0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 05,2016
Oct 05,2016
5
people found
this helpful
this helpful
The maintenance team and I believe the whole management are incompetent and careless. Try to avoid this estate agent as they are a nightmare. The only thing they are interested in is collecting the rent. They don't care whether the house is habitable or not. No matter how many times you report a fault the only thing they do is emailing the landlord. They are not ready to take any responsibility toward the tenant. Even when they deal with a problem, they do it partially so you have to spend all of your time chasing them up!
Comment on agent fees
Sky high fee
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
20th Dec 2023
reviewed by 'Bobby'
17th Nov 2020
reviewed by 'matt'
26th Jul 2020
reviewed by 'Ariel'
11th Feb 2020
reviewed by 'Adrienn'
23rd Nov 2017
reviewed by 'LMah'
5th Oct 2016
reviewed by 'TeNant'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £600 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 6 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 20,2023
Dec 20,2023
0
people found
this helpful
this helpful
Tenants beware, avoid if you can!
The following is my honest review of experiences from dealing with Peter Alan. My friend renting with Peter Alan had a broken washing machine which was ignored for months, leaving them to pay the costs of a laundromat. Then ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2020
Nov 17,2020
0
people found
this helpful
this helpful
Megan Cummings the letting manager is a useless sack of body fluids, the regional manager Benjamin Jones is just as bad, he seems too scared to call you back or just too lazy too do his job. Whos employing these goons?? When i call these ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 31, 2022
View all comments
(1)
Issues as a tenant as well. They gave me a dodgy property with no hot water, no fire alarms, no working appliances, urine stained mattress and carpets. They aren't properly relaying information I am giving them to the landlord leading to delays, landlord has had enough and said shes not dealing with it. Now I am issueing a lawsuit against the landlord to reclaim money in lost rent and damages.
Peter alan arent being helpful with the situation and are slow leading to delays in problems being ...
Jul 26,2020
Jul 26,2020
3
people found
this helpful
this helpful
THE MOST DISHONEST AND INCOMPETENT GROUP OF PEOPLE I HAVE EVER DEALT WITH...Recently saw a flat and arranged a viewing with Peter Alan, Cardiff City Centre CF10 2DZ I was driving 200 miles to see the property then after viewing I was happy to pay 6 ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2020
Feb 11,2020
2
people found
this helpful
this helpful
Worst agency ever. I am living in UK more than 6 yrs for now. I have rented from so may different people during this period.
When we moved to Cardiff from London last year we put our savings in it. We haven't got job before we ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Nov 23,2017
Nov 23,2017
1
people found
this helpful
this helpful
Albany Rd branch rented us a property that was later seized by Environmental Health for being a fire hazard. We moved into another property, furnished, with no beds. Canton branch did nothing to help.
Albany Rd lettings manager Sarah is the rudest person I have ...
read full review
read full review
Comment on agent fees
They charge an extortionate amount for horrendous service.
Was this helpful?
Yes
Yes
Oct 05,2016
Oct 05,2016
5
people found
this helpful
this helpful
The maintenance team and I believe the whole management are incompetent and careless. Try to avoid this estate agent as they are a nightmare. The only thing they are interested in is collecting the rent. They don't care whether the house is habitable or not. ...
read full review
read full review
Comment on agent fees
Sky high fee
Was this helpful?
Yes
Yes
Sep 30,2016
Sep 30,2016
0
people found
this helpful
this helpful
This sale was a rather protracted one with the buyer's solicitors being somewhat less than competent. Dawn kept on pushing for a sale - without her help and tenacity we would have still been trying to sell it in six months time!
Well done and ...
read full review
read full review
Comment on agent fees
Reasonable given the amount of work they undertook
Was this helpful?
Yes
Yes
Sep 04,2015
Sep 04,2015
4
people found
this helpful
this helpful
Rented a furnished property in Cardiff through Peter Alan. From the start of the tenancy agreement there were problems with paperwork not done properly. The house was filthy and had to be cleaned and painted from top to bottom before we could move in. Peter ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2013
Sep 13,2013
3
people found
this helpful
this helpful
Very poor communication. Few viewings and even fewer that did not appear to be anything other than a response to my telephone calls. Slow and needed badgering to drop price as agreed. Different people answered phone as main contacts were not available and those in ...
read full review
read full review
What agent could do to change your mind?
consistent and informed communication. Do what you say i.e. follow up calls.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
