100% sales valuation accuracy
93% sales fee satisfaction
75% lettings valuation accuracy
79% lettings fee satisfaction
Sep 27,2016
Sep 27,2016
0
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This agent - Reed Rains Lettings, Has extremely poor customer service, They are unhelpful break there own rules on there tenancy agreements and routine visits are so intruding that being every 3 months. They are pointless as they never for fill there obligations in helping tenants in anyway. They take your money and do absolutely nothing for it - I would also like to say on previous property we had with Reed Rains Lettings Leeds they transferred our deposit without our consent straight to the landlord
If your buying a house that's all very good but if you are considering a tenancy from this company avoid avoid avoid
If your reading this reeds rains this is just the start of what will be many years of complaints as the rental market just gets worse and worse and the government will step in and compensation company's will be upon you.
If your buying a house that's all very good but if you are considering a tenancy from this company avoid avoid avoid
If your reading this reeds rains this is just the start of what will be many years of complaints as the rental market just gets worse and worse and the government will step in and compensation company's will be upon you.
Comment on agent fees
as a tenant for the services, extremely expensive
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Latest Reviews
31st Mar 2022
reviewed by 'Stacey'
25th Oct 2019
reviewed by 'marcus'
20th Dec 2018
reviewed by 'Cheryl'
3rd Dec 2018
reviewed by 'Lyn'
27th Feb 2018
reviewed by 'Andy'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 93% | £74,000 | £285,000 |
| Lettings | 75% | 79% | £325 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 2 | 26 | 1 | 21 | 0 | 10 | 2 | 4 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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Mar 31,2022
Mar 31,2022
1
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Well what can I say both Claire and Samantha at the Wakefield branch were fab they were on the ball especially in very busy circumstances they made sure everything went smoothly and well within time they made sure that even if we didn’t get ...
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Oct 25,2019
Oct 25,2019
0
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very very service. enquired 3 times with ref to viewing a property. zero response in 5 days.
called the office and was spoken to rudely by a young girl. ask for a managers call back which of course wasnt returned which sums up the attitude of this ...
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Dec 20,2018
Dec 20,2018
2
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this helpful
What can I say the staff here have been so kind, helpful, reassuring and friendly, helping me every step of the way with the purchase of my parents property. Thank you so much...
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Dec 03,2018
Dec 03,2018
3
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this helpful
These ladies always do an amazing job helping me with my Lettings. They go above and beyond with advice and support. And always super friendly....
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Sep 11,2018
Sep 11,2018
4
people found
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A first class all inclusive service received from the Wakefield team. Buying the property, arranging the mortgage and tenants couldn't have been made any easier. The team are a lot more proactive than any other estate agents I initially approached. They got me a lot ...
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Comment on agent fees
All fees are market rates.
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Sep 12, 2018
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(1)
Thanks so much for your review Greg. It's great to have your feedback and hear that the Wakefield branch are giving a fantastic service.
Did you know you can earn £50 Amazon.co.uk Gift Cards when you recommend our services to friends of family? You can sign up and find out more at reedsrains.co.uk/refer-a-friend ...
Feb 27,2018
Feb 27,2018
3
people found
this helpful
this helpful
We have recently used Reeds Rains Wakefield on the sale of our house. The transaction was very very testing to say the least due to issues with our buyer.
The team were always on hand to answer my calls and emails and they always kept ...
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Comment on agent fees
Very reasonable for the service we received.
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Dec 15,2017
Dec 15,2017
2
people found
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this helpful
We had a very positive experience with Reeds Rains - Wakefield Branch.Lisa, Samantha & the team have always been very responsive, cordial and helpful right from start. The procedures & paperwork in particular have been simple and clear.
We have been looking for a home for ...
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Nov 29,2017
Nov 29,2017
3
people found
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what can I say,absolutely the best! from the moment Joanne stepped into our property she nailed it! No rubbish, straight to the point with the most positive attitude to selling this house FAST!
BANG ON the value,fast to the market,her experience and ...
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Comment on agent fees
worth every penny!
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Nov 27,2017
Nov 27,2017
3
people found
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Always a great service from the staff in this branch . ive dealt with them as a Landlord and also as a property purchaser and its always been a great experience ....
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Comment on agent fees
Value for money
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Nov 14,2017
Nov 14,2017
2
people found
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this helpful
My first contact with reeds rains was when Joanne came to value my home she was so friendly she put me at ease right away I decided to go with them and the girls in the office Janet Lisa Leanne all kept me well informed ...
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Comment on agent fees
As I've never sold a house before I didn't know what to expect but they were fair
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Feb 07,2017
Feb 07,2017
3
people found
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this helpful
Useless! Have to chase them every step of the way to get any results. 10% management fee for doing nothing.famous line is we'll call you back tomorrow Never happens!!!...
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Comment on agent fees
Average price but bad for what work they do for it.
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Dec 16,2016
Dec 16,2016
2
people found
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This was the sale of our family home of nearly 60 years. Joanne was tactful, confident and efficient. She was easy to talk with and listened well to our opinions and considerations. As we liked Joanne and her advise was in line with our requirements, we ...
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Comment on agent fees
Not the cheapest but competitive, you get what you pay for.
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Dec 14,2016
Dec 14,2016
4
people found
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Great experience, would recommend to anyone, many thanks to Samantha, she is such a lovely person, we liked her from the begging, very professional. Would not hesitate to use....
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“******** Highly recommended ********For someone newly entering the rental market or ......”
Oct 06,2016
Oct 06,2016
3
people found
this helpful
this helpful
******** Highly recommended ********
For someone newly entering the rental market or an old pro, I would highly recommend Sam and her team who provided me with a very professional and extremely efficient service....
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Comment on agent fees
Extremely good value.
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Oct 05,2016
Oct 05,2016
1
people found
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I let my property out through Reeds Rains, I find the service absolutely appalling and they change the management fees as and when they want with no explanation. I had a problem with the agent and it took them 3 months to even try to come ...
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Comment on agent fees
overpriced, especially for such a poor service
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Sep 27,2016
Sep 27,2016
0
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This agent - Reed Rains Lettings, Has extremely poor customer service, They are unhelpful break there own rules on there tenancy agreements and routine visits are so intruding that being every 3 months. They are pointless as they never for fill there obligations in helping tenants ...
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Comment on agent fees
as a tenant for the services, extremely expensive
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Jan 19,2016
Jan 19,2016
1
people found
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from day one both lisa the branch manager and joanne the sales co coordinator supporting me on the proposed sale of my property were a credit to your company, both warm and understanding in view of my concerns...
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Comment on agent fees
very fair
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Jan 18,2016
Jan 18,2016
1
people found
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this helpful
We are very pleased with the service Reeds Rains as provided. Joanne came to value our house she was very pleasant and efficient. We were contacted about viewings all the staff that phoned were always friendly. After our house sold Lisa kept us informed with ...
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Jan 18,2016
Jan 18,2016
3
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this helpful
they found the tenants in very short time, i would strongly ask all landlords to contact Samantha or Louise at reeds rains, as landlord i will always use Samantha and Louise....
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Dec 17,2015
Dec 17,2015
3
people found
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this helpful
I was very happy with the excellent service I received from very helpful and courteous staff.
Nothing was too much trouble and I was kept up to date at all times with how things were progressing....
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Dec 15,2015
Dec 15,2015
4
people found
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Sam always provides service with a smile and has given me good advice about how to market my property.Also when I ask her to look into something to help the tenant like a maintenance issue she is always very quick to help sort any ...
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Dec 09,2015
Dec 09,2015
3
people found
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For us was difficult to let a property according to a UK General conditions for letting and the Agents Louise and Samantha helped us so much....to find the best way for letting the property which we wanted so much.So they are really professionals!!!!
...
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Dec 09,2015
Dec 09,2015
1
people found
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Vanessa is very helpful explaining every detail , having patience with me when I don't understand things. There always to help in anything to do with the sale of my property. I feel I can relate to her with the progress of my sale , very customer ...
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Dec 08,2015
Dec 08,2015
2
people found
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this helpful
This agent offers a good percentage rate for portfolios.
Staff are usually attentive to the needs of their customers and endeavor to offer their full support in most related aspects of letting management.
Courteous and receptive they strive to deliver a seamless service and offer ...
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Comment on agent fees
Very reasonable for portfolio managment
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Dec 07,2015
Dec 07,2015
2
people found
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Samantha and Louise in lettings have always been available to answer any queries and problems whether by phone or email and if they haven't been available immediately have always responded in a timely manner. I am highly satisfied with the service provided and in particular ...
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Dec 04,2015
Dec 04,2015
2
people found
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Howard and I have just become tenants for the first time and didn't have any idea how things worked. We consider ourselves very lucky that the property we wanted was managed by Reed Rains in Wakefield.
Samantha initially assisted Howard during completion of the Application ...
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Nov 30,2015
Nov 30,2015
2
people found
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Sam is very helpful she is my first point of contact when dealing with my rent payments and maintenance or in fact anything I need. She is polite and a credit to your company.
Excellent customer service everytime....
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Nov 25,2015
Nov 25,2015
0
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Very helpful/friendly agents, in all areas of this process, which lead to us selling within 3 days! Joanne also help us purchase our new property, and liased with us at every step of the way, which secured the property for a great price. Also the ...
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Comment on agent fees
These fees vary so much from different agents, Reeds Rains have competitive price which you are told before you sign up, and there is no hidden costs, which I found some cheaper agents add on all kinds of cost, watch out for this.
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Nov 06,2015
Nov 06,2015
1
people found
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this helpful
Louise helped us obtain our property making things that could have been difficult very easy.
She is a very pleasant member of Reed rains staff and should be promoted to president.
Good on yer louise and thanks for all your help.
Sincerely
David Judd....
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Nov 06,2015
Nov 06,2015
0
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Louise is a very professional and lovely person. She made me feel as though the whole process was very easy and is so down to earth. It's nice to see a member of staff getting excited for your move too. Can't wait to just get ...
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Comment on agent fees
Your fees were reasonable :-)
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:01 PM 21/11/2018 by allAgents
