100% lettings valuation accuracy
71% lettings fee satisfaction
Mar 15,2012
Mar 15,2012
16
people found
this helpful
this helpful
I am so happy I am not the only one that has experienced leaders to such a bad level!!!!! I absolutely hate them! They kept on taking more and more money from our deposit, so in the end I just told them to stick it I wanted out!!! The next day they put the rest of our deposit into my account withno response from them which wasnt worth bothering about! We moved into a one bed house and it was really dirty when we moved in so we requested for it to be cleaned, but as we had a dog they didn't get it cleaned so whenwe came to move out we then Had to pay! This should have been done before regardless of having a dog or not! We were getting pathetic charges for a tiny cobweb which was very hard to see but that costed us £15 just to take down and the list is endless with pathetic charges. I also read on out agreement that our deposit being held gains interest which leaders the greedy b***ards keep. Which could pay for the problems, that money is rightfully mine. What annoyed me more was the fact that we could not go back into the property to sort the little things out!!!!! They are useless, I want to take the case further but wouldn't know where to start!!!!! And I can see on ever single comment leaders have not got the decency to even reply with anything! Scum that's what they are!! And the fact that they don't check people into the property so they don't know the full state of the property first,they just let people go into the office and collect the keys, but then at the end of the tenancy they take pictures of tiny pathetic stuff that you could remove in a second, which they then put hefty charges on top!!!!!!!!!!!! My new letting agent are Jonathan rees, and the experience I having is a million times better than leaders, we were formally checked into the property, shown any problems, which were none as this should Be when movIng into somewhere. I cannot fault Jonathan rees and their admin fees are no way near as expensive as leaders were!!!!!
I ABSOLUTELY HATE LEADERS, THE WHOLE COMPANY NEEDS SHUTTING DOWN AND THE STAFF NEED CUSTOMER CARE LESSONS!!!!!!!!!!!!!!!!
I ABSOLUTELY HATE LEADERS, THE WHOLE COMPANY NEEDS SHUTTING DOWN AND THE STAFF NEED CUSTOMER CARE LESSONS!!!!!!!!!!!!!!!!
What agent could do to change your mind?
Rubbish!!!!!!!!! Should let tenants back into the properies to sort faults that we're there when moving in but then you want them sorted!!! Absolute scum. I will be taking this experience further! I'm disgusted how you can treat people like this!!!!!!Attached Filesnbsp;
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Nov 07, 2012
I am sorry that Kayleigh appears to have such a poor view of Leaders. We always provide tenants with a full inventory at the commencement of the tenancy and give every opportunity for tenants to report discrepancies. Charges were made against the deposit, the bulk of which was for compensating the landlord for the multiple cigarette burns in the lounge carpet and damage caused by her dog. This deposit was protected, as are all our deposits and therefore any appeal could be made to The Dispute Service as detailed on our literature. Apr 17, 2012
I feel exactly the same but they have my deposit at the moment and I just know that they are going to be piccy about items to claw back some money - they are nicknames BLEADERS for a reason!We just moved out of a property and left it in an immaculate condition far better than we moved in.
We listed at the start of our tenancy several things that needed fixing and despite being picked up 6 months later on the property inspection they still didnt fix them or action the work.
If you are a landlord of a property which I am then I seriously advise not to use them.
I can only assure you that they will make your blood boil and stress you out so much you are close to going to the doctors.
AVOID at all costs and notify the landlord directly of the issues you have - I am certain they are not aware that they treat the tenants as badly as this.
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Opening Hours
Address
Leaders
178 Bridge Road
Sarisbury Green
Southampton
Hampshire
SO31 7EH
01489 573999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 71% | £645 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 2 | 3 | 0 | 0 | 0 | 0 | 1 | 0 |
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Dec 22,2021
Dec 22,2021
0
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Leaders in Sarisbury have been dealing with our rental properties for 20 years. Karen Arkell the Manager has always been professional, as has Judy and Aileen. courteous and obliging and more recently Justin has been assisting with our rental property. He has been very accommodating, nothing ...
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Apr 12,2021
Apr 12,2021
0
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As a new landlord with Leaders, Im very satisfied with the efficient, knowledgeable and friendly service received in the set up finding tenants. The process managed by Karen Arkell has been clear, efficient and well managed. Justin has been very helpful in keeping me informed ...
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Jan 15,2020
Jan 15,2020
0
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Great team at leaders Sarisbury Green all ver y helpful and knowledgable. Fast, efficient letting agents. Great help from Julie she guided us through the whole process....
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Jan 09,2020
Jan 09,2020
0
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I cannot praise staff member Judy Davis enough for her totally professional, always sensible, kind and friendly help throughout all of the years I have been letting my property though Leaders.
Judy has informed me that she will be retiring next month and I know ...
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May 15,2019
May 15,2019
4
people found
this helpful
this helpful
Please for your own good just use a different agency or OpenRent.
I had the most horrible experience and don't wish this stress on my worst enemy....
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Comment on agent fees
Just ridiculous
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Feb 19,2019
Feb 19,2019
0
people found
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I couldn't be happier with the friendly and reliable customer service that I have always got from leaders. Aileen especially can not do enough to help, and her visits are always a pleasure...
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Comment on agent fees
In line with expectations
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May 02,2018
May 02,2018
5
people found
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Firstly. On getting your check in inventory check photos they will do them in LOW light and at a distance. On check out they will do them in good light and close ups. Make sure you take the same photos but high quality.
Also the ...
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Comment on agent fees
Extortion
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Oct 26,2017
Oct 26,2017
0
people found
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As a landlord I have been with a Leaders for some years. They became my agents when the one I had been with sold out and I was just told that Leaders would be looking after my properties. At first I was not happy. I ...
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Comment on agent fees
The fees forvthiscagent were good.
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Mar 15,2012
Mar 15,2012
16
people found
this helpful
this helpful
I am so happy I am not the only one that has experienced leaders to such a bad level!!!!! I absolutely hate them! They kept on taking more and more money from our deposit, so in the end I just told them to stick it ...
read full review
read full review
What agent could do to change your mind?
Rubbish!!!!!!!!! Should let tenants back into the properies to sort faults that we're there when moving in but then you want them sorted!!! Absolute scum. I will be taking this experience further! I'm disgusted how you can treat people like this!!!!!!Attached Filesnbsp;
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Nov 07, 2012
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I am sorry that Kayleigh appears to have such a poor view of Leaders. We always provide tenants with a full inventory at the commencement of the tenancy and give every opportunity for tenants to report discrepancies. Charges were made against the deposit, the bulk of which was for compensating the landlord for the multiple cigarette burns in the lounge carpet and damage caused by her dog. This deposit was protected, as are all our deposits and therefore any appeal could be made to The Disput ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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