Queens Park Kilburn & Kensal, London, NW6
4.9/5, 487 reviews
99% recommended
97% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
93% lettings fee satisfaction

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“This Estate agents are not very professional and offer very ......”

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Sep 29,2016
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By: 'Mr'
Sep 29,2016
2 people found
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This Estate agents are not very professional and offer very poor service with misleading information and unrealistic expectations especially the branch manager Yasser Kaptan he is very pushy and really forceful he is not accurate and the worse thing is he has made terrible mistakes, not just once but many times i.e my contracts were not correct the tenants move in and then had to resign the contracts after they physically moved in as Yasser made a big mistake with the break clause ! And also the fee charged was totally wrong and I had to wait weeks until this was sorted I thank Manpreet and Kyle for the help as the head office obviously appreciated my situation and have good ethics and morals and Im glad the tenants are more honest and trust worthy then the agent but to be fair if I didn't have a heart I would have told them to find else where to live because of the service from this Cowboy branch manager. Never will be using these agents again! Very bad service from start to finish from the BRANCH MANAGER in particular.
Comment on agent fees
Shocking tactics from the branch manager undercutting and terrible service !
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By: Yasser Kaptan
Oct 06, 2016
Dear Mr Armstrong,
I am sorry to hear that you feel this way about your service. I am very shocked that you feel everything you do as I have not had a bad review throughout my entire career spanning 11 years and would like to see what we can do to appease.
Please be advised that the only misunderstanding we incurred was the level of service you required, upon instruction you advised me you would to take up our full management service but upon move in you in fact changed your mind and wanted a 'let only' service. So accordingly we changed the invoice amount and reimbursed the difference between the two services.
I can assure you that at no time did I push you into making a decision and in shape of form have I tried underhand tactics as suggested, I pride myself on ensuring that our clients are happy with our service and I apologise again if you feel you did not receive this.
Finally I can confirm that it was I who requested my colleague in head office to rectify any issues in order to make sure you are happy moving forward. So i appreciate at that time you may have been slightly annoyed but can re-assure you it was a simple matter of miscommunication between ourselves.

I hope we have resolved to your satisfaction and look forward to a smooth working relationship in the future.
Kind Regards.

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reviewed by 'Juanita Hawkins'
“Phenomenal Team and Excellent Service will recommend them highly!Special thank you to Leva for always being available and to ......”
22nd Nov 2024
reviewed by 'Angie'
“I cannot thank Jamie enough for helping us find the perfect flat! He made the entire process so easy and ......”
3rd Nov 2023
reviewed by 'Zara'
“I managed to find my flat on right move, ring up Jamie each day asking questions, view my flat, have ......”
2nd Nov 2023
reviewed by 'Cristina Ruiz'
“What a wonderful experience renting through JT has been - having experienced very aggressive lettings agents, the team at JT (......”
16th Oct 2023
reviewed by 'Roger Ibbott'
“Recently purchased a property and from start to finish it was very smooth.Bianca was the lady dealing with the ......”
4th Oct 2023
reviewed by 'Zhenyi'
“My journey with Jorgensen Turner (JT) in renting my new flat in London has been an unparalleled experience of professionalism ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Address

Jorgensen Turner
2a Brondesbury Road
London
Greater London
NW6 6AS
020 7604 4040

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £215,000 £7,650,000
Lettings 93% 93% £315 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
106 2 276 3 45 0 43 0 12 1
Areas covered
  • NW2
  • Kensal Rise
  • NW6
  • Maida Vale
  • NW8
  • Ladbroke Grove, St Johns Wood
  • NW10
  • W9
  • W10
  • Mapesbury
  • Brondesbury Park
  • Queens Park
  • West Hampstead
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Queens Park Kilburn & Kensal, NW6
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“Phenomenal Team and Excellent Service will re......”

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Nov 28,2022
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By: 'Juanita Hawkins'
Nov 28,2022
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Phenomenal Team and Excellent Service will recommend them highly! Special thank you to Leva for always being available and to assist and lastly Jamie that helped us to view the property!...
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“Thank you Jamie!...”

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Nov 22,2024
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By: 'Angie'
Nov 22,2024
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I cannot thank Jamie enough for helping us find the perfect flat! He made the entire process so easy and enjoyable. With his expertise and attention to detail, we now have a lovely home that suits all our needs. Jamie was always approachable and ready ...
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“Flat found and deal done in 4 days!...”

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Nov 03,2023
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By: 'Zara'
Nov 03,2023
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I managed to find my flat on right move, ring up Jamie each day asking questions, view my flat, have my documents approved by the landlord ALL WITHIN 4 DAYS! This could never have been done without Jamie, I'm so grateful that he answered all my ...
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“What a wonderful experience...”

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Nov 02,2023
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By: 'Cristina Ruiz'
Nov 02,2023
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What a wonderful experience renting through JT has been - having experienced very aggressive lettings agents, the team at JT (and particularly Jamie) have been a dream to deal with. Responsive, polite and on top of everything. I am very happy with our arrangement and ...
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“Recently purchased a property and from start ......”

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Oct 16,2023
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Bianca
By: 'Roger Ibbott'
Oct 16,2023
0 people found
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Recently purchased a property and from start to finish it was very smooth. Bianca was the lady dealing with the sale and was always very professional in both her manner on the phone with me as well as in person. She did a really good ...
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“My journey with Jorgensen Turner (JT) in renting my new ......”

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Oct 04,2023
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By: 'Zhenyi'
Oct 04,2023
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My journey with Jorgensen Turner (JT) in renting my new flat in London has been an unparalleled experience of professionalism and genuine care. Each step of the process, from communication to paperwork, was handled with knowledge, clarity, and a high degree of professionalism that I've ...
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“Impeccable service...”

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Sep 02,2023
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By: 'Mr Gray'
Sep 02,2023
0 people found
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We wouldn't hesitate to use JorgensenTurner again. Richard gave us an honest valuation and impeccable service throughout the transaction. An excellent company, that deserves to go far. Thank you, Richard and the team!...
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“Very nice agent they were very efficent and a......”

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Jun 01,2023
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Monica
By: 'Gaelle and Valentin'
Jun 01,2023
0 people found
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Very nice agent they were very efficent and always there when we had a question Thank you to them to make it possible to have the flat And i hope now they will be there if we need them in anytime...
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“Property Management team outstanding!...”

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May 15,2023
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By: 'Emilie'
May 15,2023
1 people found
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Jorgensen Turner have been the agency looking after the property that I was renting for 2 years. I highly recommend Adina Florea at the property management team, she has been super helpful and made such a positive impact to my experience. Every time I had any ...
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“We just finished working on a project with Jo......”

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May 10,2023
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Ieva
By: 'Ryan Young'
May 10,2023
0 people found
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We just finished working on a project with JorgensenTurner. It has been a fantastic experience throughout. Communications with them have always been enjoyable and efficient. They have a great team as a whole but the lady I leased with the most, Ieva Karpaviciute was particularly ...
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“Pleasant move...”

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Apr 28,2023
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Monica
By: 'Daniel'
Apr 28,2023
0 people found
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Christian made moving to London a pleasant experience. Always available and reliable. The process was clear and he was there to answer any questions I had....
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“Amazing service!...”

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Apr 19,2023
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By: 'Sara'
Apr 19,2023
0 people found
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Amazing service, they facilitate access to my new property to take measurements before the moving date and also transported some bulky boxes (result of an unexpected early delivery) into the house before the move in date. VE...
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“Jamie and Ieva are trustworthy, professional ......”

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Apr 14,2023
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By: 'Maria'
Apr 14,2023
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Jamie and Ieva are trustworthy, professional and respectful. They have been helpful and responsive and have made moving house easy for me....
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“Jamie was exceptionally helpful, talking us t......”

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Mar 28,2023
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Kyle
By: 'Mealea Cole'
Mar 28,2023
0 people found
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Jamie was exceptionally helpful, talking us through each stage with ease and making sure we had sufficient understanding of everything happening while preparing to start our tenancy. Additionally, Kyle has been incredibly supportive, helping us sort through any issues since being at the flat and ...
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“Great Service...”

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Jan 31,2023
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Monica
By: 'SPMC Invetments Ltd'
Jan 31,2023
0 people found
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We've been using Jorgensen Turner for the past 5 years to let this property. This was the third time we were looking for new tenants. We received excellent service from all staff involved especially Monica Ferreira. The whole process of moving the previous tenants out and ...
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“If I could give 0 stars, I would. The staff a......”

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Jan 25,2023
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By: 'jessica'
Jan 25,2023
0 people found
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If I could give 0 stars, I would. The staff at the Queens Park/Kilburn branch are the most unhelpful, rude and generally extremely difficult people I have ever had the misfortune of dealing with. They seem to go out of their way to make tenants ...
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“Professional service, fast document checking ......”

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Jan 24,2023
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Monica
By: 'Artem'
Jan 24,2023
0 people found
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Professional service, fast document checking and support during all processes. All the Jorgensen Turner team been very helpful and fast responding to all our queries. Thanks Jamie Short and Monica Ferreira especially for all their contribution....
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“We had a very easy and smooth moving process.......”

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Jan 19,2023
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Christian
By: 'nouhad'
Jan 19,2023
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We had a very easy and smooth moving process. All thanks to Christian from JT !! He honestly helped us out so much ! Thank you !...
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“Best service all around...”

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Dec 17,2022
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Ieva
By: 'Martín'
Dec 17,2022
0 people found
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From the moment they answered my email to the moment I got the keys to the flat they were always very responsive an helpful!...
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“they are okey is an understatement, their w......”

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Dec 06,2022
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By: 'Amir'
Dec 06,2022
0 people found
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they are okey is an understatement, their work is excellent, concise and efficient to the point! Couldn't be happier with the tenants they have found me. Would highly recommend . Thank you :D...
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“Our paths crossed with Jamie Short as a coupl......”

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Oct 25,2022
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By: 'Emre'
Oct 25,2022
0 people found
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Our paths crossed with Jamie Short as a couple who had recently moved to London from another country. You are aware of how tough it is for newcomers to rent a house in London. You must deal with a variety of procedures, such as a ...
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“Amazing customer service from Jamie Short and all agents...”

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Oct 12,2022
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By: 'Murray'
Oct 12,2022
0 people found
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Jamie Short was by far the nicest agent that dealt with us over the last few months. We were able to book and go to the viewing very quickly and he helped us to proceed with matters immediately. The agents at Jorgensen Turner were all ...
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“Exceptional service - a rarity in London!...”

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Sep 13,2022
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Christian
By: 'Edwin'
Sep 13,2022
0 people found
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It was an absolute pleasure to use Jorgensen Turner to facilitate our tenancy agreement - they were extremely responsive, friendly and reassuring throughout the process, which is a real rarity in the London housing market. Both Monica Ferreira and Christian Nyanzi in particular were exceptionally ...
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“Settled from abroad...”

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Aug 31,2022
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By: 'Ariel'
Aug 31,2022
0 people found
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I just moved to London from Toronto and Jamie, Monica, and the rest of the team at the Kilburn location made finding a flat and getting settled, seamless and pleasant! Exceedingly helpful at sorting out an area, communicating with the landlord, switching over utilities, and ...
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“Excellent estate agents who were professional......”

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Jun 29,2022
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Ronan
By: 'NW6'
Jun 29,2022
1 people found
this helpful
Excellent estate agents who were professional and helpful throughout our sale. Richard and Ronan were a pleasure to work with....
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“We had a great experience with Ali Hamze and ......”

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Mar 10,2022
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By: 'Ahmed'
Mar 10,2022
0 people found
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We had a great experience with Ali Hamze and team at Jorgensen Turner, Kilburn. Ali helped us moved into our apartment within less than a week of our viewing. He assisted with all queries and made the process easy and assuring, and has been continuously ...
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“Nice company. Really efficient and quick, esp......”

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Aug 20,2021
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By: 'JiYoung'
Aug 20,2021
0 people found
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Nice company. Really efficient and quick, especially when it comes to customer service. I am the type of customer who needs to be assured multiple times with written proof, and they (Shannon and Monica) were very kind every time I contacted them. I really appreciate ...
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“Friendly, helpful and professional...”

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Jul 19,2021
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By: 'Icy'
Jul 19,2021
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The staff are friendly and give clear and helpful information. They are professional and solve the problems and respond quickly....
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“Shannon and Leva were so helpful. They squeez......”

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Jul 19,2021
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Ieva
By: 'Prospective tenants'
Jul 19,2021
0 people found
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Shannon and Leva were so helpful. They squeezed us in for a viewing were so accommodating throughout. Also told us everything we needed to know and very available. Thank you!...
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“Great service! The team are super lovely, hel......”

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Jul 19,2021
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Ieva
By: 'Emilie'
Jul 19,2021
0 people found
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Great service! The team are super lovely, helpful, always available for any questions, and are willing to adapt to any specific needs or requests. Thanks so much for making my move simple and straightforward....
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Staff picture Richard
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:43 PM 30/10/2017 by Richard Turner

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Jorgensen Turner

Branch - Queens Park Kilburn & Kensal, London, NW6

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