Ealing London, London, W5
3.2/5, 20 reviews
55% recommended
50% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
89% lettings fee satisfaction

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“Appalling service, absolute nightmare and advice to avoid RSK like ......”

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Sep 23,2016
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Tanya
By: 'Rati'
Sep 23,2016
5 people found
this helpful
Appalling service, absolute nightmare and advice to avoid RSK like the plague. My estate agent *Presented me with numerous lies and deception right from the start. The only reason I purchased a property through RSK, was by negotiating with the vendor directly as they were* inefficient and untrustworthy. She was often 'away on sick leave' or 'on holiday' to excuse her slowness. I attempted to renegotiate my offer in light of Brexit, and received the most horrendously aggressive email * about how I was 'morally wrong' to be spooked by Brexit, and then threatened me with a withdrawal letter she claimed to have drafted if I did not confirm the purchase by the next morning. How is it morally right to repetitively lie to and then bully your customers into one of the biggest decisions they could make? Vile behaviour. Upon completion of the sale, RSK literally washed their hands of me. I sent them a list of simple questions for the vendor - about the basic functioning of the flat (what all the keys were for, where the electricity meter was, the bin policy, the mail policy, what certain switches inside the flat were for). RSK's response was basically - not our problem sorry (written in an email from the* branch manager Kelly Gill who replied for them*). Management of the flat couldn't give me the answers as they advised that this was the estate agent's duty and they didn't have this knowledge. I have been left with no answers.

I will be making a formal complaint. One month on and I am still disgusted by RSK*.
Comment on agent fees
Bad
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By: Marilyn
Oct 28, 2016
Hello,

I am really sorry to hear that you have been unhappy with the service provided by our Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance.

If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.

I look forward to hearing from you.

Marilyn

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Latest Reviews

View all Reviews 20
8th Apr 2022
reviewed by 'Perbinder'
“Dreadful estate agents. Prey on elderly sellers with investors trying to drive down the price. Become nasty when they don’......”
12th May 2021
reviewed by 'Mary'
“I've been dealing with RSK for over 15 years and have always found all personnel very professional, efficient, caring and friendly. ......”
11th Mar 2021
reviewed by 'Debbie'
“I received a personal, professional service from Molly with constant communication, updates and feedback. Han has been equally professional with ......”
9th Dec 2020
reviewed by 'A'
“The most incompetent and inept estate agents I have ever dealt with. Money grabbing at every opportunity, complete inability to ......”
16th Jan 2020
reviewed by 'Lorraine'
“Sara, Kayleigh & Edwin have been superb, supportive & professional throughout in assisting our daughter’s property purchase. Much appreciation for your ......”
18th Dec 2019
reviewed by 'Sadie'
“Although we ultimately found a property with another agency, I was really impressed with Han's timely responses and professionalism throughout ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Robertson Smith & Kempson
1 Central Building, The Broadway
Ealing,London
Greater London
W5 2NT
020 8840 7677

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £332,000 £750,000
Lettings 60% 89% £975 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 3 3 0 1 3 1 1 2
Areas covered
  • W5
  • W13
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales
Rankings
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Estate agents
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Latest Properties

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Acton, W3
Ealing London, W5
Hanwell, W7
Northfields, W13

“Dreadful estate agents. Prey on elderly selle......”

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Apr 08,2022
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By: 'Perbinder'
Apr 08,2022
2 people found
this helpful
Dreadful estate agents. Prey on elderly sellers with investors trying to drive down the price. Become nasty when they don’t get their way. Refuse to return keys. Am taking legal action. They allowed investors to bring builders and architects without our permission....
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“I've been dealing with RSK for over 15 years ......”

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May 12,2021
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Han
By: 'Mary'
May 12,2021
0 people found
this helpful
I've been dealing with RSK for over 15 years and have always found all personnel very professional, efficient, caring and friendly. Han Orkoz is always keen to help, update me and check periodically whether I encounter any problems. Altin and Molly are always available to assist ...
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“Gold standard...”

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Mar 11,2021
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Molly
By: 'Debbie'
Mar 11,2021
0 people found
this helpful
I received a personal, professional service from Molly with constant communication, updates and feedback. Han has been equally professional with regard to the rental agreement. And both have been friendly and helpful in every way. So I think that RSK are the gold standard for ...
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“The most incompetent and inept estate agents ......”

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Dec 09,2020
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By: 'A'
Dec 09,2020
1 people found
this helpful
The most incompetent and inept estate agents I have ever dealt with. Money grabbing at every opportunity, complete inability to keep people informed or in the loop about anything, and a flagrant disregard for their tenants. Avoid....
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By: Sarah Tranter
Jan 28, 2021
View all comments (1)
Dear A, I have been unable to locate your details on our database and would like to look into this further for you. Please can you contact me with more information at [email protected] . Kind regards, Sarah Tranter ...

“Thank you...”

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Jan 16,2020
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Sara
By: 'Lorraine'
Jan 16,2020
0 people found
this helpful
Sara, Kayleigh & Edwin have been superb, supportive & professional throughout in assisting our daughter’s property purchase. Much appreciation for your patience & kindness throughout the process, thank you....
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“Although we ultimately found a property with ......”

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Dec 18,2019
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Han
By: 'Sadie'
Dec 18,2019
0 people found
this helpful
Although we ultimately found a property with another agency, I was really impressed with Han's timely responses and professionalism throughout our search. Despite our requirements being specific and challenging (particularly in the December period), Han worked really hard to assist us. Whilst many of the ...
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“The worst ! Scam alert !...”

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Jan 10,2019
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By: 'Rita'
Jan 10,2019
2 people found
this helpful
Money taken for an apartment that we got through them, they lied to us and changed stuff in the apartment after we signed the contract, and we only discovered that we got scammed once we moved in ! Plus the apartment was disgusting and we had ...
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“Great service...”

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Jul 03,2018
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Han
By: 'M&H&M'
Jul 03,2018
0 people found
this helpful
Han was the agent in charge to show me the properties. He's a really nice guy and always tried to keep my preferences on mind so he could show me the most suitable properties for us. Our flat was almost brand new and very well ...
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Comment on agent fees
The fees are quiet expensive but it's totally worth it.
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By: Marilyn
Aug 06, 2018
View all comments (1)
Dear M&H&M, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards Asma Customer Relations Manager ...

“Great service...”

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May 07,2018
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Han
By: 'Christian'
May 07,2018
0 people found
this helpful
I arrived in London to work in a contract position and stayed in a hotel at first. From there I got in contact with Robertson Smith & Kempson in Ealing, who efficiently helped me find a rented apartment that met my expectations in terms of budget, ...
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By: Marilyn
May 10, 2018
View all comments (1)
Dear Christian, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards Marilyn Head of Customer Relations ...

“Great service, Kim Mellor has been our contact and has ......”

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Dec 04,2017
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By: 'Hugo'
Dec 04,2017
0 people found
this helpful
Great service, Kim Mellor has been our contact and has always done what was agreed and I have been kept informed and updated regularly on the property by her. She has been helpful and has had good and sensible advice for us when needed....
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Comment on agent fees
Reasonable, as we do not live locally it is worth it to be sure issues will be dealt with promtly if they arise
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By: Asma
Feb 14, 2018
View all comments (1)
Dear Hugo, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Customer Relations Manager ...

“Most important when you let a property is that it ......”

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Oct 20,2017
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By: 'Anne'
Oct 20,2017
1 people found
this helpful
Most important when you let a property is that it should be well managed and I must report how very pleased I am with the services of Kim Mellor, a member of RSK Ealing's Lettings Management team. Kim has been looking after my property for ...
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Comment on agent fees
OK I suppose
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By: Asma
Oct 24, 2017
View all comments (1)
Dear Anne, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Customer Relations Manager ...

“Appalling service, absolute nightmare and advice to avoid RSK like ......”

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Sep 23,2016
Minithumbdown
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Tanya
By: 'Rati'
Sep 23,2016
5 people found
this helpful
Appalling service, absolute nightmare and advice to avoid RSK like the plague. My estate agent *Presented me with numerous lies and deception right from the start. The only reason I purchased a property through RSK, was by negotiating with the vendor directly as they were* ...
read full review
Comment on agent fees
Bad
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Oct 28, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“They are totally unproffessional. I had a very bad experience ......”

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Jul 04,2016
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By: 'Katerina'
Jul 04,2016
2 people found
this helpful
They are totally unproffessional. I had a very bad experience with them.They delayed us one week to move in the appartment in order to clean it proffessionally (stated in the contract also) it and when we got the keys the appartment was dirty!! Moreover ...
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What agent could do to change your mind?
Hidden costs in the agency fees.
Attached Filesnbsp;
Comment on agent fees
Hidden costs in the agency fees.
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By: Sylvain Tavallo
Jan 10, 2019
View all comments (2)
Hello, Any chance you are renting the flat 1 in W5 5PE. They are charging us for professional cleaning on this flat but they didn't clean when we moved in. I wouldn't be surprise as we have about the same experience. An advise, re-check your check in report many times as if you don't notice a crack they will charge you for it at the check out. Complete scam! ...

“We rented our flat out with Rsk at the end ......”

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Mar 07,2016
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By: 'Very'
Mar 07,2016
14 people found
this helpful
We rented our flat out with Rsk at the end of the contract we told them that we did not wish to renew the contract as we were selling the flat and they went behind our back and forced the tenants to renew and threatened ...
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“I booked a viewing for a flat i was looking ......”

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Apr 08,2014
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By: 'Pat88'
Apr 08,2014
2 people found
this helpful
I booked a viewing for a flat i was looking to buy. I was told someone from the agency would be at the property the whole day and was told to just knock at the door. When i got there, there was nobody. I was 15...
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What agent could do to change your mind?
be polite.
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By: Marilyn
Apr 10, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Marilyn ...

“Was taken for a ride, they took renewal fees for 9 ......”

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Sep 09,2013
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By: 'Alankey'
Sep 09,2013
4 people found
this helpful
Was taken for a ride, they took renewal fees for 9 years, even though not in contract. When asked to stop they threatened legal action. So much for customer loyalty....
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“This awful man who was "director" of lettings was abysmally ......”

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Jan 03,2013
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By: 'landlady123'
Jan 03,2013
6 people found
this helpful
This awful man who was "director" of lettings was abysmally rude and gave me absolutely NO insight into what my property may be worth as I was buying to let. Gary Smith was lovely however, in the sales office at The Mall. I've heard a ...
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By: Louise
Jan 14, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Robertson, Smith & Kempson. I am head of Customer Services here at Robertson, Smith & Kempson and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“Excellent service all round. Particularly grateful for the additional effort ......”

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Oct 24,2011
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Gary
By: 'ReggieWillsbrooke'
Oct 24,2011
1 people found
this helpful
Excellent service all round. Particularly grateful for the additional effort put in by Gary Smith...
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By: Louise
Jan 03, 2012
View all comments (1)
Hello, I am head of customer services here at Robertson, Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Louise ...

“Lorna from RSK was excellent, patient with us, really looked ......”

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Oct 01,2010
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By: 'rahul'
Oct 01,2010
0 people found
this helpful
Lorna from RSK was excellent, patient with us, really looked after our interests and immediately came back when she found something that met our needs. She has been truly very transparent and nice with us....
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“Used RSK to sell my house, Charles was really friendly ......”

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Jul 24,2010
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By: 'HappySeller'
Jul 24,2010
0 people found
this helpful
Used RSK to sell my house, Charles was really friendly and knew what he was talking about. Was originally on with Foxtons who failed to find a buyer in 4 months, sold my house in 3 weeks with RSK. Would recommend (fees also cheaper than Foxtons were)....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:54 PM 24/09/2021 by Robin Philpot

Awards won by Robertson Smith & Kempson, London W5 2NT



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