Atkinson & Keene
Slough, SL6
4.4/5, 24 reviews
88% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction

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“By far the worst company i have ever had the ......”

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Mar 15,2012
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Sharon
By: 'andrewb'
Mar 15,2012
9 people found
this helpful
By far the worst company i have ever had the displeasure if delaing with .

Knowingly let a property due for repossesion - Not there problem when the baliffs arrived
Lied on many occasions anout work that would be carried out
Transferred deposit back to wrong bank account
Lied again and avoided calls
Peter Fuller , a Director ? never calls back or responds to emails
Staff highly self opinitiated and spend time failing to return calls , taking the piss out of there customers or shopping in town when they are on suposed appointments .

Avoid at all costs
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By: andrewb
Mar 19, 2012
I have asked for this review to be removed, although my feelings are still the same . Joel Osbourne of Romans has offered me a solution which I’m sure I will find acceptable

Without removing this review they won’t continue to discuss any offer, so caught in a catch 22 situation.


Unfortunately allagents will not let me remove without a fee being charged? So I am back to square one.

If you do use Atkinson & Keene, make sure you keep recordings of all phone calls and save all emails. You never know when you may need them.

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Latest Reviews

View all Reviews 24
13th Nov 2014
reviewed by 'disatisfied'
“Harriet is no longer at Atkinson & Keene, she is now at Romans Head office as a property manager.Terrible customer ......”
28th Oct 2013
reviewed by 'CW'
“We rented a house via Atkinson and Keene and were very disappointed with the service we got for the following ......”
15th Mar 2013
reviewed by 'Rachael'
“Moving from Newcastle to an entirely new area was daunting and I initially tried my luck to find a suitable ......”
9th Mar 2013
reviewed by 'Mike'
“I recently sold my flat in Maidenhead through Atkinson and Keane. I was particulalruy impressed by the enthusistic and positive ......”
20th Feb 2013
reviewed by 'celida'
“I had a very pleasant experience selling my house, always polite and helpful. As the house I was selling was ......”
27th Jan 2013
reviewed by '*SuperSunshine'
“I was firstly impressed with the professional and efficient manner that my inital queries were handled. Maggie was the only ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Atkinson & Keene
41 Queen Street
Maidenhead,Slough
Berkshire
SL6 1NB
01628 635111

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 0% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 3 3 6 0 4 0 0 0
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Harriet is no longer at Atkinson & Keene, she is now ......”

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Nov 13,2014
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Harriet
By: 'disatisfied'
Nov 13,2014
0 people found
this helpful
Harriet is no longer at Atkinson & Keene, she is now at Romans Head office as a property manager. Terrible customer service. Too lazy to manage her assigned properties, only able to produce excuses for not completing required work and give you attitude for disturbing her....
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“We rented a house via Atkinson and Keene and were ......”

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Oct 28,2013
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By: 'CW'
Oct 28,2013
0 people found
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We rented a house via Atkinson and Keene and were very disappointed with the service we got for the following reasons: - Incredibly expensive: between 2 to 3 times more expensive fees then their competitors. When we challenged that the answer we got was "times are hard, ...
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“Moving from Newcastle to an entirely new area was daunting ......”

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Mar 15,2013
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Becky
By: 'Rachael'
Mar 15,2013
0 people found
this helpful
Moving from Newcastle to an entirely new area was daunting and I initially tried my luck to find a suitable rental property with other agents. After feeling very dissapointed with the service I recieved, I was delighted to deal with Becky and Danielle at Atkinson ...
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“I recently sold my flat in Maidenhead through Atkinson and ......”

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Mar 09,2013
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David
By: 'Mike'
Mar 09,2013
0 people found
this helpful
I recently sold my flat in Maidenhead through Atkinson and Keane. I was particulalruy impressed by the enthusistic and positive appproach shown by David Ramon who sold the flat very quickly. He and his team provided an excellent service....
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“I had a very pleasant experience selling my house, always ......”

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Feb 20,2013
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David
By: 'celida'
Feb 20,2013
1 people found
this helpful
I had a very pleasant experience selling my house, always polite and helpful. As the house I was selling was vacant Davids staff were always helpful, showing potential buyers around. We had a great reponse from buyers and sold the house in the first week ...
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“I was firstly impressed with the professional and efficient manner ......”

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Jan 27,2013
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Maggie
By: '*SuperSunshine'
Jan 27,2013
0 people found
this helpful
I was firstly impressed with the professional and efficient manner that my inital queries were handled. Maggie was the only agent who came prepared with camera and forms and took photos of the property. This forethought was especially useful when it was time to advertise ...
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“It was an absolute pleasure dealing with both Danielle and ......”

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Dec 19,2012
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Danielle
By: 'ME'
Dec 19,2012
0 people found
this helpful
It was an absolute pleasure dealing with both Danielle and Becky. They kept us up to date on how things were progressing. It is not too much to say that they made us feel very welcome and comfortable at all times. They are very professional, ...
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“The sale of our property was in essence very straightforward. ......”

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Dec 15,2012
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Gemma
By: 'Tony'
Dec 15,2012
0 people found
this helpful
The sale of our property was in essence very straightforward. There were no major queries and everything progressed very smoothly. There were issues with other properties in the chain but they were resolved reasonably swiftly. We were kept up to date efficiently via Natalie Boyd ...
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“I chose to appoint Atkinson and Keene when selling my ......”

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Dec 12,2012
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Gemma
By: 'SW'
Dec 12,2012
0 people found
this helpful
I chose to appoint Atkinson and Keene when selling my property as they had been recommended to me by a friend. A&K provided a very professional and polished service for my sale. A number of buyers had been lined up prior to the property ...
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By: Tony Gibson, Director Residential Sales
Dec 13, 2012
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Dear SW, Thank you for taking the time to place a review and for your kind comments. We will always do our very best and thank you for having allowed us to be of service to you. We hope that we will have the opportunity of being of service to your again in the future. ...

“What started as a short, easy chain became a short, ......”

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Nov 06,2012
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Natalie
By: 'DJJ'
Nov 06,2012
0 people found
this helpful
What started as a short, easy chain became a short, nightmare chain. Natalie Boyd, the Move Manager, did more than I could ever have expected to keep the chain together. She chivvied, cajoled, plagued and professionally advised the recalcitrant members of the chain and their ...
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“All the agents that I dealt with at this branch ......”

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Oct 01,2012
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Josh
By: 'Emily'
Oct 01,2012
1 people found
this helpful
All the agents that I dealt with at this branch were fantastic but I have to say that Josh was just amazing. He made me feel like we were dealing with a friend yet he was so professional, thoughtful and kind. I have dealt with ...
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“A&K were very professional from the beginning, they gave ......”

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Sep 25,2012
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By: 'M'
Sep 25,2012
0 people found
this helpful
A&K were very professional from the beginning, they gave a clear indication of what the market rent should be rather than an unattainable inflated figure. They made the whole process as easy as it could be and we would use them again....
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“I have used Hannah at Atkinson & Keene for over 15 years ......”

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Aug 30,2012
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Hannah
By: 'Mike'
Aug 30,2012
0 people found
this helpful
I have used Hannah at Atkinson & Keene for over 15 years and they have been excellent. I would thoroughly recommend them to any landlord. They are very professional and are excellent at securing high quality tenants....
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“I have used Hannah at Atkinson & Keene for over 15 years ......”

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Aug 30,2012
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Hannah
By: 'Mike'
Aug 30,2012
0 people found
this helpful
I have used Hannah at Atkinson & Keene for over 15 years and they have been excellent. I would thoroughly recommend them to any landlord. They are very professional and are excellent at securing high quality tenants....
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“We used A&K to let out our first property. ......”

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Aug 23,2012
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Danielle
By: 'Paul'
Aug 23,2012
0 people found
this helpful
We used A&K to let out our first property. The help and support we received from Danielle Cooke has been excellent. For example: - A tenant was secured within 3 days at full asking price - We were guided as to what safety certificates, insurance ...
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“We had been looking for a house in Maidenhead for ......”

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Jul 10,2012
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Gemma
By: 'Maxine'
Jul 10,2012
0 people found
this helpful
We had been looking for a house in Maidenhead for about 6 months. We had dealings with nearly all agents in the area and only about 2 stood out. One of those was Atkinson Keene. Gemma Gibson would arrange viewings and then check in with us a ...
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“I have used Atkinson & Keene in Maidenhead more than one ......”

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Jun 14,2012
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Danielle
By: 'Yoshihisa'
Jun 14,2012
1 people found
this helpful
I have used Atkinson & Keene in Maidenhead more than one year and I have never seen such a great company . I am a Japanese , so my wife and I sometimes had language problems , but they did understand what we wanted to say and they always ...
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“Valued the property for letting, at a realistic market value, ......”

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May 03,2012
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Danielle
By: 'David'
May 03,2012
0 people found
this helpful
Valued the property for letting, at a realistic market value, Sent the type of proposed clients as stated by ourselves. Secured the let for the asking price, in a short period of time Whilst this was going on, was actively seeking alternative properties for us ...
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“Have used Atkinson + Keens in Maidenhead for many years in ......”

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Apr 27,2012
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Hannah
By: 'JG'
Apr 27,2012
0 people found
this helpful
Have used Atkinson + Keens in Maidenhead for many years in the letting of my flats.Hannah is a credit to the organisation, Always very helpful and diligent in selecting new tenants for me and solving any problems that may occure. I do recommend A+K ...
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“Hannah has been more than just an agent to me. ......”

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Apr 27,2012
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Hannah
By: 'Cora'
Apr 27,2012
0 people found
this helpful
Hannah has been more than just an agent to me. She has been a real supporter of me as a tenant and have at times been a real confident when I've vented some frustration about the house I was renting. Two years ago the rental ...
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“All the staff at Atkinson & Keene ( Romans ) were excellent during ......”

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Apr 25,2012
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Gemma
By: 'Bentley'
Apr 25,2012
0 people found
this helpful
All the staff at Atkinson & Keene ( Romans ) were excellent during the sale & purchase of our new property. We Had several problems during the sale and purchase of various houses but Gemma Gibson who was my main contact was very good and was never going to ...
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“From initial contact with this Agent I was impressed by ......”

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Apr 24,2012
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Gemma
By: 'Chris'
Apr 24,2012
0 people found
this helpful
From initial contact with this Agent I was impressed by their can do attitude. I called last minute requiring a same day appointment which I received with their letting department. I was very impressed with their friendly staff; I was called and asked if I ...
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“By far the worst company i have ever had the ......”

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Mar 15,2012
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Sharon
By: 'andrewb'
Mar 15,2012
9 people found
this helpful
By far the worst company i have ever had the displeasure if delaing with . Knowingly let a property due for repossesion - Not there problem when the baliffs arrived Lied on many occasions anout work that would be carried out Transferred deposit back to wrong ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: andrewb
Mar 19, 2012
View all comments (1)
I have asked for this review to be removed, although my feelings are still the same . Joel Osbourne of Romans has offered me a solution which I’m sure I will find acceptable Without removing this review they won’t continue to discuss any offer, so caught in a catch 22 situation. Unfortunately allagents will not let me remove without a fee being charged? So I am back to square one. If you do use Atkinson & Keene, make sure you keep recordings of all phone calls and sa ...

“I found Atkinson & Keene to be hard working, dedicated and ......”

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Mar 13,2012
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Gemma
By: 'K'
Mar 13,2012
1 people found
this helpful
I found Atkinson & Keene to be hard working, dedicated and professional in all aspects of my dealing with them. They worked tirelessly to find me a second buyer quickly when my first buyer appeared to be pulling out. They acted in my best interests at ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Atkinson & Keene, Slough SL6 1NB



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