55% sales valuation accuracy
45% sales fee satisfaction
67% lettings valuation accuracy
38% lettings fee satisfaction
Sep 15,2016
Sep 15,2016
13
people found
this helpful
this helpful
After giving Thomas George 2 years of management fees whilst all they did was collect rent and pass it to us about a week later, we do not think it is worth the £98 pcm to pay them to continue causing us so many issues. We arranged most of our own maintenance as the agency contractor quotes were often double the price (probably after TG added their cut).
We have now decided to manage the property ourselves, like we successfully do with our 3 other properties that we have had for 20+ years.
We would also not use Thomas George to find a tenant (which costs £800+) again for several reasons, the main ones being that last time, instead of updating the inventory for the £90 we paid them, they printed off an inventory from a few years ago, and gave it to the tenant to check themselves in with. This resulted in the tenant becoming very frustrated and spending 3 hours changing the inventory (basically re writing it) and photographing and videoing the property to protect themselves as it had changed so much in last few years. As we live a 10 hour round trip away, we do not have regular access to the property and relied on the agent that we paid.
Another main reason for not using Thomas George is that they collected the incorrect amount of deposit bond (despite myself stressing in writing the minimum amount acceptable and them agreeing to it). Because last time they nearly collected the incorrect amount too. This time it would leave us with £179 for damages, cleaning etc, it the tenant moved out without paying the last month's rent. Not an adequate amount.
So with an inaccurate inventory and a lower deposit, they had left us in a potentially vulnerable position as a landlord when it comes to the tenants end of tenancy.
No apology was offered, just excuses and avoidance of questions. Why did their website state the correct deposit amount throughout, even though they then ignored the landlord's instructions and collected a smaller deposit? Was it to get the 'deal' and hope that the landlord would not notice?
I could write about the other frustrations over the last few years but there is not enough space.
This agency does the bare minimum (collects and passes rent), causes frustrations for tenants and landlords, resulting in lots of time wasted time and energy.
They seem ok in the beginning, but we suggest you check all paperwork carefully and do not rely on them to get the job done as you will be very disappointed.
We have now decided to manage the property ourselves, like we successfully do with our 3 other properties that we have had for 20+ years.
We would also not use Thomas George to find a tenant (which costs £800+) again for several reasons, the main ones being that last time, instead of updating the inventory for the £90 we paid them, they printed off an inventory from a few years ago, and gave it to the tenant to check themselves in with. This resulted in the tenant becoming very frustrated and spending 3 hours changing the inventory (basically re writing it) and photographing and videoing the property to protect themselves as it had changed so much in last few years. As we live a 10 hour round trip away, we do not have regular access to the property and relied on the agent that we paid.
Another main reason for not using Thomas George is that they collected the incorrect amount of deposit bond (despite myself stressing in writing the minimum amount acceptable and them agreeing to it). Because last time they nearly collected the incorrect amount too. This time it would leave us with £179 for damages, cleaning etc, it the tenant moved out without paying the last month's rent. Not an adequate amount.
So with an inaccurate inventory and a lower deposit, they had left us in a potentially vulnerable position as a landlord when it comes to the tenants end of tenancy.
No apology was offered, just excuses and avoidance of questions. Why did their website state the correct deposit amount throughout, even though they then ignored the landlord's instructions and collected a smaller deposit? Was it to get the 'deal' and hope that the landlord would not notice?
I could write about the other frustrations over the last few years but there is not enough space.
This agency does the bare minimum (collects and passes rent), causes frustrations for tenants and landlords, resulting in lots of time wasted time and energy.
They seem ok in the beginning, but we suggest you check all paperwork carefully and do not rely on them to get the job done as you will be very disappointed.
Comment on agent fees
A waste of money as we could have saved time and frustration by managing the property ourselves, like we do with our other 3 properties.
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Latest Reviews
10th Jan 2020
reviewed by 'MB'
30th May 2019
reviewed by 'Kb'
7th Nov 2018
reviewed by 'An'
4th May 2017
reviewed by 'Cardiff'
Opening Hours
Address
Thomas George Estate Agents
30 Churchill Way
Cardiff
Cardiff County
CF10 2DZ
029 2039 5563
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 55% | 45% | £0 | £0 |
| Lettings | 67% | 38% | £550 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 5 | 10 | 0 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 10,2020
Jan 10,2020
0
people found
this helpful
this helpful
I have been a Landlord with Thomas George for over 15 years and have always found them a great company to manage my properties. Chloe has always been helpful and sorted out any issues or requests promptly. Other members staff who have been excellent are Carole ...
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May 30,2019
May 30,2019
2
people found
this helpful
this helpful
Moving out experience was awful. Agency made sure we could not attend final inspection by giving us zero notice to attend though we had asked to. They don't want tenants to obstruct them from their lies and ridiculous charges. The staff particularly Chloe Edwards were ...
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Comment on agent fees
Ridiculously high move out charges. If they had been reasonable we would have been happy to pay.
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Nov 07,2018
Nov 07,2018
3
people found
this helpful
this helpful
Having been with this agency for a short amount of time I am completely blown away by their appalling customer service and their attitude towards customers. Not only have I been constantly spoken down towards I have also been made to feel stupid and accused ...
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Comment on agent fees
Bad. First of all we were given the wrong quote of £250 per person which was then reduced to £200. An absolute regret of mine spending that.
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Jan 14, 2019
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In relation to this comment I can totally agree I to was spoken to like I was nothing
I have not received the bond money back yet for the house I rented in thornhill
If I could give zero stars I would
This letttings agencie needs shutting down or having a change of staff and how the lettings agent is run would do the place the world of good.
All the negative reviews say something is totally wrong and I hope that someone higher will see all of the reviews and take action because the lettting ...
Sep 22,2018
Sep 22,2018
5
people found
this helpful
this helpful
Avoid all contact with this agency unless you like to be spoken down to. Their staff, particularly Chloe is repulsive, obnoxious and nasty. She is both rude and rough. My advice to management is to record all phone calls to understand how she behaves. Your ...
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Jul 16,2018
Jul 16,2018
0
people found
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this helpful
Absolutely fantastic service, Justin was incredibly friendly, polite and helpful as were the other staff. Everything was dealt with incredibly straightforwardly and incredibly quickly with absolutely no issues whatsoever, I couldn't recommend this agency and their staff more...
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May 04,2017
May 04,2017
11
people found
this helpful
this helpful
I have lived and worked all over the world, and I have to say that renting an apartment through Thomas George in Cardiff was one of the worst experiences I have had. They are an amazing mix of incompetence and lack of humanity [all disguised ...
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Comment on agent fees
It is not worth spending a single pound on the awful people of this agency.
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Sep 15,2016
Sep 15,2016
13
people found
this helpful
this helpful
After giving Thomas George 2 years of management fees whilst all they did was collect rent and pass it to us about a week later, we do not think it is worth the £98 pcm to pay them to continue causing us so many issues. We arranged ...
read full review
read full review
Comment on agent fees
A waste of money as we could have saved time and frustration by managing the property ourselves, like we do with our other 3 properties.
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May 09,2016
May 09,2016
0
people found
this helpful
this helpful
We have been thoroughly pleased with the help and support Thomas George have provided us during our move. The team have been more than helpful and we have had a number of calls to check we were happy with everything. We would highly recommend Thomas ...
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Comment on agent fees
The agent fees have been highly reasonable and anything we have queried has quickly been sorted for our benefit.
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May 10, 2016
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Thank you for your kind comments, your feed back is greatly appreciated. Justin McBarnet, Branch Manager ...
Mar 11,2016
Mar 11,2016
1
people found
this helpful
this helpful
Great customer service firstly!
Must say I have rented with a few agents previously before and Thomas George are different as they continually have a great "can do" attitude to any issues that have occurred and whenever I walk into their branch they are always ...
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Comment on agent fees
Agency fees are standard if not cheaper than others!
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May 12, 2016
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(1)
Glad to hear our Team are meeting & beating expectations.
Justin McBarnet, Branch Manager ...
Mar 07,2016
Mar 07,2016
1
people found
this helpful
this helpful
I rented a single bed flat via Thomas George for three years in north Cardiff. Excellent service from start to finish, I'd highly recommend them....
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May 12, 2016
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Its a pleasure to have had you stay for so long. we hope we can help again in the future. Justin McBarnet, Branch Manager ...
Mar 04,2016
Mar 04,2016
1
people found
this helpful
this helpful
Having just moved into a City centre apartment with Thomas George, I found the staff to be excellent, staying late so I could sign my agreement and move in. No problems so far.
Fees cheaper than other Agents too!...
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Comment on agent fees
Good
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May 27, 2016
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(1)
Thank you for your kind comments. I am pleased you found our Firm good value for money. Justin McBarnet, Branch Manager ...
Nov 09,2014
Nov 09,2014
11
people found
this helpful
this helpful
BEWARE!! One of the worst letting agencies ever. Tried to charge us for additional cleaning when we moved out. The property had been cleaned to a very high standard (luckily we had photos of everything). Also tried to charge for wear and tear to the ...
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Feb 18, 2016
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These buffoons are dishonest and only semi-literate. They write "could OF" instead of "could HAVE" (among many other errors). They are grossly incompetent and are inveterate liars. Take detailed photos on moving in and out if you are unfortunate enough to rent through them as they cheat everyone, including landlords. ...
Sep 12,2014
Sep 12,2014
10
people found
this helpful
this helpful
The staff at this company are completely incompetent fools. The have no legal knowledge, are rude and do not keep landlords informed of events. They fail to get back to landlords queries, even after repeated phone calls and emails. Beware of their sales pitch claiming ...
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What agent could do to change your mind?
You have failed in the simplest of tasks in conducting the relevant background checks on a tenant resulting in them building up thousands of pounds in unpaid rent. You have failed on ALL occasions to keep the landlord updated and failed to return emails, phone calls etc. you have been paid over ‚£200 per month to manage a property and have failed in All aspects. Very very poor company.Attached Filesnbsp;
Comment on agent fees
Did not conduct checks
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Nov 20,2013
Nov 20,2013
10
people found
this helpful
this helpful
The apartment I've recently started renting from Thomas George is cold, smelly, damp, and was filthy when I moved in. The building in general is extremely noisy, with no apparent soundproofing between apartments whatsoever (despite Thomas George's pre-tenancy assurances that we wouldn't hear a peep ...
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Feb 23, 2017
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I can honestly believe everything that you have written. My daughter had a very similar experience withTG, in fact when I started reading your review I thought she had written it. Beware of them, go to another letting agent. ...
Nov 14,2013
Nov 14,2013
6
people found
this helpful
this helpful
These jokers served me an eviction notice because I refused to renew my contract as they wanted another agents fee. Someone needs to challenge them and take action...soon
Businesses like this don't last long- less than five years and I guarantee they will go ...
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What agent could do to change your mind?
Be professionalAttached Filesnbsp;
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Oct 20,2013
Oct 20,2013
10
people found
this helpful
this helpful
These estate agents are beyond a joke. We rented a property which was a little shabby, but looked like it could be made a home. We moved in and soon realised not all was as it seemed. A severe black mold problem had been painted ...
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What agent could do to change your mind?
Haha "If you selected no, please help us by saying what the agent could have done to help you change your mind" - erm, their job!Attached Filesnbsp;
Attachments
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Jun 26,2013
Jun 26,2013
6
people found
this helpful
this helpful
I rented a flat from them. They disguised mould and a fixed window unit. No cooperation to complete any repairs. The Environmental Health Department from the Cardiff Council got involved, issued them with a warning to carry out the repairs. The agents were dismissive towards ...
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What agent could do to change your mind?
I rented a flat from them. They disguised mould and a fixed window unit. No cooperation to complete any repairs. The Environmental Health Department from the Cardiff Council got involved, issued them with a warning to carry out the repairs. The agents were dismissive towards them too, all they could parrot was "the contract" and "the rent". I paid them no rent what so ever, sued the landlord, suing the agents. They ended up getting fined from the council too! All good. Feel free to rent from them only if: 1)You are 100% certain there will be no problems with the property or 2) you are 100% certain you can deal with scum like them. If you are legally trained helps too, to shut them up when they talk nonsense!Attached Filesnbsp;
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Oct 22, 2013
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(2)
1) Get a Private Sector Housing - Environmental Department of Cardiff City Council report and schedule of works issued
2) Get a Personal Injury claim against the Landlord - if you suffered stress, asthma etc.
3) Demand the estate agent fees back and write to the Property Ombudsman
4) Send them a bunch of roses and a box of chocolates and wish them good luck for future business! ...
Feb 21,2012
Feb 21,2012
11
people found
this helpful
this helpful
Avoid these agents - they will only cause grief and cost you money. Thomas George has a whole series of companies, the staff are dedicated to drumming up business for the sister companies. They fail to reply to emails in a timely manner, if ever. ...
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Jul 20,2011
Jul 20,2011
8
people found
this helpful
this helpful
Absolutely TERRIBLE, let our property go to such disrepair and cost the landlord thousands fixing things which could have been easily prevented. SERIOUS mould problem simply painted over before we moved in, both tenants now have skin conditions from mould spores and that doesn't even ...
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Oct 24,2009
Oct 24,2009
1
people found
this helpful
this helpful
Cardiff's best agent by far. Knowledgable and well trained, the staff are always pleasant to talk to and helpful when responding to queries and problems. I've bought 10 properties through them and also used their lettings arm. Really can't fault these guys....
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Oct 22, 2013
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No consumer would write this! This clearly the work of online marketing agencies or the Estate Agent themselves! I personally think that all tenants should complain to the Property Ombudsman. I know I am going to! ...
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