease. They also managed the ...
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Comment on agent fees
The fees for both acting as a letting agent and for the sale of my flat was very reasonable.
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Dec 21,2015
Dec 21,2015
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I recently bought a flat through Redwood Estates, dealing with Lynn throughout the process. It was a fairly complex affair, since the flat was joint owned. This entailed much liaison between solicitors, the vendor and Housing Association. Lynn's communication was consistently swift, efficient and accurate. ...
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Oct 15,2015
Oct 15,2015
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She was always willing to help, good attitude, professional, giving promptly response in resolving all our queries giving us good advices....
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Oct 15,2015
Oct 15,2015
3
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In general they were ok, everything got done but everything could have been done a lot quicker and more efficiently. People don't seem to communicate with each other in the office which resulted in us getting mixed messages and they failed to tell us some ...
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Oct 15,2015
Oct 15,2015
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I used Redwood to purchase a 2-bed flat near Woolwich. Throughout the process Lynn was flawless in keeping all parties updated on progress and she has seamlessly transitioned to marketing and letting the property. As estates managers for the residential block, Redwood Estates are equally ...
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Aug 20,2015
Aug 20,2015
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Kate was very helpful and really supportive. This is the forth time I have rented and Kate is by far the best estate agent we have dealt with. She made the entire process a very pleasurable one....
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Aug 06,2015
Aug 06,2015
0
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After explaining my temporary living arrangements to kate, and the fact that I needed a property quickly, she was on the case and pushed everything through very promptly, very professional and excellent service.. thankyou...
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Jul 01,2015
Jul 01,2015
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When initially looking at the property Kate was able to provide us with a viewing at a time that suited us. She was open and honest about the property and the area. She was also honest about the pricing, fully explained the initial payments that ...
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Comment on agent fees
Fees were made clear from the very beginning.
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Jul 01,2015
Jul 01,2015
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We cannot speak highly enough of how we were treated by Redwood. Kate was extremely patient and listened carefully to what we were looking for. She consistently went above the call of duty and genuinely seemed to care that we found just the right place ...
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Mar 09,2015
Mar 09,2015
0
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As a first-time home buyer, we felt completely at ease throughout the whole process thanks to Lynn. She went above and beyond to answer any questions or concerns we had, and was always very proactive and responsive. If you are looking for an awesome real ...
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Mar 05,2015
Mar 05,2015
0
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We have just recently completed the sale of our property and we wanted to express how impressed we were with the service received from Lynn Randall of Redwood Estates. Lynn went above and beyond the service of your standard Estate Agent and she exceeded our ...
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Mar 03,2015
Mar 03,2015
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An excellent service from the team at Redwoods, Woolwich Arsenal. Lynn and Hilary were very helpful right from the beginning when we first selected flats in the Woolwich area. The process from selecting, gaining positive reference checks and signing the tenancy agreement has been seamless. ...
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Feb 11,2015
Feb 11,2015
5
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I live in an apartment block that is unfortunately managed (very badly) by Redwood Estates. When this change occurred, I don't know but they are not doing any better than the previous company, Houston Lawrence.
The secure underground parking gates kept breaking and there were ...
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What agent could do to change your mind?
I wish I knew what their fees and charges to manage this block are. I have requested this and they won't tell me.Attached Filesnbsp;
Comment on agent fees
I wish I knew what their fees and charges to manage this block are. I have requested this and they won't tell me.
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Mar 04, 2015
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I was looking forward to airing my fustration at the last meeting but I had yet another missed delivery waiting for me at the local post office to collect. By the time I had come back, it was over. Staff there told me they are running out of space to store the parcels because the intercom doesn't work. I saw these parcels for myself and yes they are from my block of flats. Bear in mind this is only the drop off point for one company, Parcelforce. I rely on couriers and use other companies to bot ...
Apr 30,2014
Apr 30,2014
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We found Redwood Estates when we were struggling to rent a house with a pet. nobody wanted even talk to us. Redwood not only manage to get permission from the landlord to move in with our lovely dog but didn't ask for ridiculous deposit.
we ...
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Mar 26,2014
Mar 26,2014
0
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They are very well organised and able to deal with any tenant issues independently. I am pleased with the pricing and the friendliness of the staff. I recommend this letting agency without reservation....
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Mar 19,2014
Mar 19,2014
0
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I approached Redwood Estates through a recomendation as I wanted an investment property for the future, Lynn Randall found me a perfect property at a great price in a block on the river in West Thamesmead, the property has been rented everyday with great tenants ...
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Mar 17,2014
Mar 17,2014
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I was introduced to Matt 8 years ago as he grew his business wanting to be the 'only Honest estate agent in London'. I bought two flats through Redwood and they assisted with the solicitors right the way through the sale.
Their management of the properties ...
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Mar 10,2014
Mar 10,2014
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We have used Redwood Estates since April 2007 as our letting agent. From our first contact with them everyone has been courteous, professional, but most importantly, extremely friendly and trustworthy. Every tenant has been thoroughly vetted whilst also providing us with a personal profile so that ...
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Mar 05,2014
Mar 05,2014
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Redwood Estates renovated our property and subsequently let and now manage it. We were incredibly impressed with their professionalism, speed and quality of their work. Matt couldn't have been more helpful from start to finish. We handed over the keys and didn't have to do ...
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Feb 27,2014
Feb 27,2014
0
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I have known Matt for seven years since Redwood first started managing my property in Thamesmead. On the rental side, both Nikki and Louise have always been professional and efficient. I have recently been dealing with Redwood's sales team and I am very please with ...
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Feb 25,2014
Feb 25,2014
0
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The service I received when selling my property (which sold within 2 days of photos appearing) was second to none. Very professional - and the follow-up service throughout the selling process was excellent. I would highly recommend using this agency....
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Feb 21,2014
Feb 21,2014
1
people found
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this helpful
Redwoods have been managing my property for the last 2 years. Nikki looks after our account and has always been very helpful and efficient. We had some bolier issues when the flat was first rented out & she did an excellent job arranging appointments & helping to sort ...
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Feb 17,2014
Feb 17,2014
0
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Redwood Estates have been managing my property for the past 7 years. I've always had excellent tenants in my property - the Redwood Estates team have always been great at keeping me up-to-date on what's happening with my property - I've never had any problems - ...
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Feb 11,2014
Feb 11,2014
0
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I recently left my flat after a period over four years, and in all that time Redwood were very professional in dealing with my questions and requests. I would not hestiate in reccomending them to both landlord and tenant....
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Feb 07,2014
Feb 07,2014
0
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A friend recommended that I take a chance ( as it wouldn't cost me to try and I was a bit short of money) and use a wonderful agent that she had used twice in London where she lives. Due to Right Move you no longer ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Hi Zadie, The exact same thing happened to me and Lynn dragged me on for 7months, so hope this doesn't happen to you. I have her mobile number if that helps you; 07850055982. She is absolutely pathetic, her attitude is really bad when you finally speak to her, right? I have a friend who has dealt with her and felt exactly the same way – very poor service indeed.
[[EDIT ORIGINAL END]]
Hi Zadie, The exact same thing happened to me and Lynn dragged me on for 7months, so hope this doesn't happen to you. I have her mobile number if that helps you; xxxxxxxxxxx. She is absolutely pathetic, her attitude is really bad when you finally speak to her, right? I have a friend who has dealt with her and felt exactly the same way – very poor service indeed.