100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 02,2016
Oct 02,2016
6
people found
this helpful
this helpful
Homesure were extremely unhelpful, especially towards the end of tenancy. When the landlord was trying to take our entire deposit, in order to better the property (something which the adjudicator immediately recognised) Homesure were a complete hassle to deal with. They ignored emails requesting documents, and wouldn't even provide written confirmation that they couldn't give us the documents we require. Special mention to Julie, who answered every question as vaguely as possible, until the very end. Also Catrina, who lied in front of us to potential tenants, assuring them that the landlord was planning on redecorating the entire flat (as there was damp on the ceiling from a leak, still waiting to be fixed six months later) before admitted as soon as they left that she had no idea if this was planned but it sounded good. If anyone rents a property though Homesure, please take photos of every corner when you move in, and add anything, no matter how small, to the inventory. I thought I knew better, that people would be fair and honest, and it nearly cost us over £400.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Jan 2022
reviewed by 'McCay'
16th Oct 2020
reviewed by 'Peter'
Opening Hours
Address
Homesure
Marathon house, Drybridge Road
Dundonald
South Ayrshire
KA2 9AE
01292 268501
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £80,000 | £301,500 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 1 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 28,2022
Jan 28,2022
0
people found
this helpful
this helpful
Long drawn purchase and sale but James & Tia kept us informed throughout the process often going above and beyond at times and answering queries often out of hours.
Whilst not wanting to go through the process again, any time soon, I would highly recommend using ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2020
Oct 16,2020
0
people found
this helpful
this helpful
Really great service. Very freindly and genuine people. They kept us in the loop and i couldnt fualt them in any way....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2016
Oct 02,2016
6
people found
this helpful
this helpful
Homesure were extremely unhelpful, especially towards the end of tenancy. When the landlord was trying to take our entire deposit, in order to better the property (something which the adjudicator immediately recognised) Homesure were a complete hassle to deal with. They ignored emails requesting documents, ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
