50% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 22,2016
Sep 22,2016
4
people found
this helpful
this helpful
Having left our tenancy which was managed by Hastings International, I can confirm that I've never had such a bad experience wtih an Estate Agent. We are currently awaiting our deposit back which is now almost three months overdue. This was being handled by the office I've flagged in this review, the local team were ok but not great.
We originally disputed the agency who asked us to maintain money for a deep clean. We had already had this carried out and when reviewing the property the inventor remarked to one of the tentants how clean it was. When contacting Hastings which took a very long time to get any response, they asked me to review the previous inventory against the one carried out at the end of tenancy and remark on it where the original matched up wtih the marks mentioned on the end of tenancy. So I spent some time doing there job for them which I had already paid higher than average fees for.
During this time, I was also seeking a reference for a new place of tenancy, the estate agent charge £60 per person at end of tenancy for a reference to be released. Which to me devalues the reference entirely since I'm fairly confident the person releasing it didn't know who I was at all. So Hastings made £180 out of 3 people leaving that property.
so 1 month after our tenancy we have it agreed not to pay any additional ammount after some considerable chasing. We have no emails back to state that the return of the deposit has been initiated, again admin that we have paid for not being done.
We start the process ourselves and wait, and email and wait and then email some more for a month. We have no contact at all. I eventually call and I'm told that the people I've spoken to Mark (not the most polite person on emails but at least he got something done at one stage) and Denise (eternally absent but polite at least) aren't available but the gentleman on the phone confirms they have recieved the request and it will be attended.
Two weeks later close to three months later we still haven't heard something. So we have now called the DPS who have been chasing them for two weeks, and have not recieved a single reply.
I'd love to say that this is the only time that this estate agent has let us down but frankly every single step of our tenancy has been an entire farce in terms of management. If you see a property that you like do not put yourself through the absolute hell of dealing with them, the local branches will be nice people reassuring but the management and people dealing with contracts and deposits are entirely inept.
We originally disputed the agency who asked us to maintain money for a deep clean. We had already had this carried out and when reviewing the property the inventor remarked to one of the tentants how clean it was. When contacting Hastings which took a very long time to get any response, they asked me to review the previous inventory against the one carried out at the end of tenancy and remark on it where the original matched up wtih the marks mentioned on the end of tenancy. So I spent some time doing there job for them which I had already paid higher than average fees for.
During this time, I was also seeking a reference for a new place of tenancy, the estate agent charge £60 per person at end of tenancy for a reference to be released. Which to me devalues the reference entirely since I'm fairly confident the person releasing it didn't know who I was at all. So Hastings made £180 out of 3 people leaving that property.
so 1 month after our tenancy we have it agreed not to pay any additional ammount after some considerable chasing. We have no emails back to state that the return of the deposit has been initiated, again admin that we have paid for not being done.
We start the process ourselves and wait, and email and wait and then email some more for a month. We have no contact at all. I eventually call and I'm told that the people I've spoken to Mark (not the most polite person on emails but at least he got something done at one stage) and Denise (eternally absent but polite at least) aren't available but the gentleman on the phone confirms they have recieved the request and it will be attended.
Two weeks later close to three months later we still haven't heard something. So we have now called the DPS who have been chasing them for two weeks, and have not recieved a single reply.
I'd love to say that this is the only time that this estate agent has let us down but frankly every single step of our tenancy has been an entire farce in terms of management. If you see a property that you like do not put yourself through the absolute hell of dealing with them, the local branches will be nice people reassuring but the management and people dealing with contracts and deposits are entirely inept.
Comment on agent fees
The fee's for this agent are well above all other agents that I have been with before. They like to add on as much as they can to the per person fees to make a tidy profit, most notably the fee for tenant references at £60pp.
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Latest Reviews
13th Jan 2021
reviewed by 'Chris Johann'
19th Mar 2019
reviewed by 'Anonymous'
22nd Sep 2016
reviewed by 'Adam'
2nd Aug 2016
reviewed by 'Customer'
20th May 2014
reviewed by 'Anon'
19th Aug 2013
reviewed by 'Jude'
Opening Hours
Address
Hastings International
18-20 Shad Thames
Bermondsey,London
london
SE1 2YQ
020 7407 1066
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,800 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 13,2021
Jan 13,2021
1
people found
this helpful
this helpful
Nightmare as a tenant. Got along well with the Landlord but even he wanted to change agences.
Louise has been incompetent, petty and slow....
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Mar 19,2019
Mar 19,2019
1
people found
this helpful
this helpful
Expensive fees but we're useless as soon as we moved in. Several changes to property manager that we were never kept updated about. Ignore emails for weeks and don't ever actually put queries forward to landlord....
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Comment on agent fees
Expensive and random charges sporadically without explanation.
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Sep 22,2016
Sep 22,2016
4
people found
this helpful
this helpful
Having left our tenancy which was managed by Hastings International, I can confirm that I've never had such a bad experience wtih an Estate Agent. We are currently awaiting our deposit back which is now almost three months overdue. This was being handled by the ...
read full review
read full review
Comment on agent fees
The fee's for this agent are well above all other agents that I have been with before. They like to add on as much as they can to the per person fees to make a tidy profit, most notably the fee for tenant references at £60pp.
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Aug 02,2016
Aug 02,2016
3
people found
this helpful
this helpful
Unprofessional. Non reliable.
I have arranged a viewing and called multiple times to get a text confirmation (they have got my contact details totally wrong it turned out after a third call) having got the confirmation finally on the day of the viewing i have ...
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May 20,2014
May 20,2014
4
people found
this helpful
this helpful
I strongly advise you to not rent through Hastings. The management office has some of the worst service I've ever experienced, and I've rented through around 7-8 agents in London. They don't return calls, they are rude, and unless their is money coming in their ...
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Aug 19,2013
Aug 19,2013
5
people found
this helpful
this helpful
Poorly organized or worse.
Round one: I have a dog and am looking for a property, so I register with Hastings.
I am told they have a lot of matching properties in the area, and they would shortly send me an email with "all the ...
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May 31,2012
May 31,2012
1
people found
this helpful
this helpful
Having looked for a suitable property without any luck for several weeks and been ignored by most estate agents, Alex went out of his way to source the right property for Us. The management team were friendly and proactive when we had issues with the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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