0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 16,2016
Sep 16,2016
0
people found
this helpful
this helpful
As a tenant, I do my best to ensure that the properties I inhabit are kept at a high standard. After living in one of their properties for two years, I moved out and this is when the trouble began. I was emailed by a letting agent who stated that my house had dilapidations that needed repairing and proceeded to try and charge me over £300 for these repairs. I was emailed by a very rude, unhelpful member of staff who did not explain in any detail how I could get my deposit back, or what to do if I was unhappy with the amount being charged. She proceeded to argue with me over email, when a simple professional reply would have sufficed. When I requested that the fee to go arbitration, as this amount was completely irrational compared to the minor repairs required, she explained that the arbitrator usually sides with the independent clerk who checks the property and makes recommendations. Essentially, she was pressuring me to not bother with arbitration and let them deduct their nonsensical fee. I felt pressured, backed into a corner, and very confused with the entire process. I received no assistance from Newland Rennie throughout my stay in the property and their constant three monthly checks were, quite frankly, unnecessary and intrusive. Moreover, they once entered my property without making myself aware to install a new electrical socket whilst allowing the electrician to leave his debris and tools all over my kitchen work top.
In all, I would under no circumstances recommend this agent, especially the Newport branch, as they charge a completely unnecessary inflated fee for repairs and their staff are rude, snooty, and unhelpful. I will be making a formal complaint against this member of staff for her argumentative and, quite frankly, childish attitude toward me.
In all, I would under no circumstances recommend this agent, especially the Newport branch, as they charge a completely unnecessary inflated fee for repairs and their staff are rude, snooty, and unhelpful. I will be making a formal complaint against this member of staff for her argumentative and, quite frankly, childish attitude toward me.
Comment on agent fees
Terrible fees. Bond was too steep and then they tried to take more than half from me for expected wear and tear.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
4th Jul 2017
reviewed by 'Mark'
16th Sep 2016
reviewed by 'Tracy'
Opening Hours
Address
Newland Rennie
68 Bridge Street
Newport
South Wales
NP20 4AQ
01633 221441
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 04,2017
Jul 04,2017
0
people found
this helpful
this helpful
Everything sounded great until the fee was paid, when I quickly realised how bad they were.
First day at my new home, I open the door, and I see the last tenants have left a lot of their stuff here, and that nobody has cleaned ...
read full review
read full review
Comment on agent fees
These are objectively very high fees compared to the national average. There are agents in London with lower fees than NR.
Was this helpful?
Yes
Yes
May 20, 2019
View all comments
(1)
This company is so bad at communication it is almost laughable (if it weren't frustrating).. As a Tenant they basically ignore you. Whether you phone or email them, basic repairs, or anything you ask is ignored, it just disappears into a black hole. Would never recommend. They need to sort themselves out and actually respond to people. You may as well be talking to a brick wall. An expensive brick wall. Shame! ...
Sep 16,2016
Sep 16,2016
0
people found
this helpful
this helpful
As a tenant, I do my best to ensure that the properties I inhabit are kept at a high standard. After living in one of their properties for two years, I moved out and this is when the trouble began. I was emailed by a ...
read full review
read full review
Comment on agent fees
Terrible fees. Bond was too steep and then they tried to take more than half from me for expected wear and tear.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
