40% sales valuation accuracy
40% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
“Really really disappointed with Elite properties. Very unprofessional. Never call ......”
Oct 02,2016
Oct 02,2016
1
people found
this helpful
this helpful
Really really disappointed with Elite properties. Very unprofessional. Never call you back. I was their tenant for only one year and during that period if you speak to someone in their office and ask for maintenance they wont simply respond of take very long time to fix the issue. My toilet was carpeted and bath was leaking so it became very smelly and disgusting it was however sorted by saying the tiles are old and the gaps between them allows the water to leak. So the guy just put some silicon on it. When we finished the tenancy they deducted half of the money because of that carpet. They are irrational inconsiderate however no respect for their tenants. They did not clean the property by professional cleaners (there was huge stain in sitting room carpet) when we moved in but asked us to clean it professionaly when we left. Moreover we paid ridiculos amount of money as inventory fees when we checked in plus check in fees and they also have deducted inventory fees/check out fees £100 +vat £120.00 from our deposit. The sent us a letter how to checkout and they said we have to be present and the agent has to be there but despite calling them on several ocassions they said they wont be able to come so we have to go in there office physically to drop the keys. I am going to dipute resolution center in a hope to get my deposit back. Please avoid these agents!!
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Latest Reviews
26th Feb 2019
reviewed by 'Myriam'
18th Dec 2018
reviewed by 'Harminder'
2nd Oct 2016
reviewed by 'Symphony'
15th Aug 2016
reviewed by 'unprofessional'
Opening Hours
Address
Elite Properties Essex Ltd
11 Orsett Road Grays
Grays
Essex
RM17 5DD
02030311126
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 40% | £0 | £0 |
| Lettings | 0% | 25% | £850 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- essex
- london
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 26,2019
Feb 26,2019
5
people found
this helpful
this helpful
Landlady who rented 2 flats using Elite as managing agent.
Took my tenant deposit and never gave it back.
Took 1 rent and never paid it to me.
Offered rent protection insurance as part if the package. When I needed it to cover my losses as my ...
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Comment on agent fees
You will pay the fee but will not get the protection or the service you are paying for.
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Sep 17, 2019
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(4)
If you had an issue with Elite Properties Essex / Junaid Ishfaq please reach out. [email protected] ...
Dec 18,2018
Dec 18,2018
4
people found
this helpful
this helpful
It's been 5 months since our tenancy has ended. There was a dispute which ended 1 and a half month, still there is no response for our deposit. We have been calling everyday but haven't got any response from elite. Mailed them so many times they just ...
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“Really really disappointed with Elite properties. Very unprofessional. Never call ......”
Oct 02,2016
Oct 02,2016
1
people found
this helpful
this helpful
Really really disappointed with Elite properties. Very unprofessional. Never call you back. I was their tenant for only one year and during that period if you speak to someone in their office and ask for maintenance they wont simply respond of take very long time ...
read full review
read full review
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Oct 02, 2016
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(1)
We are disappointed to see tenants comments in his review. As a managing agent it is our duty to ensure that our landlords interest has been taken care of without causing unreasonable financial loss to the tenant. We disagree with the tenant on all points he has raised. The check in inventory was carried out together with the check out inventory and both charges were agreed with the tenant upon signing the tenancy agreement. Tenant agreed to pay these charges and signed the agreement at his will ...
Aug 15,2016
Aug 15,2016
0
people found
this helpful
this helpful
Used this agent to manage a property - terrible service received. Agents did not deal with tenant notice period correctly and tried to deduct a large sum from the tenants deposit without my knowledge which later went to TDS for a decision I have not ...
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Comment on agent fees
average
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Aug 15, 2016
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Elite is very disappointed to see the review left by our landlord. We do not agree with the statement landlord has made in the review. we have all the correspondences between us and landlord confirming the deductions made from the deposit together with the check in and check out reports. Landlord was kept up to date every step of the way during the dispute raised by the tenant by the branch manager and it was all clarified over the phone that if the adjudicator makes decision in favour of the te ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Our Complaints Procedure
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details in writing. We aim to consider your complaint within 15 working days however it can take up to 8 weeks in some circumstances. If we have not resolved it within this time you may complain to the Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our client care department who will review your matter file and speak to the member of staff who acted for you.
3. Branch Manager will then invite you to a meeting to discuss and hopefully resolve your complaint. They will do this within 15 working days of sending you the acknowledgement letter.
4. Within 3 working days of the meeting, they will write to you with the decision.
5. If you do not want a meeting or it is not possible, Branch manager will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 working days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will re-review the decision. The review will be dealt by a director not connected to the transaction.
7. We will write to you within 14 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, you can then contact the property ombudsman about your complaint. There details are:
The Property Ombudsman,
Milford House
43-55
Milford Street
Salisbury
Wiltshire
SP1 2BP
The Property Ombudsman within six months of receiving a final written response from us about your complaint.
For further information, you should contact the Elite Properties on
0203 006 2343 or at [email protected]
Last updated at 9:49 AM 03/11/2016 by Junaid Ishfaq
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details in writing. We aim to consider your complaint within 15 working days however it can take up to 8 weeks in some circumstances. If we have not resolved it within this time you may complain to the Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our client care department who will review your matter file and speak to the member of staff who acted for you.
3. Branch Manager will then invite you to a meeting to discuss and hopefully resolve your complaint. They will do this within 15 working days of sending you the acknowledgement letter.
4. Within 3 working days of the meeting, they will write to you with the decision.
5. If you do not want a meeting or it is not possible, Branch manager will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 working days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will re-review the decision. The review will be dealt by a director not connected to the transaction.
7. We will write to you within 14 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, you can then contact the property ombudsman about your complaint. There details are:
The Property Ombudsman,
Milford House
43-55
Milford Street
Salisbury
Wiltshire
SP1 2BP
The Property Ombudsman within six months of receiving a final written response from us about your complaint.
For further information, you should contact the Elite Properties on
0203 006 2343 or at [email protected]
We always take all maintenance issues very seriously and report them to landlord as soon as we have been notified. Sometimes landlords do decide to use their own contractor to do the repairs for which we should not be held responsible for. We use qualified and professional trades man who take responsibility of their works and also give warranty of their works.
Unfortunately tenant has left the property in a very bad state and landlord had to change the carpet in whole property. It seems like they never vacuumed the carpet and it had food and drink spillage marks all over. The property was professionally cleaned and handed over to the tenant in habitable condition. The check in inventory was done and it available to be presented if tenant decides to take this matter further.
Finally all our maintenance jobs gets done with in 48 hours of reporting to our office. On few occasions where certain a parts have to be ordered, jobs might take longer than usual.