67% sales valuation accuracy
57% sales fee satisfaction
83% lettings valuation accuracy
75% lettings fee satisfaction
Sep 28,2016
Sep 28,2016
8
people found
this helpful
this helpful
I was very keen to view a particular property as it seemed like brilliant value for money. They were quick to book us in for a viewing. However, when we went to the viewing, I found that the agent was absolutely useless at answering my questions (even basic things such as the monthly rent!) and she had a general negative attitude towards me and my partner during the viewing which meant we left the viewing questioning whether we would want to sign for a property with an agency that doesn't seem to respect potential tenants. Having not been deterred by the agent's bad attitude at this point, I asked to view a tenancy agreement. I was sent a draft agreement which included preposterous fees and a condition that the agency ONLY offers 6 month contracts. As far as I'm aware, tenancy length is something for the landlord to decide, NOT the agency. Their trick is that if you want to live in a property for a whole year (pretty standard when renting), you'll have to sign two agreements. BUT included in the tenancy agreement is the condition that, to re-sign for a property you're already living in, you must pay MORE administration fees to the agency.
In addition to this, they do not accept card payments or bank transfers and ask you to pay fees (~£400) in CASH!
At this point, so many red flags about this agency have made themselves known and, though the flat is lovely and we would love to move in, I would not trust this agency enough to sign with them.
In addition to this, they do not accept card payments or bank transfers and ask you to pay fees (~£400) in CASH!
At this point, so many red flags about this agency have made themselves known and, though the flat is lovely and we would love to move in, I would not trust this agency enough to sign with them.
Comment on agent fees
They seem fairly standard for the area but they want you to pay cash which seems ridiculous
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Latest Reviews
26th Jul 2024
reviewed by 'Istvan'
25th Jul 2022
reviewed by 'J Ward'
9th Feb 2021
reviewed by 'AJ'
19th May 2020
reviewed by 'Jess'
11th Oct 2019
reviewed by 'Emily'
4th Aug 2019
reviewed by 'David'
Opening Hours
Address
Harry Harper Estate Agents
60 Albany Road
Roath,Cardiff
Cardiff County
CF24 3RR
02920310555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 57% | £171,000 | £281,000 |
| Lettings | 83% | 75% | £525 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 4 | 5 | 4 | 0 | 1 | 1 | 1 | 3 |
Areas covered
- CF24
- Cardiff
- CF23
- Newport
- CF5
- South Wales
- CF11
- CF3
- CF10
- CF14
- CF15
- CF37
- NP23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Jul 26,2024
Jul 26,2024
0
people found
this helpful
this helpful
They made our life a living hell.
We rented with them for 4 years on Taff Embankment and here are some of the issues we had to endure:
- No hot water and heating for a month during winter. We spent Christmas without heating and hot ...
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Nov 25, 2024
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This does not surprise me at all. We also had problems with the apartment they were renting and they were terrible at getting it sorted. However when they wanted more money they became extremely available. I recommend to anyone looking at this company to avoid at all costs. There are so many better agents out there in Cardiff! ...
Jul 25,2022
Jul 25,2022
0
people found
this helpful
this helpful
Customer support was fantastic, and I couldn't be happier with the service provided to me. Benjamin was very helpful and knowledgeable, clearly an expert in his field, he very kindly donated an hour of his time to assist me and made sure everything was very ...
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Feb 09,2021
Feb 09,2021
2
people found
this helpful
this helpful
Appalling practice Del Boy would be ashamed of.
Having made an appointment to meet with one of their agents to give an appraisal for market valuation for my apartment, I was appalled and horrified that they took it upon themselves to upload my property on ...
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May 19,2020
May 19,2020
2
people found
this helpful
this helpful
Awful, the people are rude. The don't return calls, they don't come and fix anything and just generally as awkward as they can be for the sake of it. The houses are in a bad state. And anything just to get a few extra pounds. ...
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Oct 11,2019
Oct 11,2019
0
people found
this helpful
this helpful
Cannot fault the service from start to finish. The process was set out and made very clear, updates were provided regularly and my move in completed very promptly. Fabulous team and will rent from them time and time again....
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Aug 04,2019
Aug 04,2019
0
people found
this helpful
this helpful
I have just had an offer accepted on a property that I viewed last Sunday. I was shocked that they were able to accommodate a Sunday viewing, no other agent that I rang offered me a Sunday so this was a very pleasant surprise. Benjamin ...
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May 30,2018
May 30,2018
3
people found
this helpful
this helpful
Sita, was straight to the point to help me out, as she gave me great service and advice to look after me....
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Comment on agent fees
I came to speak to Sita last week, as she was so helpful and made me welcome as I am a landlord as am away most of the time and I was looking around to for a good letting agent. I was recommended from a family friend to go and see Sita, as you be able to advice me for the best option for me. So therefore I am happy to give my properties to Sita manage and look after as looked around few agents as was not the estate agent as more looking for the right person as found Sita. I would recommended Sita, to anyone who is looking to let or rent also sell even to buy properties go and speak to her as she will give you good advice and great service. many thanks to Sita, keep up the great work.
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Apr 11,2018
Apr 11,2018
2
people found
this helpful
this helpful
What Ben doesnt know about property isnt worth knowing. When I asked about the local market he was very knowledgable and was really helpful
He really helped me with the growth of my property business...
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Apr 09,2018
Apr 09,2018
2
people found
this helpful
this helpful
I rented a property through Harry Harper Estate agents for a little over eighteen months. Having had bad experiences in the past it was so refreshing to rent with them.
From my initial viewing until the day I left the property the service was impeccable. ...
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Comment on agent fees
Honest and upfront with all fees. Nothing was hidden from me so I knew exactly what fees I could incur.
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Feb 27,2018
Feb 27,2018
6
people found
this helpful
this helpful
My problems began almost immediately when dealing with Harry harper. I was not given a parking permit to my own residence for several weeks meaning that I had to park 10 minutes from my home. The agents Benjamin and Jordan told me that it was nothing ...
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Apr 05, 2018
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As expected the agent is trying to manipulate the situation to defend their poor poor service. As I don't have the time neither the effort to dispute again I would just recommend that individuals take a look at the claim that they have "100's of satisfied individuals" yet the overall score on the biggest estate agent review website (all agents) has a score of under 3. There are in fact more individuals which have given a single star than any other. All I would reccomend is that you would have a ...
Nov 07,2017
Nov 07,2017
6
people found
this helpful
this helpful
Harry Harper Estate Agents is staffed with helpful and highly-competent people. After having tried several other options, selling my house was proving to be extremely difficult; seeking the services of Harry Harper was the best decision I made during the process. They seamlessly took control ...
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Nov 04,2017
Nov 04,2017
6
people found
this helpful
this helpful
Kai Chan
Pontypridd
NEW9 hours ago
Sold my property with Harry Harper - to be honest, I had never used or heard of them before as my property is in Pontypridd and didn't know if they would stretch that far, but was recommended to give ...
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Comment on agent fees
Very competitive fees
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Oct 11,2017
Oct 11,2017
4
people found
this helpful
this helpful
Very happy with my service from Sita. So pleased to chat with her as she was extremely friendly and helpful. I can tell she was well knowledgeable and would 100% recommend!!...
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Jul 04,2017
Jul 04,2017
6
people found
this helpful
this helpful
I have been with this agency for over 10 years I have never had any issues I find them very reliable and efficient the cost of agency fees are reasonable I have had personal issues which I found they are very supportive...
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Comment on agent fees
I have been with this agency for over 10 years and I think it's reasonable
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Jun 08,2017
Jun 08,2017
3
people found
this helpful
this helpful
Awful service, unorganised, unprofessional. Was meant to view a house, to which nobody turned up from the company to assist my viewing, to be told that they no longer worked there and my booking was lost! Reorganised for 2 days later, to have a message that ...
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Apr 13,2017
Apr 13,2017
6
people found
this helpful
this helpful
I would like to say a massive thank you to Nathan Walker having sold our house in just over 3 days of it being on the market. The sale was smooth and every thing Nathan said he would do he did, despite our buyers trying numerous ...
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Comment on agent fees
We paid 1% fee which was well worth the money.
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Feb 22,2017
Feb 22,2017
6
people found
this helpful
this helpful
As I was buying my first house, I didn't really know what to do... after viewing a few properties with many agents in Cardiff, Harry Harper really stood out. Jordan was very helpful and explained what I needed to do to buy with a friendly ...
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Feb 11,2017
Feb 11,2017
1
people found
this helpful
this helpful
To be honest - not even worth one star - AVOID - really rude and unhelpful - do not return phone calls, told us terrible lies all the way through the process about the true position of the chain - claiming surveys were being done ...
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Comment on agent fees
They offered 0.75 % to match the other agent I was listed with at the time but as the saying goes - buy cheap - pay twice - certainly not worth the 0.75 %
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Feb 11, 2017
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(1)
Dear Ms Evans,
Many thanks for taking the time to review our selling service.
I find your review wholly unreflective of the facts. The contact you received from us was on a daily basis, for both the sale of your property and your onward purchase. Your claims regarding other agent's opinions and experience does not correlate with the conversations we have had with these agents about their experience of this transaction.
I encourage you to raise your concerns to The Property Ombudsman ...
Sep 28,2016
Sep 28,2016
8
people found
this helpful
this helpful
I was very keen to view a particular property as it seemed like brilliant value for money. They were quick to book us in for a viewing. However, when we went to the viewing, I found that the agent was absolutely useless at answering my ...
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read full review
Comment on agent fees
They seem fairly standard for the area but they want you to pay cash which seems ridiculous
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Sep 23,2016
Sep 23,2016
3
people found
this helpful
this helpful
To all Cardiff people DON'T get invoild with this people , they don't help firstly , they lie they don't listen, they charge you over , if you missed 1 of your rent payment they charge you £90 for it even if you pay next day on agreement it said £30
...
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Comment on agent fees
Bad is not Evan a world I can say for them They are the worst
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Sep 29, 2016
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Dear Tenant,
I am very disappointed that after being a client of ours for several years, you have decided to write an unfounded review of our agency, without even discussing your concerns with us in the first instance.
I am also some-what surprised that you have decided to continue with your tenancy for a extended period, especially if you feel the house is in disrepair and we are not dealing with your maintenance concerns or yourself in a respectful, polite and professional manner. On r ...
May 24,2016
May 24,2016
4
people found
this helpful
this helpful
Recently called this branch twice to request information on a property. Staff seemed clueless and didn't give any details about the property, didn't know if it was still available, and never called me back. So frustrated by the lack of information that I won't be ...
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May 19,2016
May 19,2016
3
people found
this helpful
this helpful
AVOID AVOID AVOID!!!
Appalling customer service. Failed to respond to multiple phone calls. Staff are rude and unhelpful if not getting their own way.
Make it difficult to offer on a property if you are not the buyer they want, although they should be putting ...
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May 25, 2016
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Thank you for response, you will be receiving formal complaint in due course. I would like to add that your response is wholly inaccurate, we were never informed another offer was received on the property, until the day I called to increase my offer ...
Apr 04,2016
Apr 04,2016
2
people found
this helpful
this helpful
Were to start, there is so much to say regarding their general customer service, rude and unhelpful. We have been trying to purchase a house that they are the agents for and have found their general attitude appalling. They avoid answering or returning calls to ...
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What agent could do to change your mind?
AwfulAttached Filesnbsp;
Comment on agent fees
Awful
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May 20, 2016
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(1)
Many thanks for taking the time to review your experience of Harry Harper Estate Agents. It is regrettable to hear that you have not felt satisfied.
With regards to your experience I must firstly start by assuring you that we always work with the interests of our seller in the forefront of our mind, as well as showing our buyers the highest duty of care.
As I am sure that you will appreciate from selling your own property recently, when an offer is renegotiated from its original agreement, pa ...
Feb 18,2016
Feb 18,2016
6
people found
this helpful
this helpful
Fantastic company and a great personal team, have been a tenant of Harry Harper's for 2 years and have never had any issues - great service, always quick to repair maintenance and very upfront about everything, cant fault them. Would recommend this agency to anyone looking ...
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Comment on agent fees
Agency Fees are not the cheapest, but they are by far not the most the most expensive - very reasonable
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Melisa
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Matthew
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:23 PM 27/06/2017 by Benjamin Churchill
